Norton Healthcare, UK HealthCare to collaborate

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Legislation targets child abuse, p. 6

New weight management center opens, p. 3

Ride offers fitness opportunities, p. 10

In November Norton Healthcare and UK HealthCare signed a memorandum of agreement to work together to improve health care for all Kentuckians. Over the next several months, the two organizations will explore partnership alliances in clinical programs/services, teaching programs, children’s health issues and preparation for health care reform.

“Our goal is to develop a pre-eminent statewide system of care that will expand the services available to all Kentuckians in their local hospitals,” said Stephen A. Williams, president and CEO. “We also are focusing on developing stronger clinical partnerships

throughout the commonwealth. By working together, our physicians and other health care professionals will provide a wider range of

higher quality services

more efficiently while also ensuring immediateaccess to the best subspecialists in Kentucky.”

The decision to formalize these ongoing alliances came after leadership from both organizations met to discuss their experiences in providing the full continuum of care for patients within a large geographic area and how best to serve those patients. Kentucky has very poor health rankings in its adult and pediatric populations, with particular challenges and opportunities in the areas of cancer, heart disease, stroke/neuroscience and diabetes. Both institutions share a common vision and commitment to provide leadership to address these daunting challenges. A partnership based on those shared values can significantly accelerate progress toward improving the health status of Kentuckians.

“UK and Norton Healthcare’s decision comes as the nation’s health care system is preparing for reform. Health care providers across the country have recognized that they must embrace collaborations that provide high-quality care while emphasizing efficiency and limiting unnecessary, costly duplication of services,” Williams said. “Regional cooperation and pooling of resources will be essential features of what is sure to be a national trend in the years to come, and Norton Healthcare’s and UK’s decision puts Kentucky on the leading edge of that new reality.”

–Steve Menaugh

Family gives back to Kosair Children’s NICU, p. 11

Photo by Nick Bonura

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Ride offers fitness opportunities, p. 10

Brittany Surface, pharmacy resident, is on a one-month rotation at Norton Hospital. Serving as her preceptor is Chris Maloy, inpatient supervisor, Norton Hospital Pharmacy. Norton Healthcare and the University of Kentucky partner to provide pharmacy practice experience for fourth-year pharmacy students.

For the second consecutive year, Norton Cancer Institute has received a Summit Award from Press Ganey Associates Inc. This year the national award recognized Norton Cancer Institute for managing patient wait times and providing an excellent level of overall service to its patients. Press Ganey currently partners with more than 10,000 health care facilities, including 50 percent of U.S. hospitals, to measure and improve the quality of their care. The company’s databases are the largest in the industry and allow facilities nationwide to benchmark their results against peer organizations. The Summit Award recognizes top performing facilities that sustain the highest level of customer satisfaction for three or more consecutive years and is the health care industry’s most coveted symbol of achievement in patient satisfaction. This year, Norton Cancer Institute is one of only 80 organizations in the nation to receive this prestigious honor.

Lori Shea, unit secretary in 5ACJ – neuro/spine transitional care unit, Norton Hospital, was one of eight women featured in a special breast cancer supplement to the October issue of Today’s Woman magazine.

Shea, who was diagnosed with breast cancer six months ago, formed a team and participated in the American Cancer Society’s Making Strides Against Breast Cancer walk on Oct. 24.

Winners of the “Respiratory Therapist of the Year” award at each Norton Healthcare hospital are Helen Crowe, Norton Brownsboro Hospital; Mike Denny, Norton Audubon Hospital; Heather Gailey, Norton Suburban Hospital; Mike Melone, Norton Hospital; and Andrea White, Kosair Children’s Hospital. The Respiratory Services staff at each hospital votes during Respiratory Therapy Week to determine who will receive the recognition.

A group of CPA Lab employees was the top fundraising team for the 2010 Komen Louisville Race for the Cure. The team participated in memory of their former co-workers, Melinda Swearingen and Stephanie Stich, who lost their battles with breast cancer. The group raised nearly $11,000 through various activities.

NEWS Briefs

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Congratulations Making a Difference Award winners

Norton Healthcare Making a Difference Awards recognize departments that have substantially increased their Press Ganey scores but have not yet achieved the 90th percentile or departments not surveyed that have undertaken specific actions to improve service levels. Making a Difference Award recipients use various methods to improve patient satisfaction:

Norton Suburban Hospital – Labor and Delivery. Staff embraced the concepts of patient- and family-centered care. Efforts were made to encourage skin-to-skin bonding and early initiation of breast-feeding. Patients desiring natural childbirth were accommodated. These efforts embody the five caring concepts of Swanson’s Theory of Caring – being with, maintaining belief, knowing, doing for and enabling.

Kosair Children’s Hospital – CT Scan. After registration is complete, patients and families are immediately contacted. A staff member explains the procedure, answers questions and addresses concerns.

Norton Audubon Hospital – 4 West. The unit adopted the Audubon Care Coordination Plan. The plan’s goal is to improve communication among all parties to ensure patient safety, quality of care and overall satisfaction with the patient experience.

Norton Audubon Hospital – 6 West. The nurse manager and assistant managers round daily on patients and families. The bedside shift report has been “hardwired” through additional training, observation and reinforcement.

Norton Community Medical Associates – Middletown. Staff members greet patients with a smile and thoroughly explain the steps they take before the patient sees the doctor. Staff members always ask, “Is there anything else I can do for you?”

Norton Louisville Primary Care Center. The office sees patients with or without an appointment. Staff implemented an instant messaging process so charts can be pulled quickly for walk-in patients. Medical assistants review each patient’s reason for being seen that day to maintain a reasonable patient flow for the physicians.

Norton Community Medical Associates – Clarksville. Medical assistants triage their own patients and have more face-to-face interaction with patients. Every phone call is answered by a person instead of being automatically transferred to the medical assistants’ voice mail.

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Each person has different needs to be successful with a weight loss program. Some just need guidance with food and exercise plans, while others require surgical intervention to achieve their weight loss goals. The new Norton Weight Management Center, which opened in November, offers a comprehensive program to meet each patient’s needs.

The 15,000-square-foot, free-standing facility is located at 1000 Dupont Road near Norton Suburban Hospital. Dedicated solely to surgical and nonsurgical weight loss services, it offers seminars; on-site physicians; medical weight management services; pre-surgical nursing, dietary and psychological counseling; pre-admission testing; follow-up care; and post-surgery support groups.

“The Norton Weight Management Center houses everything a weight loss patient needs under one roof except for the actual operating rooms,” said Erin Brown, director, Bariatric Services. “It’s much more convenient for the patients.”

The new center was built to bariatric specifications with wider doorways and halls, appropriately sized furniture and exam tables, and a scale that is flush with the floor so that patients can access it via a wheelchair or scooter. It also features a fitness room where patients can learn to use exercise equipment in a safe environment with supervision. The center is decorated with inspirational sayings and success stories of people who have achieved their goals.

Surgeries continue to be done at Norton Hospital and Norton Suburban Hospital, both of which are designated as Bariatric Surgery Centers of Excellence by the American Society for Metabolic and Bariatric Surgery.

“From a surgical standpoint, increased follow-up equals better outcomes,” Brown said. “By having the surgeons, nurses, dietitians, mental health providers and support groups in one place, patients have easy access to support from a number of sources.”

To be eligible for bariatric surgery, a person must be at least 18 years old and have a body mass index (BMI) over 40 or a BMI over 35 with other obesity-related diseases. For more information, call 629-1234 or visit NortonBariatric.com.

–Cheryl Lockhart

New center focuses entirely on weight loss

Photo by Nick Bonura

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Erin Brown displays educational information about bariatric surgery at the new Norton Weight Management Center.

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Norton Hospital has a rich history that dates to 1886, when a group of women from St. Paul’s Episcopal Church founded the John N. Norton Memorial Infirmary at Third and Oak streets. That facility later became Norton Hospital.

Thirteen women from St. Paul’s ran the hospital as a volunteer board of managers until 1924. The next year they formed the Norton Woman’s Board, a volunteer organization that currently has 49 members. The group supports the Norton Healthcare Foundation by operating the Norton Hospital gift shop.

“We have raised more than $2 million since the 1970s,” said Kathleen Bailey, who is serving her second term as the group’s president. “Our main focus and main source of income is the gift shop.”

The changing roles of women in society have taken a toll on the Norton Woman’s Board. When the organization was founded in 1925, the first generation of college-educated women was entering professions and only about 25 percent of American women worked outside the home. Since then, that number has grown to more than 46 percent. As a result, fewer women are available to volunteer.

“Most women work now and don’t have much time for volunteering,” Bailey said.

Virginia Huffman, a past president of the Norton Woman’s Board who died Oct. 11, is quoted in a 1983 article regarding her views about the board’s work:

“Our services are a way of expressing our lay ministry in an area that’s challenging and interesting and brings self-satisfaction with it. We’re here to serve,” Huffman said.

The Norton Woman’s Board is accepting applications for new members. The only requirement is to agree to volunteer twice a month. For more information or a membership application, contact Deloris White, volunteer manager, at deloris.white@nortonhealthcare.org or 629-7075.

–Cheryl Lockhart

In memoriamVirginia R. Huffman, a longtime friend of Norton

Healthcare and past president of the Norton Woman’s Board, died Oct. 11. She was 91. The former Virginia Lee Ryle was born in Covington, Ky., and lived in Louisville for 63 years. She was an active member of St. Francis in the Fields Episcopal Church. Mrs. Huffman also served as president of the U of L Women’s Club and was a member of the board of the Traveler’s Aid Society and the Woman’s Club of Louisville.

Her husband, William C. Huffman, former vice president of the University of Louisville, preceded her in death. She is survived by three daughters and sons-in-law, Deborah H. and Donald P. Schenk of New York; Cynthia A. Huffman and Ray Heacox of Mercer Island, Wash.; and Diana L. Huffman and Kenneth S. Levine of Bethesda, Md.; three grandchildren; one great-grandchild; and a sister.

Volunteers are key to past, present, future

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In a 1952 photograph, Norton Woman’s Board members, from left, Mrs. Fred Haynes, Mrs. F.W. Drybrough, Mrs. W.F. Rennenberg and Mrs. John T.E. Stites present a check to A.E. Hardgrove, superintendent of Norton Memorial Infirmary.

D e c e m b e r 2 0 1 0 • N o r t o n N e w s • 5

COURSE of the Month

Managing for ExcellenceThis exciting, eight-week leadership development course provides

managers and supervisors with training and skill practice in the essentials of leading and managing departments and personnel. Course content is based on identified competencies, including building effective work teams, building trust, communication, managing performance, decision making, planning and organizing, driving for results and promoting accountability. Skill practice will be provided in group problem-solving and situational leadership. The classes are targeted for new supervisors/managers or experienced supervisors/managers wishing to gain or improve current skills. Participants must commit to attending all sessions in the series. Class size is limited to 20 people. The next course begins Jan. 26 and will be held from 8:30 a.m. to noon on eight successive Wednesdays at 224 E. Broadway, Suite 115, Classroom 1.

Course registration is available on Nsider under “Learning.” For more information, call Norton University

at 629-7349 or e-mailnortonuniversity@nortonhealthcare.org.

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The longest night of the year, when darkness falls the earliest and the sun rises the latest the next day, comes amidst a holiday time adorned with lights: Christmas tree lights, icicle lights on roof edges, Hanukkah candles lit in menorahs, Kwanzaa lights and Rudolph’s red nose. While our secular events and religious traditions both use light to convey warmth and joy, not everyone feels that same warmth and joy at this time of year.

During the holidays, our thoughts and feelings can turn toward those loved ones no longer present for the celebrations. And we grieve. Memories of a first holiday season without a parent, child, spouse, sibling or friend can bring smiles and sad feelings at the same time. That mix of emotions comes to many this time of year.

To honor that poignant mix, the Pastoral Care Department is offering “The Longest Night Service” at all six Norton Healthcare hospital chapels at 6 p.m. on Tuesday, Dec. 21. It will be a service for remembering the ones missing from the family tables, the ones no longer shopped for, the ones not lighting candles this year. And we will find hope in remembering them.

Come to a hospital chapel on the longest night for a service of remembrance. Hear words of comfort, light a candle, be prayed for and receive a message of hope.

–The Rev. Ann A. Letson

Come to ‘The Longest Night Service’

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Norton Healthcare officials gave a preliminary report Nov. 17 to the Kentucky Legislature’s Joint Committee on Health and Welfare regarding data they collected as required by Kentucky House Bill 285.

Drafted specifically to reduce pediatric abusive head trauma (shaken baby syndrome), HB285 was introduced in the health and welfare committee by Rep. Addia Wuchner at the urging of Kosair Children’s Hospital physicians and staff, who were distraught that Kentucky ranks No. 1 in the nation in frequency of child abuse-related deaths. The bill was signed into law in the spring of 2010 thanks to a collaborative effort led by the Children’s Hospital Foundation Office of Child Advocacy of Kosair Children’s Hospital.

The focus of HB285 is twofold: education and awareness. Norton Healthcare was named in the bill to lead a pilot program to educate new parents from three area hospitals (Kosair Children’s Hospital, Norton Hospital and Norton Suburban Hospital) about the dangers of shaking a baby. Educators plan to take the program to 53 birthing centers statewide.

“We have witnessed far too many incidents of babies who have sustained lifelong injuries or worse as a result of abusive head trauma,” said Thomas D. Kmetz, president, Kosair Children’s Hospital and Pediatric Services. “It is our hope that the continuing education mandated by HB285 will put a stop to this type of abuse or at least significantly reduce the incidence.”

Justine “Justi” O’Flynn, R.N., a patient care systems analyst in the “Just for Kids” Critical Care Center at Kosair Children’s Hospital and chair of the hospital’s child abuse task force, conducted a study comparing the bruising patterns of children involved in accidental versus non-accidental trauma with the objective of reducing non-accidental trauma through education and prevention programs.

The findings were used to develop a simple skin assessment tool for early bruising detection and intervention that is now administered to all children younger than 4 years old admitted to Kosair Children’s Hospital. The assessment is used to identify whether the child’s injuries are the result of child abuse.

The findings of the study were published in Pediatrics, the official journal of the American Academy of Pediatrics, and helped support the passage of HB285. O’Flynn presented the findings during the National Association of Children’s Hospitals and Related Institutions’ (NACHRI) national leadership conference Oct. 18 in Minneapolis.

O’Flynn received NACHRI’s inaugural Champion of Analytics and Research Excellence (C.A.R.E.) Award for her presentation. The award, created by NACHRI’s Council on Management Information Systems, recognizes children’s hospitals for the exceptional uses of NACHRI analytics program data to improve the efficiency, safety, timeliness and effectiveness of care in children’s hospitals.

“If one child is shaken, that’s too many,” O’Flynn said.

–Cheryl Lockhart

Staff continues efforts to stop child abuse

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Justi O’Flynn, R.N., uses a special doll to demonstrate the dangers of shaking a baby.

Photo by Nick Bonura

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When Curtis Moudry describes the downtown employee gym, it’s reminiscent of that old TV show “Cheers” – minus the bar and the beer.

Celebrating its 15th anniversary in December, the Fitness Center of Norton Healthcare is nestled on the first floor of Norton Healthcare Pavilion. Moudry, director of the center, said it’s “not your average gym.”

“You know the people here – we’re all friends,” Moudry said. “There’s no need to feel intimidated or like you’re being judged. No matter your role at Norton Healthcare, when you’re in a T-shirt and shorts working out, everyone’s the same.”

And they’re always glad you came. You wanna be where you can see, our troubles are all the same. You wanna be where everybody knows your name.Moudry even considers himself a bartender of sorts.“Sometimes people just come in to talk,” he explained.

“And that’s OK. Everyone needs to get things off their chest.”

Moudry is quick to point out, though, that exercise is an even better stress-reliever than his listening skills. He has a knack for gently nudging gym-goers toward a weight machine or a treadmill.

“While it’s nice to have a comfortable atmosphere, we try to be results-oriented,” Moudry said. “Our members have seen phenomenal changes in their health, from weight loss to no longer needing diabetes and hypertension medications.”

The fitness center is open 24 hours a day. All employees are eligible to join, as well as one family member age 18 or older. Membership is $14 per pay period (just $1 a day) via payroll deduction. The center offers daily classes, free weights and selectorized (adjustable weight) equipment, 20+ pieces of cardio equipment, steam rooms and locker rooms.

Moudry and Jessica King, both certified personal trainers, are available for one-on-one training. Members get one free personal training session as well as access to a registered dietitian. Massage also is available.

For more information about the fitness center, stop by or call Moudry at 629-3760.

–Jennifer Reynolds

Cheers!Fitness Center celebrates 15-year anniversary

In the coming year there will be an increased focus on basic patient safety at Norton Healthcare. As part of that focus, employees and medical staff in the hospitals, Kosair Children’s Medical Center – Brownsboro and Norton Cancer Institute will be asked to participate in an online patient safety survey beginning next month. Employees will be surveyed regarding how they think their unit or department and hospital compare in matters relating to safe patient care.

The survey, which will be available Jan. 12 through Feb. 2, will be accessible through a link on Nsider and will take five to 10 minutes to complete. It will ask basic questions about safety at the unit, hospital and system levels. Because the survey tool is used nationally, it will enable Norton Healthcare to benchmark with other facilities.

Employee and medical staff input is critical to identifying areas for improving patient safety. Please take this important opportunity to share your valuable insight.

–Deve Vetter

Patient safety survey coming soon

Curtis Moudry talks with Nancy Spivey, gift accounting associate for the Children’s Hospital Foundation and one of 12 charter members who still belongs to the gym. The center now has more than 500 members.

Photo by Nick Bonura

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Norton Healthcare units, departments and offices that have quarterly patient satisfaction scores in the top 10 percent among nearly 1,500 comparable facilities nationwide become members of Norton Healthcare’s exclusive 90th Percentile Club. That kind of achievement takes leadership, teamwork and a strong commitment to excellence. Norton Healthcare salutes these exemplary employees and thanks them for their dedication to compassionate care that meets and exceeds our patients’ expectations. Congratulations to our third quarter 2010 service stars:

Kosair Children’s Hospital• Food and Nutrition Services• 4W/7E – Surgical

Kosair Children’s Medical Center – Brownsboro• Emergency Department• Environmental Services: Ambulatory Surgery, Outpatient• Lab• Patient Registration: Outpatient, Emergency• Radiology• Surgical Services• Ultrasound

Norton Audubon Hospital• Cardiac Testing• CT Scan

Norton Brownsboro Hospital• Cardiac Testing• Care Management• Emergency Department• Environmental Services: Inpatient, Outpatient, Ambulatory Surgery• Food and Nutrition Services• Guest Services: Inpatient, Ambulatory Surgery, Emergency• ICU• 3W – Medical/Surgical• 4E – Medical/Surgical• 4W – Medical/Surgical• Nuclear Medicine• Radiology• Sleep Lab• Surgical Services• Ultrasound

Norton Hospital• Cardiac Rehabilitation• Food and Nutrition Services• Nuclear Medicine• 3R – Obstetrics• 4K – Telemetry• 5B – Surgical ICU• 5C – Transitional Care• 5L – Telemetry• Surgery – Norton Healthcare Pavilion

Norton Suburban Hospital• Emergency• 2E – Gynecology• 6B – Gynecology• ICU/CCU• Interventional Radiology• Patient Registration: Inpatient, Emergency• Surgery• Women’s Surgery

Diagnostic centers• Norton Diagnostic Center – Dupont• Norton Diagnostic Center – Fern Creek

Norton Cancer Institute• Norton Infusion Center – Suburban• Louisville Oncology – Audubon• Louisville Oncology – Brownsboro• Louisville Oncology – Corydon• Louisville Oncology – Shelbyville

Norton Physician Services• Norton Advanced Orthopaedics – Louisville• Norton Advanced Orthopaedics – Shelbyville• Norton Community Medical Associates – Hurstbourne• Norton Community Medical Associates – Pewee Valley• Norton Community Medical Associates – Suburban• Norton Medical Associates – Mt. Washington• Norton Medical Associates – Shepherdsville

Meet our service stars

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LIVING the Service Basics

Regular updates: I keep patients and guests informed.Updates reduce anxiety for patients and guests, and help set their expectations.

Updates also increase confidence and trust.• Provide periodic updates when waiting is necessary.• Give specific, detailed information and explanations when you update.• Educate patients and families about processes and procedures.

Explain and apologize for unavoidable delays using the five steps of Service with HEART:• Hear the customer • Empathize • Apologize • Respond • Thank patients and guests for their patience

Remember to update your co-workers and other departments, when appropriate, to keep them informed as well.

–Chuck Patyk

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Because “using employee feedback to make changes” was an area identified as needing improvement in the 2010 employee engagement survey, Norton Healthcare leadership has made it a top priority.

“Action plans that address the changes requested by employees have been completed by 100 percent of the Norton Healthcare management staff required to do so,” said Jason Coffey, R.N., director, Retention and Onboarding.

Creating and following through on the action plans will help meet the Norton Healthcare strategic initiatives to “achieve employee workforce goals” and “advance Norton Healthcare’s inclusion strategy,” as well as “build upon Norton Healthcare’s position as the regional health care employer of choice.”

Managers will be sharing their action plan goals with employees and keeping them informed of the progress made toward achieving the goals. This may occur during staff meetings or through e-mails, department publications or postings on employee bulletin boards.

“A special icon, or ‘stamp,’ that says Feedback in Action will be used in these communications to help employees identify processes and improvements that have been developed in response to their suggestions,” Coffey said.

Completion of the action plans was the first step in responding to employee feedback. As systemwide changes are implemented, they will be featured in employee communications.

“Our employees are our greatest asset, and their valuable feedback will help us continue to make Norton Healthcare a better ‘best place to work’ every day,” Coffey said.

–Patti Killion

Action plans address employee feedback

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N Good Health

Enjoy the holidays while eating healthy

The following tips for reducing calorie intake have been submitted by employees who have been entered in the drawings for a chance to win a prize:

• Use low-sodium chicken broth in mashed potatoes instead of butter, or mix it up with some low-fat sour cream. Submitted by Melinda Murphy, benefits representative, Norton Clinical Agency

• To thicken soup, use puréed veggies instead of traditional thickeners (flour, corn starch, grains, potato flakes). Submitted by Tammy L. Smith, practice biller, Norton Community Medical Associates – Elizabethtown

• For a standard box of brownie mix, substitute the eggs and oil with 1 can of puréed black beans. This saves 720 calories and 84 grams of fat and increases the amount of fiber. Submitted by Marcelle Brunson, R.N., Norton Hospital

Submit your own tips on how to reduce 100 calories a day. E-mail your tips to Jamie Newman, R.N., at jamie.newman@nortonhealthcare.org or Allison Ledford at allison.ledford@nortonhealthcare.org.

Cycling event motivates employees to stay active

Three Norton Healthcare employees were recently asked about their experiencesin the 2010 Ride to Conquer Cancer benefiting Norton Cancer Institute.

After deciding to be more active, Seth Thomas, guest services representative at Norton Brownsboro Hospital, signed up to participate in the 2009 Ride to Conquer Cancer. As he trained, Thomas used the Kentuckiana Metro

on the Move online tool to convert his cycling into steps. He subsequently received the KMOM 2009 Most Improved Physical Activity Award.

“I signed up for the 2010 two-day, 140-mile ride a couple days after crossing the finish line in 2009,” Thomas said. “I enjoyed getting to know other people through the training rides.”

The ride itself was humbling, according to Thomas. “At several points I was ready to quit, but someone would always encourage me to keep pedaling,” he said.

Dewayne Edwards, emergency room technician at Norton Suburban Hospital, completed the 68-mile, one-day ride. He rode in memory of his grandmother, who died from kidney cancer, and in honor of his uncle, who has stage 4 bone cancer.

“About 40 miles out I wanted to quit,” Edwards said. “I just kept thinking I’ve told everyone I’m doing this. So, I am doing this.”

At one point Edwards helped another rider who had fallen. They are still bike buddies.

The 2010 two-day ride was “an amazing journey” for Angela Bernardi, registrar in the Norton Infusion Center at Norton Healthcare Pavilion. She rode for her mom, who lost her battle with leukemia in 2002, for the best friend she lost to lung cancer and for others who have fought and survived the disease.

“My most memorable moment happened the first day,” Bernardi said. “There were people cheering, and one woman was yelling ‘Thank you! Thank you for doing this. Thank you!’ I saw the tears on her face as she took her cap off her bald head, placing it over her heart. I knew how heartfelt her words were. I didn’t know this woman, but she touched me in a way that I will never forget.”

–Tammy Warren

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Photo by Nick Bonura

Lose

100 calories a day

From left, Seth Thomas, Dewayne Edwards and Angela Bernardi completed the 2010 Ride to Conquer Cancer.

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Norton Healthcare is the first health care system in Louisville and among the first in the country to launch a mobile application (app) for the Apple iPad. Similar to the NortonMobile iPhone app launched Aug. 1, the NortonMobile iPad app has the added feature of providing users with access to video segments highlighting health topics, services and procedures.

“With extensive video capabilities and the use of real-time data, the iPad application allows users to receive information in a way that has never been done in Louisville,” said Gabriel Riggs, manager, marketing Web strategy, Marketing and Communications Department. “All the information is presented immediately without having to sync to an external source – and all at the tap of a finger.”

“Some health care mobile applications provide all available data at once, and the information is refreshed

only when an update to that application is made available and uploaded into the smart phone,” said Jerry Roberts, senior Web developer, Information Services. “The Norton Healthcare mobile application operates in ‘real time.’”

NortonMobile now is available for the iPad, iPhone and iTouch. A version for the Droid is coming soon. To download the free NortonMobile iPad application, visit the iTunes App Store and search “Norton Healthcare” or visit NortonHealthcare.com/NortonMobile.

Norton Healthcare launches iPad application

Shanna and Chad Clark’s baby, Levi, spent 11 days in the neonatal intensive care unit (NICU) at Kosair Children’s Hospital following his birth on Aug. 25, 2009.

“He was born full-term, but he had some neurological issues,” Shanna said. “He’s doing really great now. He’s progressed further than anyone expected at this point.”

While Levi was a NICU patient, the Clarks received a gift from a woman they did not know whose baby also had spent time there.

“The gift was a little outfit, and it had a letter with it,” Shanna said. “It was awfully sweet and very touching. It made me want to do something for the babies and parents who came to the NICU after we left.”

Because Shanna knows how to crochet, she decided to make a blanket and cap for each baby.

“There are generally 25 to 30 families in the NICU at any time,” she said.

Shanna, who home-schools her children, recruited help with the project from people she knows. She taught crocheting to students and moms in their home-schooling network and to women from her church.

“My goal was to give one blanket and one cap to each family,” she said, “but we ended up with 46 blankets and even more hats.”

Shanna and her seven children delivered all the gifts to Kosair Children’s in August and visited with many of the employees they had come to know. The gifts were distributed on Levi’s first birthday.

“We hope to make it a yearly thing,” Shanna said. “We were really blessed by giving.”

–Cheryl Lockhart

Family repays kindness in NICU

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Photo by Nick Bonura

From left, Peg Schervish, social worker, Kosair Children’s Hospital, with Levi, Chad and Shanna Clark

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FOUNDATION News

ewsA Publication of Norton Healthcare Marketing and Communications Department

EDITOR: Cheryl Lockhart

DESIGNER: Kevin Bayless

COPY EDITORS: Jen Reynolds, Tammy Warren

P.O. Box 35070Louisville, KY 40232-5070502.629.8070 Phone502.629.2688 Faxnortonnews@nortonhealthcare.org

©2010 Norton Healthcare

Modern Healthcare’s Best Places to Work in Healthcare 2009 Best Places to Work in Kentucky – five consecutive years

Radiothon moves to NovemberThe Kosair Children’s Hospital Radiothon is moving

to November. Previously held in February, the radiothon has raised nearly $700,000 in just two years. Main Line Broadcasting stations 99.7 (WDJX), B96.5 (WGZB), Magic 101.3 (WMJM), 102.3 The Max (WXMA) and 105.1 FM Talk (WLRS) host the two-day event that garners great community support for the hospital. The 2011 radiothon will have other changes in addition to the date. However, it’s never too early to start collecting money to donate during the radiothon. Call 629-8060 for details.

He’s makin’ a list …

Thorntons Challenge for breast health funding nears halfway mark

Earlier this year, Thorntons Inc. challenged Derby Divas and the Norton Healthcare Foundation to raise $400,000 over the next several years for the Norton Cancer Institute Breast Health Program. When the challenge amount is raised, Thorntons will donate $100,000 to reach a total of half a million dollars raised to support Norton Cancer Institute. This includes funds generated through the annual Derby Divas event, the Sacred Heart/Assumption Pink and White field hockey game and other events. To date, the challenge has raised $196,000.

Volunteer bequeaths $2.3 millionFor more than 10 years before her passing, Margaret

Thompson volunteered at Kosair Children’s Hospital. She and her husband, the late Howard Thompson, wanted to ensure the good work being done at the hospital would continue – a provision they made clear in their estate plans. The Children’s Hospital Foundation has received a gift of $2,335,955 from the Margaret L. and Howard Thompson Trust, which will be used for the area of greatest need at the hospital.

“Volunteers are deeply committed to our hospital. Their donations of time can have a tremendous effect on the future well-being of children in our community, as well as the future of Kosair Children’s Hospital,” said Lynnie Meyer, MSN, R.N., executive director of the Children’s Hospital Foundation. “We are grateful to the Thompsons for their dedication to the hospital as well as their generosity to our mission.”

For information on planned giving and its tax benefits or volunteering, call the foundation at 629-8060 or visit HelpKosairChildrensHospital.com.

Upcoming 2011 eventsMarch 4 to 5University of Louisville Dance Marathon presented by Chili’s Grill and Bar, Churchill Downs

April 21Derby Divas at Rodes For Him and For Her

Quality

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People

Photo by Nick Bonura

Photo by Jamie Rhodes

Santa, a.k.a. Tucker Thomas, Human Resources, Norton Hospital, visits with Brannock McCartan during Dickens Family Night at the 21st annual Festival of Trees & Lights presented by Republic Bank to benefit the Kosair Children’s Hospital NICU. Thomas is one of hundreds of people who volunteered at the event, which was held Nov. 12 to 14 at Louisville Slugger Field.