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North Country Community College

Strategy 1 A: Increase college involvement with Community/non-profit/civic organizations.

Action Item 1

ID 18

Action Item Description 1

Update and refine facilities rate and use schedule.

Desired Outcome

Increase utilization and awareness of college facilities and offerings that promotes community involvement and access.

KPI 1 Increase the number of room reservations/rentals/contracted events by 20% annually.

KPI 2 Increase the number of summer camp programs by 20% annually.

KPI 3 Increase the number of conferences by 20% annually.

Area Responsible Administration & Financial Affairs Department (s) Association, Athletics

Progress Year

2012-13

Progress Year 1 Description

Reviewed existing facilities use policies' process and fees. Communicated with Chair of Winter Carnival regarding offering events at the College during Winter Carnival 2014 and added Saranac Lake rugby event in summer 2013.

Progress Ratin

UP

Progress Year 2

2013-14 Progress Year 2 Description

Scheduled community use of Sparks resulted in 118 activities (from 113 PY) and 146 (from 131 PY) classroom reservations from outside agencies. Assn has 5 scheduled for this summer. Village of Malone & DDP were added as recurring visitors this year.

Progress Year 2

=

Progress Year 2014-15


No progress made in updating facilities fee schedule.

Progress Year 3

=

Action Item 2

ID 48


Hold annual open house with students (and other College community members) and not for/non-profits organizations and other local businesses at the beginning of the academic year.

Desired Outcome

Increase interaction between College community and local organizations and businesses.

KPI 1 Students demonstrate awareness of local organizations and businesses in their campus community.

KPI 2

KPI 3

Area Responsible Student Life Department (s) President's Office, Association, Administration

Progress Year

2012-13


No action taken.

Progress Ratin

=

Progress Year 2


Initial discussions held fall 2013 but no progress made.

Progress Year 2

=



No annual event held with students and local businesses.

Progress Year 3

=

Action Item 3

ID 49


Publicize involvement of faculty and staff in area non-profit and civic organizations.

Desired Outcome

Greater awareness of faculty and staff involvement in community; accentuates NCCC's service record in the community.

KPI 1 Annually collect information from faculty and staff regarding their involvement in these organizations (information provided voluntarily).

KPI 2 Annually publicize the total number of civic engagement/volunteer hours in local media and on campus web site/publications.

KPI 3 Submit a minimum of two feature stories each semester to local media.

Area Responsible Student Life Department (s) Web Developer

Progress Year

2012-13


A mechanism for collecting information from faculty and staff related to involvement in civic engagement was not developed in the 2012-13 year. Contingent on successful hire of web developer.

Progress Ratin

=

Progress Year 2


No activity in this reporting period.

Progress Year 2

DOWN



Part-time web developer approved.

Progress Year 3

UP

Strategy 1 B: Create partnerships with business and economic sectors to enhance the College's role in economic developmentand workforce education.

Action Item

ID 58


Develop public-private partnerships to provide student housing off campus property and co-located in downtown properties.

Desired Outcome

Increased enrollment and retention on all three campuses.

KPI 1 Provide 80-100 student housing spaces in Ticonderoga and 190 student housing spaces in Malone by 2015.

KPI 2 Add to the tax base and economic impact for municipalities and counties that exceeds a combined total of $10,000,000 (EMSI based calculation) by 2015.

KPI 3 Provide an additional 250-350 student housing spaces in Saranac Lake by 2015.

Area Responsible President's Office Department (s) Campus & Student Life, Fiscal Operations, Association

Progress Year

2012-13


Public and private partnership established in Ticonderoga; under discussion in Malone; no progress in Saranac Lake.

Progress Ratin

UP

Progress Year 2


College awarded $55,000 REDC grant to completed feasibility study for Ticonderoga project in 2014.

Progress Year 2

UP



ESD requirements finalized for Ticonderoga and now allows College to commence with Lowe's feasibility study in 2015-16.

Progress Year 3

UP

Action Item 1

ID 3


Connect with community groups (Rotary, Kiwanis, Lions) regarding College as College staff engages established municipal (i.e. Chamber of Commerce) and economic groups (AEDC, WIB) in the region.

Desired Outcome

On-going and sustained relationships with local government, employers, school districts, community leaders, and citizens.

KPI 1 2 forums held each year beginning in 2012-13; input from forums used to update action items linked to future continuing education and academic program offerings. First set of collated data available in August 2013.

KPI 2 Communication (press releases, local stories, web-hosted stories) out to the region presenting potential programs & services under discussion.

KPI 3

Area Responsible President's Office Department (s) President's Office, Association, Academic Affairs

Progress Year

2012-13


No public forums scheduled; meeting with employers occurred at facilities; or at community sessions in Malone and Ticonderoga; new programs under consideration based upon discussions.

Progress Ratin

UP

Progress Year 2


One public forum held in September for the Saranac Lake community tied into Collegetown presentation; on-going meetings with regional economic development groups (AEDC, representatives from Franklin & Essex IDAs, local legislators).

Progress Year 2

UP



College served on Franklin County Task Force on Comprehensive Economic Development Plan & College hosted Agricultural Careers meeting with regional stakeholders; Start-Up NY Advisory Board created with key stakeholders noted in KPI

Progress Year 3

UP

Action Item 2

ID 27


Launch "entrepreneurs in the classroom" program in ACE facility in downtown Saranac Lake.

Desired Outcome

Create a vibrant learning environment that enmeshes small business start-ups with "matching" curriculums.

KPI 1 Acquire new facility and launch first programs(entrepreneurs, students and faculty) open in Fall 2016.

KPI 2 Create 30 new jobs three years after the new facility opens.

KPI 3

Area Responsible President's Office Department (s) Academic Affairs; Enrollment Management; Financial Operations

Progress Year

2012-13


SUNY 2020 grant proposal ($10,000,000) written and submitted in October 2012. Awards announced in May, 2013; NCCC not a finalist. Grant proposal will be resubmitted in 2013.

Progress Ratin

UP

Progress Year 2


College decided to not resubmit SUNY 2020 proposal in November 2013; College is preparing StartUp NY site plan for future businesses to partner with College; no jobs created to date, new facilities thru this program is tentative at this time.

Progress Year 2

UP



College continues to not submit grant proposals related to facilities & workforce development; movement on this item dependent on identification of credit/non-credit programs that faculty will support advancing with external stakeholders.

Progress Year 3

=

Action Item 3

ID 28


Establish partnerships (via Collegetown concept or otherwise) with municipal entities that is focused on creating jobs in the region.

Desired Outcome

Partnerships tie economic development to College's academic programs and continuing education offerings.

KPI 1 Establish three formal partnerships by 2015;

KPI 2 30 jobs created by 2018.

KPI 3

Area Responsible President's Office Department (s) EMSS, Communications & Web Marketing

Progress Year

2012-13


College town partnerships established in Malone and Ticonderoga in 2012-13.

Progress Ratin

UP

Progress Year 2


Collegetown (CT) proposal in Malone included in 2013 REDC CFA request, CFA unfunded; new CFA application submitted by owners in June 2014. CT housing pilot launched in Ti in Fall 2013; Education Alliance presented possible CT projects to SL in Fall 2013

Progress Year 2

=



College continues to not submit grant proposals related to facilities & workforce development; movement on this item dependent on identification of credit/non-credit programs that faculty will support advancing with external stakeholders.

Progress Year 3

=

Strategy 1 C: Create comprehensive program of non-credit academic, workforce and cultural enhancement offerings.

Action Item 1

ID 29


Develop a series of sports-based programs for PK-16 participants

Desired Outcome

Provide a vibrant campus community in the summer.

KPI 1 Successfully add one new summer camp annually.

KPI 2

KPI 3

Area Responsible Academic Affairs Department (s) Athletics, Association

Progress Year

2012-13


No progress reported.

Progress Ratin

=

Progress Year 2


10 summer camp programs reported in summer 2013. 8 programs scheduled for summer 2014

Progress Year 2

MET



10 programs/clinics for 14-15 including Kids Night Out, Kids Week, Easter Egg Hunt, Swim for Life and Summer Basketball Clinic.

Progress Year 3

MET

Action Item 2

ID 30


Create a business plan for offering continuing education programs.

Desired Outcome

Provide community members with non-credit offerings throughout the calendar year.

KPI 1 Develop a business plan by December 2016.

KPI 2 Resource coordination function for promoting, marketing and managing continuing education programs on all three campuses.

KPI 3 Increase continuing education program offerings to 30 programs annually commencing in Fall 2014-Summer 2015.

Area Responsible President's Office Department (s)

Progress Year

2012-13


Business plan drafted in 2012-13.

Progress Ratin

UP

Progress Year 2


No progress on continuing education initiative in this year due to lack of resources to fund position.

Progress Year 2

=



Academic Affairs will begin coordinating pilot CE programs in summer 2015. Coordination not resourced yet.

Progress Year 3

UP

Strategy 1 D: Expand role and function of college advisory committees.

Action Item 1

ID 1


Create or reinvigorate advisory councils for all program offerings

Desired Outcome

Use focused information/planning for programming or outreach.

KPI 1 Insure that representation on Advisory Boards are not insular in nature and with broad representation from the communities these programs serve.

KPI 2 Business environmental scan to be done at workforce development summits at each campus.

KPI 3

Area Responsible Academic Affairs Department (s) .

Progress Year

2012-13


4 functioning councils in place: Business, Human Services/Chem Dep, Rad Tech, Massage Therapy. SUNY Wrkfrc Develop. Grant completed sent to Clinton C. Expected release of funding 11/2013.

Progress Ratin

=

Progress Year 2


No progress toward KPI

Progress Year 2

=



New Wilderness Recreation Leadership and Computer Graphics Design advisory boards created and launched. KPI 1 has been met.

Progress Year 3

MET

Action Item 3

ID 50


Create advisory boards for each academic department/program.

Desired Outcome

Insure academic programs are current with employer needs and expectations; promote student internship opportunities.

KPI 1 Successfully launch 3 academic program advisory boards in Fall 2013; and three each year thereafter until all academic programs represented.

KPI 2

KPI 3

Area Responsible Academic Affairs Department (s) academic coordinators

Progress Year

2012-13


New advisory boards established in 2012-13 = 0. Current number of advisory boards in place = 5 (Business, Nursing, Rad Tech, Massage Therapy, and Human Services). Number of current advisory boards that met in 2012-13 = 5.

Progress Ratin

=

Progress Year 2


Business (5), Nursing (2), Rad Tech, Human Services/Chemical Dependency (3), Massage Therapy. 11 completed (target for year three was 9)

Progress Year 2

MET



Two new advisory boards launched (CGD and WRL).

Progress Year 3

UP

Strategy 2 A: Create K-12 educational partnerships that support increasing the number of students enrolling in college.

Action Item 1

ID 4


Develop MOU with Newcomb to support expanded program delivery if feasible.

Desired Outcome

Enable students within Newcomb to earn credits towards NCCC AS/Liberal Arts degree.

KPI 1 Establish MOU for Newcomb students to be admitted into dual enrollment program.

KPI 2 Process application for dual enrollment for Newcomb through SUNY channels.

KPI 3 Arrange October meeting with subcommittee to clarify costs and requirements for dual enrollment programming.

Area Responsible Academic Affairs Department (s) Grants

Progress Year

2012-13


Meeting held with College leadership and Newcomb School District in Spring semester; sub-committees formed to work on specific items, 1 academic sub-committee met in May 2013.

Progress Ratin

UP

Progress Year 2


NCCC & Newcomb School District discussed district's financial obligation to the program. An agreement was not reached and the district has opted to partner with Paul Smith College for Fall 2014.

Progress Year 2

DOWN



This action item has be removed at this time.

Progress Year 3

UNMET

Action Item 2

ID 19


Conduct analysis of area high schools students and where they attend college

Desired Outcome

Increase awareness of NCCC programs so we assist in minimizing chargeback costs to sponsoring counties.

KPI 1 (8/13) Increase student inquiries cards completed by 10% of those prospective students who attend evening information sessions and speak with NCCC representatives.

KPI 2 (8/13) Increase by 10% the number of sponsoring counties' high school graduates attending NCCC by 2015.

KPI 3

Area Responsible Admissions Department (s) Enrollment Management; President's Office

Progress Year

2012-13


Collected data from counties and compared to attendance of counties graduates attending other community colleges. Analysis needs to be completed in light of new KPIs.

Progress Ratin

=

Progress Year 2


Generated SUNY based report of Essex & Franklin students by program attending other SUNY colleges (CC & state operated) as well as report reflecting NCCC students by county of residence.

Progress Year 2

=



No progress to report. Kept current status of Progress Year 2.

Progress Year 3

=

Strategy 2 B: Create K-16 initiatives to improve college readiness.

Action Item 1

ID 8


Create a summer program for academically challenged high school students.

Desired Outcome

To increase retention of these academically challenged students in the summer program so that they are eligible for the College Bridge program.

KPI 1 Develop and implement residential summer college readiness program for the middle percentile of high school students by summer 2014.

KPI 2

KPI 3

Area Responsible Academic Affairs Department (s) College Bridge

Progress Year

2012-13


No activity reported for this progress period.

Progress Ratin

=

Progress Year 2


No activity reported for this period (considering removing initiative in 2014-15 if no action taken).

Progress Year 2

=



No progress to report. During Early College HS program, area high schools noted that most students would not be available for a summer program.

Progress Year 3

=

Strategy 2 C: Enhance higher education partnerships that ensure seamless mobility for students.

Action Item 1

ID 5


Develop MOUs/Agreements with each College Bridge school program.

Desired Outcome

Establish clarity regarding division of responsibilities between the College and each high school district.

KPI 1 Establish agreements with 28 participating school districts by end of 2013-14 academic year: 7 schools by Dec., 7 by March, 7 by end of April, 7 by end of June.

KPI 2 Develop and finalize MOU's with each unit at schools i.e.: counselor/advisor, faculty, administration.

KPI 3

Area Responsible Academic Affairs Department (s) Bridge Program

Progress Year

2012-13


Final MOU language completed by October 31.

Progress Ratin

UP

Progress Year 2


All MOUS were completed this year.

Progress Year 2

MET



As a MET action item in 2013-14, this action item will be removed.

Progress Year 3

MET

Action Item 2

ID 6


Organize Bridge Program workshops by discipline to include High School teachers and College instructors.

Desired Outcome

Documented evidence of the quality of oversight of NCCC courses and programs offered at the high school sites.

KPI 1 Increase discipline meetings from 2 to 4: Art, Business, Math & English by 2015-16.

KPI 2 (addition 7/1/14 - 85% of Bridge faculty will participate in workshops with NCCC faculty by June 1, 2016)

KPI 3

Area Responsible Academic Affairs Department (s)

Progress Year

2012-13


Met with Bridge faculty in October 19, 2012.

Progress Ratin

=

Progress Year 2


Meetings conducted with Math, English and Biological Sciences; 50% of Bridge faculty attended, Art meeting will be rescheduled; Accuplacer administered with Bridge students - June 2014.

Progress Year 2

UP



CB workshops were scheduled for BUS and CGD but due to program review, were postponed. ENG 101 workshop between HUM and high school faculty to develop a shared syllabus scheduled for Fall 15.

Progress Year 3

=

Strategy 3 A: Develop strategies to integrate cultural and global awareness in the learning environment.

Action Item 1

ID 53


Increase opportunities for international tours and travel.

Desired Outcome

A greater number of students participate in study abroad experiences and study abroad travel than what occurred in 2011-12.

KPI 1 Increase student participation in travel programs.

KPI 2 Host two international tours for students annually where one program has a strong service learning component in 2012-13.

KPI 3 Host two international tours and one domestic tour for students in 2014-15 where at least two programs have service learning components. Increase to 4 (2i, 2d) in 2016-17.

Area Responsible Academic Affairs Department (s) academic coordinators, interested faculty, Campus and Student Life, Financial Affairs

Progress Year

2012-13


2 Student tours completed (Central America (nursing students) and to Paris, France).

Progress Ratin

UP

Progress Year 2


2 student tours completed (Central America (nursing students) and to Italy).

Progress Year 2

UP



2 student tours completed (Honduras for Nursing Students and Eastern Europe).

Progress Year 3

UP

Strategy 3 C: Promote cross-cultural learning experiences for students and staff.

Action Item 1

ID 10


Integrate student activities that focus on global cultures and issues into overall student activity plan.

Desired Outcome

Offer programs and activities for students that expose them to other cultures.

KPI 1 25% of student activity programs focused on global awareness and cultural competence by 2016-17.

KPI 2 Collect data regarding global awareness and cultural competence occurring in the classroom.

KPI 3

Area Responsible Student Life Department (s)

Progress Year

2012-13


A number of student activities events occurred during the 2012-13 year that promoted diversity and/or cultural competency. The percentage of events that met this criteria was 10% according to Campus and Student Life.

Progress Ratin

=

Progress Year 2


A decrease in the number of student activities events occurred in 2013-14 and as a result, there were fewer diversity and/or cultural competency events.

Progress Year 2

DOWN



9.8% of student events were focused on diversity or global awareness issues. An improvement from 2013-14 but did not meet the KPI of 10%. Cultural competence is built into many courses and SS Dept developed a Soc of Diversity course (approved Spring 15).

Progress Year 3

=

Strategy 3 D: Demonstrate an institutional commitment to diversity and inclusion.

Action Item 1

ID 9


Create Council for Diversity and Inclusion that will develop a comprehensive plan for diversity and inclusion at NCCC.

Desired Outcome

Ensure sustained institutional effort regarding global and cultural awareness.

KPI 1 Council receives charge from President by January 1, 2013.

KPI 2 Diversity and Inclusion Council presents final draft of Diversity and Inclusion strategic plan to the President's Council by October 1, 2013.

KPI 3 Diversity and Inclusion successfully implements first stage of strategic plan by February 28, 2014.

Area Responsible Student Life Department (s) any other department and student governments

Progress Year

2012-13


Co-chairs met with President in fall 2012; examples of strategic plans shared with co-chairs. No further progress made after the Fall semester discussion.

Progress Ratin

=

Progress Year 2


No progress made this year.

Progress Year 2

=



No progress made this year. Committee will be established in 2015-16 as part of College's response to SUNY's recent recommendations on diversity and inclusion.

Progress Year 3

=

Strategy 4 A: Align college planning and resource allocation to college mission, vision and strategic directions.

Action Item 1

ID 40


Annually assess institutional effectiveness by reporting out resource allocation decisions tied to strategic directions and progress toward action item completion.

Desired Outcome

Account for level of institutional effectiveness by linking resource allocation decisions to strategic directions.

KPI 1 President's Council will meet each summer to complete an evaluation of progress related to all action items and calculate the degree of resource allocation that occurred.

KPI 2 President's Council will annually disseminate a progress report to the Board of Trustees and the College community.

KPI 3

Area Responsible President's Office Department (s) President's Council, LRP&B Chair, Senate Chair

Progress Year

2012-13


College- wide strategic plan completed in 2012-13. Summer 2013 retreat will review progress of SP and forward to campus community in Fall 2013. Linking resource allocation to SP analysis to be completed.

Progress Ratin

UP

Progress Year 2


College- wide strategic plan updated in summer of 2014 after annual review completed.

Progress Year 2

MET



College-wide strategic plan updated in summer of 2015 after annual review completed. New format reviewed for upcoming year.

Progress Year 3

MET

Strategy 4 B: Align the technology planning process to strategic directions.

Action Item 1

ID 33


Identify resources to improve marketability and use of College web site that includes a social media presence.

Desired Outcome

Ensure a high quality web presence exists at the College.

KPI 1 Annual survey of College web users rate overall web presence at 80% or higher.

KPI 2

KPI 3

Area Responsible President's Office Department (s) Admissions, IT, web developer

Progress Year

2012-13


Survey conducted in November 2012, shared with TAB and Technology Strategic Plan created which includes community response to website satisfaction. Director of Communications & Web Media hired in July 2013.

Progress Ratin

UP

Progress Year 2


New web site launched in April 2014; no user survey implemented.

Progress Year 2

UP



2nd version of new web site launched in 14-15; no user survey implemented.

Progress Year 3

UP

Strategy 4 C: Utilize technology to provide an effective working environment for all staff.

Action Item 1

ID 11


Review and analyze management information system to ensure stability and data integrity.

Desired Outcome

(8/13) Ensure College management information system is stable and data integrity is protected.

KPI 1 (8/13) Hire a Web Developer/Network Support staff in Ticonderoga to support workload need. Continue to migrate systems to SUNY systems for greater data compatibility.

KPI 2 (8/13) Identify new servers and improved connectivity costs. Identify best vendor for assistance, ability to resource internally/externally, and implement by 2/1/2014

KPI 3 (8/13) Support data, network and cyber-security through RISC assessment, a simulation of all College computer activity to assess for weaknesses and make adjustments & complete by 12/31/2013.

Area Responsible Administration & Financial Affairs Department (s) Technology Services, TAB, Registrar, Enrollment Management

Progress Year

2012-13


CAMs updated summer 2013 for additional functionality and security features; added functionality includes ability to use data in development of future dashboards.

Progress Ratin

UP

Progress Year 2


New IT Staff member hired for TI Campus & Web Dev 10/2013. 3rd party RISC assessment conducted 3/2014. Centralized data warehouse in CAMS est. 1/2014 from all systems - CAMS, MIP, Payroll, etc. used by admin areas, enr, OSCL, Reg, etc. for reporting.

Progress Year 2

MET



Three new servers purchased and installed this year. Greater access to data warehouse needs further work.

Progress Year 3

MET

Action Item 2

ID 12


Manage technology support personnel needs to ensure skill sets are appropriate to meet College needs; develop or realign positions as required.

Desired Outcome

Less reliance on one individual for all things technology-related. There must be cross-trained staff to provide support for critical systems that are necessary for core business processes to function.

KPI 1 Completion of a comprehensive needs assessment in Technology Services by June 2013.

KPI 2 All Technology Services staff are cross-trained to support a wide-variety of IT functions (and no less than 2 cross-trainings conducted annually) by August 2015.

KPI 3

Area Responsible Administration & Financial Affairs Department (s) Technology Services

Progress Year

2012-13


Needs assessment underway; new Technology Coord hired to support web development/network support. Cross training on help desk staff on student account activity has begun.

Progress Ratin

UP

Progress Year 2


Comprehensive 3rd party needs assessment of network and servers completed 3/2014. New IT Staff member has been fully trained on all NCCC/SUNY systems as of 2/2014. Has assumed lead responsibility for Office365, faculty accounts and the college website.

Progress Year 2

MET



Part-time staff approved for Malone campus for upcoming year. Continuation of cross-training with new IT staff will be required (remove action item for next year).

Progress Year 3

MET

Action Item 3

ID 43


Improve functionality of faculty portal for advising purposes.

Desired Outcome

Improve advisement thru faculty direct access to information versus obtaining information from the Registrar or VPAA.

KPI 1 A 20% reduction of inquiries (phone calls, email messages) to the Registrar and/or Academic Affairs compared to baseline results (2012-13).

KPI 2 (NEW) FERPA training development and delivery to all faculty - Academic Affairs (?)

KPI 3

Area Responsible Academic Affairs Department (s) Technology Services, Registrar, Academic Affairs, Advising Committee, EMSS

Progress Year

2012-13


No action taken

Progress Ratin

=

Progress Year 2


CAMS advising interface developed for Advisors and tested 5/2014 (software installed for all advisors). Training program for advisors on new environment to occur Summer/Fall 2014 to be delivered by IT and Registrar. CAMS Portal upgrades to occur SU-14.

Progress Year 2

UP



No data on inquiry #, in part due to staffing. Course sequences, worksheets, cheat sheet and online advising manual have supported improved access to info and led to decreased reliance on Records (anecdotal). Degree audits continue to be unreliable.

Progress Year 3

UP

Action Item 4

ID 46


Properly network the residence halls.

Desired Outcome

Residence hall professional staff has access to network (related to student services and security activities).

KPI 1 Provide funding to properly network the residence halls to the campus network infrastructure.

KPI 2 NEW KPI: Transition from TWC lines to DANC lines to improve bandwidth and produce cost savings.

KPI 3 NEW KPI: Create authentication for wireless service to College users including guests to improve speed and limit need for additional bandwidth resulting in cost savings.

Area Responsible Administration & Financial Affairs Department (s) Association

Progress Year

2012-13


College funded networking Association's property (residence halls) to support increase student access to internet via tying residence halls to College internet network.

Progress Ratin

MET

Progress Year 2


College Residence Halls are properly networked at appropriate bandwidth capacity. No complaints or negative feedback after one full academic year of this new service being in place. DANC lines installed and user authentication completed.

Progress Year 2

MET



The Association is replacing the wireless relays in summer 2015; the final step toward increasing bandwidth for residence hall students (this action item can be removed).

Progress Year 3

MET

Action Item 5

ID 54


Create on-line repository, updated annually, of institutional budgeting, planning and assessment data readily accessible by faculty and staff.

Desired Outcome

All College institutional research and assessment data accessible internally and on-line to employees.

KPI 1 (8/13) Work with TAB to create on-line repository in data warehouse of all institutional resource and assessment data by May, 2014. Will also include dashboards on financial and enrollment reviews with academic programs completed.

KPI 2 KPI (NEW): Expand training to increase reporting knowledge for all administrative areas. Decentralize reporting on each area for most regular and ad hoc reports with assistance from IT.

KPI 3

Area Responsible Administration & Financial Affairs Department (s) Technology Services, LRP&B Committee

Progress Year

2012-13


No action taken.

Progress Ratin

=

Progress Year 2


A central data repository/warehouse has been established for all college systems and data 1/2014. Report and dashboard development are underway to make the data from the warehouse more accessible to end users.

Progress Year 2

UP



Refinement of CAMS data collection and report generation completed in Spring 2015 with visit from Three Rivers staff.

Progress Year 3

UP

Strategy 4 D: Utilize technology and new delivery modes to enhance student learning.

Action Item 1

ID 14


Ensure all technology related issues are brought to the Technology Advisory Board (TAB) for review and analysis; recommendations for resolution are then presented by the TAB chair to President's Council for final decision.

Desired Outcome

Coordinated, consistent, and systematic technology planning and implementation that is integrated with NCCC planning processes (Strategic Plan, institutional effectiveness, Enrollment Management Plan, Assessment Plan, Facilities Master Plan, etc.)

KPI 1 Master Technology Plan in place and approved by December 2012 and updated annually in June each year thereafter.

KPI 2 (NEW) Revive TAB and reconsider their charter in their supporting technology. Identify decision-making model between IT and TAB

KPI 3 Annually assess technology stakeholders in regard to their satisfaction related to coordination and consistency in managing technology infrastructure.

Area Responsible Administration & Financial Affairs Department (s) Technology Services, TAB

Progress Year

2012-13


Tech Plan created 12/2012. Updates on progress made to the plan shared with the College community. Approximately 70% of plan completed to date.

Progress Ratin

UP

Progress Year 2


TAB revived Fall 2013. Group now part of College Senate. Changes to be vetted by IT. 13-14 Tech Plan 100% complete.

Progress Year 2

MET



2013-14 Tech Plan was not updated in current year though tech advances were implemented by IT staff. Tech Plan update needed. Academic Tech Comm established Fall 2014 needs to continue its work in responding to operational and policy recommendations.

Progress Year 3

=

Strategy 5 A: Develop strategies that engage and support the diversity of student learning.

Action Item 1

ID 17


Create and resource a systematic process for faculty development. Create a systematic process to develop competence in various teaching modalities.

Desired Outcome

Faculty training consistently provided for both full time & part time faculty; ensure quality on-line and videoconference instruction; provide support for effective teaching pedagogies.

KPI 1 60% of faculty evaluated annually score 75% or higher on those measures of effective teaching identified.

KPI 2 Professional development series offered 5 times/year for all faculty.

KPI 3

Area Responsible Academic Affairs Department (s)

Progress Year

2012-13


No progress. Three professional development nights scheduled for fall 2013.

Progress Ratin

=

Progress Year 2


Two professional development sessions coordinated by academic affairs during academic year.

Progress Year 2

UP



Opening day presentation by Prof Matt McGue. SmartBoard and MoodleRooms training provided several times in Spring 15. Video training supports for MoodleRooms. PD funds supported numbers of training including attendance at three major conferences.

Progress Year 3

UP

Action Item 6

ID 57


Provide advisor training.

Desired Outcome

Advisors are provided with an advanced level of knowledge competencies and skills necessary to successfully assist students in advising.

KPI 1 In consultation with the Advising Committee, create an advisor training schedule for Fall 2013 by May 1, 2013.

KPI 2 80% of advisors trained by the end of Spring 2014.

KPI 3 100% of advisors trained by the end of Spring 2015.

Area Responsible Academic Affairs Department (s) EMSS, Advising Committee

Progress Year

2012-13


Advising manual completed and available on the faculty portal. One training completed in spring 2013. Modules identified for 2013-14 training.

Progress Ratin

UP

Progress Year 2


Advising training sessions offered periodically through the academic year.

Progress Year 2

UP



No universal training during the year. Advising "Cheat Sheet" developed, & distributed as was monthly time-line of responsibilities. Adv Manual updated. New hires paired with a full-time faculty member to provide training (#57 & #43 will be combined).

Progress Year 3

UP

Strategy 5 B: Integrate college student learning goals into the student experience.

Action Item 1

ID 16


Finalize a detailed Academic Assessment Plan

Desired Outcome

Systemic and consistent approaches to assessment of student learning outcomes.

KPI 1 Assessment plans in place for 50% of academic programs by December 2012; 100% by May 2013.

KPI 2 Assessment results integrated into Academic Program Reviews by 2013-14.

KPI 3

Area Responsible Academic Affairs Department (s) all academic programs; assessment coordinator

Progress Year

2012-13


Inconsistent progress by programs in defining learning outcomes. Program review template revised. CRJ made progress in program review.

Progress Ratin

=

Progress Year 2


Nursing self-study completed for State Ed, Computer Graphic's preparation for fall 2014 program review underway.

Progress Year 2

=



CGD (prog and cert) , BUS (AS, AAS, Ent Mgmt), OFT (prog and cert) completed. RT, AA and AS Lib Arts scheduled. Course-level assessments across depts conducted F14 and SP15. Need more info on % prog assmt plans.

Progress Year 3

UP

Strategy 5 C: Create and expand the accessibility of course and class offerings.

Action Item 1

ID 52


Increase night and weekend class offerings.

Desired Outcome

Increase non-traditional student enrollment and increase day class use for traditional students.

KPI 1 Increase night class offerings by 20% over base year by 2015.

KPI 2 Offer weekend class offerings by Fall 2013 and increase weekend class offerings by 20% by Fall 2016.

KPI 3

Area Responsible Academic Affairs Department (s) Admissions, Student Life, student services, Facilities

Progress Year

2012-13


One weekend class piloted in Malone.

Progress Ratin

UP

Progress Year 2


No additional weekend classes offered. Evening classes increased to 93 (24% over baseline of 75 classes - KPI 1 met).

Progress Year 2

UP



Evening classes expanded on all campuses for Spring 15 (from 18 to 23) and Fall 15 (from 14 to 24) . Weekend classes on hold until we evaluate the success of evening offerings and work out staffing issues related to weekends.

Progress Year 3

UP

Strategy 5 D: Expand support services to assist students in achieving educational goals.

Action Item

ID 60


Increase our student's financial health, awareness and success through the use of financial educational tools.

Desired Outcome

Students should have a solid understanding of money management, budgeting, and student loan repayment options.

KPI 1 Decrease our 3 year cohort default rate (CDR) to 15% by 2016.

KPI 2

KPI 3

Area Responsible Administration & Financial Affairs Department (s) Campus & Student Life

Progress Year

2012-13


Met with educational company in order to explore future contract that would assist our students in lowering their loan delinquency and default rates.

Progress Ratin

UP

Progress Year 2


SALT program purchased & implemented on a limited basis. SUNY SmartTrack resources disseminated to incoming students through college website, fin aid awards, & in New Student Registration packets. 3-year CDR is 19.3% as of 7/28/13 and not yet updated.

Progress Year 2

UP



ASA (creators of SALT) did continue to contact our students and provide default avoidance services up until our contract expired in June. Default rate is not declining…

Progress Year 3

=

Action Item 1

ID 15


Create campus leadership positions (Management Confidential) for Malone and Ticonderoga.

Desired Outcome

Coordination of academic programs and course scheduling, recruitment and oversight of instructional staff, facilities management, and community outreach.

KPI 1 Revisions to be discussed. (Steve)

KPI 2

KPI 3

Area Responsible Academic Affairs Department (s) Enrollment Management, Campus and Student Life

Progress Year

2012-13


No management confidential position created for Ticonderoga or Malone campuses.

Progress Ratin

=

Progress Year 2


Interim Associate Dean assigned to Malone for academic year.

Progress Year 2

UP



Interim campus coordinator position established for Malone in current year. Discussions in works for similar position in Ti for 15-16 AY (deemed not a SP action item, will be removed).

Progress Year 3

UP

Action Item 2

ID 34


Complete analysis of enrollment management profile of each academic program and identify strategies for improving student retention.

Desired Outcome

Implement strategies that improve student retention.

KPI 1 Improve first year cohort graduation rate by 4% over base year by 2017.

KPI 2 Improve college-wide first year cohort fall to spring retention rate by 2% point beyond base year by 2017

KPI 3

Area Responsible Admissions Department (s) Technology Services; Academic Affairs

Progress Year

2012-13


Completed program analysis and shared with coordinators and program directors. Approved 2 strategic hires as outcomes of the analysis. Reporting and tracking mechanisms developed.

Progress Ratin

UP

Progress Year 2


Completed program analysis and shared report with College community in November 2013. Advanced reporting and tracking mechanisms with weekly enrollment reports in Spring 2014.

Progress Year 2

UP



Currently reviewing program analysis by application into the program. Offering recommendations based on academic placement test scores for LAC prior to first set of ranking test scores to assist with first year retention.

Progress Year 3

=

Action Item 3

ID 44


Develop a business plan that itemizes cost and revenues to support the creation of a health services facility on the Saranac Lake campus. The business plan would include cost issues (including facilities costs, equipment, staffing) & a revenue source.

Desired Outcome

A health services facility would reduce the replication of current costs and increase the integration, understanding and cooperation and a team approach to patient care.

KPI 1 Establishment of business plan including revenue stream to support health related services (medical & counseling).

KPI 2

KPI 3

Area Responsible Student Life Department (s) Academic Affairs, community health providers

Progress Year

2012-13


No progress.

Progress Ratin

=

Progress Year 2


No progress made on this item.

Progress Year 2

=



No progress made this year.

Progress Year 3

=

Action Item 4

ID 47


Create a two year academic calendar.

Desired Outcome

Students can plan full two years ahead and two year schedule would allow textbook ordering to be more efficient.

KPI 1 Development of proposed calendars and subsequent approval and dissemination of 2013-14 and 2014-15 calendars by January 16, 2013.

KPI 2 Development of proposed calendar and subsequent approval and dissemination of 2015-16 calendar by April 15, 2013.

KPI 3

Area Responsible Academic Affairs Department (s) Association

Progress Year

2012-13


2013-14 and 2014-15 academic calendars created.

Progress Ratin

UP

Progress Year 2


2015-16 calendar created.

Progress Year 2

UP



2016-17 calendar created this year (will be removed as this is an operational item).

Progress Year 3

MET

Action Item 5

ID 55


Provide student high school transcript to advisors via on-line programs.

Desired Outcome

Improve retention through access to critical information for advising.

KPI 1 100% of student high school and college transcripts accessible to advisor on line by Fall 2013.

KPI 2

KPI 3

Area Responsible Academic Affairs Department (s) Technology Services, Enrollment Management, Registrar

Progress Year

2012-13


No progress (This action item is also related to Action Item 43).

Progress Ratin

=

Progress Year 2


No progress.

Progress Year 2

=



Several advisors (~12) have access to high school transcripts after attending CAMS training. College transcripts not available b/c of conflicting interpretations of credits. More CAMS training available in 15-16.

Progress Year 3

UP

Strategy 6 B: Expand opportunities for community participation in College activities and events.

Action Item 2

ID 42


Establish an individual community advisory board for all three campuses.

Desired Outcome

A campus advisory board (for each campus) comprised of community representatives, alumni, retirees and College representatives would provide important feedback to the College on how the two campuses can best advance in their communities.

KPI 1 Establish a community advisory board for Malone and for Ticonderoga by Fall 2014.

KPI 2 The community advisory board meets twice a year.

KPI 3

Area Responsible President's Office Department (s)

Progress Year

2012-13


Malone advisory board did not meet this year.

Progress Ratin

DOWN

Progress Year 2


No advisory boards per municipality established. StartUp NY advisory board created in summer of 2014.

Progress Year 2

=



No advisory boards per municipality established. Need to evaluate the viability of creating these boards next year. StartUp NY advisory board met in fall 2014 (This action item will be removed as not most viable way to accomplish intended goal).

Progress Year 3

=

ID 2


Establish community mentor program where mentors work with students in remedial courses the first few weeks of their college experience.

Desired Outcome

Increase community members (in particular, retirees and alumni) in assisting students be successful.

KPI 1 Develop guidelines and training program for community members interested in serving as mentees.

KPI 2 Pilot one class of ENG 100 and/or MAT 100 (approximately 20 students each) in Fall 2013.

KPI 3

Area Responsible Academic Affairs Department (s) Math faculty, English faculty

Progress Year

2012-13


No progress

Progress Ratin

=

Progress Year 2


No progress

Progress Year 2

=



No progress. (Will remove from SP)

Progress Year 3

UNME

Strategy 6 C: Develop a facility management plan to support strategic directions.

Action Item

ID 61


Lead College efforts to update campus crisis management plan to be NIMS compliant and conduct trainings.

Desired Outcome

Update the College campus crisis management plan to be NIMS compliant.

KPI 1 Coordinate NIMS training with identified College personnel by the end of the fall semester 2013.

KPI 2 Update crisis management plan by May 1, 2014.

KPI 3 Coordinate/conduct table top drill in summer 2014.

Area Responsible Administration & Financial Affairs Department (s) Representation from all College depts.

Progress Year

2013-14


Held initial NIMS training Dec 2013 & debriefing April 2014. Twenty-six College personnel completed required NIMS with representatives from all 3 campuses. Draft of NCCC ERP targeted for June 30, 2014.

Progress Ratin

UP

Progress Year 2


No progress completed in this reporting period

Progress Year 2

=



No progress completed in this reporting period. Need to plan shelter in place training in 2015-16.

Progress Year 3

=

Action Item 1

ID 32


Develop request for proposals to provide additional housing for Saranac Lake campus.

Desired Outcome

Increase housing by 250-300 in Saranac Lake by 2015.

KPI 1 Per BOT request, RFP prepared and publicized by July 1, 2013

KPI 2

KPI 3

Area Responsible President's Office Department (s) Administration and Financial Operations

Progress Year

2012-13


In conjunction with municipal leaders and Education Alliance; RFQ elements have been discussed in 2012-13.

Progress Ratin

UP

Progress Year 2


No progress in this year's reporting period. Initiative is on hold.

Progress Year 2

=



No progress in this year's reporting period. Initiative is on hold (remove action item until demand evident).

Progress Year 3

=

Strategy 6 D: Create an infrastructure to support environmental sustainability.

Action Item 1

ID 31


Identify savings and reallocate where possible to support strategic initiatives.

Desired Outcome

Provide funding to support strategic initiatives in the 2012-2017 period.

KPI 1 Reallocate/fund $500,000 toward strategic initiatives by July 1, 2017.

KPI 2

KPI 3

Area Responsible President's Office Department (s) All VP's and Foundation

Progress Year

2012-13


VP's, President's Office and Foundation to identify.

Progress Ratin

UP

Progress Year 2


We have strategically added positions (Humanities & Soc Sci; Coordinator of Student Activities; Director of Communications) while incurring IT savings and discontinuing other positions….

Progress Year 2

UP



8.1 Committee activates made several recommendations on cost-savings, increasing efficiencies and revenue enhancements, some tied to strategic directions. Two new athletic teams were also developed.

Progress Year 3

UP

Action Item 2

ID 51


Establish "community" garden on College property. Promote recycling and energy use reduction strategies.

Desired Outcome

Promote recycling, composting, electricity reduction and material/waste reduction.

KPI 1 Identify location and establish community garden.

KPI 2 Promote recycling and composting.

KPI 3 (8/13) Calculate College's carbon footprint by May 2014.

Area Responsible Administration & Financial Affairs Department (s) Facilities, Association, Campus and Student Life, Residence Halls

Progress Year

2012-13


Facilities & Environmental Club expanded recycling program. Facilities installed HVAC controls to reduce energy & labor costs.

Progress Ratin

UP

Progress Year 2


Established recycling and energy reduction on all campuses. Installed motion activated switches & remote HVAC controls (24/7 monitoring). Recycle 1000+ lbs. of electronic equipment annually. Outsourced paper shredding process saving labor hours.

Progress Year 2

UP



Climate Controls installation scheduled for reporting period, evaluating gym installation and wood pellet boiler grant opportunity(remove action item as it is operational and not widely strategic).

Progress Year 3

UP

Strategy 6 E: Develop measures to assess operational and institutional effectiveness.

Action Item 1

ID 38


Create a five year financial plan for the College.

Desired Outcome

The five year financial plan will assist in financial planning at the College, Board of Trustees and county sponsors' levels and will be based in part on the enrollment management plan that projects academic programs' enrollment.

KPI 1 The five year financial plan will be approved by the President's Council by December 10, 2012 and the Board of Trustees by January 30, 2013.

KPI 2 (8/13) Update the College five financial plan annually and by March 1st.

KPI 3

Area Responsible Administration & Financial Affairs Department (s) Enrollment Management, Academic Affairs

Progress Year

2012-13


Created a five year financial plan that was accepted by Middle States in June 2013.

Progress Ratin

MET

Progress Year 2


Updated five year financial plan (August 2014) identifying key components and pertinent variables to analyze decision making and financial impact of those decisions. Added projected five year fund balance to report.

Progress Year 2

MET



Updated five year financial plan (February 2015) with 1,160 set as FTE projection for 15-16 year (follows prior two years' AAFTE values).

Progress Year 3

MET

Action Item 2

ID 39


Develop plan to conduct academic program reviews on a regular basis.

Desired Outcome

Each academic program completes a comprehensive program review every five years.

KPI 1 VPAA provides five year schedule for all academic programs by no later than February 15, 2013.

KPI 2 VPAA annually leads program review efforts as scheduled with academic coordinators and program directors.

KPI 3

Area Responsible Academic Affairs Department (s) academic coordinators & program directors; associate dean of academic affairs

Progress Year

2012-13


Criminal Justice is near completion. AA Liberal Arts in Humanities and Social Science is in progress. AS Nursing RN review in progress and will completed in spring 2014.

Progress Ratin

=

Progress Year 2


No programs reviews completed in this reporting period.

Progress Year 2

=



7 program reviews conducted in Comp Graphic and Design (Prog and Cert), BUS (AS, AAS, Entr Mgmt), OFT (Prog and Cert). 3 programs-RT, AA and AS Lib Arts planned for 15-16.

Progress Year 3

UP

Action Item 3

ID 59


In collaboration with collective bargaining units, complete a salary equity study that compares rank/title and/or position/TBD range of years of service of NCCC employees with employees of similar rank and positions at peer institutions.

Desired Outcome

Salary equity.

KPI 1 (8/13) Complete salary equity by end of 2013-14 academic year.

KPI 2 Develop an intervention plan in collaboration with collective bargaining units and the Board of Trustees following the completion of KPI1.

KPI 3

Area Responsible Administration & Financial Affairs Department (s) President's Council, NCCCAP, CSEA, HR staff

Progress Year

2012-13


A pilot salary equity study was completed for teaching faculty in December 2012 and shared with members of the negotiations teams (Admin & NCCCAP) during contract negotiations.

Progress Ratin

UP

Progress Year 2


No action taken.

Progress Year 2

=



No action taken. (recommended to remove this item)

Progress Year 3

=

Strategy 6 F: Expand student enrollment.

Action Item 1

ID 20


Identify marketing avenues that target Vermont students who are community college bound and who are 16-24 & 24-25 years of age.

Desired Outcome

Increase enrollment of Vermont students on the Ticonderoga campus.

KPI 1 Achieve a 10-20% annual growth in Vermont students attendance at the Ticonderoga campus.

KPI 2 Develop housing opportunities for Ticonderoga students in 2013.

KPI 3

Area Responsible Admissions Department (s) President's Office

Progress Year

2012-13


NCCC scholarships offered to VT scholarships. VT advertising expanded. VT student enrollment Fall 12 - 13. (VT enrollment was 12 students - 2012-13) Housing developed for Ti campus (16 beds).

Progress Ratin

UP

Progress Year 2


Scholarship initiative & VT advertising continued. VT enrollment was 16 students. Housing program available to students.

Progress Year 2

MET



Vermont student enrollment is at 17 ( up 1 from pervious year); but gave out 2 scholarships (remove action item and roll into new action item - enrollment management plan)

Progress Year 3

=

Action Item 2

ID 21


Identify and recruit Canadian students in the greater Cornwall, Ontario/Syne, Quebec area who are community college bound and who are 16-24 & 24-25 years of age.

Desired Outcome

Increase enrollment of Canadian students at the Malone campus.

KPI 1 Increase Canadian enrollment at the Malone campus - 10-20% annual growth.

KPI 2 Provide College sponsored housing for the Malone students.

KPI 3

Area Responsible Admissions Department (s) President's Office

Progress Year

2012-13


Canadian marketing expanded. Canadian enrollment - 2; Explored housing options in Malone.

Progress Ratin

=

Progress Year 2


No progress made and marketing efforts declined here.

Progress Year 2

DOWN



No progress made here, but we are looking into refreshed recruitment in the Canadian enrollment through the reservation (remove and add into new action item - enrollment management plan)

Progress Year 3

=

Action Item 3

ID 22


The College will fully participate in the SUNY International Recruitment Office's Agency Based Recruitment Initiative. Enrollment Management creates a recruitment strategy to expand international student enrollment.

Desired Outcome

Increase enrollment of international students at the Saranac Lake campus.

KPI 1 Increase international student enrollment at the Saranac Lake campus 10-20% annually.

KPI 2 By 2016, increase international students enrollment in athletics to 23.

KPI 3 Develop a strategy for aligning "niche" curriculums to targeted markets.

Area Responsible Admissions Department (s) Academic Affairs, EMSS, Marketing

Progress Year

2012-13


International students at SL campus - 13

Progress Ratin

UP

Progress Year 2


International students at SL campus - 17; which is pressing upon housing capacity in Saranac Lake (KPI 1 met).

Progress Year 2

UP



International students at SL - 23 (up 5 students or 30% and met KPI 1 and 2) (remove action item and add to new action item - enrollment management plan).

Progress Year 3

UP

Action Item 4

ID 23


Enrollment Management (EM) staff will gather and compare competing institutions' international scholarship program(s) and make recommendations to the President that ensure NCCC's scholarship equal or exceed those offered by competing institutions.

Desired Outcome

Ensure that the current International & Out-of State Scholarship (Adirondack) program is competitive with competing institutions.

KPI 1 By 2016, increase by 20% the number of eligible aided students from the base year.

KPI 2

KPI 3

Area Responsible Admissions Department (s) Financial Affairs, Academic Affairs

Progress Year

2012-13


No progress

Progress Ratin

=

Progress Year 2


Competitive review of out-of-state and international scholarships completed. Peer group identified as SUNY community colleges. North Country is the only institution to offer this type of institutional financial aid unfunded from endowment.

Progress Year 2

UP



We have ramped up our Adirondack Scholarship this year by $43,500 to attract more out-of-state & international students (remove action item and add to new action item - enrollment management plan).

Progress Year 3

UP

Action Item 5

ID 41


Establish a plan to increase the number of athletic teams.

Desired Outcome

Increase the number of athletes by 60

KPI 1 Hire new full time athletic professional in 2013.

KPI 2 Increase the number of athletes by 60 students beyond base year by 2014.

KPI 3

Area Responsible Academic Affairs Department (s) Athletics, Enrollment Management, Financial Affairs

Progress Year

2012-13


Draft proposal to acquire additional revenue to support athletics and recreation developed in Spring 2013.

Progress Ratin

UP

Progress Year 2


Proposal for two teams approved by College governance and President's Council. Athletic professional approved for hire with target of 2/2015.

Progress Year 2

MET



Athletic professional hire for women's lacrosse. # of athletes projected for 15-16 will increase by approx. 35 over the 14-15 year (move action item to new action item - enrollment management plan).

Progress Year 3

MET

Action Item 6

ID 56


The College will identify three flagship programs (using retention/graduation, licensure passage (where applicable), job placement, and cost efficiency rates to make a determination of flagship programs).

Desired Outcome

NCCC will be the highest desired college (#1 choice) among peer/competing institutions with similar academic programs.

KPI 1 In 2014-2015, compare top two peer institutions and determine if NCCC was applicants #1 choice of three institutions.

KPI 2 In 2014-2015, compare top two peer institutions and determine if NCCC's applicants enrollment was highest of three institutions.

KPI 3

Area Responsible Admissions Department (s) Academic Affairs, academic departments, administrative affairs

Progress Year

2012-13


Individual reviews of financial and enrollment data by academic programs occurred in fall 2012.

Progress Ratin

UP

Progress Year 2


Individual review of academic programs completed in fall 2013 and report shared with college community. Flagship programs identified (Criminal Justice, Chemical Dependency, and Computer Graphics) as well as niched programs and target programs.

Progress Year 2

UP



Academic programs reviews completed - fall 2014 and EM report shared with college community. Flagship programs identified in 13-14 report but comparative analysis not completed with peer institutions (move action item to new action item - EM Plan).

Progress Year 3

UP

Strategy 6 G: Support the development & enhancement of institutional boards and governance groups.

Action Item 1

ID 25


Create opportunities for the Board of Trustees and the Foundation Board to work together.

Desired Outcome

Build a sense of camaraderie and enthusiasm for and understanding of institutional priorities.

KPI 1 The two Boards will meet two times annually.

KPI 2

KPI 3

Area Responsible Foundation & Alumni Affairs Department (s) President's Office

Progress Year

2012-13


The two boards attended a training event together in June.

Progress Ratin

UP

Progress Year 2


Three boards convened for one social event at Mt. Van Hoevenberg in June.

Progress Year 2

UP



No training programs scheduled during current year (remove as this is an operational item).

Progress Year 3

=

Action Item 2

ID 26


To provide the education and training necessary for Foundation Board members to promote the College.

Desired Outcome

Foundation Board members become active ambassadors for the College; willing to be involved in fund-raising (fund raising calls, annual fund participations).

KPI 1 20% of Foundation Board members become active in soliciting contributions.

KPI 2 Of 20% identified in KPI1, each Board members secures 3 new gifts annually.

KPI 3

Area Responsible Foundation & Alumni Affairs Department (s) President's Office

Progress Year

2012-13


20% of Board engaged in active solicitation; more than 3 gifts secured as a result of asks during period.

Progress Ratin

MET

Progress Year 2


No formal educational sessions have been provided this year. On-going coaching and informational material has been provided to each board member by the Director.

Progress Year 2

=



No progress in reporting period (remove action item - operational).

Progress Year 3

=

Action Item 3

ID 45


Bring board members of the Association, Board of Trustees and the Foundation together to learn more about the function of each board and how they (a) serve the College and (b) can work together.

Desired Outcome

Increase understanding among three boards.

KPI 1 The three boards meet annually to share their purposes, activities and to explore ways they can complete board education collectively.

KPI 2

KPI 3

Area Responsible President's Office Department (s) Association, Foundation

Progress Year

2012-13


No progress made.

Progress Ratin

=

Progress Year 2


Three boards met in June 2014 for social program as first step toward greater coordination between the three entities.

Progress Year 2

UP



Three boards did not meet in this reporting period (remove action item as it is more operational).

Progress Year 3

=

Strategy 7 C: Create a professional development program that identifies, develops and supports the talents of the staff.

Action Item 1

ID 35


Provide student development training to the College community.

Desired Outcome

Staff are prepared to respond to student development issues that allows them to effectively support and challenge students to succeed.

KPI 1 Participants achieve 80% or higher for a score on SD exam after completion of student development program.

KPI 2

KPI 3

Area Responsible Student Life Department (s) College President

Progress Year

2012-13


College administration presented training opportunity to a limited group of professionals in Fall 2012.

Progress Ratin

UP

Progress Year 2


No progress during this reporting period.

Progress Year 2

=



No progress during this reporting period.

Progress Year 3

=

Action Item 2

ID 36


Develop policies and procedures that promote a transparent and consistent recruitment lifecycle (including College search processes) for employees.

Desired Outcome

Improve administration of search processes and other human resource related management systems that will support recruiting and hiring high quality talent, and that supports effective and efficient management of human resource activities.

KPI 1 (8/13) Policies and Procedures to be included in HRIS. HRIS installed by 2/1/2014

KPI 2 (8/13)) Complete training of staff to use HRIS by 4/1/2014

KPI 3

Area Responsible Administration & Financial Affairs Department (s)

Progress Year

2012-13


Search for vendors led to identification of PeopleAdmin as new HRIS system selected. Contract will be processed over the summer 2013 period.

Progress Ratin

UP

Progress Year 2


HRIS information loaded and in testing phase. Implementation date anticipated 9/1/2014. Training within testing phase and throughout 14-15. Hiring Managers' Guide drafted and shared. Position Descriptions updates ongoing.

Progress Year 2

UP



HRIS test run with major users in March determined the system designed by current staff was not ready for primary users, discontinuing contract and looking at MIPS module as alternative.

Progress Year 3

=

Action Item 3

ID 37


Develop processes and training programs (and consistent with labor-management agreements where appropriate) for supervisors to conduct annual performance appraisals and performance programs for employees (whether faculty or staff).

Desired Outcome

Ensure all employees obtain meaningful supervision and performance evaluations annually.

KPI 1 (8/13) All performance management processes are approved (included labor management) during the 2013-14 year.

KPI 2 (8/13) All performance management processes are implemented (included labor management) during the 2013-14 year.

KPI 3 (8/13) Assess training needs for performance management and implement during 2013-14 year. Train new hires within 30 days of hire.

Area Responsible Administration & Financial Affairs Department (s) Campus supervisors

Progress Year

2012-13


Worked with CSEA on performance management system to increase appraisal feedback to employees; Working with NCCCAP to move toward new appraisal process, draft agreement under review; MOU required; MC appraisal training and appraisals completed.

Progress Ratin

UP

Progress Year 2


Appraisals created for MC. 100% return on goals/mid-year. Training for MC and NCCCAP completed. F/B for CSEA sups occurred for 2013 year. Partial met - some new hires set goals/trained within 30 days. Not fully met. First two KPIs met.

Progress Year 2

UP



NCCCAP performance evaluations completed during this period. CSEA evals not completed to date; M/C evaluations will be completed later on this calendar year.

Progress Year 3

UP

Strategy 7 D: Increase the College's visibility and awareness in the region and beyond.

Action Item 1

ID 7


Promote success of NCCC Bridge Program to sponsoring counties.

Desired Outcome

Increased visibility for the College and increased knowledge regarding the quality academic and workforce programs offered by the College.

KPI 1 Publish two news stories annually on the program's successes.

KPI 2

KPI 3

Area Responsible President's Office Department (s) Communications and Web Marketing

Progress Year

2012-13


No stories published by the College. Lake Placid media featured College's early high school program testimony at State Commission hearing on the education pipeline in the fall semester.

Progress Ratin

=

Progress Year 2


Web presence for Bridge program established this year (but has not been transferred to new web site and this is an immediate concern). No news stories produced this year by Director of Communications.

Progress Year 2

=



Discontinued Director of Communication position. No stories published on Bridge success this year.

Progress Year 3

=

Action Item 2

ID 13


Develop a strategy for addressing institutional gaps in web development and utilization of social media.

Desired Outcome

To create a state of the art web presence that maximizes use of social media applications.

KPI 1 Increase the number of web visitors by 10% annually.

KPI 2 Strategy for upgrading web presence and integration of social media applications will be completed by June 2013.

KPI 3

Area Responsible Administration & Financial Affairs Department (s) Admissions, Web Committee

Progress Year

2012-13


Director of Communications and Web Marketing hired in July 2013; CL&SL staff and EMSS staff increased postings on Facebook page and Twitter account on 2012-13, and thus created baseline year for data.

Progress Ratin

UP

Progress Year 2


Website remodeled and launched in April 2014; web analytics available. Director of Communications resigned in June, 2014.

Progress Year 2

=



Members of Web Committee led both revision of website (2nd iteration) and pushing out social media in lieu of discontinuation of Director of Communications (remove action item as determined operational at this time).

Progress Year 3

UP

Action Item 3

ID 24


Identify 'niche" academic programs for the College annually.

Desired Outcome

NCCC will be known/have a positive reputation for 1-3 "niche" degree/certificate program offerings when compared to peer/competing institutions. Increased enrollment in "niche" programs.

KPI 1 3 "niche" programs are highlighted by the area media annually.

KPI 2 Increase enrollment inquiries and enrollment in identified niche programs by 10% annually.

KPI 3

Area Responsible Admissions Department (s) Communications and Web Marketing

Progress Year

2012-13


Fine Arts: ADE highlight student art show @ LPCA; Wilderness Rec - nationally in USA Today Outdoor Living publications/online; Sports/Event Mgmt marketing with direct mail/emails in fall as well as current relationship with Olympics/ORDA.

Progress Ratin

UP

Progress Year 2


College designated Env Sci as additional niched program bringing total to 4; enrollment increased in Sports &Event Mgt.; new marketing developed for Wilderness Rec Leadership.

Progress Year 2

UP



A large push has been placed on marketing WRL, we are currently up 8 FTE in WRL over 2013-14 (move action item into new action item - enrollment management plan).

Progress Year 3

UP

north country community college country community college ... kpi 1 increase the number of room ......

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