nonprofit donor management software...frorur 9 donorperfect fundraising software 10 raiser’s edge...

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NONPROFIT DONOR MANAGEMENT SOFTWAREJune 2017

CONTENTS46

Introduction

Defining Nonprofit Donor Management Software

The Quadrant

Nonprofit Donor Management FrontRunners Index

Runners Up

Methodology Basics

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7

FRONTRUNNERS9 DonorPerfectFundraisingSoftware

10 Raiser’sEdgeNXT

11 LittleGreenLight

12 Bloomerang

13 NeonCRM

14 eTapestry

15 iMIS

16 WildApricot

17 CiviCRM

18 SalsaCRM

19 Flipcause

20 DonorSnap

21 Firstgiving

22 Giveffect

23 Givelify

24 ClearViewCRM

25 Sumac

26 BasicFunder

27 DonorTools

28 MemberPlanet

29 HandsOnConnect

30 GiftWorks

31 OrangeLeapOnDemand

32 FastFund

33 DoJiggyPledge

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INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the Nonprofit

Donor Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

In the Nonprofit Donor Management FrontRunners graphic, the Capability axis starts at 3.40 and ends at 4.40, while the Value axis starts at 3.60 and ends at 4.60.

To be considered for the Nonprofit Donor Management FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 3.0 and a minimum value user rating score of 3.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

http://www.softwareadvice.com/nonprofit/fundraising-software-comparison/




I N T R O D U C T I O N

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Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» UpperRight=Leaders: Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.

» UpperLeft=Masters: Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.

» LowerRight=Pacesetters: Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.

» LowerLeft=Contenders: Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.

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NonprofitDonorManagementsoftwarehelps nonprofits and other charitable organizations

keep track of donations (including donors’ contact information) and other fundraising activities. It empowers nonprofits to securely solicit, collect and track donations through individual, planned, recurring or major giving.

Software Advice’s FrontRunners quadrant is focused on the North American Nonprofit Donor Management software market. We identify this set of core capabilities for the Nonprofit Donor Management software category. The software must caterspecificallytononprofits/charitableorganizations, and offer donormanagement and fundraisingcapabilities.

In addition, we identify several related features that organizations purchasing Nonprofit Donor Management software may also need or wish to consider: membership/contact management, volunteer management, grant management, charity/event management and planning, nonprofit accounting, nonprofit constituent relationship management, human resources/payroll, gift management, in-kind donations, matching donations, online donations, pledge management, receipts/statements and recurring donations.

DEFINING NONPROFIT DONOR MANAGEMENT SOFTWARE

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THE QUADRANT

Masters Leaders

Contenders PacesettersCapability Score

Valu

e Sc

ore

NeonCRMDonor Tools

MemberPlanetBasicFunder

HandsOnConnect

DonorSnap

ClearView

Firstgiving Salsa CRM

Sumac

Givelify

Giveffect

Flipcause

Wild Apricot

CiviCRM

iMIS

eTapestry

Bloomerang

Little Green Light

Raiser’s Edge NXT

DonorPerfect

Orange LeapOn Demand

GiftWorks

DoJiggy Pledge

FastFund

All products that qualify as FrontRunners are top performing

products in their market.

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FRONTRUNNERS INDEX

9 DonorPerfectFundraisingSoftware

10 Raiser’sEdgeNXT

11 LittleGreenLight

12 Bloomerang

13 NeonCRM

14 eTapestry

15 iMIS

16 WildApricot

17 CiviCRM

18 SalsaCRM

19 Flipcause

20 DonorSnap

21 Firstgiving

22 Giveffect

23 Givelify

24 ClearViewCRM

25 Sumac

26 BasicFunder

27 DonorTools

28 MemberPlanet

29 HandsOnConnect

30 GiftWorks

31 OrangeLeapOnDemand

32 FastFund

33 DoJiggyPledge

NONPROFIT DONOR MANAGEMENT

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The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARD

DONORPERFECT FUNDRAISING SOFTWARE

QUADRANT PLACEMENT: LEADERS

4.22 4.58

4.20 4.26

4.75 4.90

4.60 5.00

4.90 4.60

3.75 5.00

5.00 4.90

4.60

2.70

2.70

10


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDRAISER’S EDGE NXT


4.09 4.49

4.11 4.17

4.30 4.80

4.10 5.00

4.50 4.90

3.83 3.90

5.00 5.00

5.00

2.30

3.00

11


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDLITTLE GREEN LIGHT


4.31 4.23

4.50 4.57

4.45 3.88

4.60 4.30

4.30 4.00

3.80 2.30

4.30 4.20

2.60

4.30

4.00

12


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDBLOOMERANG


4.08 4.26

4.53 4.59

3.00 3.93

2.90 4.10

3.10 4.50

4.25 2.90

4.10 4.00

4.20

4.50

4.20

13


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDNEONCRM

QUADRANT PLACEMENT: PACESETTERS

4.24 4.07

4.24 4.34

4.30 3.80

4.10 4.00

4.50 4.70

4.20 2.30

4.00 3.90

4.00

4.40

4.40

14


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDETAPESTRY


4.00 4.25

3.67 3.84

4.75 4.67

5.00 4.80

4.50 4.40

3.90 4.40

4.80 4.80

5.00

2.70

3.10

15


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDIMIS


3.96 4.26

4.01 4.28

4.25 4.23

3.50 4.90

5.00 1.70

3.58 3.90

4.90 5.00

4.70

2.20

2.50

16


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDWILD APRICOT

QUADRANT PLACEMENT: MASTERS

3.72 4.44

4.53 4.63

2.20 4.25

2.50 4.20

1.90 5.00

3.63 3.50

4.20 4.30

4.30

3.70

2.30

17


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDCIVICRM


4.00 4.07

4.27 4.38

4.00 3.77

4.90 4.70

3.10 2.30

3.48 1.50

4.70 4.70

2.60

3.50

3.10

18


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDSALSA CRM


3.98 4.06

4.11 4.16

3.85 3.97

3.50 4.30

4.20 4.30

3.85 2.30

4.30 4.30

4.30

3.00

3.80

19


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDFLIPCAUSE


4.20 3.80

4.65 4.74

4.00 2.85

3.50 2.70

4.50 1.00

3.53 4.70

2.70 3.00

3.20

5.00

3.20

20


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDDONORSNAP

QUADRANT PLACEMENT: MASTERS

3.80 4.19

4.50 4.41

2.90 3.97

3.50 3.80

2.30 3.80

3.28 4.80

3.80 3.80

2.20

3.00

4.10

21


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDFIRSTGIVING

QUADRANT PLACEMENT: CONTENDERS

3.75 4.07

4.27 4.22

2.75 3.92

1.60 3.90

3.90 2.70

3.70 4.80

3.90 4.10

4.70

2.70

3.50

22


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDGIVEFFECT


4.10 3.70

4.51 4.58

3.85 2.82

4.60 2.40

3.10 3.20

3.55 3.70

2.40 2.60

3.30

3.80

4.70

23


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDGIVELIFY


3.86 3.87

4.90 4.92

1.80 2.82

1.30 2.70

2.30 1.90

3.83 5.00

2.70 2.30

3.00

5.00

4.60

24


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDCLEARVIEW CRM


3.86 3.77

3.99 4.08

3.80 3.45

3.20 3.50

4.40 3.60

3.65 3.30

3.50 3.40

4.10

4.10

2.90

25


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDSUMAC


3.95 3.65

4.49 4.54

4.40 2.75

4.90 2.30

3.90 3.70

2.43 3.60

2.30 2.30

2.70

1.00

3.70

26


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDBASICFUNDER


3.78 3.80

4.69 4.60

3.40 3.00

3.20 3.10

3.60 3.10

2.35 2.30

3.10 3.20

1.00

3.80

1.50

27


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDDONOR TOOLS


3.49 4.08

4.05 4.24

3.05 3.92

3.50 3.70

2.60 4.80

2.80 3.90

3.70 3.70

2.20

3.00

2.30

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CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDMEMBERPLANET


3.66 3.89

4.65 4.64

2.00 3.13

2.10 3.20

1.90 4.70

3.33 1.50

3.20 3.10

3.50

2.10

4.50

29


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDHANDSON CONNECT


3.77 3.76

4.29 4.34

3.60 3.18

4.10 3.60

3.10 2.40

2.90 2.30

3.60 3.60

2.20

2.50

3.30

30


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDGIFTWORKS


3.57 3.85

3.52 3.62

3.40 4.08

2.90 4.70

3.90 2.80

3.85 2.90

4.70 4.70

4.70

2.50

3.50

31


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDORANGE LEAP ON DEMAND


3.40 3.86

4.00 4.34

2.80 3.38

2.50 3.40

3.10 3.00

2.83 3.50

3.40 3.50

2.90

3.90

1.10

32


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

J U N E 2 0 1 7

FRONTRUNNERS SCORECARDFASTFUND


3.44 3.67

4.46 4.56

2.55 2.78

4.10 2.80

1.00 4.00

2.28 1.50

2.80 2.80

1.50

3.30

1.50

33


CAPABILITY VALUE







Employee Base

Customer Growth

Employee Growth

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FRONTRUNNERS SCORECARDDOJIGGY PLEDGE


3.40 3.62

4.20 4.35

2.90 2.88

3.20 2.90

2.60 3.90

2.30 1.00

2.90 3.30

1.90

2.90

1.50

34J U N E 2 0 1 7

ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

@EASE

123Signup

360Alumni

4aGoodCause

501 Auctions

AbilaFundraising50

AbilaFundraisingOnline

AbilaMillennium

AbilanetFORUM

AccelerateKimbia

Accelevents

AcceptivaforNonprofits

AccuFundAccountingSuite

ACTIVENet

AcumaticaCloudERP

AkuboCRM

Altru

Ambix

AMO

Anedot

AplosAccounting

App-GardenVolunteerTracker

ApricotSocialSolutions

ArtsPeople

AuctionMaestroPro

Auctria

AwardForce

Benevity

Bernard

bidcoz

BiddingOwl.com

Bidr

BigE-ZBookkeeping

CampaignManagerAristotle

CaseWorthy

35J U N E 2 0 1 7

RUNNERS UP

Causecast

Causeview

CauseVox

CERVIS

CharityAuctionsToday

CharityRepublic

CharityEngine

CharityMaster

CharityTracker

CharityWeb

CheckoutDonations

ChurchMemberLink

Classy

ClearGIVE

Click&Pledge

ClickBid

ClickTime

ClubExpress

ClubRunner

CommunityOS

Configio

ContinuetoGive

CrowdRise

DashboardbyAdoptdash

dataIDEAL

DaySchool

DeltekCostpoint

Denali

DenariOnline

Donarius

Donately

DONATION

Donation Director

DonationOrganizerPro

DonationSplit

Donorbox

DonorCommunity

DonorNation

DonorStudio

Doubleknot

Duplie

e-CImpact

easyTithe

eCoordinator

EkualitiKC

ElexioGiving

EngagingNetworks

ePhilanthrAppeal

ETOSoftware

EventEssentials

EventSoftware

EverTrue

EveryAction

Exceed

Fieldbook

FinancialEdge

36J U N E 2 0 1 7

Findjoo

FirespringWebsiteSolution

Flexi-Grant

FluidReview

Fluxx

FreshVine

FUNDE-ZFundAccounting

Fundly

FundRaiser

Funraise

GetConnected

GiveCorps

GiveGab

GivePulse

GivingFuel

GivingTools

Good Done Great

GoodCloud

GovPilot

Graduway

GrantLifecycleManager

GrantManagerTeamSolutionz

GrantHub

GrantsNetwork

Grants United

GreaterGiving

GreenRope

HigherLogic

ICARIS

iDonate

infoodle

InitLive

Intacct

iVolunteerOnline

Keela

Kindful

Kindrid

kintone

LegacyGiftmakerSuite

ListMasterCRM

LitmosLMS

LiveImpact

LuminateOnlineMarketing

Marketplace

MatchMakerFundraisingSoftware

Member365

MemberClicks

MemberLeap

MemberNation

MembershipManagementSystem

MicrosoftGrantsManagerPlus

MobileServe

Mogiv

RUNNERS UP

37J U N E 2 0 1 7

RUNNERS UP

MOHID

MyEvent

NationBuilder

NetSuite

NetworkforGoodDonorManagementandFundraising

NewOrgManagementSystem

NGOConnect

NonProfitEasy

NonProfitPlus

OASIS

One-EventManagement

OneNFPDonorVision

OnlineGiving

OpenWaterAwards

Optimy

OvationTix

PatronManagerCRM

PeopleFlow

Personify360

Polis

ProClass

Pushpay

Qgiv

QMemberForCharities

QorusBreezeProposals

QuickBase

QuickbooksNon-Profit

QuickStaff

Raklet

RallyBound

REACH

RedStampedeWebsites

Regpack

ResultsPlus

Rosterfy

Sage50

Salesforce

SalesforceFoundation

SalsaEngage

SerenicNavigator

ServantKeeper

Sheep

ShelbyFinancials

Shiftboard

SignupZone

SignUp.com

SignUpGenius

SilentAuctionPro

SilkStart

SimpleGive

SlickPie

SmarterSelect

Sparkrock

StarChapter

38J U N E 2 0 1 7

RUNNERS UP

Submittable

Sustain

SWEET

Tendenci

Tessitura

TheDatabank

TheSchoolVolunteer

TheSilentPartner

TheatreManager

Timecounts

Tithe.ly

TrailBlazerNon-ProfitManager

TRS

Truist

Unit4 Business World -Non-Profit

UniVoIP

ValidEval

Virtuous

Volgistics

VolunteerImpact

VolunteerTimeTracking

VolunteerHub

VolunteerKinetic

VolunteerLocal

VolunteerMark

VolunteerMatters

Vonigo

VROOM!

VSysOne

WebLinkConnect

WhenIWork

WindwardSystemFive

WizeHiveGrantManager

WonderWe

Xledger

YourMembership.com

39J U N E 2 0 1 7

The FrontRunnersmethodology assesses and calculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

http://www.softwareadvice.com/frontrunners-methodology/

M E T H O D O L O G Y B A S I C S

40J U N E 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

41J U N E 2 0 1 7

Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

nonprofit donor management software...frorur 9 donorperfect fundraising software 10 raiser’s edge...

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