norton 360 user guide

8/3/2019 Norton 360 User Guide

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User Guide

See back cover for Quick Installation.

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Norton 360 User Guide

The software described in this book is furnished under a licenseagreement and may be used only in accordance with the terms ofthe agreement.

Documentation version 3.0

Copyright 2009 Symantec Corporation. All rights reserved.

Symantec, theSymantec Logo, Norton, Ghost, GoBack, LiveUpdate,Norton AntiSpam, Norton AntiVirus, Norton Internet Security,Norton 360, andNorton SystemWorks are trademarks or registeredtrademarksof Symantec Corporation or itsaffiliates in theU.S. and

other countries. Windows is a trademark of Microsoft Corporation.Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.Other names may be trademarks of their respective owners.

Theproduct describedin this document is distributed under licensesrestricting its use,copying,distribution, and decompilation/reverseengineering. No part of this document may be reproduced in anyform by anymeans without prior written authorizationof SymantecCorporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESSOR IMPLIED CONDITIONS, REPRESENTATIONS AND

WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ORNON-INFRINGEMENT,AREDISCLAIMED, EXCEPTTOTHEEXTENTTHAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.SYMANTEC CORPORATION SHALL NOT BE LIABLE FORINCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTIONWITH THE FURNISHING, PERFORMANCE, OR USE OF THISDOCUMENTATION. THE INFORMATION CONTAINED IN THISDOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation20330 Stevens Creek Blvd.

Cupertino, CA 95014http://www.symantec.com

Printed in the United States of America.

10 9 8 7 6 5 4 3 2 1


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Norton License Agreement

Norton 360

IMPORTANT: PLEASE READ THE TERMSAND CONDITIONS OF THIS LICENSEAGREEMENT (LICENSE AGREEMENT)CAREFULLY BEFORE USING THESOFTWARE (AS DEFINED BELOW).SYMANTEC CORPORATION, IF YOU ARELOCATED IN THE AMERICAS; ORSYMANTEC ASIA PACIFIC PTE LTD, IF YOU

ARE LOCATED IN THE ASIA PACIFIC RIMORJAPAN;ORSYMANTEC LIMITED, IF YOUARE LOCATED IN EUROPE, THE MIDDLEEAST OR AFRICA (SYMANTEC) ISWILLING TO LICENSE THE SOFTWARE TOYOU AS THE INDIVIDUAL, THE COMPANY,OR THE LEGAL ENTITY THAT WILL BEUTILIZING THE SOFTWARE (REFERENCEDBELOW AS YOU OR YOUR) ONLY ONTHE CONDITION THAT YOU ACCEPT ALLOF THE TERMS OF THIS LICENSEAGREEMENT. THIS IS A LEGAL AND

ENFORCEABLE CONTRACT BETWEEN YOUAND SYMANTEC. BY OPENING THISPACKAGE, BREAKINGTHESEAL, CLICKINGTHE I AGREE OR YES BUTTON OROTHERWISE INDICATING ASSENTELECTRONICALLY, OR LOADING THESOFTWARE, YOU AGREE TO THE TERMSAND CONDITIONS OF THIS LICENSEAGREEMENT. IF YOU DO NOT AGREE TOTHESE TERMS AND CONDITIONS, CLICKTHE CANCEL OR NO BUTTON OR

OTHERWISE INDICATE REFUSAL, MAKENOFURTHERUSEOFTHESOFTWARE,ANDCONTACT YOUR VENDOR OR SYMANTECCUSTOMERSERVICE, USING THECONTACTDETAILS IN SECTION 12 OF THIS LICENSEAGREEMENT,FORINFORMATIONONHOWTOOBTAINAREFUNDOFTHEMONEYYOUPAID FOR THESOFTWARE(LESSSHIPPING,HANDLING, AND ANY APPLICABLE TAXESEXCEPT IN CERTAIN STATES ANDCOUNTRIESWHERE SHIPPING,HANDLING,AND TAXES ARE REFUNDABLE) AT ANY

TIMEDURINGTHE SIXTY (60) DAY PERIODFOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including all its accompanyingfeatures and services), and softwaredocumentation, (including any productpackaging) (the Documentation), that

accompanies this License Agreement(collectively the Software) is the propertyof Symantec or its licensors, andis protectedby copyright law. Although Symanteccontinues to own the Software, after Youracceptance of this License Agreement Youwill have certain rights to use the Softwareduring the Service Period. The ServicePeriod shall begin onthe date of Your initial

installation of a copy of the Software,regardless of the number of copies of theSoftware that you are permitted to use inaccordance with Section 1.A of this LicenseAgreement, and shall last for the period oftime set forth in the Documentation or theapplicable transaction documentation fromthe authorized distributor or reseller fromwhich You obtained the Software. TheSoftware may automatically deactivate andbecome non-operational at the end of theService Period, and You will not be entitledto receive any feature or content updates tothe Software unless the Service Period isrenewed. Subscriptions for renewals of theService Periodwill be availablein accordancewith Symantecs support policy posted at

http://www.symantec.com/techsupp/support_policy.html.

This License Agreement governs anyreleases,revisions,updates or enhancementsto the Software that Symantec may make

available to You. Except as may be modifiedby the Documentation, and subject toSymantecs right to terminate for Yourbreach pursuant to Section 11, Your rightsand obligations under this LicenseAgreement with respect to the use of thisSoftware are as follows.

During the Service Period, Youmay:

A. use one copy of the Software on a singlecomputer. If a greater number of copiesand/or number of computers is specifiedwithin the Documentation or the applicabletransaction documentation from theauthorized distributor or reseller from whichYou obtained the Software, You may use theSoftware in accordance with suchspecifications;


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B.make one copy of the Software for back-upor archival purposes, or copy the Softwareonto the hard disk of Your computer and

retain the original for back-up or archivalpurposes;

C. use the Software on a network, providedthatYou have a licensedcopyof the Softwarefor each computer that can access theSoftware over that network; and

D. permanently transfer all of Your rights inthe Software granted under this LicenseAgreement to another person or entity,provided that You retain no copies of theSoftware and the transferee agrees to the

terms of this License Agreement. Partialtransfer of Your rights under this LicenseAgreement shall not be permitted. Forexample, if the applicable documentationgrants You the right to use multiple copiesof the Software, only a transfer of the rightsto use all such copies of the Software wouldbe valid.

You may not, nor may you permit

any other person to:A. sublicense, rentor lease any portion of theSoftware;

B. reverse engineer, decompile,disassemble,modify, translate, make any attempt todiscover the source code of the Software orcreate derivative works from the Software;

C. use the Software as part of a facilitymanagement, timesharing, service provideror service bureau arrangement; or

D.use the Software in any mannerthat is notpermitted pursuant to this LicenseAgreement.

2. Software Feature and ContentUpdates:

A. You shall have the right to receive newfeatures to the Software as Symantec, in itssolediscretion, makes suchfeaturesavailable

with the Software during Your ServicePeriod. Symantec continually strives toimprove theusabilityandperformance of itsproducts and services. In order to optimizetheSoftware Symantec may, at itsdiscretionand without notice, add, modify or removefeatures from the Software at any time.

B. Certain software uses content that isupdated from time to time, including but not

limited to the following software: antivirusand crimeware software use updated virusdefinitions; antispyware software uses

updated spyware definitions; antispamsoftware uses updated antispam rules;content filtering and antiphishing softwareuseupdated URLlists;some firewall softwareuse updated firewall rules; vulnerabilityassessment products use updatedvulnerability data and web siteauthentication software uses updated listsof authenticated web pages; these updatesare collectively referred to as ContentUpdates (or alternatively referred to asProtection Updates or Security Updates

at times). You shall have the right to receiveContent Updates for the Software duringYour Service Period.

3. Product Installation; RequiredActivation:

A. During the installation process, theSoftware may uninstall or disable othersecurity products, or features thereof, if suchproducts or features are incompatible with

the Software or for purposes of improvingthe overall functionality of the Software.

B. There may be technological measures inthis Software that are designed to preventunlicensed or illegal use of theSoftware.Youagree that Symantec mayusethese measuresto protect Symantec against softwarepiracy.This Software may contain enforcementtechnology that limits the ability to installand uninstall the Software on a computer tonot more than a finite number of times for a

finite number of computers. This LicenseAgreement and the Software containingenforcement technology may requireactivation as further set forth in theDocumentation. If so, the Software will onlyoperate for a finite period of time prior toSoftware activation by You. Duringactivation, You may be required to provideYour unique product key accompanying theSoftware and computer configuration in theform of an alphanumeric code over the

Internet to verify the authenticity of theSoftware. If You do not complete theactivation withinthefinite periodof time setforth in the Documentation, or as promptedby the Software, the Software will cease tofunction until activation is complete; atwhich time the Software functionality willbe restored. In the event that You are notable to activate the Software over theInternet, or through any other method


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specified during the activation process, Youmay contact Symantec Customer Supportusing theinformationprovided by Symantec

during activation, or as set forth below.

4. Online Backup Feature:

The Software includes an online backupfeature, which provides the capability tostore and retrieve Your files on Symantecssystem via the Internet during the ServicePeriod (Online Backup Feature), subject tothe amount of online backup space providedwith Your Software and/or which Youadditionally purchase. If You choose to usethe Online Backup Feature, You mustcomplete the activation process within theSoftware for such feature.

A. Norton Account. A current SymantecNorton Account (Norton Account) isrequired to accessanduse theOnline BackupFeature. If you do not have a NortonAccount,You must complete the applicableregistration process to create a NortonAccount in order to use the Online BackupFeature. You are entirely responsible formaintaining the confidentiality of YourNorton Account password.

B. Communication Connections; OnlineBackup Feature Availability. You are solelyresponsible for acquiring and maintainingthe Internet or telecommunications servicesanddevicesrequired to access and/or usetheOnline Backup Feature. The Online BackupFeature is provided asis and as availableand Symantec shall not be liable for anydowntime of the Online Backup Feature dueto reasonable scheduled maintenance,maintenance for critical issues or forcesbeyond the reasonable control of Symantec.

C. User Conduct and Responsibility;Compliance with Applicable Laws. Useof theOnline Backup Feature (including thetransmissionof any data You choose to storethrough the Online Backup Feature (Data))is subject to all applicable local, state,national and international laws andregulations, including but not limited to theUnited States export laws. You agree tocomply with such applicable laws andregulations and not to (a) use the OnlineBackup Feature for illegal purposes, (b)transmit or store material that may infringethe intellectual property rights or otherrights of third parties or that is illegal,tortious, defamatory, libelous, or invasive ofanother's privacy; (c) transmit or store data

belonging to another party without firstobtaining all consents required by law fromthe data owner for transmission of the data

to Symantec for storage within the UnitedStates; (d) transmit any material thatcontains software viruses or other harmfulcomputer code, files or programs such astrojan horses, worms or time bombs; (e)interfere with or disrupt servers or networksconnected to the Online Backup Feature; or(f) attempt to gain unauthorized access tothe Online Backup Feature, the accounts ofother Online Backup Feature users, orcomputer systems or networks connected tothe Online Backup Feature.

The foregoing obligations regarding use ofthe Online Backup Feature apply to all useof the Online Backup Feature in connectionwith Your Norton Account. You are solelyresponsible for the use of the Online BackupFeature, and the Data transmitted or storedthrough the Online Backup Feature, inconnection with Your Norton Account.

D. Indemnification. You shall indemnify andhold Symantec, its parents, subsidiaries,

affiliates, officers, directors, employees andagents harmless from and against any thirdparty claims, demands, costs, damages,losses, liabilities and expenses, includingreasonable attorneys' fees, made by anythirdparty arising out of or in connection with useof the Online Backup Feature through YourNortonAccount, including butnot limited toliability arising out of or in connection withthe Data transmitted or stored through theOnline Backup Feature in connection withYour Norton Account.

E. Termination; Suspension. Your right touse the Online Backup Feature shallterminate upon expiration of the ServicePeriod.In addition, Symantec may, at itssolediscretion, immediatelysuspendor terminateuse of the Online Backup Feature during theService Periodforfailure or suspectedfailureto comply with these terms and conditionsor any other misuse or suspected misuse ofthe Online Backup Feature. Following theexpiration or termination of the Service

Period:

Data stored to the online backup spaceprovided with Your Software will be at riskof being purged;

Symantec shall not be obligated to maintainsuch Data, forward such Data to You or athird party, or migrate such Data to anotherbackup service or account; and


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You will not be able to store Data to anyadditional backup space that you may havepurchased separately unless and until the

Service Period is renewed.F. Miscellaneous. Symantec hasno obligationto monitor use of the Online Backup Featureand/or Data transmitted or stored throughthe Online Backup Feature. However,Symantec reserves the right at all times tomonitor, review, retain and/or disclose anyData or other information as necessary tosatisfy any applicable law, regulation, legalprocess or governmental request, or toinvestigate any use or suspected misuse of

the Online Backup Feature.

5. Technical Support:

In connection with Your use of the SoftwareYou may choose to access certain technicalsupport features that may be offered fromwithin the Software, which may include livechat with a technical support agent and/orassistance from a technical support agentvia remote computer access (any suchtechnical support offered from within theSoftware shall be referred to in this LicenseAgreement as theTechnical Support). Anysuch Technical Support shall be provided inSymantecs sole discretion without anyguarantee or warranty of any kind. It is solelyYour responsibility to complete a backup ofallYour existing data, softwareandprogramsbefore receiving any Technical Support. Inthe course of providing the TechnicalSupport, Symantec may determine that thetechnical issue is beyond the scope of the

Technical Support. Symantec reserves theright to refuse, suspend or terminate any ofthe Technical Support in its sole discretion.

6. Privacy; Data Protection:

From time to time, the Software may collectcertain information from the computer onwhich it is installed, which may include:

Information regarding installation of theSoftware. This information indicates to

Symantec whether installation of theSoftware was successfully completed and iscollected by Symantec for the purpose ofevaluating and improving Symantecsproduct installation success rate. Thisinformation will not be correlated with anypersonally identifiable information.

Information on potential security risks aswell as URLs of websites visited that the

Software deems potentially fraudulent. TheURLs could contain personally identifiableinformation that a potentially fraudulent

website is attempting to obtain without Yourpermission. This information is collected bySymantec for the purpose of evaluating andimproving theability of Symantecs productsto detect malicious behavior, potentiallyfraudulent websites and other Internetsecurity risks. This information will not becorrelated with any personally identifiableinformation.

URLs of websites visited as well as searchkeywords and search results only if the

Norton Safe Web feature is enabled. Thisinformation is collectedby Symantec forthepurpose of evaluating and advising Youregarding potential threats and risks thatmay be associated with a particular Web sitebefore You view it. This information will notbe correlatedwith anypersonally identifiableinformation.

Portable executable files that areidentifiedas potential malware, including informationon the actions taken by such files at the time

of installation. These files are submitted toSymantec using the Softwares automaticsubmission function.Thecollected files couldcontain personally identifiable informationthat has been obtained by the malwarewithout Your permission. Files of this typeare being collected by Symantec only for thepurpose of improving the ability ofSymantecs products to detect maliciousbehavior. Symantec will not correlate thesefiles with any personally identifiableinformation. Such automatic submission

functionmaybe deactivatedafter installationby following the instructions in theDocumentation for applicable products.

The name given during initial setup to thecomputer on which the Software is beinginstalled. If collected, the name will be usedby Symantec as an account name for suchcomputer under which You may elect toreceive additional services and/or underwhich You may use certain features of theSoftware.Youmay changetheaccount name

at any time after installation of the Software(recommended).

Other general, statistical information usedfor productadministration and analysis, andfor improving product functionality. Thisinformation will not be correlated with anypersonally identifiable information.


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The collected information as set out aboveis necessary for the purpose of optimizingthe functionality of Symantecs products and

may be transferred to the Symantec groupin the United States or other countries thatmayhave less protective data protection lawsthan the region in which You are situated(including the European Union), butSymantec has taken steps so that thecollectedinformation, if transferred,receivesan adequate level of protection.

Symantec reserves the right to cooperatewith any legal process and any lawenforcement or other government inquiry

related to your use of this Software. Thismeans that Symantec may providedocuments and information relevant to acourt subpoena or to a law enforcement orother government investigation. In order topromoteawareness,detection andpreventionof Internet security risks, Symantec mayshare certain information with researchorganizations and other security softwarevendors. Symantec may also use statisticsderived from the information to track andpublish reports on security risk trends. By

using the Software, You acknowledge andagree that Symantec may collect, transmit,store,disclose andanalyze such informationfor these purposes.

In addition, any Data that you transmit orstore through theOnline Backup Feature willbe transferred to and stored in serverslocated in countries that may have lessprotective data protection laws than thecountry in which You are located (includingwithout limitation the United States). These

servers are owned and maintained by a thirdparty processor which Symantec hasrequired by contract to safeguard Your Data.If you have any questions about how yourData is being handled, please contactSymantecCustomer Serviceusing thecontactdetails in Section 12.

7. Sixty (60) Day Money BackGuarantee:

If You are the original licensee of this copyof the Software and are not completelysatisfied with it for any reason, please makeno further use of the Software and contactSymantec Customer Service, using thecontact details set out in Section 12 of thisLicense Agreement, for a refund of themoney You paid for the Software (lessshipping, handling,andanyapplicable taxes

except in certain states and countries whereshipping, handlingand taxes are refundable)at any time during the sixty (60) day period

following the date of purchase.

8. Limited Warranty:

Symantec warrants that any mediamanufactured by Symantec on which theSoftware is distributed will be free fromdefects for a period of sixty (60) days fromthe date of delivery of the Software to You.Your sole remedy in the event of a breach ofthis warranty will be that Symantec will, atits option, replace any defective mediareturned to Symantec within the warrantyperiod or refund the money You paid for theSoftware. Symantec does not warrant thattheSoftware will meet Your requirementsorthat operation of the Software will beuninterrupted or that the Software will beerror-free. For the avoidance of doubt,references to Software in the foregoingsentence shall include, but not be limited to,the Online Backup Feature and TechnicalSupport.

TO THE MAXIMUM EXTENT PERMITTEDBY APPLICABLE LAW, THE ABOVEWARRANTY IS EXCLUSIVE AND IN LIEU OFALL OTHER WARRANTIES, WHETHEREXPRESS OR IMPLIED, INCLUDING THEIMPLIED WARRANTIES OFMERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE, ANDNON-INFRINGEMENT OF INTELLECTUALPROPERTY RIGHTS. THIS WARRANTYGIVES YOU SPECIFIC LEGAL RIGHTS. YOU

MAY HAVE OTHER RIGHTS, WHICH VARYFROMSTATETOSTATEANDCOUNTRYTOCOUNTRY.

9. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOTALLOW THE LIMITATION OR EXCLUSIONOF LIABILITY FOR INCIDENTAL ORCONSEQUENTIAL DAMAGES, SO THEBELOW LIMITATION OR EXCLUSION MAY

NOT APPLY TO YOU.TO THE MAXIMUM EXTENT PERMITTEDBY APPLICABLE LAW AND REGARDLESSOF WHETHER ANY REMEDY SET FORTHHEREINFAILSOFITSESSENTIAL PURPOSE,IN NO EVENT WILL SYMANTEC OR ITSLICENSORS BE LIABLE TO YOU FOR ANYSPECIAL, CONSEQUENTIAL, INDIRECT, ORSIMILAR DAMAGES, INCLUDINGANYLOST


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PROFITS OR LOST DATA ARISING OUT OFTHE USE OR INABILITY TO USE THESOFTWARE (INCLUDINGBUTNOTLIMITED

TOUSE OFTHE ONLINEBACKUPFEATUREAND TECHNICAL SUPPORT) EVEN IFSYMANTEC HAS BEEN ADVISED OF THEPOSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTECS OR ITSLICENSORS LIABILITY EXCEED THEPURCHASE PRICE WHICH YOU PAID FORTHE APPLICABLE SERVICE PERIOD. Thedisclaimers and limitations set forth abovewill apply regardless of whether You acceptthe Software.

10. U.S. Government RestrictedRights:

The Software is deemed to be commercialcomputer software as defined in FAR 12.212and subject to restricted rights as defined inFAR Section 52.227-19 "CommercialComputer Software - Restricted Rights" andDFARS 227.7202, Rights in CommercialComputerSoftwareor Commercial Computer

Software Documentation, as applicable, andany successor regulations. Any use,

modification, reproduction release,performance, display or disclosure of theSoftware by the U.S. Government shall besolely in accordance with the terms of thisLicense Agreement.

11. Export Regulation:

You acknowledge that the Software and

related technical data and services(collectively "Controlled Technology") maybe subject to the import and export laws oftheUnitedStates, specificallytheU.S. ExportAdministration Regulations (EAR), and thelaws of any country where ControlledTechnology is imported or re-exported. Youagree to comply with all relevant laws andwill not export any Controlled Technologyin contravention to U.S. law nor to anyprohibited country, entity, or person forwhich an export license or other

governmental approval is required. AllSymantec product is prohibited for exportor re-export to Cuba, North Korea, Iran, Syriaand Sudan and to any country subject torelevant trade sanctions. USE ORFACILITATION OF SYMANTEC PRODUCTIN CONNECTION WITH ANY ACTIVITYINCLUDING, BUT NOT LIMITED TO, THEDESIGN, DEVELOPMENT, FABRICATION,

TRAINING, OR TESTING OF CHEMICAL,BIOLOGICAL, OR NUCLEAR MATERIALS,ORMISSILES,DRONES, ORSPACELAUNCH

VEHICLES CAPABLE OF DELIVERINGWEAPONS OF MASS DESTRUCTION ISPROHIBITED, IN ACCORDANCE WITH U.S.LAW.

12. General:

This License Agreement will be governed bythe laws of the State of California, UnitedStates of America. This License Agreementis the entire agreement between You andSymantec relating to the Software and: (i)supersedes allprior or contemporaneousoralor written communications, proposals, andrepresentations with respect to its subjectmatter; and (ii) prevails over any conflictingor additional terms of any quote, order,acknowledgment,or similar communicationsbetween the parties. Notwithstanding theforegoing, nothing in this License Agreementwill diminish any rights You may have underexisting consumer protection legislation orother applicable laws in Your jurisdiction

that may not be waived by contract. ThisLicense Agreement shall terminate uponYour breach of any term contained in thisLicense Agreement and You shall cease useof and destroy all copies of the Software andDocumentation. The disclaimers ofwarranties and damages and limitations onliability shall survive termination. ThisLicense Agreement may only be modified bythe Documentation or by a writtendocumentthat has been signed by both You andSymantec. Should You have any questions

concerningthis License Agreement, or if Youdesire to contact Symantec for any reason,please write to Symantec Customer Service,555 International Way, Springfield, OR97477, U.S.A. or visit the Support page at:

www.symantec.com.

CPS / N360 3.0 / USE


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Chapter 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About Norton 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11What is new in Norton 360 . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Installing Norton 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the Norton Add-on Pack . . . . . . . . . . . . . . . 16

Chapter 3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Starting Norton 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Activating Norton 360 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Exploring the main window .. . . . . . . . . . . . . . . . . . . . . . . 20About Norton 360 status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25About managing messages and

alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Chapter 4 Responding to emergencies . . . . . . . . . . . . . . . . . . . . 31

Using the Norton Recovery Tool if youcannot install the product . . . . . . . . . . . . . . . . . . . . 31

Service and Support Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Index . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . 39

Quick Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Contents


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Contents10


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This chapter includes the following topics:

1 About Norton 360

1 What is new in Norton 360

About Norton 360

Norton 360 offers proven performance and delivers

todays fast and light all-in-one solution to protect your

PC and all your online activities. It protects against

viruses, worms, hackers, and botnets. With a single

subscription, up to three PCs are protected. It

safeguards against online identity theft, protects

important files, and keeps your PC tuned and running

at peak performance. Norton 360 is completelyautomated and easy to use. It works quietly in the

background to maintain your overall system integrity

with minimal impact on PC performance. By offering

an unmatched combination of performance and

protection, Norton 360 helps you get the most out of

your PC and your online experience.

What is new in Norton 360Norton 360 is an all-in-one protection solution that

lets you feel safe and secure as you use your computer.

1Overview


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This version of Norton 360 provides the following new

features:

Scans only those files that are at

risk, saves time, and

dramatically improves protection

with faster, fewer, and shorter

scans

Norton Insight

Monitors the overall system CPU

usage and memory usage andthe Norton-specific CPU usage

and memory usage

CPU Usage

Updates every 5 minutes to 15

minutes to provide

up-to-the-minute protection

against new threats by using

streaming technology

Pulse Updates

Suspends the alerts and updates

to prevent interrupting or

slowing games and movies

Silent Mode

Protects your personal

information and safeguards your

identity when you buy, bank, and

browse online

Improved Identity

Protection

Detects emerging viruses

without the need for traditional

updates or signature-based

definitions

Real-Time SONAR

(Symantec Online Network

for Advanced Response)

Technology

Automatically connects,

conceals, and secures your PC

on public Wi-Fi networks

Wireless Network Security

OverviewWhat is new in Norton 360

12


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Turns off unnecessary programs

to accelerate PC startup time

Smart Startup Manager

Prevents others from taking

control of your PC to access your

private information or using it to

host an attack on other PCs

Botnet Detection

Identifies unsafe Web sites and

suspicious sellers, so you cansurf and shop with confidence

Norton Safe Web

Queues up important files to be

backed up whenever your

computer is idle, so backups do

not get in the way of your

computing experience

Norton Drive

13OverviewWhat is new in Norton 360


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OverviewWhat is new in Norton 360

14


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1 Before you begin

1 Installing Norton 360

1 Installing the Norton Add-on Pack

Before you begin

Before you begin, you should close all open programs

on your computer and ensure that you are connected

to the Internet.

Installing Norton 360You can install Norton 360 from a CD or from a file

that you download.

To install Norton 360

1 Do one of the following:

1 If you install from a CD, insert the CD into the

drive.

1 If you downloaded your copy of Norton 360,

double-click the file that you downloaded.

2 In the opening panel, click Install Norton 360.

3 In the Norton 360 installation page, enter the

Product Key if prompted.

2Installation


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4 Click the Install Options link, review the options,

and then click OK.

5 Click the User LicenseAgreement link, and readthe agreement.

6 After you have read the agreement, click AGREE&

INSTALL.

If the opening panel does not appear

Sometimes a computer's optical drive does not

automatically run a CD.

To start the installation from the product CD

1 On your desktop, double-click MyComputer.

2 In the My Computer window, double-click the icon

for your optical drive.

3 In the list of files, double-click CDStart.exe.

Installing the Norton Add-on Pack

The Norton Add-on Pack works with Norton 360 to

provide additional security features. These features

prevent your valuable personal information from being

stolen, and protect your children from inappropriate

Web sites.

To install Norton Add-on Pack from your product

1 At the top of the main window, click Tasks.

2 In the lower-left area of the Tasks window, click

InstallNortonAdd-on Pack.

3 In the Norton Add-on Pack window, clickDownload.

4 Follow the on-screen instructions.

To install Norton Add-on Pack from the Web

1 On the Internet, visit the Norton Add-on Pack site

at the following URL:

www.norton.com/AOP3_5

2 In the Norton Add-on Pack window, clickDownload.


InstallationInstalling the Norton Add-on Pack

16


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1 Starting Norton 360

1 Activating Norton 360

1 Exploring the main window

1 About Norton 360 status

1 About managing messages and alerts

1 For more information

Starting Norton 360

Norton 360 protects any computer on which it isinstalled. You do not have to start the product to be

protected. If Norton 360 detects a situation that

requires your attention, Norton 360 may repair it

automatically. You can also set Norton 360 to notify

you when a situation requires your attention, and you

can decide which action you want to take.

At any time, you can start Norton 360 to adjust the

settings, review your protection status, or performpreventive maintenance. You can access all of the

program features from the main window.

3Getting Started


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To start Norton 360


1 In the Windows notification area, double-click

the Norton 360 icon.

1 On the Windows taskbar, click Start >All

Programs>Norton360>Norton360.

1 Double-click the Norton 360 icon on your

desktop.

Activating Norton 360

To use all of the features in Norton 360, you must first

activate your product. Product activation reduces

software piracy and ensures that you have authentic

Symantec software. Activation provides you 366 days

of subscription to your Norton product. You can also

renew your subscription after the end of yoursubscription period.

If you are connected to the Internet, product activation

takes place automatically when you start the product

for the first time after installation. During activation,

the Norton Account window appears. You can create

your Norton Account and register your product. You

can also view details, such as your Product Key and

recent updates to the product. If you skip the NortonAccount window, the product is activated, but the

Product Key is not saved in the Norton Account. You

can print the Product Key for the future, in case you

need to reinstall your product.

If you did not activate your product during installation,

Norton 360 prompts for activation each time you start

the product. Also, you receive an activation alert

regularly until you activate the product.

w You must activate your product within the time periodthat the alert specifies, or your product stops working.

You can activate your product directly from the

activation alert. You can also activate your product

Getting StartedActivating Norton 360

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from the Trial Period Status link in the main window

or from the My Account window. You need to enter

your Product Key to activate your product. Activationshould take only a few minutes.

w To activate Norton 360, your computer must beconnected to the Internet.

To activate Norton 360 from the alert

1 In the alert, click ActivateNow.

2 Click OK.


4 In the window that appears, click Done.

To activate Norton 360 from the main window

1 In the Norton 360 main window, click Trial Period

Status.


3In the window that appears, click Done.

To activate your Norton 360 from the My Account

window

1 In the Norton 360 main window, click MyAccount.

2 In the My Account window, click ActivateNorton

360 or RenewSubscription.

The RenewSubscription option is available if you

have already activated your product.


4 In the window that appears, click Done.

About problems during activation

If you cannot connect to the Symantec servers to

activate your product, first check to see if you have

parental control software, either installed or throughyour ISP, that might block the connection.

A connectivity problem can occur if you use parental

control software. If you suspect that parental controls

are blocking the connection, you can configure the

parental controls so that they do not block the

19Getting StartedActivating Norton 360


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activation procedure. You need to sign in to your

parental control software as an administrator or log

on to the Internet through your ISP asan administratorto change your configuration.

Exploring the main window

When you start Norton 360, the main window opens.

The main window provides access to all Norton 360

features, options, Help, and Support. You can also view

the overall status of your protection categories,

including computer and Web protection, file backups,

and files that are left behind when you use the Internet.

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The main window contains the following areas that

provide access to tasks and services. The areas are as

follows:

Links

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The following links are displayed at

the top of the main window:

1 Tasks

Opens the Tasks page, which lets

you run scans, check for updates,

view monthly report, view

security history, and Install

Norton Add-on Pack

This area also lets you manage

backup sets, run backup, restorefiles, and buy more storage. You

can also run a diagnostic report,

run startup manager, run registry

cleanup, run Norton Insight, and

view CPU usage.

1 Settings

Opens the Settings page, which

lets you customize Antivirus

settings, Firewall settings,

Antispam settings, and configure

the My Network management tool

This area also lets you configure

Identity Safe, schedule tasks, and

manage Administrative Settings.

You can use the Quick Controls to

turn Norton 360 features on and

off.1 My Account

Opens the My Account page,

which lets you access your Norton

Account, renew your subscription,

and buy more storage

This area also lets you buy

another product license and view

your monthly product report. Youcan also use this page to view

yoursubscription information and

your available online backup

space.

1 Product Feedback


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Opens the Send Feedback page,

which lets you submit feedback

about your experience with

Norton 360

It also lets you go to the Help &

Support page.

1 Help & Support

Opens the Norton Help Center

and the One Click Support page

You can view your subscription

status and the product

information.

The Status summary bar is on the left

side of the main window. It provides

an overall status of the protection

categories. Your status may be

Protected if your computer is secure,

Attention if an area needs yourattention, or At Risk if your computer

is at risk. This area also provides a

Fix icon. If an area needs your

attention, it is also reflected in one

or more protection categories.

Status summary bar

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Protection categories is the largest

area on the main window and

contains the following:

1 PC Security

Lets you view PC Security details,

run scans, check for updates,

manage the firewall, and run

Norton Insight

1 Identity Protection

Lets you view Identity Protectiondetails and set up Identity Safe

1 Backup

Lets you view backup details,

manage backup settings, run a

backup, restore backup files, and

buy more storage

1 PC Tuneup

Lets you view details, run a diskoptimization, run file a cleanup,

run a diagnostic report, and run

the Startup Manager

Protection categories

The Footer links are displayed at the

bottom of the main page.

1 Run LiveUpdate

Lets you download the latestprotection and product updates

1 Scan Now

Lets you choose the type of scan

you want to run on your computer

1 Get Support

Opens the One Click Support page

1 Subscription Status

Lets you view your remaining

subscription time and renew your

subscription

Footer links


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About Norton 360 status

When you start Norton 360, the main window presentsits status at a glance. The color of the security status

indicator at the top of the main window indicates the

current state of your computer.

If an issue requires your attention, the security status

indicator describes the issue. If more than one issue

requires your attention, the security status message

displays the number of issues. You can view the details

of each issue before you fix it. You can use the Fix Now

button to resolve those issues.

See Responding tosecurity status

indicators

on page 25.

Norton 360 also displays individual status areas for

each protection feature, such as PC Security, Identity

Protection, Backup, and PC Tuneup. The status areas

show how many issues need to be resolved for each

feature. You can use the View Details option under each

protection feature for more information about thoseissues.

Responding to security status indicators

When your system encounters a threat or a risk, the

product displays the security status in the main

window. When a status indicator displays a status, you

can take appropriate action to improve your protection

status. Your protection is based on the programs that

are installed on your computer. To improve your

protection status, ensure that your installed programs

are up to date.

The status indicator displays the following statuses:

Indicates that your computer

and activities are protected fromthreats, risks, and damage

Protected

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and activities require attention

You should take appropriate

action to improve your

protection status.

Attention


and activities are at risk

You must take immediate action

to improve your protectionstatus.

At Risk

You can respond to the status indicators directly from

the main window.

To respond to security status indicators

4 In the Norton 360 main window, click FixNow.

About managing messages and alerts

Norton 360 displays messages in several ways and in

several locations.

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You might see messages in the following locations:

Several types of Norton 360messages appear in the

notification area, at the far

right of the taskbar. For

example, your PC was turned

off, or it has not been

connected to the Internet for

a while. In this case, you see

a message that yourprotection may not be up to

date.

A different alert appears if a

security setting was turned

off. This message warns you

that your PC might not be

secure and helps you to turn

on the setting.

In most cases you can click

the alert to open Norton 360

and fix the problems.

Notification area on yourWindows desktop

Alerts and other messages

appear at the top of the main

window. The color of the

message indicates itsurgency. If the message color

is green, your computer is

protected. If the message

color is yellow or red, you

must take appropriate action

to ensure that you stay

protected.

Norton 360 main window

overall status

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Norton 360 displays

individual status areas for

each protection feature, such

as PC Security, Identity

Protection, Backup, and PC

Tuneup. The status areas

show how many issues need

to be resolved for each

feature. You can use View

Details under each status

area for more informationabout those issues. You can

use the Fix All button to fix

all the issues that need to be

resolved to secure your

computer.

Norton 360 protection

categories and details

For more informationThe product documentation helps you use Norton 360.

You can find the information that you need on your

computer and on the Symantec Web site.

Accessing Help

Help is available throughout your Symantec product.Help provides links to information that assists you with

the specific tasks thatyou want to complete. The online

Help provides a guide to all of the product features and

tasks that you can complete.

To access Help

1 In the main window, click Help& Support.

2 Click Help.

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3 In the Help window, inthe leftpane, click a tab.Your

options are:

Displays Help by topicContents

Lists all keywords for the Help topics

in alphabetical order

Index

Opens a search box in which you can

type a word or a phrase

Search

To print a Help topic

1 In the Help window, click the Contents tab.

2 In the Contents list, select the topic that you want

to print, and then click Print.

3 Select whether you want to print only the selected

topic, or the topic and all of the subtopics under it.

4 Click OK.

Accessing the user guide PDF

You can find the Norton 360 UserGuide on the CD in

PDF format. You must have Adobe Reader installed

on your computer to read the PDF.

w If you purchased this product as a download, the PDFand Adobe Reader are not included. You must download

the PDF from the Symantec Web site and Adobe Reader

from the Adobe Web site.

To install Adobe Reader from the CD

1 Insert the CD into the optical drive.

2 In the window that appears, click Browse CD.3 In the CD window, double-click the Manual folder.

4 Double-click the Adobe program file.


After you install the Adobe Reader, you can read the

PDF from the CD.

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To read the user guide PDF from the CD

1 Insert the CD into the optical drive.

2 In the window that appears, click Browse CD.

3 In the CD window, double-click the Manual folder.

4 Double-click the PDF.

You can also copy the user guide to your computer and

read it from there.

To read the user guide that you copied to your computer

1 Go to the location into which you copied the PDF.2 Double-click the PDF.

Accessing the Symantec Web site

You can access the Symantec Web site in a browser.

To access the Symantec Web site in your browser

1 Open your Web browser.2 Go to the following URL:

www.symantec.com

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1 Using the Norton Recovery Tool if you cannot

install the product

Using the Norton Recovery Tool if you

cannot install the productIf the installation of your product fails, you can use the

Norton Recovery Tool on your product disc. The Norton

Recovery Tool helps you to check your computer for

the risks that can prevent successful installation.

To use the Norton Recovery Tool if you cannot install

the product

1 Insert your product disc into the drive.

2 Exit all programs, and restart your computer.

3 When you see the message, Press any key to boot

the computer from CD or DVD, press Enter.

4 In the Norton Recovery Tool window, select your

language, and then click OK.

5 Type your Norton Product Key, and then click I

Agreeto accept the LicenseAgreement.6 Click Start Scan.

7 After the scan is completed, remove the disc from

the drive and restart your computer.

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Downloading the Norton Recovery Tool

If the installation of your product fails, you can

download the Norton Recovery Tool. The Norton

Recovery Tool helps you to check your computer for

the risks that can prevent successful installation.

Before you begin, you should close all open programs

on your computer and ensure that you are connected

to the Internet.

To download the Norton Recovery Tool

1 Go to the following Web site:

http://www.norton.com/recoverytool_n360_3


Responding to emergenciesUsing the Norton Recovery Tool if you cannot install the product

32
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About Support

If you have Norton SystemWorks, Norton 360, Norton

Internet Security, or Norton AntiVirus, you can access

Support through the product after it is installed.

For all other products, to help you find an answer to

your query or issue, we have two support options

available. Details of each option are explained in therelevant section.

1 Self Help

1 Contact Support

w Support offerings may vary based on the language orproduct.

Self Help

The Symantec Web site contains answers to the most

common customer questions. From our Web site you

can:

1 Find help with your subscription,download, product

activation, or other nontechnical issues.

1 Search our knowledge base for help with technical

issues, such as installing, configuring, or

troubleshootingerrors withyourSymantecproduct.

1 Find information about the latest virus threats and

removal tools.

Service and

Support

Solutions


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You can access the Symantec support Web site at:

www.symantec.com/globalsupport

Contact Support

In addition to using our Self Help options, you can also

contact a support representative by chat, email, or

phone.

w Support offerings may vary based on the language orproduct.

Following is an overview of our support offerings:

Chat in real time with a support

representative.

For more complex technical issues,

chat offers the option to allow a

support representative to connectremotely to your computer and

resolve the problem for you. Chat

support is free, with the exception

of our Virus and Spyware Solution

service.

Chat

Submit your question on our Web

site and receive a response byemail.

Email support has a slower

response time when compared to

chat or phone. Email support is

free.

Email

Speak to a support representative

in real time.

Phone

To contact a support representative, please visit the

Symantec support Web site at the following URL:


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The online support option is displayed first, followed

by the contact options where you can select the type

of support you prefer.

Support policy

When Symantec announces that a product will no

longer be marketed or sold, telephone support is

discontinued six months after the termination

announcement. Technical information on these

products may still be available through the support

Web site at the following address:


Symantec reserves the right to change its support

policies at any time without notice. You can view the

latest version of the support policy at the following

URL:

www.symantec.com/supportpolicy

Worldwide service and support

Support solutions vary by country. For the Symantec

and International Partner locations that are outside of

the United States, contact one of the service and

support offices available in the list. You can also go tothe following Web site and select your language:

http://www.symantec.com/globalsupport

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For each region, please check the Web site for the

appropriate phone number.

Contact informationRegion

1 Symantec Corporation

555 International Way

Springfield, OR 97477

U.S.A.

http://www.symantec.com/norton/support/index.jsp

North America

1 Symantec Australia

Level 2, 1 Julius Avenue

North Ryde, NSW 2113

Sydney

Australia

http://www.symantec.com/en/aa/norton/support/index.jsp

Australia and New

Zealand

1 Symantec Ltd Consumer Services & Support

PO Box 5689 Blanchardstown

Dublin 15 Ireland

http://www.symantec.com/en/uk/norton/support/index.jsp

Europe, Middle

East, and Africa

1 Symantec Brasil

Sevico e Suporte Symantec

Caixa Postal 3037

CEP 06210-970

Brasil

1 Portuguese language support:

http://www.symantec.com/pt/br/norton/support/index.jsp

1 Spanish language support:

http://www.symantec.com/es/mx/norton/support/index.jsp

Latin America

Service and Support SolutionsWorldwide service and support

36
http://www.symantec.com/home_homeoffice/support/index.jsphttp://www.symantec.com/en/aa/home_homeoffice/support/index.jsphttp://www.symantec.com/en/uk/home_homeoffice/support/index.jsphttp://www.symantec.com/pt/br/home_homeoffice/support/index.jsphttp://www.symantec.com/es/mx/home_homeoffice/support/index.jsphttp://www.symantec.com/es/mx/home_homeoffice/support/index.jsphttp://www.symantec.com/pt/br/home_homeoffice/support/index.jsphttp://www.symantec.com/en/uk/home_homeoffice/support/index.jsphttp://www.symantec.com/en/aa/home_homeoffice/support/index.jsphttp://www.symantec.com/home_homeoffice/support/index.jsp


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ClubSymantec

Join ClubSymantec and sign up for your free monthlynewsletter to receive the latest security articles, tips,

and promotions!

For more information, go to the following URL and

select your country in the drop-down menu:

www.clubsymantec.com

37Service and Support SolutionsClubSymantec


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Service and Support SolutionsClubSymantec

38


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Aactivation 18

activation problems 19

Adobe Reader

installing 29

using to view PDF 29

alerts 26

CCD

installing product from 16

Club Symantec

security tips 37

colors in Norton 360 25

Eerror messages 26

FFooter links 24

HHelp

accessing 28

printing 28

Help & Support 23

Iinstallation

from CD 15

from downloaded file 15

problems 16, 3132

Mmain window

features 20

Help & Support 20

options 20

status colors 26

status messages 26

messages 26

My Account 22

Nnewsletter 37

Norton 360

about 11

colors 25

desktop icon 18

main window 26

status 25what is new 11

Norton Add-on Pack

installing 16

parental control 16

privacy control 16

Index


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Norton Recovery Tool

downloading 32

Ppop-up messages 26

Product Feedback 22

Protection categories 24

Sscans

Norton Recovery Tool 31

security status 25

Self Help 33

Settings 22

status 25

Status summary bar 23

Support

contact 34

phone 34

Self Help 33

Support policy 35

Symantec Support

accessing 30

Symantec Web site

accessing 30

TTasks 22

troubleshooting

activation 19

Uuser guide PDF

on CD 29opening 29

Index40


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Quick InstallationNorton 360 includes protection updates and new product features as available

throughout this renewable service period. With this service you receive the right to

use this product on one computer or on the specified number of computers during

the service period, which begins upon initial installation. This renewable service

includes protection updates and new product features as available throughout the

service period, subject to acceptance of the Symantec License Agreement included

with this product and available for review at:

www.symantec.com

Product features may be added, modified, or removed during the service period.

Before you begin, you should close all open programs on your computer and ensurethat you are connected to the Internet.

Installing Norton 360

You can install Norton 360 from a CD or from a file that you download.

To install Norton 360


If you install from a CD, insert the CD into the drive.

If you downloaded your copy of Norton 360, double-click the file that you

downloaded.

2 In the opening panel, click Install Norton 360.

3 In the Norton 360 installation page, enter the Product Key.

4 Click the Install Options link, review the options, and then click OK.

5 Click the User License Agreement link, and read the agreement.

6 After you have read the agreement, click AGREE & INSTALL.

norton 360 user guide

Documents