norton antivirus 2013

NortonAntiVirus

TM

User Guide

See back cover for QuickInstallation.

Care for our Environment; It's the right thing to do.Symantec has removed the cover from this manual to reduce the Environmental Footprint of ourproducts. This manual is made from recycled materials.

Norton AntiVirus User Guide

The software described in this book is furnished under a licenseagreement and may be used only in accordance with the terms ofthe agreement.

Documentation version 20.1

Copyright 2012 Symantec Corporation. All rights reserved.

Symantec, the Symantec Logo, LiveUpdate, Norton 360, and Nortonare trademarks or registered trademarks of Symantec Corporationor its affiliates in the U.S. and other countries. Portions of thisproduct Copyright 1996-2011 Glyph & Cog, LLC. Other names maybe trademarks of their respective owners.

The product described in this document is distributed under licensesrestricting its use, copying, distribution, and decompilation/reverseengineering. No part of this document may be reproduced in anyform by any means without prior written authorization of SymantecCorporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESSOR IMPLIED CONDITIONS, REPRESENTATIONS ANDWARRANTIES, INCLUDING ANY IMPLIED WARRANTY OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ORNON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENTTHAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.SYMANTEC CORPORATION SHALL NOT BE LIABLE FORINCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTIONWITH THE FURNISHING, PERFORMANCE, OR USE OF THISDOCUMENTATION. THE INFORMATION CONTAINED IN THISDOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to becommercial computer software as defined in FAR 12.212 and subjectto restricted rights as defined in FAR Section 52.227-19 "CommercialComputer Software - Restricted Rights" and DFARS 227.7202, etseq. Commercial Computer Software and Commercial ComputerSoftware Documentation, as applicable, and any successorregulations. Any use, modification, reproduction release,performance, display or disclosure of the Licensed Software andDocumentation by the U.S. Government shall be solely in accordancewith the terms of this Agreement.

Symantec Corporation350 Ellis Street,Mountain View, CA 94043

http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1

Norton License AgreementNorton AntiVirus

IMPORTANTPLEASE READ THE TERMSAND CONDITIONS OF THIS LICENSEAGREEMENT (LICENSE AGREEMENT)CAREFULLY BEFORE USING THESOFTWARE (AS DEFINED BELOW).SYMANTEC CORPORATION, IF YOU ARELOCATED IN THE AMERICAS; ORSYMANTEC ASIA PACIFIC PTE LTD, IF YOUARE LOCATED IN THE ASIA PACIFIC RIMOR JAPAN; OR SYMANTEC LIMITED, IF YOUARE LOCATED IN EUROPE, THE MIDDLEEAST OR AFRICA (SYMANTEC) ISWILLING TO LICENSE THE SOFTWARE TOYOU AS THE INDIVIDUAL, THE COMPANY,OR THE LEGAL ENTITY THAT WILL BEUTILIZING THE SOFTWARE (REFERENCEDBELOW AS YOU OR YOUR) ONLY ONTHE CONDITION THAT YOU ACCEPT ALLOF THE TERMS OF THIS LICENSEAGREEMENT. THIS IS A LEGAL ANDENFORCEABLE CONTRACT BETWEEN YOUAND SYMANTEC. BY OPENING THISPACKAGE, BREAKING THE SEAL, CLICKINGTHE I AGREE OR YES BUTTON OROTHERWISE INDICATING ASSENTELECTRONICALLY, OR LOADING THESOFTWARE, YOU AGREE TO THE TERMSAND CONDITIONS OF THIS LICENSEAGREEMENT. IF YOU DO NOT AGREE TOTHESE TERMS AND CONDITIONS, CLICKTHE CANCEL OR NO OR CLOSEWINDOW BUTTON OR OTHERWISEINDICATE REFUSAL, MAKE NO FURTHERUSE OF THE SOFTWARE, AND CONTACTYOUR VENDOR OR SYMANTEC CUSTOMERSERVICE, USING THE CONTACT DETAILSIN SECTION 12 OF THIS LICENSEAGREEMENT, FOR INFORMATION ON HOWTO OBTAIN A REFUND OF THE AMOUNTYOU PAID FOR THE CURRENT SERVICEPERIOD (DEFINED BELOW) (LESS SHIPPING,HANDLING, AND ANY APPLICABLE TAXESEXCEPT IN CERTAIN STATES ANDCOUNTRIES WHERE SHIPPING, HANDLING,AND TAXES ARE REFUNDABLE) AT ANYTIME DURING THE SIXTY (60) DAY PERIODFOLLOWING THE DATE OF PURCHASE OFAN ANNUAL SUBSCRIPTION OR WITHINTHIRTY (30) DAYS FOLLOWING THE DATEOF PURCHASE OF A MONTHLYSUBSCRIPTION.

1. License:The software (including all its accompanyingfeatures and services), and softwaredocumentation, (including any productpackaging) (the Documentation), thataccompanies this License Agreement(collectively the Software) is the propertyof Symantec or its licensors, and is protectedby copyright law. Although Symanteccontinues to own the Software, after Youracceptance of this License Agreement Youwill have certain rights to use the Softwareduring the Service Period. The ServicePeriod shall begin on either (a) the date ofYour initial installation of a copy of theSoftware on a computer, mobile or mobilecomputing device (a Device), or (b) if Youreceived this Software as part of a multipleproduct offering, the date of Your initialinstallation of a copy of the Software or anysoftware product or mobile applicationincluded in such offering on a Device. TheService Period shall last for the period of timeset out in the Documentation or theapplicable transaction documentation fromthe authorized distributor or reseller fromwhich You obtained the Software. TheSoftware may automatically deactivate andbecome non-operational at the end of theService Period, and You will not be entitledto receive any feature or content updates tothe Software unless the Service Period isrenewed. Subscriptions for renewals of theService Period will be available in accordancewith Symantecs support policy posted at

http://www.symantec.com/norton/support/technical_support_policy.jsp

This License Agreement governs anyreleases, revisions, updates or enhancementsto the Software that Symantec may makeavailable to You. Except as may be modifiedby the Documentation, and subject toSymantecs right to terminate for Yourbreach pursuant to Section 10, Your rightsand obligations under this LicenseAgreement with respect to the use of thisSoftware are as follows.

During the Service Period, Youmay:A. use one copy of the Software on a singleDevice. If a greater number of copies and/ornumber of Devices is specified within theDocumentation or the applicable transactiondocumentation from the authorizeddistributor or reseller from which Youobtained the Software, You may use theSoftware in accordance with suchspecifications;

B. make one copy of the Software for back-upor archival purposes, or copy the Softwareonto the hard disk of Your Device and retainthe original for back-up or archival purposes;

C. use the Software on a network, providedthat You have a licensed copy of the Softwarefor each Device that can access the Softwareover that network;

D. permanently transfer all of Your rights inthe Software granted under this LicenseAgreement to another person or entity,provided that You retain no copies of theSoftware and the transferee agrees to theterms of this License Agreement. Partialtransfer of Your rights under this LicenseAgreement shall not be permitted. Forexample, if the applicable documentationgrants You the right to use multiple copiesof the Software, only a transfer of the rightsto use all such copies of the Software wouldbe valid; and

E. use the Software in accordance with anyadditional permitted uses which may be setforth below.

You may not, nor may You permitany other person to:A. sublicense, rent or lease any portion of theSoftware;

B. reverse engineer, decompile, disassemble,modify, translate, make any attempt todiscover the source code of the Software orcreate derivative works from the Software;

C. use the Software as part of a facilitymanagement, timesharing, service provideror service bureau arrangement; or

D. use the Software in any manner that is notpermitted pursuant to this LicenseAgreement.

2. Software and Content Updates:A. You shall have the right to receive newfeatures to and versions of the Software asSymantec, in its sole discretion, makes suchfeatures and versions available during YourService Period. Symantec continually strivesto improve the usability and performance ofits products and services. In order tooptimize the Software, and to provide Youwith the most current version of theSoftware, You agree the Software maydownload and install new updates andversions of the Software as they are madeavailable by Symantec in its sole discretion.You agree to receive and permit Symantecto deliver such new updates and versions toYour Device. Additionally, Symantec maymodify the terms and conditions that applyto Your use of the Software to reflect suchupdates and You agree to such updatedterms.

B. Certain software uses content that isupdated from time to time, including but notlimited to the following software: antivirusand crimeware software use updated virusdefinitions; antispyware software usesupdated spyware definitions; antispamsoftware uses updated antispam rules;content filtering and antiphishing softwareuse updated URL lists; some firewall softwareuse updated firewall rules; vulnerabilityassessment products use updatedvulnerability data and web siteauthentication software uses updated listsof authenticated web pages; these updatesare collectively referred to as ContentUpdates (or alternatively referred to asProtection Updates or Security Updatesat times). You shall have the right to receiveContent Updates for the Software duringYour Service Period.

3. Product Installation; RequiredActivation:A. During the installation process, theSoftware may uninstall or disable othersecurity products, or features of suchproducts, if such products or features areincompatible with the Software or forpurposes of improving the overallfunctionality of the Software.

B. There may be technological measures inthis Software that are designed to preventunlicensed or illegal use of the Software. Youagree that Symantec may use these measures

to protect Symantec against software piracy.This Software may contain enforcementtechnology that limits the ability to installand uninstall the Software on a Device to notmore than a finite number of times for afinite number of Devices. This LicenseAgreement and the Software containingenforcement technology may requireactivation as further set out in theDocumentation. If so, the Software will onlyoperate for a finite period of time prior toSoftware activation by You. Duringactivation, You may be required to provideYour unique activation code accompanyingthe Software and Device configuration in theform of an alphanumeric code over theInternet to verify the authenticity of theSoftware. If You do not complete theactivation within the finite period of time setforth in the Documentation, or as promptedby the Software, the Software will cease tofunction until activation is complete; atwhich time the Software functionality willbe restored. In the event that You are notable to activate the Software over theInternet, or through any other methodspecified during the activation process, Youmay contact Symantec Customer Supportusing the information provided by Symantecduring activation, or as set out below.

4. Online Backup Feature:The Software may include an online backupfeature, which provides the capability tostore and retrieve Your files on Symantecssystem via the Internet during the ServicePeriod (Online Backup Feature), subject tothe amount of online backup space providedwith Your Software and/or which Youadditionally purchase. If You choose to usethe Online Backup Feature, You mustcomplete the activation process within theSoftware for such feature. In the event thatYou install a newer version of the Softwareduring Your Service Period, You may berequired to reactivate the Online BackupFeature using the original email address Youprovided during the initial activation process.

A. Norton Account. A current SymantecNorton Account (Norton Account) isrequired to access and use the Online BackupFeature. If you do not have a Norton Account,You must complete the applicableregistration process to create a NortonAccount in order to use the Online BackupFeature. You are entirely responsible for

maintaining the confidentiality of YourNorton Account password.

B. Communication Connections; OnlineBackup Feature Availability. You are solelyresponsible for acquiring and maintainingthe Internet or telecommunications servicesand devices required to access and/or use theOnline Backup Feature. The Online BackupFeature is provided as is and as availableand Symantec will not be responsible for payYou for any loss or damage resulting fromany downtime of the Online Backup Featuredue to reasonable scheduled maintenance,maintenance for critical issues or forcesbeyond the reasonable control of Symantec.

C. User Conduct and Responsibility;Compliance with Applicable Laws. Use of theOnline Backup Feature (including thetransmission of any data You choose to storethrough the Online Backup Feature (Data))is subject to all applicable local, state,national and international laws andregulations, including but not limited to theUnited States export laws. You agree tocomply with such applicable laws andregulations and with the specifications setout in the Documentation or the applicabletransaction documentation from theauthorized reseller from which You obtainedthe Software and not to (a) use the OnlineBackup Feature for illegal purposes, (b)transmit or store material that may infringethe intellectual property rights or otherrights of third parties or that is illegal,tortious, defamatory, libelous, or invasive ofanother's privacy; (c) transmit or store databelonging to another party without firstobtaining all consents required by law fromthe data owner for transmission of the datato Symantec for storage within the UnitedStates; (d) transmit any material thatcontains software viruses or other harmfulcomputer code, files or programs such astrojan horses, worms or time bombs; (e)interfere with or disrupt servers or networksconnected to the Online Backup Feature; or(f) attempt to gain unauthorized access tothe Online Backup Feature, the accounts ofother Online Backup Feature users, orcomputer systems or networks connected tothe Online Backup Feature.

Your obligations in this Section 4.C regardinguse of the Online Backup Feature apply to alluse of the Online Backup Feature inconnection with Your Norton Account. Youare solely responsible for the use of theOnline Backup Feature, and the Data

transmitted or stored through the OnlineBackup Feature, in connection with YourNorton Account.

D. Responsibility for payment. To themaximum amount permissible underapplicable law, You agree to pay Symantec,its parents, subsidiaries, affiliates, officers,directors, employees and agents the amountof any claims, demands, costs, damages,losses, liabilities and expenses, includingreasonable attorneys' fees, made by any thirdparty arising out of or in connection with useof the Online Backup Feature through YourNorton Account to the extent any suchclaims, demands, costs, damages, losses,liabilities and expenses arise as a result ofYour breach of this License Agreement orYour negligence or willful misconduct. Suchamount may include but is not limited toresponsibility for payments of any suchclaims, demands, costs, damages, losses,liabilities and expenses arising out of or inconnection with the Data transmitted orstored through the Online Backup Featurein connection with Your Norton Account.

E. Termination; Suspension. Your right touse the Online Backup Feature will terminateon expiration of the Service Period. Symantecmay immediately suspend or terminate useof the Online Backup Feature during theService Period for Your failure to orSymantecs reasonable belief that You havefailed to comply with these terms andconditions (other than a trivial orinconsequential breach). or any other misuseof the Online Backup Feature. Following theexpiration or termination of the ServicePeriod:

1 Symantec may permanently delete anyData stored to the online backup spaceprovided with Your Software ;

1 Symantec will not be obligated tomaintain such Data, forward such Datato You or a third party, or migrate suchData to another backup service oraccount; and

1 You will not be able to store the Data toany additional backup space that you mayhave purchased separately unless anduntil the Service Period is renewed.

F. Miscellaneous. Symantec has no obligationto monitor use of the Online Backup Featureand/or Data transmitted or stored throughthe Online Backup Feature. To the maximumextent permissible under applicable law andnotwithstanding the provisions of the fourth

paragraph of section 13 below, Symantecreserves the right at all times to monitor,review, retain and/or disclose any Data orother information as necessary to satisfy anyapplicable law, regulation, legal process orgovernmental request, or to investigate anyuse or suspected breach of this LicenseAgreement.

5. Technical Support:In connection with Your use of the SoftwareYou may choose to access certain technicalsupport features that may be offered fromwithin the Software, which may include livechat with a technical support agent and/orassistance from a technical support agentvia remote computer access (any suchtechnical support offered from within theSoftware shall be referred to in this LicenseAgreement as the Technical Support). Anysuch Technical Support shall be provided inSymantecs sole discretion without anyguarantee or warranty of any kind other thanany guarantees applicable under consumerlaws in Your jurisdiction which cannot beexcluded or limited in any way. It is solelyYour responsibility to complete a backup ofall Your existing data, software and programsbefore receiving any Technical Support. Inthe course of providing the TechnicalSupport, Symantec may determine that thetechnical issue is beyond the scope of theTechnical Support. Symantec reserves theright to refuse, suspend or terminate any ofthe Technical Support in its sole discretion.

6. Money Back Guarantee:If You are the original licensee of this copyof the Software and are not completelysatisfied with it for any reason, please makeno further use of the Software and contactSymantec Customer Service, using thecontact details set out in Section 12 of thisLicense Agreement, for a refund of theamount You paid for the current ServicePeriod (less shipping, handling, and anyapplicable taxes except in certain states andcountries where shipping, handling and taxesare refundable) at any time during the sixty(60) day period following the date of purchaseof an annual subscription or within thirty(30) days following the date of purchase of amonthly subscription.

7. Limited Warranty:Symantec warrants that any mediamanufactured by Symantec on which theSoftware is distributed will be free fromdefects for a period of sixty (60) days fromthe date of delivery of the Software to You.Your sole remedy in the event of a breach ofthis warranty will be that Symantec will, atits option, replace any defective mediareturned to Symantec within the warrantyperiod or refund the money You paid for theSoftware. Symantec does not warrant thatthe Software will meet Your requirements orthat operation of the Software will beuninterrupted or that the Software will beerror-free. For the avoidance of doubt,references to Software in the foregoingsentence shall include, but not be limited to,the Online Backup Feature and TechnicalSupport.

TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLE LAW, THEABOVEWARRANTY IS EXCLUSIVEAND INLIEUOFALLOTHERWARRANTIES,WHETHEREXPRESSOR IMPLIED, INCLUDINGTHEIMPLIEDWARRANTIESOFMERCHANTABILITY, FITNESS FORAPARTICULARPURPOSE, ANDNON-INFRINGEMENTOFINTELLECTUALPROPERTYRIGHTS. THISWARRANTYGIVESYOUSPECIFICLEGALRIGHTS.YOUMAYHAVEOTHERRIGHTS,WHICHVARYFROMSTATETOSTATEANDCOUNTRYTOCOUNTRY.

8. Disclaimer of Damages:SOMESTATESANDCOUNTRIESDONOTALLOWTHELIMITATIONOREXCLUSIONOFLIABILITY FOR INCIDENTALORCONSEQUENTIALDAMAGES, SOTHEBELOWLIMITATIONOREXCLUSIONMAYNOTAPPLYTOYOU.

TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAWANDREGARDLESSOFWHETHERANYREMEDYSET FORTHHEREINFAILSOF ITS ESSENTIALPURPOSE,INNOEVENTWILLSYMANTECORITSLICENSORSBELIABLETOYOUFORANYSPECIAL, CONSEQUENTIAL,INDIRECT, ORSIMILARDAMAGES,INCLUDINGANYLOSTPROFITSORLOSTDATAARISINGOUTOFTHEUSEORINABILITYTOUSETHESOFTWARE(INCLUDINGBUTNOTLIMITEDTOUSEOFTHEONLINEBACKUPFEATUREAND

TECHNICAL SUPPORT) EVEN IFSYMANTECHASBEENADVISEDOFTHEPOSSIBILITYOF SUCHDAMAGES.

INNOCASE SHALL SYMANTECSOR ITSLICENSORS LIABILITYEXCEEDTHEPURCHASEPRICEWHICHYOUPAIDFORTHEAPPLICABLE SERVICEPERIOD. Thedisclaimersand limitationsset forthabovewillapplyregardlessofwhetherYouacceptthe Software.

9. U.S. Government RestrictedRights:For U.S. Government procurements, theSoftware is deemed to be commercialcomputer software as defined in FAR 12.212and subject to restricted rights as defined inFAR Section 52.227-19 "CommercialComputer Software - Restricted Rights" andDFARS 227.7202, Rights in CommercialComputer Software or Commercial ComputerSoftware Documentation, as applicable, andany successor regulations. Any use,modification, reproduction release,performance, display or disclosure of theSoftware by the U.S. Government shall besolely in accordance with the terms of thisLicense Agreement.

10. Export Regulation:You acknowledge that the Software andrelated technical data and services(collectively "Controlled Technology") maybe subject to the import and export laws ofthe United States, specifically the U.S. ExportAdministration Regulations (EAR), and thelaws of any country where ControlledTechnology is imported or re-exported. Youagree to comply with all relevant laws andwill not export any Controlled Technologyin contravention to U.S. law nor to anyprohibited country, entity, or person forwhich an export license or othergovernmental approval is required. AllSymantec product is prohibited for exportor re-export to Cuba, North Korea, Iran, Syriaand Sudan and to any country subject torelevant trade sanctions. USEORFACILITATIONOFSYMANTECPRODUCTINCONNECTIONWITHANYACTIVITYINCLUDING, BUTNOTLIMITEDTO, THEDESIGN,DEVELOPMENT,FABRICATION,TRAINING, ORTESTINGOFCHEMICAL,BIOLOGICAL,ORNUCLEARMATERIALS,ORMISSILES, DRONES, ORSPACE

LAUNCHVEHICLES CAPABLEOFDELIVERINGWEAPONSOFMASSDESTRUCTION IS PROHIBITED, INACCORDANCEWITHU.S. LAW.

11. Arbitration:If You are a U.S. customer, You and Symantecagree that any dispute, claim or controversyarising out of or relating in any way to theSoftware or this License Agreement, shall bedetermined by binding arbitration or smallclaims court, instead of in courts of generaljurisdiction. Arbitration is more informalthan a lawsuit in court. Arbitration uses aneutral arbitrator instead of a judge or jury,allows for more limited discovery than incourt, and is subject to very limited reviewby courts. Arbitrators can award the samedamages and relief that a court can award.You agree that, by agreeing to this LicenseAgreement, the U.S. Federal Arbitration Actgoverns the interpretation and enforcementof this arbitration provision, and that Youand Symantec are each waiving the right toa trial by jury or to participate in a classaction. This arbitration provision shallsurvive termination of this LicenseAgreement and/or the termination of YourSymantec product license.

If You elect to seek arbitration, You must firstsend to Symantec, by certified mail, a writtenNotice of Your claim ("Notice of Claim"). TheNotice of Claim to Symantec should beaddressed to: General Counsel, Symantec,Inc., 350 Ellis Street, Mountain View, CA94043 and should be prominently captionedNOTICE OF CLAIM. The Notice of Claimshould include both the mailing address andemail address You would like Symantec touse to contact You. If Symantec elects to seekarbitration, it will send, by certified mail, awritten Notice of Claim to Your billingaddress on file. A Notice of Claim, whethersent by You or by Symantec, must (a) describethe nature and basis of the claim or dispute;and (b) set forth the specific amount ofdamages or other relief sought ("Demand").

If You and Symantec do not reach anagreement to resolve the claim within thirty(30) days after the Notice of Claim is received,You or Symantec may commence anarbitration proceeding or file a claim in smallclaims court. You may download or copy aform of notice and a form to initiatearbitration at www.adr.org. If You arerequired to pay a filing fee, Symantec will

promptly reimburse You for Your paymentof the filing fee after arbitration iscommenced. The arbitration will be governedby the Commercial Arbitration Rules and theSupplementary Procedures for ConsumerRelated Disputes (collectively, "AAA Rules")of the American Arbitration Association("AAA"), as modified by this LicenseAgreement, and will be administered by theAAA. The AAA Rules and Forms are availableonline at www.adr.org or by calling the AAAat 1-800-778-7879. The arbitrator is boundby the terms of this License Agreement. Allissues are for the arbitrator to decide,including issues relating to the scope andenforceability of this arbitration provision.Unless Symantec and You agree otherwise,any arbitration hearings will take place inthe county (or parish) of either the mailingaddress You provided in Your Notice or, if noaddress was provided in Your Notice, Yourbilling address on file. If Your claim is forU.S. $10,000 or less, Symantec agrees thatYou may choose whether the arbitration willbe conducted solely on the basis ofdocuments submitted to the arbitrator,through a telephonic hearing, or by anin-person hearing as established by the AAARules. If Your claim exceeds U.S. $10,000,the right to a hearing will be determined bythe AAA Rules. Regardless of the manner inwhich the arbitration is conducted, thearbitrator shall issue a reasoned writtendecision sufficient to explain the essentialfindings and conclusions on which the awardis based. If the arbitrator issues You an awardthat is greater than the value of Symantecslast written settlement offer made before anarbitrator was selected (or if Symantec didnot make a settlement offer before anarbitrator was selected), then Symantec willpay You, in addition to the award, either U.S.$500 or 10% of the amount awarded,whichever is greater. Except as expressly setforth herein, the payment of all filing,administration and arbitrator fees will begoverned by the AAA Rules.

YOU AND SYMANTEC AGREE THAT EACHMAY BRING CLAIMS AGAINST THE OTHERONLY IN YOUR OR ITS INDIVIDUALCAPACITY, AND NOT AS A PLAINTIFF ORCLASS MEMBER IN ANY PURPORTED CLASSOR REPRESENTATIVE PROCEEDING.Further, unless both You and Symantec agreeotherwise, the arbitrator may not consolidatemore than one person's claims with Yourclaims, and may not otherwise preside overany form of a representative or class

proceeding. If this specific provision is foundto be unenforceable, then the entirety of thisarbitration provision shall be null and void.The arbitrator may award declaratory orinjunctive relief only in favor of theindividual party seeking relief and only tothe extent necessary to provide reliefwarranted by that party's individual claim.

12. General:This License Agreement will be governed bythe laws of the State of California, UnitedStates of America. This License Agreementis the entire agreement between You andSymantec relating to the Software and: (i)supersedes all prior or contemporaneous oralor written communications, proposals, andrepresentations with respect to its subjectmatter; and (ii) prevails over any conflictingor additional terms of any quote, order,acknowledgment, or similar communicationsbetween the parties. Notwithstanding theforegoing, nothing in this License Agreementwill diminish any rights You may have underexisting consumer protection legislation orother applicable laws in Your jurisdictionthat may not be waived by contract.Symantec may terminate this LicenseAgreement if You breach any term containedin this License Agreement (other than atrivial or inconsequential breach) and, if suchtermination occurs, You must cease use ofand destroy all copies of the Software andDocumentation. The disclaimers ofwarranties and damages and limitations onliability shall survive and continue to applyafter termination. This License Agreementmay only be modified by the Documentationor by a written document that has beensigned by both You and Symantec. ShouldYou have any questions concerning thisLicense Agreement, or if You desire tocontact Symantec for any reason, pleasewrite to Symantec Customer Service, 555International Way, Springfield, OR 97477,U.S.A. or visit the Support page atwww.symantec.com.

ADDITIONALTERMSANDCONDITIONS.Your use of the Software is subject to theterms and conditions below in addition tothose stated above.

13. Privacy; Data Protection:From time to time, the Software may collectcertain information, including personally

identifiable information, from the Device onwhich it is installed, which may include:

1 Information on potential security risksas well as URLs and the Internet Protocol(IP) addresses of websites visited that theSoftware deems potentially fraudulent.The URLs could contain personallyidentifiable information that a potentiallyfraudulent website is attempting to obtainwithout Your permission. Thisinformation is collected by Symantec forthe purpose of delivering thefunctionalities of the software, and alsofor evaluating and improving the abilityof Symantecs products to detectmalicious behavior, potentially fraudulentwebsites and other Internet security risks.

1 URLs of websites visited as well as searchkeywords and search results only if theNorton Safe Web feature is enabled. Thisinformation is collected by Symantec forthe purpose of providing protection andof evaluating and advising You regardingpotential threats and risks that may beassociated with a particular Web sitebefore You view it.

1 Executable files and files that containexecutable content that are identified aspotential malware, including informationon the actions taken by such files at thetime of installation. These files aresubmitted to Symantec using theSoftwares automatic submissionfunction. Such automatic submissionfunction may be deactivated afterinstallation by following the instructionsin the Documentation for applicableproducts. The collected files could containpersonally identifiable information thathas been obtained by the malware withoutYour permission. Files of this type arebeing collected by Symantec only for thepurpose of improving the ability ofSymantecs products to detect maliciousbehavior.

1 The name given to the Device during theinitial setup of such Device. If collected,the name will be used by Symantec as anaccount name for the Device under whichYou may elect to receive additionalservices and/or under which You may usecertain features of the Software. You maychange such account name at any timeafter installation of the Software and itis recommended that You do so.

1 Status information regarding installationand operation of the Software. This

information indicates to Symantecwhether installation of the Software wassuccessfully completed as well as whetherthe Software has encountered an error.The status information could containpersonally identifiable information onlyif such information is included in thename of the file or folder encountered bythe Software at the time of installationor error. The status information iscollected by Symantec for the purpose ofevaluating and improving Symantecsproduct performance and installationsuccess rate. Symantec may also use thisinformation to optimize its web-pages.

1 Information contained in email messagesthat You send through the Software toSymantec to report as spam or asincorrectly identified as spam. Theseemail messages may contain personallyidentifiable information and will be sentto Symantec only with Your permission,and will not be sent automatically. If Yousend such messages to Symantec,Symantec will use them only for thepurpose of improving the detection abilityof Symantecs antispam technology.Symantec will not correlate or match upthese files with any other personallyidentifiable information.

1 Information contained in a report thatYou may choose to send through theSoftware to Symantec when the Softwareencounters a problem. The reportincludes information regarding the statusof both the Software and Your Device atthe time that the Software encounteredthe problem. The status informationabout Your Device may include thesystem language, country locale, and theoperating system version for Your Device,as well as the processes running, theirstatus and performance information, anddata from files or folders that were openat the time the Software encountered theproblem. The information could containpersonally identifiable information ifsuch information is included in, or is apart of the name of the files or foldersopen at the time the Softwareencountered the problem. Thisinformation will be sent to Symantec onlywith Your permission, and will not be sentautomatically. The information iscollected by Symantec for the purpose ofcorrecting the encountered problem andimproving Symantecs productperformance. This information will not

be correlated or matched up with anypersonally identifiable information.

1 The Internet Protocol (IP) address and/orMedia Access Control (MAC) address andthe Machine ID of the Device on whichthe Software is installed to enable theSoftware to function and for licenseadministration purposes.

1 Other general, statistical informationused for product analysis, and forimproving product functionality.

Unless it is expressly defined as optional, thecollected information as set out above isnecessary for the purpose of the functionalityof Symantecs products.

Information may be transferred to theSymantec group in the United States or othercountries that may have less protective dataprotection laws than the region in which Youare situated (including the European Union)and may be accessible by Symantecemployees or contractors exclusively to beused in accordance with the purposesdescribed above. For the same purposes theinformation may be shared with partnersand vendors that process information onbehalf of Symantec. Symantec has takensteps so that the collected information, iftransferred, receives an adequate level ofprotection.

Subject to applicable laws, Symantec reservesthe right to cooperate with any legal processand any law enforcement or othergovernment inquiry related to Your use ofthis Software. This means that Symantecmay provide documents and informationrelevant to a court subpoena or to a lawenforcement or other governmentinvestigation. In order to promote awareness,detection and prevention of Internet securityrisks, Symantec may share certaininformation with research organizations andother security software vendors. Symantecmay also use statistics derived from theinformation to track and publish reports onsecurity risk trends. By using the Software,You acknowledge and agree that Symantecmay collect, transmit, store, disclose andanalyze such information for these purposes.

In addition, any Data that You transmit orstore through the Online Backup Feature willbe transferred to and stored in serverslocated in countries that may have lessprotective data protection laws than thecountry in which You are located (includingwithout limitation the United States). These

servers are owned and maintained by a thirdparty processor which Symantec hasrequired by contract to safeguard Your Data.If you have any questions about how YourData is being handled, please contactSymantec Customer Service using the contactdetails in Section 12.

CPS / S 6.0 / USE

Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15About Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Installing Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . . 17Installing Norton AntiVirus on a Netbook,

Tablet, or on a PC with no opticaldrive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

If the opening panel does not appear . . . . . . . . . . . . . 18

Chapter 3 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Accessing Norton AntiVirus . . . . . . . . . . . . . . . . . . . . . . . 21Activating your product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Creating a Norton Account . . . . . . . . . . . . . . . . . . . . . . . . . 24Exploring the main window .. . . . . . . . . . . . . . . . . . . . . . . 26Responding to System Status

indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Monitoring the protection status of a

feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Chapter 4 Responding to emergencies . . . . . . . . . . . . . . . . . . . . 31Using the Norton Bootable Recovery

Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Downloading the Norton Bootable Recovery

Tool Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Service and Support Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contents

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Quick Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents14

This chapter includes the following topics:

1 About Norton AntiVirus

About Norton AntiVirusNorton AntiVirus defends your PC against viruses, bots,worms, and more without slowing you down or gettingin your way.

For faster, less frequent scans, intelligence-driventechnology identifies and targets only files at risk.Vulnerability Protection prevents threats fromexploiting security holes in your PCs software.Unlikeother antivirus solutions, Norton AntiVirus provideseasy-to-understand threat explanations andinformation about CPU and memory resource usage.It helps you prevent future infections and keeps yourPC running fast.

1Overview

OverviewAbout Norton AntiVirus

16


1 Before you begin

1 Installing Norton AntiVirus

1 Installing Norton AntiVirus on a Netbook, Tablet,or on a PC with no optical drive

1 If the opening panel does not appear

Before you beginBefore you begin, you should close all open programson your computer and ensure that you are connectedto the Internet.

Norton AntiVirus contains an antivirus program. Ifyou have other antivirus programs that are installedon your computer, an uninstall panel may appear tohelp you remove them. Symantec strongly recommendsthat you remove the other antivirus programs. Followthe instructions on the uninstall panel.

Installing Norton AntiVirusYou can install Norton AntiVirus from a CD or from afile that you download.

2Installation

To install Norton AntiVirus

1 Do one of the following:

1 If you install from a CD, insert the CD into theoptical drive.

In Windows Vista or Windows XP, click InstallNortonAntiVirus.In Windows 7 or Windows 8, click LaunchNorton Install and then click Install NortonAntiVirus.

1 If you downloaded your copy of NortonAntiVirus, double-click the file that youdownloaded.

2 In the Norton AntiVirus installation page, enter theProduct Key if prompted.

3 Click theNortonLicenseAgreement link, read theagreement, and then click Close.

4 After you have read the agreement, click Agree&Install.

Installing Norton AntiVirus on a Netbook,Tablet, or on a PC with no optical drive

You can install Norton AntiVirus on a Netbook, on aTablet, or on an ultra-mobile PC device that meets thesystem requirements of Norton AntiVirus.

To install Norton AntiVirus on a Netbook, Tablet, or ona PC with no optical drive

1 Go to the following URL:www.norton.com/digital

2 Follow the on-screen instructions.

If the opening panel does not appearSometimes a computer's optical drive does notautomatically run a CD.

InstallationInstallingNorton AntiVirus on aNetbook, Tablet, or on a PCwith no opticaldrive

18

To start the installation from the product CD

1 On your desktop, double-click MyComputer.2 In the MyComputer window, double-click the icon

for your optical drive.

3 In the list of files, double-click Start.exe and thenclick Install NortonAntiVirus.

19InstallationIf the opening panel does not appear

InstallationIf the opening panel does not appear

20


1 Accessing Norton AntiVirus

1 Activating your product

1 Creating a Norton Account

1 Exploring the main window

1 Responding to System Status indicators

1 Monitoring the protection status of a feature

1 For more information

Accessing Norton AntiVirusNorton AntiVirus protects any computer on which itis installed. You do not have to start the program to beprotected.

At any time, you can open Norton AntiVirus to adjustthe settings or perform preventive maintenance. Allof the program features can be accessed from the mainwindow.

3Getting started

To open Norton AntiVirus


1 In the Windows notification area, double-clickthe NortonAntiVirus icon.

1 In Windows Vista, Windows XP, and Windows7, clickStart>AllPrograms>NortonAntiVirus>NortonAntiVirus.

1 In Windows 8, in the Start screen, click NortonAntiVirus.

Activating your productIf you did not activate your product during installation,you receive an activation-needed alert regularly untilyou activate the product.

Product activation reduces software piracy and ensuresthat you use authentic Symantec software. Activationprovides you with a specified period of subscription toyour Norton product. You can also renew yoursubscription to continue using Norton AntiVirus.

w You must activate your product within the time periodthat the alert specifies, or your product stops working.

You can activate your product directly from theactivation-needed alert or from the main window.Activation should take only a few minutes.

During activation, the NortonAccount windowappears. You can create your Norton Account andregister your product. You can also view details, suchas your product key, your registration date, and recentupdates to the product. If you skip theNortonAccountwindow, the product is activated, but the product keyis not saved in the Norton Account. You can print theproduct key to reinstall your product in the future.

Getting startedActivating your product

22

To activate your product from the alert

1 In the alert, do one of the following:

1 If you purchased a subscription version of aretail product or the product came installed onyour computer, select ActivateNow(Recommended).

1 If you want to renew the subscription of yourproduct, select RenewNow.

You can also activate or renew the subscription ofyour product from any non-admin user account.

2 Click OK.3 Follow the on-screen instructions to activate or

renew your product.

4 In the window that appears, click Done.

To activate your product from the main window

1 In the Norton AntiVirus main window, do one of thefollowing:

1 If you purchased a subscription version of aretail product, click ActivateNow.

1 If the product came installed on your computer,click Activate OnlineNow.

1 If you want to renew the subscription of yourproduct, click Renew.

You can also activate or renew the subscription ofyour product from any non-admin user account.

2 Follow the on-screen instructions to activate orsubscribe your product.


About problems during activationIf you cannot connect to the Symantec servers toactivate your product, first check your Internetconnection. You then need to see if you have parentalcontrol software, either installed or through your ISP,that might block the connection.

23Getting startedActivating your product

A connectivity problem can occur if you use parentalcontrol software. If you suspect that parental controlsmight block the connection, you can configure theparental controls so that they do not block theactivation procedure. You need to log in to yourparental control software or to the Internet throughyour ISP as an administrator to change yourconfiguration.

If you use a proxy server to connect to the Internet,you must configure the proxy settings. To use theProxyServer option, go to the Norton AntiVirus mainwindow, and then click Settings>Network>NetworkSecurity Settings > Proxy Server > Configure.

Creating a Norton AccountYour Norton Account stores the product key and thebilling information of your product. You can alsoregister your product with the Norton Account.

In addition, Norton Account helps you to do thefollowing:

1 Access the product key and other productinformation when you need it.

1 Reinstall your Norton product.

1 Buy additional product keys for your home or office.

1 Check and download the latest version of theproduct by using Norton Update Center.

1 Save online orders and update billing information.

Your computer must be connected to the Internet tocreate a Norton Account. If you use a proxy server toconnect to the Internet, you must configure the proxysettings. To configure the proxy settings of yournetwork, go to the Norton AntiVirus main window, andthen click Settings >Network >Network SecuritySettings > Proxy Server > Configure.

You can also create a Norton Account when youactivate your product. When you create your Norton

Getting startedCreating a Norton Account

24

Account from the product, your product gets registeredin your account. If you have an existing NortonAccount, you can provide the same email address intheNortonAccountwindow in your product. This way,you can register your current product and add it to thelist of Norton products in your existing NortonAccount. If you upgrade your registered product to thelatest available version, your product remainsregistered to the same Norton Account. In this case,you can continue using the same Norton Account logincredentials.

w Symantec products that are older than the 2006product year do not appear in your Norton Account.

To create a Norton Account from the Norton AccountWeb page

1 In the Norton AntiVirus main window, clickAccount.

2 In the Norton Account Web page that appears, clickSign up now.

3 In the NortonAccount SignUp Web page, providethe details about your account information, andthen click SignUp.

To create a Norton Account and register your productafter activation

1 In the Norton AntiVirus main window, clickAccount.

2 In theCompleteYourActivationwindow, type youremail address, and then click Next.

3 In theCreateyourNortonAccountwindow, provideyour account details, and then click Next.Your product information gets saved in your NortonAccount only after you log in to your NortonAccount.


To log in to your Norton Account and access yourproduct information, visit https://account.norton.com.

25Getting startedCreating a Norton Account

Exploring the main windowWhen you open Norton AntiVirus, the main windowprovides access to all Norton AntiVirus features,options, Help, and Support.

To explore the main window

1See AccessingNorton AntiViruson page 21.

Open Norton AntiVirus.

2 On the top of the main window, click the link thatyou want to explore. Your options are:

Lets you view Computer Settings,Network Settings, and GeneralSettings.

Settings

Lets you view and monitor yoursystem activity.

Performance

Lets you submit feedback about yourexperiencewith yourNorton product.

Feedback

Lets you manage all of your Nortonproduct information from onelocation.

Account

Lets you view Norton Help Center,Get Support, Tutorials, New VersionCheck, User License Agreement,Subscription Status and AboutNorton AntiVirus information.

Support

Getting startedExploring the main window

26

3 In the center of the window, click the option thatyou want to explore. Your options are:

Lets you run a Computer Scan, aReputation Scan, or Scan FacebookWall.

Scan Now

Lets you update the latest virusdefinitions and product updates.

LiveUpdate

Lets you see all the Norton AntiVirusfeatures.

Advanced

4 On the right of the main window, click the optionyou want to explore:

Lets you manage your Nortonproducts on all of your devicesfrom one location.

Manage

w This feature may not beavailable in some versions ofNorton AntiVirus.

Lets you check the safety of a Website or perform a Safe Web search.

Safe Web Lite


Lets you set up a Norton OnlineBackup account or access youronline backup status.

Backup


27Getting startedExploring the main window

Responding to System Status indicatorsNorton AntiVirus displays the overall protection statusof your computer under theSecure section of the mainwindow. When the system status needs attention or isat risk, you can take appropriate action to improve theSystemStatus. Your computer protection is based onthe programs that are installed on your computer. Toimprove your protection status, ensure that yourinstalled programs are up to date.

The SystemStatus indicator displays the followingstatuses:

Indicates that your computer andactivities are protected fromthreats, risks, and damage.

Secure

Indicates that your computer andactivities require attention.

Take appropriate action to improveyour protection status.

Attention

Indicates that your computer andactivities are at risk.

Take immediate action to improveyour protection status.

At Risk

You can respond to the SystemStatus indicatorsdirectly from the main window.

To respond to System Status indicators from the mainwindow

1 In the bottom section of the Norton AntiVirus mainwindow, click FixNow.


Getting startedResponding to System Status indicators

28

Monitoring the protection status of afeature

The Norton AntiVirus main window acts as a securitymanagement interface. You can access the mainfeatures and monitor the performance of yourcomputer from the main window.

At times, you may want to turn off any option for aparticular purpose. But by doing so, the status of yoursystem changes toAttention orAtRisk. In such cases,you can ignore the protection status of a particularfeature to maintain a healthy overall system status.For example, you want to turn offBrowserProtectionfor a limited period, and you still want the systemstatus to be Secure. In this case, you can ignore theprotection status ofBrowserProtection and then, turnoff the option. When you ignore the protection statusof a feature, it does not affect the overall SystemStatus.

You can also monitor the protection status of thefeature that has been ignored at any time.

You can ignore or monitor the protection status of onlyselected features that are available in the Advancedwindow.

The features are:

1 Antivirus

1 Antispyware

1 SONAR Protection

1 Intrusion Prevention

1 Email Protection

1 Browser Protection

To monitor the protection status of a feature

1 In the Norton AntiVirus main window, clickAdvanced.

2 In the window that appears, move your mousepointer over the feature name.

29Getting startedMonitoring the protection status of a feature

3 In the pop-up that appears, do one of the following:

1 To ignore the protection status of the featurethat affects your computers overall healthevaluation, click Ignore.

1 To monitor the protection status of the featurethat has been ignored, click Monitor.

For more informationThe product documentation helps you use NortonAntiVirus. You can find the information that you needon your computer and on the Symantec Web site.

Accessing HelpHelp is available throughout your Norton product. Helpprovides links to information that assists you with thespecific tasks that you want to complete. The onlineHelp provides a guide to all of the product features.

To access Help

1 At the top of the main window, click Support.2 In the drop-down menu, click Help.

To print a Help topic

1 In the Help window, click the Printer icon.2 Click OK.

Accessing the Symantec Web siteYou can access the Symantec Web site from yourproduct or from a browser.

To access the Symantec Web site in your browser

1 Open your Web browser.

2 Go to the following URL:www.symantec.com

Getting startedFor more information

30


1 Using the Norton Bootable Recovery Tool

1 Downloading the Norton Bootable Recovery ToolWizard

Using the Norton Bootable Recovery ToolIf the installation of your Norton product fails, you canuse the Norton Bootable Recovery Tool to scan andremove any security threats that prevent successfulinstallation. If your computer is infected and you arenot able to start your Windows operating system, youcan use Norton Bootable Recovery Tool to removethreats and recover your computer.

Norton Bootable Recovery Tool is available on theproduct CD that you purchased. You can use theproduct CD as a recovery media.

If you have purchased this product as a download, goto the following URL to download the Norton BootableRecovery Tool Wizard:

http://www.norton.com/recoverytool_n360

Norton Bootable Recovery Tool automaticallydownloads the latest virus definitions from Symantecservers and uses these virus definitions to secure yourcomputer from all types of viruses and latest securitythreats. If Dynamic Host Configuration Protocol (DHCP)

4Responding toemergencies

is enabled, virus definitions are automatically updatedwhen your computer is connected to the Internet.Therefore, you must use an Ethernet connection toupdate the virus definitions in Norton BootableRecovery Tool. You cannot update the Norton BootableRecovery Tool virus definitions by using a wirelessnetwork connection.

If the virus definitions are out of date, Norton BootableRecovery Tool may not detect and remove all the latestsecurity threats from your computer.

w To use Norton Bootable Recovery Tool, you must usethe product key of the Norton product that youpurchased. If you use a trial version of NortonAntiVirus, you need to create a Norton Account toreceive a product key to use Norton Bootable RecoveryTool.

To use the Norton Bootable Recovery Tool

1 Insert the Norton Bootable Recovery Tool recoverymedia.

2 Turn on or Restart your computer and enter to theBIOS mode.You can enter the BIOS mode by pressing the keythat is displayed immediately after your system isturned on.

3 Select the recovery media on which you have createdthe Norton Bootable Recovery Tool and then pressEnter.If you are using UEFI-enabled machine, select therecovery media under the Legacy Boot optioninstead of the UEFI Boot option.The recovery media can be the Norton BootableRecovery Tool CD, DVD, or USB key.

4 Read the Norton License Agreement, type yourProduct Key, and then click I Agree.If you use a non-QWERTY keyboard, use theVirtualKeyboard option to enter your Product Key.

5 In the Norton Bootable Recovery Tool window, clickNortonAdvancedRecovery Scan.

Responding to emergenciesUsing the Norton Bootable Recovery Tool

32

6 In the Scan section, click Start Scan.When the scan is complete, the scan results windowlists the following:

1 The total number of files scanned

1 The total number of threats detected

1 The total number of resolved threats

1 The total number of unresolved threats

1 The details of each detected threat

7 In the scan results window, do one of the following:

1 To fix all of the threats that are found on yourcomputer, select Set all action to Fix.

1 To perform appropriate actions for each of thethreats, select Fix or Ignore.

8 Click Continue.9 If a confirmation dialog box appears, click OK.10 In the Scan Summary window, review the scan

summary and do one of the following:

1 Click Done.

1 To run another scan, click ScanAgain.

Downloading theNortonBootableRecoveryTool Wizard

If your attempt to install a Norton product fails, youcan download the Norton Bootable Recovery ToolWizard. This easy-to-use wizard helps you createNorton Bootable Recovery Tool on a CD, DVD, or USBkey. You can use Norton Bootable Recovery Tool toscan your computer and remove any security threatsthat prevent successful installation.

It is recommended that you download and installNorton Bootable Recovery Tool Wizard on a computerthat does not have any security threats and createNorton Bootable Recovery Tool. If you create NortonBootable Recovery Tool on an infected computer, there

33Responding to emergenciesDownloading the Norton Bootable Recovery Tool Wizard

is a chance that the recovery CD, DVD, or USB keymight get infected.

w To use Norton Bootable Recovery Tool, you must usethe product key of the Norton product that youpurchased. If you use a trial version of NortonAntiVirus, you need to create a Norton Account toreceive a product key to use Norton Bootable RecoveryTool.

You can download Norton Bootable Recovery ToolWizard in one of the following ways:

1 From the Start menu.

1 From the Norton Support Web site.

To download theNortonBootable Recovery ToolWizardfrom the Start menu

1 On the Windows taskbar, do one of the following:

1 In Windows XP, clickStart>Programs>NortonAntiVirus >NortonRecovery Tools.

1 In Windows Vista or Windows 7, click Start >All Programs >NortonAntiVirus >NortonRecovery Tools.

1 In Windows 8, on the Start screen, clickNortonRecovery Tools


To download theNortonBootable Recovery ToolWizardfrom the Internet

1 Open your Web browser, and go to the followingURL:http://www.norton.com/recoverytool


To download theNortonBootable Recovery ToolWizardfrom Norton AntiVirus

1 In the Norton AntiVirus main window, click ScanNow.

Responding to emergenciesDownloading the Norton Bootable Recovery Tool Wizard

34

2 In theComputerScanpane, do one of the following:1 Click Quick Scan.

1 Click Full SystemScan.

3 At the bottom of the scan window, next to If youthink there are still risks, click click here.

4 In the NortonRescue Tools Web page, clickDownloadNorton Bootable Recovery Tool.


35Responding to emergenciesDownloading the Norton Bootable Recovery Tool Wizard

Responding to emergenciesDownloading the Norton Bootable Recovery Tool Wizard

36

About SupportIf you have purchased Norton AntiVirus, you can accessSupport from the product.

w Support offerings may vary based on the language orproduct.

Accessing Norton AutofixThis feature is available for Norton 360, NortonInternet Security, and Norton AntiVirus.

Norton Autofix offers the tools that automaticallydiagnose and resolve common issues. You can alsosearch for solutions or gain easy access to support byphone, as well as support by chat and email.

w Availability of support varies by region. Regulartelephone and Internet connection fees apply in certaincountries. To learn more about full support details, goto:

www.norton.com/support

To access Norton Autofix

1 In the main product window, click Support.2 In the drop-down list, click Get Support.

Service andSupportSolutions

About Self HelpThe Symantec Web site contains answers to the mostcommon customer questions. From our Web site youcan:

1 Find help with your subscription, download, productactivation, or other nontechnical issues.

1 Search our Support Resources for help withtechnical issues, such as installing, configuring, ortroubleshooting errors with your Norton products.

1 Find information about the latest virus threats andremoval tools.

You can access the Symantec support Web site at:


If you are a Norton One Premium Member, go to thefollowing Norton One support Web site for informationon this topic:

https://one.norton.com/support

Contact SupportIn addition to using our Self Help options, you cancontact a support representative by chat, email, orphone.

w Availability of support varies by region. Regulartelephone and Internet connection fees apply in certaincountries. For full support details, please visit:


Service and Support SolutionsAbout Self Help

38

Following is an overview of our support offerings:

Chat in real time with a supportrepresentative.

Formore complex technical issues,chat offers the option to allow asupport representative to connectremotely to your computer andresolve your problem.Chat supportis free, with the exception of ourVirus and Spyware Solutionservice.

Chat

Submit your question on our Website and receive a response byemail.

Email support has a slowerresponse time when compared tochat or phone. Email support isfree.

Email

Speak to a support representativein real time.

Phone

To contact a support representative, please visit theSymantec support Web site at the following URL:


The online support option is displayed first, followedby the contact options where you can select the typeof support you prefer.

Support policySymantec recommends that you have the latest versionof the product, as it contains new and enhancedfeatures for better protection against security threats.Current help and support for your Norton product canbe found at the following URL:

39Service and Support SolutionsSupport policy


Symantec reserves the right to change its supportpolicies at any time without notice. You can view thelatest version of the support policy at the followingURL:

www.symantec.com/supportpolicy

About keeping your subscription currentSubscription period lengths vary by Symantec product.To maintain uninterrupted protection, you must keepyour subscription up to date. If you do not renew yoursubscription, you cannot obtain updates of any kindand the software no longer functions.

When you run LiveUpdate near the end of yoursubscription period, you are prompted to subscribe fora nominal charge. Follow the on-screen instructionsto renew your subscription.

When you renew your subscription, the definitionupdates and new product features are availablethroughout the subscription period. Please note thatfeatures may be added, modified, or removed duringthis period.

Worldwide service and supportWorldwide service and support solutions vary bycountry. To contact one of our Support offices, pleasego to the following Web site and select your language.


If you are a Norton One Premium Member, go to thefollowing Norton One support Web site for informationon this topic:

https://one.norton.com/support

Service and Support SolutionsAbout keeping your subscription current

40

AAbout

Norton AntiVirus 15activation

alerts 22problems 23procedure 22troubleshooting 23

CCD

installing product from 18computer

protection status 29

HHelp

accessing 30printing 30

Iinstallation

from CD 17from downloaded file 17instructions 17problems 18, 31, 33

Mmain window

Advanced 27Computer 27features 26Help & Support 26Internet 27Leave Feedback 26Norton Account 26options 26Support 26

NNorton Account

creating 24Norton AntiVirus

activating 22icon 22main window 26registering 24starting 21

Norton Bootable Recovery Toolusing 31

Norton Bootable Recovery ToolWizard

downloading 33

Index

SScans

Norton Bootable RecoveryTool 31

security status indicatorviewing 29

Self Help 38subscription

maintaining 40Support

contact 38Norton Autofix 37Phone 38Self Help 37worldwide service 40

Support policy 39Symantec Web site 30

accessing from your browser 30System Status indicators

responding 28

TTechnical Support

for Norton AntiVirus 30from Symantec 30

Index42

Quick InstallationNorton AntiVirus includes protection updates and new product features asavailable throughout this renewable service period. With this service you receivethe right to use this product on one computer or on the specified number ofcomputers during the service period, which begins upon initial installation. Thisrenewable service includes protection updates and new product features asavailable throughout the service period, subject to acceptance of the SymantecLicense Agreement included with this product and available for review at:

www.symantec.com

Product features may be added, modified, or removed during the service period.

Before you begin, you should close all open programs on your computer andensure that you are connected to the Internet.

Installing Norton AntiVirusYou can install Norton AntiVirus from a CD or from a file that you download.

To install Norton AntiVirus


If you install from a CD, insert the CD into the optical drive.

In Windows Vista or Windows XP, click Install Norton AntiVirus.

In Windows 7 or Windows 8, click Launch Norton Install and then clickInstall Norton AntiVirus.

If you downloaded your copy of Norton AntiVirus, double-click the file thatyou downloaded.

2 In the Norton AntiVirus installation page, enter the Product Key if prompted.

3 Click theNorton License Agreement link, read the agreement, and then clickClose.

4 After you have read the agreement, click Agree & Install.

Norton from Symantec products protect consumers from traditional threats with antivirus, antispam, and Spyware Protection.They also protect against bots, drive-by downloads, and identity theft, and are light on system resources. In addition, Symantecprovides services such as online backup and PC Tuneup, and is a trusted source for family online safety. For more information,please click one of the following links:

Antivirus | Antispam | Spyware Protection | Online Backup

Copyright2012 Symantec Corporation. All rights reserved. Symantec, Norton, and theNorton Logo are trademarks or registeredtrademarks of Symantec Corporation and its affiliates in the U.S. and other countries. Other names may be trademarks of theirrespective owners.

PN: 21184702

Norton AntiVirus User GuideContents1. OverviewAbout Norton AntiVirus

2. InstallationBefore you beginInstalling Norton AntiVirusInstalling Norton AntiVirus on a Netbook, Tablet, or on a PC with no optical driveIf the opening panel does not appear

3. Getting startedAccessing Norton AntiVirusActivating your productCreating a Norton AccountExploring the main windowResponding to System Status indicatorsMonitoring the protection status of a featureFor more information

4. Responding to emergenciesUsing the Norton Bootable Recovery ToolDownloading the Norton Bootable Recovery Tool Wizard

Service and Support SolutionsIndexQuick Installation

norton antivirus 2013

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