nonverbal communication communicating without, or in addition to, spoken words
TRANSCRIPT
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Nonverbal Communication
Communicating without, or in addition to, SPOKEN words.
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Why is nonverbal comm. so important?
• Reinforces the message– Helps understanding and remembering.– Believe more of what we see than hear.
• Feedback:– Helps the sender know what the receiver is feeling about the
message.
Warning: If NV doesn’t match Verbal you could confuse the receiver.
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Nonverbal Elements
• Facial Expressions• Gestures• Appearance• Posture/Walk• Touch
– Eye Contact– Space/Proximity– Sign Language– Written: Signs, texts, emails, etc…
– Paralanguage• Laughing, Crying, Sarcasm, etc…
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Use of Proximity/Space
• Intimate = less than 18 inches– Close friends & relationships
• Personal = 1.5 – 4 feet– Comfortable for conversation b/w friends
• Social = 4 – 12 feet– Social or business exchanges or conversations
• Public = More than 12 feet– Stores or malls where you do not have a lot of
acknowledgement, other than a head nod.
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Written Communication• Etiquette
– do not use all caps or an uncommon font– be aware of your tone– check your Intelligence (punctuation/spelling/grammar)
• Record of exchanged information– Once written & sent, there is proof.– Referenced when needed.
• Ability to Revise until clear and professioanl.
– Sarcasm and wit are difficult to understand in written communication. It can come off as rude. No emoticons in pro. Comm.
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Paralanguage– Rate: speed
• Too fast or Too slow
– Pitch: emphasis/inflection• Monotone: one pitch• Sarcasm
– Tone: “Feeling” of your message• Bossy
– Volume– Articulation: Crisp and distinct syllables
• “Coulda”, “gonna”, “hafta” (these are slang!!)
– Laughing, crying, yawning, etc…– Pauses or hesitations