northwest region workforce development board missouri job ... · month the one-stop partners meets...

Northwest RegionWorkforce

Development BoardMissouri Job Center

Memorandum ofUnderstanding

Revised November 2017

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Attachment 3

Table of Contents

Attachments

Introduction …………………………………………………………………………………………………………………...........…1

NGCC Strategic Vision ..………………………………………………………………….…………..…...……………............2

Services to be Provided ……….………………………………………………………………….………………..........………4

Shared Funding of Infrastructure .……………………………………….………………………….………..........………5

Shared Funding of Services ……………………………………………….…………………………………..........………….6

Systemic Referral Process for Job Center Customers …...………………………….………………...........…….6

Human Resources Management ……..……………………………………..………………………..…………..............6

One-Stop Delivery System Quality Standards ……....….….…………………..………….……………….............7

Governance of the One-Stop Delivery System ………....…………..…………………………………...........…….7

Duration and Modification ….……………………………………………………………………………..........…….….…..9

Signature Page ………..………….………………………………………………………………………………….……...........11

Attachment 1 Integrated Service Customer Flow...............................................12

Attachment 2A Green Hills Sub-region Organizational Chart...............................13

Attachment 2B St. Joseph ABCD Sub-region Organizational Chart.......................14

Attachment 2C Northwest Sub-region Organizational Chart................................15

Attachment 2D Welcome Team Function.............................................................16

Attachment 2E Welcome Team Customer Flow...................................................17

Attachment 2F Employment Team Function........................................................18

Attachment 2G Employment Team Customer Flow..............................................19

Attachment 2H Skills Team Function.....................................................................20

Attachment 2I Skills Team Customer Flow..............................................................21

to DWD

Attachment 3A Chillicothe Job Center Partners.......................................................22

Attachment 3B Chillicothe Job Center Budget.........................................................23

Attachment 3C Chillicothe Total Allocation Budget.................................................24

Attachment 3D Chillicothe One-Stop Center Budget by Partner FTE.......................25

Attachment 4A St. Joseph Job Center Partners........................................................26

Attachment 4B St. Joseph Job Center Budget..........................................................27

Attachment 4C St. Joseph Total Allocation Budget..................................................28

Attachment 4D St. Joseph One-Stop Center Budget by Partner FTE........................29

Attachment 5A Chillicothe Certification Review Form.............................................30

Attachment 5B St. Joseph Certification Review Form..............................................47

Attachment 5C Chillicothe Certification Recommendation Letter...........................64

Attachment 5D St. Joseph Certification Recommendation Letter............................65

Attachment 5E One-Stop Certification Letter ................................................66

Attachment 5F Certification Acknowledgement Letter from DWD.........................67

Attachment 5G Certification Approval Letter from DWD.........................................68

NORTHWEST REGION WORKFORCE DEVELOPMENT BOARD

MISSOURI JOB CENTER

Memorandum of Understanding2016-2019, Revised November 2017

This MOU is entered into in the spirit of cooperation and collaboration by the Northwest RegionWorkforce Development Board, hereafter referred to as “the WDB”, the One-Stop Operator andthe One-Stop Delivery System Signatory Partners, hereafter referred to as “the One-StopPartners”. It describes how various funding streams and resources will be utilized to better servemutual customers, both job seekers and businesses, through an integrated system of servicedelivery operated at two (2) comprehensive sites (St. Joseph and Chillicothe) and two (2) affiliatesites (Maryville and Trenton). It is understood that the development and implementation of thisMOU will require mutual trust and teamwork among the One-Stop Partnering agencies, allworking together to accomplish the shared goals.

The Northwest Workforce Development Board has designated the Northwest Missouri RegionalCouncil of Governments (Regional Council) to act as the One-Stop Operator for the 18-countyregion in northwest Missouri. As the One-Stop Operator, the Regional Council will work theNorthwest Workforce Development Board and One-Stop Partners to maintain a high quality andintegrated Job Center system that is value added for both businesses and the labor force.

The contributing partners include: Veterans programs; Job Corps; Department of Elementary andSecondary Education(DESE)/Division of Vocational Rehabilitation; Adult Education and Literacy;Trade Act; Wagner-Peyser (WP); Unemployment Compensation; Senior Community ServiceEmployment Program (SER National); Migrant and Seasonal Farm Workers (Missouri AgricultureEmployment Services) Program; Midland Empire for Independent Living (MERIL); WorkforceInnovation and Opportunity Act (WIOA) Title I (Adult, Dislocated Worker and Youth) Programs;Carl Perkins Act; Community Services Block Grant Programs; U.S. Department of Housing and

The full-service and affiliate Missouri Job Centers have been established to meet the need forhigh quality services to Missouri’s job seekers and businesses. The Missouri Job Center system inNorthwest Missouri uses an integrated service delivery model which consists of partner teamsand referral processes devoted to meet business and job-seeker customers’ needs.

This agreement was entered into on March 1, 2016 and became effective March 7, 2016. TheMOU was revised in November of 2017. This agreement shall terminate on June 30, 2019.

I. Introduction

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Urban Development; the Family Support Division/ Temporary Assistance for NeedingFamilies/Missouri Work Assistance (MWA) Program and the Department of Corrections.

What is best for the customer is the underlying premise that results in the customer being thefocus (rather than the Partners and organizations represented at the Centers). Every othermonth the One-Stop Partners meets to look at the operations of our Centers, customersatisfaction, cross training needs, customer flow, barriers to employment, and what businessesindicate they need.

The Centers serve as a conduit between businesses and job seekers; through a variety ofavenues, customer needs are captured and addressed. Job Center and partner staff networkwith public and private services and educational institutions to meet the region’s needs. This isreflected in our vision and mission, which have been established for many years, were reaffirmedin June, 2007 and reviewed again in March, 2010.

The Northwest Workforce Development Board mission:

A qualified person for every job and a quality job for every person.

Our vision:

Through partnership with each local community, it is our vision that every employer will maintaina qualified, productive workforce; and that every job-seeker will have education and trainingopportunities throughout their lifetime, which lead to lasting, living-wage jobs commensuratewith their abilities and goals.

Job Center Service Paradigm That Values Both Skills and Jobs

The Missouri Job Center system in Northwest Missouri (via the One-Stop Operator and the One-Stop Partners) is comprised of teams of dedicated individuals working for the continuousimprovement and high quality services to the region’s job seekers and businesses.

Area businesses utilize the centers to find talented, skilled, and capable employees. The One-Stop Partners provide many products and services to the workforce who utilizes the system tofind continuing education and “skills-for-work, forever” training to meet the employmentrequirements of businesses.

Services offered to businesses occur mostly through staff visits to the businesses. We havecomprehensive packets prepared that each business receives describing the range of servicesoffered through the Centers and via our partners. Included in the packets are information onWork Opportunity Tax Credits, Federal Bonding, WorkReady Missouri, Show-me Heroes, On-the-

II. NW WDB Region Strategic Vision of Missouri Job Center System

Our customer flow chart (Attachment 1) demonstrates service delivery methodology thatenables all customers, including UI claimants, to access the opportunity to know and improvetheir skills to get the best job possible. Customers take part in a first visit, which includes initialskills assessments and paths to a wide range of skill development services to improve theiremployment opportunities through skill upgrading, skill validation, and credentialing.

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Job Training, and employer services such as listing job orders, providing interview space,WorkKeys® testing/National Career Readiness Certificates and collecting applications.

Increase Job Center Customers’ Access to Skill Development and Training Services

The primary objective of the Northwest One-Stop System is to supply businesses with skilled,qualified employees to increase their success in today’s economy. We do this by listening towhat businesses need and working together to identify resources to meet their needs. Althoughmany services appear to primarily benefit the job seeker, by giving the seeker the opportunity toenhance their skills through training, the Centers are providing businesses a stronger and better-prepared workforce.

Our vision for the system is that our Job Centers are known as comprehensive employment sites,providing job seekers and businesses with access to the best employment opportunities and thebest employees. Services include not only access to technology, but skill development tomaximize the use of technology. These services may be provided on site, but will also beaccessible anywhere the business or job seeker is located. In addition to technological skilldevelopment, opportunities to obtain and develop other skills needed to meet businessdemands are available through workforce training funds.

The Northwest Region’s Job Centers developed, continuously improve, and actively promote awide range of skill development opportunities through multiple service delivery methods. As ourcustomer flow chart illustrates, the access to our product box and the wide array of servicesavailable is integrated and easily accessed.

Integrate Services to Better Assist Customers

Comprehensive services are offered to job seekers at the Job Centers or by referral to partners.As part of our customer flow, staff meets individually with each customer to assess their needsand they are directed to products and services within the “Product Box” to help them meet theirindividual employment and skill development goals. Staff receives cross training on programsoffered through the centers and throughout the community so they can make appropriate andmeaningful referrals.

Customers truly are the focus of all strategies. This underlying premise results in staff andpartner organizations working toward comprehensive, integrated customer service. Wheneverthere is a discussion regarding who is responsible for a service, whether traffic flow is efficient, ifthere is a need to change a process or how a situation should be handled, the first and foremostquestion asked is, “What is best for the customer?”

Our organizational charts (Attachments 2A, 2B and 2C) demonstrate the staffing patterns in each one of the Missouri Job Centers in the Northwest Region. Our Team descriptions and customer flows(Welcome – Attachment 2D and 2E, Employment – Attachment 2F and 2G, and Skills –Attachment 2H and 2I) indicate support each team provides to customers in the Missouri JobCenters.

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Every other month, our One-Stop Partners meet with the One-Stop Operator to look atoperations of our Centers, as well as to discuss services offered and customer barriers toemployment. These conversations result in the best possible service.

With inception of Workforce Innovation and Opportunity Act (WIOA), the Northwest One-StopPartners worked diligently to map services provided to job seekers and business customers as asystem. An electronic resource directory has been developed, allowing partners to promote theservices provided by their organizations. Data for the e-directory was populated during meetingsof the One-Stop Partners and came from representatives from the following organizations:

Division of Workforce Development (DWD)/Wagner-Peyser; WIOA Title I (Adult, DislocatedWorker and Youth); Temporary Assistance for Needy Families/Missouri Works Assistance(TANF/MWA); Carl Perkins; AEL; Job Corps; Goodwill Industries; Vocational Rehabilitation;Midland Empire for Independent Living (MERIL); Senior Community Service EmploymentProgram; Division of Workforce Development Veteran’s Representatives; Community ActionAgencies; economic development; and Family Support Division (TANF). The partners haveidentified comprehensive services to support job seekers either at the Job Centers or bymeaningful referral to partner organizations.

Services provided to job seekers (at the One-Stop Job Center and/or via referral to a partnerorganization) include: abuse counseling; in-home assistance; career assistance; childcareassistance; children’s advocacy/support; clothing assistance; dental clinic services; disabilityresources; education services/assistance; employment assistance; English language learnerservices; ex-offender services; financial information; food assistance; home health care; housingassistance; labor market information; legal assistance; mental illness support; physicalrestoration services; probation/parole support; educational remediation; senior servicesprograms; training support; transition case management; transportation assistance; readingassistance; unemployment work testing; US citizenship classes; utility assistance; and veteransassistance/support.

These services are funded by various entities, including: Department of Labor (Rapid Responseand National Emergency Grants); Department of Labor WIOA Adult, Dislocated Workers, andYouth; Department of Social Services Family Support Division (SkillUP and MWA); Department ofLabor (Job Corps); Department of Elementary and Secondary Education (VocationalRehabilitation); the sale of donated goods at retail thrift stores, MO Department of MentalHealth, and county Senate Bill 40 funds for Goodwill Industries; Federal and State Department of

The newly-developed electronic resource directory is available to all partners and is maintainedby the Workforce Development Board staff. The directory allows query by service type,organization, and/or the county a service is available in. As service offerings change, thedirectory is updated and the link again shared with partners.

III. Services Provided via the Missouri Job Center System

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Education funds; and the Department of Health; Human Services (Title V of the OlderAmericans Act) and the Department of Corrections.

Services provided to businesses (at the One-Stop Job Center and/or via referral to a partnerorganization) include: assistive technology; business development; disability services; economicand business stabilization services; Federal and State labor law information; Federal bonding;grant assistance; guidance counseling; interview space; job coaching; job fairs; job postings; jobreadiness classes; job shadowing; labor force demographics; life skills classes; labor marketinformation; low-income seniors services; low interest loans; objective assessments; on-the-jobtraining; recruitment support; retention support; shared work program; Show-Me Heroesprogram; skills development; interpretive services; supported employment; Trade Act services;employee tutoring; Work Opportunity Tax Credit program; Work Ready Missouri program; andworker readiness development. We use the state’s management information system for trackingany interaction with or services provided to businesses. If updated correctly, this system is agood tool to ensure our efforts are not duplicative, at least for partners using the state’smanagement information system.

The Northwest Workforce Development Board (NW WDB) Region has two (2) Division ofWorkforce Development Workforce Coordinators who serve our 18-county region. TheCoordinators visit business owners and human resource staff to provide information aboutservices available through the Missouri Job Centers. When an employer calls or comes into theJob Center requesting information, the greeter directs the business customer to the appropriatestaff, who offers service or refers them to a resource where they can be served. The Job CenterFunctional Leaders, Veteran’s Representatives and Employment Team members take new joborders and alert staff members who work with job seekers, so that customers who are qualifiedfor the position are aware of the opportunity.

A Business Services Outreach Team will reconvene and will consist of representatives fromVeteran’s Services, WIOA Title I programs, One-Stop System partners, Northwest Roundtable ofEconomic Developers, higher education, chambers of commerce, DWD, and the Northwest WDB.The Job Center Functional Leaders will also serve on the Business Services Outreach Team asrepresentatives of the Job Centers. The Business Services Outreach Team will be guided by aBusiness Services Outreach Plan. With the WIOA focus on business services, the NW BusinessServices Outreach Team will conduct a thorough evaluation and revision of the plan. As the newplan is developed, it will outline data, partners, coordination, dissemination, services, evaluation,and modification processes to best serve Northwest businesses and industries. A new plan willaddress any deficiencies in the current delivery system, including defining customer satisfactionstandards; describing customer flow; and outlining the single point of contact system. TheBusiness Services Outreach Plan will be a functional guide for service implementation by allpartners and a roadmap of connectivity for services focused on business customer needs.

IV. Shared Funding of Infrastructure

As required by the US Department of Labor, formal cost sharing agreements will be in placebefore December 31, 2017, identifying the cost of the full service One-Stop Centers in Chillicotheand St. Joseph. Currently for each facility, Job Center costs associated with the integrated servicedelivery model are shared among the partners based on an FTE basis. The negotiated

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All Job Center costs will be allocated to the program receiving the benefit whenever possible.

be allocated to the WIOA Adult/WIOA Dislocated Worker/Wagner-Peyser funding based on theproportionate share of customers accessing services in the Job Center. This data will be collectedat the end of each calendar quarter and used to allocate costs for the next calendar quarter.

We agree that the Partners will conduct referral for services in the following manner:

1. All customers referred for services (via the One-Stop Partners) will receive a written referralform with the name, address, and phone number of the Partner organization receiving thecustomer referral. A copy of the referral form will be given to the customer and to thereferring organization (via fax or email).

2. The organization receiving the referral will make a good faith effort to contact the customerwithin 3 business days of date on the referral form.

3. The receiving organization will schedule an appointment with the customer within 10 businessdays of date on the referral form and confirm such with the referring organization.

Referrals do not imply automatic eligibility; the result of the referral is dependent on eligibilitydetermination by each partner based on their unique program guidelines and fund availability.

Respect and trust of each other as we serve mutual customers is expected. Further, we agreethat management and staff engagement with customers will meet a high standard. In the eventdisagreements arise, the proper chain of command will be followed and staff member’semployer of record will be called upon to help resolve issues. The formal Complaint andGrievance policy will be used if resolution is not reached based on DWD Issuance 09-2012,Workforce Investment Act Complaint Resolution Policies (seehttps://jobs.mo.gov/sites/jobs/files/workforce-investment-act-complaint-resolution-policies_dwd_issuance_2012-09_w7attach.pdf)

All partners will agree to the confidentiality policy set forth by the Division of WorkforceDevelopment and the policy of the Northwest Workforce Development Board. Authorized staffwill receive training and sign the confidentiality statement. All correspondence sent by email and

VI. Systematic Referral Process for Missouri Job Center Customers

VII. Human Resources Management

infrastructure costs were negotiated and approved for the Chillicothe and St. Joseph Job Centerson November 17, 2017. The Chillicothe Job Center infrastructure costs are detailed inAttachment 3A, 3B, 3C, and 3D and the St. Joseph Job Center infrastructure costs are detailed inAttachments 4A, 4B, 4C and 4

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Any costs associated to the integrated service delivery model that cannot be directly charged will

D. The Department of Corrections is not co-located in the Chillicothe or

V. Shared Funding of Services

St. Joseph Job Centers therefore no costs are incurred by the agency at this time.

fax will adhere to the confidentiality statement as set forth in the DWD Issuance 13-2016,Confidentiality and Information Security Plan for the Workforce Development Statewide Electronic CaseManagement System (see https://jobs.mo.gov/sites/jobs/files/dwdissuance13-2016_081417.pdf).

We agree that the One-Stop Delivery System will strive to achieve these standards of qualityservice for its customers, employees, and partners:

1. All customers will receive prompt and courteous service from the staff.

2. All customers will receive the services designed to assist customers in achieving theireducational and/or job placement goals.

3. All employees can expect to work in a safe and professional environment.

4. All employees can expect to receive the best tools to achieve the desired outcome for theircustomers.

5. All partners will deliver high-quality services.

The ultimate accountability and responsibility for the One-Stop System organizational processes,services, and accomplishments will rest with the Board, the One-Stop operator, and the Partners.The Northwest Workforce Development Board serves 18 counties in Northwest Missouri. Theyare an appointed body representing business and industry and core partners in the region.

VIII. One-Stop Delivery System Quality Standards

IX. Governance of the One-Stop Delivery System

To ensure that Missouri Job Centers in the Northwest Region are providing high quality services, all fullservice and affiliate Job Center are participating in the Certification Review process established by theDivision of Workforce Development. The Certification Review Teams have visited the Chillicothe andSt. Joseph Job Centers (Attachment 5A and Attachment 5B) and concluded that both of the full-serviceJob Centers met the minimum standards to become certified (Attachment 5C and Attachment 5D).Based on the Certification Review Team assessments, the Northwest Missouri Workforce DevelopmentBoard recommend that both Centers achieve certification (Attachment 5E).

The Division of Workforce Development will periodically conduct random follow-up visits prior togranting certification (Attachment 5F). However neither full service Job Center was selected. InJuly 2017, the Division of Workforce Development granted certification to both the Chillicotheand St. Joseph Job Centers (Attachment 5G).

Currently, the Northwest Workforce Development Board is in the process of completing thecertification review process for affiliate Job Centers located in Maryville and Trenton. TheCertification Review Teams have completed their site visits and are in the process of writing theirreports to be presented at the December Workforce Development Board meeting.

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1. Develop and execute (or cause to be developed and executed) a Memorandum ofUnderstanding (MOU) with One-Stop Partners.

2. Direct the disbursement of funds for workforce development activities pursuant to therequirements of WIOA.

3. Develop the local plan including policies, standards and operational priorities for the localarea; update the plan as required by Division of Workforce Development and Department ofLabor.

4. Designate or certify the One-Stop Operator(s) and/or terminate a One-Stop Operator forcause, with the agreement of the CLEOs.

5. Conduct oversight of the local One-Stop delivery system, including all Adult, DislocatedWorker and Youth activities, jointly or on behalf of the CLEOs.

6. Recommend grants or contracts for program activities as appropriate.

7. Coordinate workforce investment activities with economic development strategies and otheremployer linkages.

The One-Stop Operator responsibilities are carried out by a single entity. The One-Stop Operatorwill coordinate services within the Job Centers and across the one-stop system, and coordinatingservice delivery in a multi-center area in consensus with the One-Stop Partners.

The One-Stop Operators’ responsibilities

1. Coordinate service delivery of all One-Stop Job Center required services, including servicesprovided by entities that have voluntarily entered into One-Stop Memorandum ofUnderstanding (MOU) in accordance with WIOA.

2. Serve as a liaison between the NW WDB, WIOA service providers, and other system partners.

3. Confirm with Board staff that MOUs or agreements are on file with the Board and is expectedto ensure that the One-Stop partners adhere to MOUs, agreements and reportingprocedures.

4. Ensure that partners are aware of basic services offered by One-Stop partners and ensurethat Job Center staff delivers the services promised to customers.

5. Continue to develop and enhance the workforce development system by focusing on a fullycoordinated and integrated service delivery model that is market driven and offers value-added services to regional job seekers and businesses.

6. Ensure effective referral processes are in place and followed by all partners.

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The Board's Responsibilities

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7. Convene bi-monthly One-Stop System and Business Services Team meetings, setting agendas,recording minutes, and distributing action steps.

8. Be knowledgeable of the mission and performance standards of all partners and whennecessary, identify cross-training needs.

9. Assure the delivery of services to individuals with limited English proficiency, disabilities, orother significant barriers.

10. Ensure One-Stop partners follow the policies of the Job Centers.

11. Abide by all Federal, State, and Board policies.

12. Assist the Board in meeting One-Stop Job Center certification/recertification for effectivenessincluding customer satisfaction, physical and programmatic accessibility, and continuousimprovement (see DWD Issuance 02-2016: Missouri One-Stop Job Center CertificationEvaluation and Criteria).

The Workforce Innovation and Opportunity Act (WIOA) establishes core (mandatory) partners ineach workforce development region. Those core partners are joined by representatives of otherservice organizations in Northwest Missouri to provide the most comprehensive and integratedservice possible.

The One-Stop Partners’ responsibilities

1. Provide access to programs and services through the one-stop delivery system, includingappropriate career services.

2. Support development and implementation of one-stop policies and processes and anintegrated customer-centered service delivery design.

3. Share customers and infrastructure costs.

4. Connect grant funds to ensure customers receive the full benefit of services provided by eachpartner organization.

5. Engage employers and provide integrated business services.

6. Increase and integrate customer services.

7. Share performance data regarding shared customers.

This Memorandum of Understanding will be reviewed annually and must be updated not lessthan every two (2) years to reflect any changes in signatory official of the Board, One-StopPartners, CLEOs, or one-stop infrastructure funding. All Partners retain the right to request a

X. Duration and Modification

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modification to this Memorandum or its related agreements. Requests for modification must bemade in writing to the WDB, whose decision is final. Partners may terminate their agreement toabide by all terms and conditions of the business plan with 60 days written notice. The WDBreserves the right to immediately terminate the participation of any Partner in this plan withcause.

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By signature hereto, the Northwest Region Workforce Development One-Stop Partners attest toparticipation in development of the plan and agree to abide by all terms and conditions of theMissouri Job Center Memorandum of Understanding.

________________________________________________________________________Organization/Agency

_______________________________________________________________________Name Title Date

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Attachment 1

Veterans who self identify start to receive priority of service

Initial Skills Assessment

Geared for customers who have not interacted with the Job Center in a year

MWA

Youth

Welcome/Registration

Greeter Welcomes the Customer

Skill Development

ComprehensiveAssessment

Skills/Training Credentials Referral to Partners

Employment Assistance

Job Search Skills Assessment Job Referral Referral to Partners

PRODUCT

BOX

Business Services TeamOne-Stop Partner Referrals

Plan Next Step

Integrated Service Customer Flow

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Attachment 2A

Functional Leader – Karen Bryant (WIOA NGCC) – 100%Program Director – Becky McAtee (WIOA Youth/WIOA NGCC) – 50%/50%

Welcome, Skills & Employment LeadBobby Barlow (WP)

Welcome, Skills & Employment LeadCheryl Fredericks (WIOA)

Trenton Job Center (50%)Chillicothe Job Center (50%)

Kim Swaney (WIOA)Skills Team MembersKaren Bryant (WIOA)

Terry Lake (TRA)

Employment Team MembersAlisha Eckert 50/50 (WP/DVOP)

Terry Lake (WP)

Welcome Team MembersAlisha Eckert 50/50 (WP/DVOP)

Terry Lake (WP)

DVOP Rep. 50/50

DVOP Rep. 50/50

Alisha Eckert (WP/DVOP)

Alisha Eckert (WP/DVOP)

Business Services

Sharon Schenewerk (WP)Alisha Eckert (WP/DVOP)Lisa Hostetler (WDB Staff)

Sherry Hecker (ESR)

Youth Program Services

Sherry Hoerrmann, ChillicotheRonda Eddy, Trenton

MWA Services

Green Hills Sub-Region Missouri Job Centers

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Karen Bryant (WIOA)

Attachment 2B

Functional Leader – Janice Spearman (WIOA NGCC) 100%Welcome Team Lead

David Scholz (DWD Supervisor, WP)

Skills Team Lead

Janice Spearman (WIOA)

Employment Team Lead

Laura Brewer (WIOA)

Welcome Team Members

Bridget Grace (WP)

Skills Team Members

Janis Arn (WIOA)

Lana Smith (TRA/WP)

Kelly Leidy (WP)

Employment Team Member

Betty Findley (WP)

Veterans’ Reps

Leonard Simpson(DVOP/LVER)

Business Services

Sheila Williams (WP)Lisa Hostetler (WDB staff)

David Rich (WIOA)


St. Joseph ABCD Sub-Region Missouri Job Center

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Jessica Goehring (WIOA)

Attachment 2C

Welcome, Skills & Employment Team LeadKim Mildward (WIOA/MWA)

Veterans’ Reps

Leonard Simpson (DVOP)

Business Services

Sharon Schenewerk (WP)

Kim Mildward (WIOA)

Amy Dowis (WIOA)

Lisa Hostetler (WDB staff)

One-Stop Operator-Kim Mildward(WIOA NGCC) 30%Functional Leader – Kim Mildward (WIOA NGCC) 40%Program Director – Kim Mildward (MWA) 30%Program Director – Kim Mildward (EDA) 25%

Welcome and Employment Team Members

Sheena Fletchall (WIOA)


Amy Dowis (WIOA)

MWA Services

Kim Mildward (MWA)

Skills Team Member

Kim Mildward (WIOA)

Northwest Sub-Region Missouri Job Center

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The WELCOME Team will greet each customer* as they come in the Job Center; they will gather information, conductinitial assessment of skills and needs, and promote (schedule) the first service.

Specific functions include:

Data collection

Co-registration of all Adult and Dislocated Worker customers in WIOA and Wagner-Peyser programs Program eligibility determination Data entry in MoVos

Initial basic skills assessment

Assess math, reading, locating information skills using standardized, statewide assessment tool (Career Ready101)

Initial service planning

Identify customer interests, challenges, opportunities Data entry in MoVos

Customer routing

Always promote skills attainment and employment goals Identify and promote next step – skill function; employment function; product box Use the electronic resource directory for referral to additional services via our One-Stop Partners

Additional functions within this team (may be rotated to different team members) Greeter Switchboard

*Each new customer to the Job Center and each customer that has not been in the center for 90 days or more will gothrough the welcome/membership process. The goal is for every customer to have the opportunity to access the initialbasic assessment.

WELCOME TEAM PURPOSE/FUNCTIONS

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Attachment 2D

Attachment 2E

New Customer Arrives

MWA

YouthCollect and Enter 10 Demographics

Orientation to Services

Refer Customer to Next StepsServices

Referral to SKILLS Team

Self-Service Products

Referral to EMPLOYMENT Team

Initial Assessment

Interview

Customer brings in documentation needed forindividualized career services and training productbox services

Customer is registered for and accesses individualizedcareer services and training level services

Customer in systemless than 1 year

Customer insystem lessthan 1 year

Referral to Partner Organization(s)

WELCOME Team Process-Customer Flow

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The EMPLOYMENT Team will connect each customer to high quality job search resources and skill opportunities to getthe best job possible at highest possible wages.

Referral from WELCOME Team to EMPLOYMENT Team


Initial meeting

Build on previous data and skills assessments Employment Plan (EP)

Data collection

Continue data entry on common record Gather documentation (if needed)

Ongoing

Refer/Promote skills products Assess and address skills, interests, opportunities Use the electronic resource directory for referral to additional services via our One-Stop Partners

Provide job search information/tools

Give job search advice Enable use of self-help tools

Conduct job match and/or job development

Prepare/Update resume Run job matches Job develop if no or inadequate matches

Make job referrals

Ensure qualifications Prepare for interview Set expectations for follow-through/follow-up

Continue until the individual enters employment; offer post-employment services

EMPLOYMENT TEAM PURPOSE/FUNCTIONS

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Attachment 2F

Attachment 2G

Referral from WELCOME Team

One-on-One Meeting with Customer

Interview customer to determine service needs and identify barriers to employment Begin organizing additional services from product box and partner organizations as needed Begin collecting documentation needed for services as required Use the electronic resource directory for referral to additional services via our One-Stop

Partners

In-Depth Assessment

Additional interviews WorkKeys™ Assessments

Develop Service Plan (EP)

Introduction to Skills Product Box Identify customer service strategies

Customer Agrees to Meet with EMPLOYMENT Team

Budget assessments Other assessments

Job Placement

● Invitations to customized recruitment events and referrals ● Job search advice and leads ● Job search support

Schedule customer for service(s) Review and revise Service Plan as

needed

Customer Gains JobPlan Next Steps

EMPLOYMENT Team Process-Customer Flow

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ATTACHMENT 2H

The SKILLS Team will help each customer identify and enhance their skills to obtain a higher level of employment andmeet demands of area employers.

Referral from WELCOME Team to SKILLS Team


Initial meeting

Build on previous data and skills assessments Individual Employment Plan (IEP)

Data collection

Continue data entry on common record Gather eligibility documentation (if needed) Determine if skill development and/or occupational training is appropriate

Comprehensive skills assessment

Employment Plan (EP) Supportive Services Specialized assessment/inventories

Ongoing

Refer/Promote job getting products Assess and address skills, interests, opportunities Use the electronic resource directory for referral to additional services via our One-Stop Partners

Skills development and/or occupational training

Online learning Partner referral(s) Individual training accounts

Continue until the individual enters employment; offer post-employment services

SKILLS TEAM PURPOSE/FUNCTIONS

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Attachment 2I

Referral from WELCOME Team

One-on-One Meeting with Customer

Interview customer to determine service needs and identify barriers to employment Begin organizing additional services from product box and partner organizations as needed Begin collecting documentation needed for services as required Use the electronic resource directory for referral to additional services via our One-Stop Partners

In-Depth Assessment

Additional interviews WorkKeys™ Assessments

Develop Service Plan (EP)

Introduction to Skills Product Box Identify customer service strategies

Customer Agrees to Meet with SKILLS TeamTeam

Budget assessments Other assessments

Job Placement

● Invitations to customized recruitment events and referrals ● Job search advice and leads ● Job search support

Schedule customer for service(s) Review and revise Service Plan as

needed

Plan Next StepsCustomer Gains Job

SKILLS Team Process-Customer Flow

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Chillicothe Job Center301 W. Mohawk RoadChillicothe, MO 64401

One-Stop Partners Infrastructure OperatingLease

HolderFTE -Staff

DedicatedSq. Ftg Comments

AD/DW (WDB) Y Y 1 49 FLWagner-Peyser

(DWD) Y Y Y 4 196 (@ 49 sq. ft)Youth (WDB) Y n/a 1 49

MWA Y n/a 0.25 49 1 staff 10 hrs/week

Totals 6.25 343

* Negotiated and approved 11/17/17

Attachment 3A

Page 22


Line Item Cost One-Stop Budget (Costs paid up front by Partner)

AD/DW(WDB)

Wagner-Peyser(DWD)

Youth(WDB) MWA Total Budget

Lease/Rent $ 14,928.00 $ 14,928.00Electric $ 1,800.00 $ 1,800.00Gas $ 600.00 $ 600.00Water $ 400.00 $ 400.00SewerConnections w/rent $ -FacilityMaintenanceContract $ 3,000.00 $ 3,000.00High-SpeedInternet $ 480.00 $ 480.00Telephones(Landlines) $ 1,700.00 $ 1,700.00Alarm Services w/rent $ -Building Insurance w/rent $ -Copiers $ 300.00 $ 2,600.00 $ 2,900.00Fax Machines $ -

$ -TOTAL Paid $ 780.00 $ 25,028.00 $ - $ - $ 25,808.00


Attachment 3B

Page 23


Budget Total Allocation BasisAD/DW(WDB)

Wagner-Peyser(DWD)

Youth(WDB) MWA Total

FTE 1.00 4.00 1.00 0.25 - 6.25% 16.0% 64.0% 16.0% 4.0% 0.0% 100%

--

Sq Footage 49.00 196.00 49.00 49.00 - 343.00% 14% 57% 14% 14% 0% 100%

--


Attachment 3C

Page 24


Line Item Budget One-Stop Center Bugdget by Partner FTE

AD/DW (WDB)

Wagner-Peyser(DWD)

Youth(WDB) MWA Total Costs

Lease/Rent $ 2,388.48 $ 9,553.92 $ 2,388.48 $ 597.12 $ 14,928.00Electric $ 288.00 $ 1,152.00 $ 288.00 $ 72.00 $ 1,800.00Gas $ 96.00 $ 384.00 $ 96.00 $ 24.00 $ 600.00Water $ 64.00 $ 256.00 $ 64.00 $ 16.00 $ 400.00SewerConnections $ - $ $ - $ - $ -High-SpeedInternet $ 76.80 $ 307.20 $ 76.80 $ 19.20 $ 480.00Telephones(Landlines) $ 272.00 $ 272.00 $ 68.00 $ 1,700.00FacilityMaintenanceContract $ 480.00 $ 1,920.00 $ 480.00 $ 120.00 $ 3,000.00Alarm Services $ - $ - $ $ - $ -Building Insurance $ - $ - $ $ - $ -Copiers $ 464.00 $ 56.00 $ 464.00 $ 116.00 $ 2,900.00Fax Machines $ - $ - $ $ - $ -

$ $ - $ - - $ -Total Costs $ 4,129.28 $ 16,517.12 $ 4,129.28 $ 1,032.32 $ 25,808.00


Attachment 3D

Page 25

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$ 1,088.00

St. Joseph Job Center301 South 7th StreetSt. Joseph, MO 64503

One-StopPartners Infrastructure Operating

LeaseHolder

FTE -Staff

DedicatedSq. Ftg Comments

WIOA AD/DW Y Y 3.5 267 (2.5@ 49 sq.ft + FL @120 sq. ft.)WIOA Youth Y Y 0.4 42 1 staff, 16 hours per week

Wagner-Peyser Y Y Y 6 294 (@ 49 sq.ft)

AEL Y n/a 0.3 9301 staff, 12 hours per week/ 2classrooms

SER Older Worker Y n/a 1 300VR Y n/a 0.08 49 1 staff, 3.5 hours per week

MWA Y n/a 1 49

Total 12.28 1,931

Attachment 4A

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Attachment 4B


Line Item Cost One-Stop Budget (Costs paid up front by Partner)WIOA

AD/DW WIOA Youth Wagner-Peyser AELSER Older

Wrk VR MWA Total Budget

Lease/Rent $ 64,102.00 $ 64,102.00Electric w/rent $ -Gas w/rent $ -Water w/rent $ -Sewer Connections w/rent $ -High-Speed Internet $ 960.00 $ 960.00Telephones (Landlines) $ -Facility Maintenance Contract w/rent $ -Alarm Services w/rent $ -Building Insurance w/rent $ -Copiers $ 3,000.00 $ 2,267.00 $ 5,267.00Fax Machines $ -

TOTAL Paid $ 3,960.00 $ - $ 66,369.00 $ - $ - $ -$

- $ 70,329.00


Page 27

Attachment 4C


Budget Total Allocation BasisWIOA

AD/DW WIOA YouthWagner-Peyser AEL

SER OlderWrk VR MWA Total

FTE 3.50 0.40 6.00 0.30 1.00 0.08 1.00 12.28% 28.5% 3.3% 48.9% 2.4% 8.1% 0.7% 8.1% 100%

-FTE - Copieronly 3.50 0.40 6.00 - 1.00 0.08 1.00 11.98% 29.2% 3.3% 50.1% 0.0% 8.3% 0.7% 8.3% 100%

Sq Footage 267.00 42.00 294.00 930.00 300.00 49.00 49.00 1,931.00% 14% 2% 15% 48% 16% 3% 3% 100%

--

* Negotiated and approved 11/17/17* Copier not shared by AEL.

Page 28

St. Joseph Job Center Attachment 4D301 South 7th StreetSt. Joseph, MO 64503

Line Item Budget One-Stop Center Budget by Partner - Based on FTEWIOA

AD/DWWIOAYouth

Wagner-Peyser AEL

SER OlderWrk VR MWA Total Costs

Lease/Rent $ 18,270.11 $ 2,088.01 $ 31,320.20 $ 1,566.01 $ 5,220.03 $ 417.60 $ 5,220.03 $ 64,102.00Electric $ $ $ - $ - $ $ - $ - $ -Gas $ - $ - $ - $ - $ - $ - $ - $ -Water $ - $ - $ - $ - $ $ - $ - $ -Sewer Connections $ - $ - $ - $ - $ - $ - $ - $ -High-Speed Internet $ 273.62 $ 31.27 $ 469.06 $ 23.45 $ 78.18 $ 6.25 $ 78.18 $ 960.00Telephones (Landlines) $ - $ - $ - $ - $ - $ - $ - $ -Facility Maintenance Contract $ - $ - $ - $ - $ - $ - $ - $ -Alarm Services $ - $ - $ - $ - $ - $ - $ - $ -Building Insurance $ - $ - $ - $ - $ $ - $ - $ -Copiers $ 1,538.77 $ 175.86 $ 2,637.90 $ - $ 439.65 $ 35.17 $ 439.65 $ 5,267.00Fax Machines $ - $ - $ - $ - $ - $ - $ - $ -

Total Costs $ 20,082.50 $ 2,295.14 $ 34,427.15 $ 1,589.46 $ 5,737.86 $ 459.03 $ 5,737.86 $ 70,329.00


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Attachment 5A

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Attachment 5B

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Attachment 5C

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Attachment 5D

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Attachment 5E

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Attachment 5F

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Attachment 5G

Checklist for NW WDB Memorandum of Understanding Signatures

The Local Board’s WIOA-required partners

The Local Board’sWIOA-requiredpartner

MOU signed by: Name of :Authorized Representative Signing MOU andLocal Agency

1 WIOA Adult Program(Title I)

LWDB Board Chair Name: John ZeliffAgency: WDB ChairDate Signed:

2 WIOA DislocatedWorker Program(Title I)


3 WIOA Youth Program(Title I)


4 Job Corps(WIOA Title I)

Determined by Local WDB.If the local WDB has a Job CorpsCenter or Representative, thesignatory is determined by theLWDB.

Agency: DESI/Job CorpsDate Signed:

5 YouthBuild(WIOA Title I)

Determined by Local WDB.If the local WDB has a Youth Buildprogram, the signatory isdetermined by the LWDB.

Name: N/AAgency:Date Signed:

6 WIOA Indian andNative American(INA)programs

INA program grantee if applicableto the region. See page 6 of MOUGuidelines in DWD Issuance 12-2015.

7 WIOA Migrant andSeasonal FarmworkerPrograms

DWD is producing a cooperativeagreement that will be signed byeach region and the 167 Grantee(UMOS). Please contact RobertRuble at:[email protected] toacquire a copy.

8 Wagner-Peyser labor-exchange/employmentservices

DWD – WP Local WDB Member Name: Steve ReznicekAgency: DWD/WPDate Signed:

9 Adult Education andLiteracy (AEL) (Title II)

The number of AEL programs ineach region will vary. The LocalDirector of each of the program(s)partnering in the MOU should signthe MOU.

Name: Betty Wymore & Amanda HaileAgency: DESE/AELDate Signed:

10 VocationalRehabilitation (VR)

The local Vocational RehabilitationWDB representative serving onthe board.

Name: Rob ZirfasAgency: DESE/VRDate Signed:

Page 69

Name: Brian Gough

12-5-17

12-5-17

12-5-17

11-29-17

11-29-17 & 11-29-17

11-29-17

12-7-17

Name: Robbie CraigAgency: United Tribes fo KS & NE Inc.Date Signed: 03/25/2018

Name: Jose MartinezAgency: UMOS-NFJPDate Signed: 04-02-18

11 The SeniorCommunity ServiceProgram

Determined by Local WDBAgency: SCSEP/SER National

12 Perkins Career andTechnical Education

Local Career and Tech Ed Director Name: Dr. Lenny KlaverAgency: NCMC

13 Trade AdjustmentAssistance

DWD – WP Local WDB Member Name: Steve ReznicekAgency: DWD-WPDate Signed:

14 Jobs for VeteransState Grants

DWD – WP Local WDB Member Name: Steve ReznicekAgency: DWD-WPDate Signed:

15 Community ServicesBlock Grant Activities

Please contact Jeriane Jaegers at

16 U.S. Dept. of Housingand UrbanDevelopmentemployment andtraining activities.

Determined by Local WDB

Date Signed:

17 State UnemploymentCompensation Lawactivities

Name:Agency:Date Signed:

18 Reintegrationprograms for eligibleoffenders

Determined by Local WDB Name:Agency:

19 Temporary Assistancefor Needy Families(TANF)

Page 70

Name: N/AAgency:

Please contact –Spencer Clark atDOLIR and copy Spencer Clark.

11-29-17

11-29-17

Date Signed: 12-7-17

Name: Agnacio Salazar

Date Signed: 12-7-17

Name: Patrick Luebbering

Name: Patrick Luebbering

[email protected]

[email protected]

Ann PrecytheDepartment of Corrections

Date Signed:

[email protected] of Employment Security

Anna Hui

Please contact Jeriane Jaegers at

Agency: FSD/CSBGDate Signed: 01-25-2018

Agency: FSD/CSBGDate Signed: 01-25-18

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02-15-18

kim

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12-22-17

northwest region workforce development board missouri job ... · month the one-stop partners meets...

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