northridge presentation share point portal user experience
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SharePoint Portal UX Maturity Model Classifying your Experience
[email protected] | 855.587.9900 | www.northridge.com
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www.northridge.com | Proprietary & Confidential
Who is Northridge? Northridge is a nationally-recognized leader in delivering collaboration solutions to mid-market and enterprise clients throughout North America.
By combining vast expertise in the areas of business consulting, user experience, and collaboration technology, Northridge delivers comprehensive collaboration solutions for the Enterprise and Internet that are highly functional, beautifully creative, and aligned with our clients' strategic business initiatives.
We have a Strong Foundation and we experience Continued Growth
• 10+ years in business, 100+ full-time consultants serving clients across North America
We own and operate a Global Development Center in Argentina • Extends our ability to deliver high-quality, cost effective services and solutions
We are a Microsoft Managed Partner
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Northridge Capabilities Core Strengths Brought Together Seamlessly
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User Experience and SharePoint
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COMPOSITES
Business Applications
• Program & Project Management
• Custom Business Application Development
• Read / Write Integration w/ Line of Business (LOB) data
• Visual Studio Support
• Data Exposed Through Web Services & APIs
INSIGHTS
Business Insight & Analysis
• Dashboards & Scorecards
• BI Reports
• Incorporation of LOB Data from Data Warehouse
• Web Analytics
• PowerPoint, Excel Services, Visio Services
SEARCH
Enterprise Search
• Search Structured & Unstructured Content
• Search Content w/in SharePoint, File Shares, Websites, Email Folders, Databases, LOB Systems (FAST Search)
• Social Relevance & Phonetic Search
CONTENT
Web & Enterprise Content
• Web Content Management
• Enterprise Document, Records, Audio/Video Management
• Workflows & Routing, Metadata Taxonomies and Folksonomies
• Document Imaging & Capture
COMMUNITIES
Social Networking
• Communities, My Sites, Blogs & Wikis
• Tagging, Tag Clouds, Ratings, Activity Feeds, Social Bookmarking
• Profiles & Expertise
• Organizational Browsers
SITES
Websites & Portals
• Intranet, Extranet, & Internet Sites
• Collaboration & Productivity Solutions
• On-premise, Cloud-based, & Hybrid Models
• Cross Browser, Offline, Mobile, MS Office Integration
What is SharePoint The Collaboration Platform for the Enterprise and Internet
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What is User Experience Lexical Definition
User Experience (UX) is about how a person feels about using a system. It highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership, but it also includes a person’s perceptions of the practical aspects such as utility, ease of use and efficiency of the system.
User experience is subjective in nature, because it is about an individual’s feelings and thoughts about the system. User experience is dynamic, because it changes over time as the circumstances change.
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What is User Experience A Positive Relationship between Users and the Solution
• Business goals and objectives
• Intended behaviors of the audiences
• Information and content being presented and consumed
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Defining UX Designing for Usability
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• Branding
• Creative Design
• Content Presentation
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Defining UX Visual Design
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• Branding
• Creative Design
• Content Presentation
• Taxonomy
• Content Relationships
• Search
• Content Aggregation and Rollup
• Page Layout and Flow
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Defining UX Information Design
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• Branding
• Creative Design
• Content Presentation
• Taxonomy
• Content Relationships
• Search
• Content Aggregation and Rollup
• Page Layout and Flow
• Navigation (menus)
• Video & Rich Media
• Ratings, Tagging & Comments (Social)
• Advertisements
• Calls to Action
• Messaging
• Access & Authentication
• Personalization
• Customization
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Defining UX Interactive Design
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Why UX and SharePoint? An Investment in UX is an Investment in SharePoint
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Increase User Adoption
Improve Productivity
Drive User Behavior
Delight Your End Users
Brand Reinforcement
Empower Employees
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Classifying Portal Maturity
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“Today's portals are not just about access; the best ones provide true integration of enterprise information, resources, and tools in a unified user experience. The portal is a dashboard that offers all the enterprise information and applications that employees need to do their jobs.” - Jakob Nielsen's Alertbox, July 18, 2011
What is a Portal?
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Classifying Your SharePoint Portal Maturity
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Classification of SharePoint in Your
Organization
Use of SharePoint in Your Organization
Collaboration, Document Management, Social Computing
Collaboration Site(s)
Intranet/Extranet Application
Business Process Automation, Reporting, Department Sites
Corporate Communications, Personalized and Targeted Content, Enterprise Search, Enterprise Dashboards
Portal
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Classifying Your SharePoint Portal Experience
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Quality of User Experience
Configuration and Customization (Effort)
Light
Medium-Low
Medium
Involved Heavy
High
SharePoint UX Maturity Model Factor of Configuration and Customization
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We Can Classify Your UX Needs Based on
Your Classification of SharePoint
UX Should Mature as Your Classification of SharePoint Matures
Collaboration, Document Management, Social Computing
Collaboration Site
Intranet
Business Process Automation, Reporting, Department Sites
Corporate Communications, Personalized and Targeted Content, Enterprise Search, Enterprise Dashboards
Enterprise Portal
Light Involved Heavy
Medium-Low
Medium
High
SharePoint Portal UX Maturity Model Marrying UX Maturity with SharePoint Portal Maturity
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Collaboration, Document Management, Social Computing
Collaboration Site
Intranet
Business Process Automation, Reporting, Department Sites
Corporate Communications, Personalized and Targeted Content, Enterprise Search, Enterprise Dashboards
Enterprise Portal
Light Involved Heavy
Medium-Low
Medium
High
Basic
Advanced
Sophisticated
Classifying Your SharePoint Experience The Optimal Balance of Configuration and Customization
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Classifications of SharePoint Portal UX
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Basic
• Branding
• Creative Design
• Content Presentation
• Elementary IA
• Site Templates
• Initial Taxonomy
Advanced
• Integration of Custom Developed Web Parts
• More Sophisticated Taxonomy
• Higher Level of Customized/Configured Information Architecture
• Advanced Site Templates
• Page Layouts
• Custom Site Directories
Sophisticated
• Sophisticated Creative Design and Branding
• Publishing
• Content Aggregation and Rollup
• Content Management
• Advanced IA
• Advanced Page Layouts
• Calls-to-Action
• Custom Navigation and Mega-Menus
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Examples Basic UX
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Examples Basic UX
Consistent Team Member Web Part
Established Brand
Navigation Consistency
Prioritized Task List
Visual Cues
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Examples Basic UX
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Examples Basic UX
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Examples Basic Portal UX
NRDC Collaboration Portal
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Examples Basic Portal UX
Personalized roll-up of relevant and new documents
Links to other organizational applications / sites
Consistent, organized, and intuitive navigation / menu
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Examples Advanced Portal UX
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Examples Advanced Portal UX
Link List
News List
Navigation
Search
Views into Document Library
Breadcrumb
Employee Spotlight
Calls-to-action
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Examples Sophisticated Portal UX
Limited Brands Store Portal
Customer Logo
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Examples Sophisticated Portal UX
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Personalized/Localized Content
Latest Brand News
Displays the latest, current news
Personalized Summary
Distinct, call to action for upcoming product news
Alerts
Sticky Notes
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Examples Sophisticated Portal UX
Northridge Enterprise Portal
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News Carousel
Custom Employee Directory and Search
Advertisement and Call to Action
Personalized Content
Social Content
Branding
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Examples Comprehensive
Infineum Enterprise Portal
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Examples Comprehensive
News List
News Carousel
Calls-to-action
Customized My Links Dropdown
Branding of Content Areas Throughout Portal
Feedback Mechanism
Activity Feed from My Site
Personalized Bulletins based on role and/or location
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Examples Comprehensive
Infineum Global Navigation | Mega Menu
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Examples Comprehensive
Infineum News Center
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Examples Comprehensive
Infineum Search Results
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Examples Comprehensive
Infineum Team Site
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Examples Comprehensive
Infineum Team Site | Mega Menu
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Examples Comprehensive
Infineum My Profile| My Site
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Contact Information: www.northridge.com [email protected] 855.587.9900