non availability of bed and its effect on revenue ppt
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DEPARTMENT OF HOSPITAL ADMINISTRATION AND MANAGEMENT
DMIMS,SAWANGI
WARDHA
A DISSERTATION REPORT ON
“NON AVAILABILITY OF BED AND ITS EFFECT ON REVENUE”
PREPARED BY DR MANJIT RAMESH BARSAGADE
MHA & M 2ND YEAR
INDEX
SR NO TOPIC PAGE NO
1 HOSPITAL PROFILE
2 AIM AND OBJECTIVE OF STUDY
3 INTRODUCTION TO TOPIC
4 RESEARCH METHODOLOGY
5 PROCESS OF INPATIENT ADMISSION
6 BED CATEGORY
7 TARRIF LIST FOR BED
INDEX
SR NO TOPIC PAGE NO
8 DATE WISE TOTAL NO OF ADMISSION
9 EMPANELLED TPA
10 COMPANY/CORPORATE EMPANALMENT
11 PATIENT ADMITTED AS PER CATEGORY
12 PATIENT ADMITTED AS PER NON AVAILABILITY
13 REVENUE LOSS ANALYSIS
14 PATIENT RETURN DUE TO NON AVAILABILITY OF BED
INDEX
SR NO TOPIC PAGE NO
15 CAUSE AND EFFECT OF NON AVAILABILITY OF BED
16 OBSERVATION
17 RECOMMANDATION
18 BIBOLOGRAPHY
A MOVEMENT CALLED ‘CARE’ TOOK BIRTH IN THE YEAR 1997, WHEN PADMASHRI DR. B. SOMA RAJU LED A TEAM OF MEDICAL PROFESSIONALS TO SET UP THE FIRST CARE HOSPITAL. IT OPENED A NEW CHAPTER IN THE HISTORY OF HEALTH CARE. THE DRIVING FORCE OF COMPASSION, CONCERN, CARE, COUPLED WITH SINGLE MINDED OBJECTIVE - THE RECOVERY OF THE PATIENT IS BEEN THE FOUNTAINHEAD OF INSPIRATION. TODAY, WITHIN A SPAN OF 10 YEARS, CARE HAS EMERGED AS THE LEADING NAME IN HEALTH CARE AND HAS EARNED A REPUTATION FOR HUMANITARIAN AND SELF LESS SERVICE. BUT, MOST IMPORTANTLY, CARE HAS THE UNDIVIDED FAITH OF MILLIONS.
THE ORIGINS OF CARE CAN BE TRACED TO 1983 WHEN A TEAM OF CARDIOLOGISTS, LED BY PADMASHRI DR. B SOMA RAJU, SET UP A SYNERGY FOR PROFESSIONAL EXCELLENCE IN THE CARDIOLOGY DEPARTMENT OF THE NIZAM’S INSTITUTE OF MEDICAL SCIENCES (NIMS) IN HYDERABAD. THE IDEA WAS TO PROPEL THE CARDIOLOGY DEPARTMENT INTO ONE OF THE TOP CENTRES IN THE COUNTRY. THE SYNERGY GAVE MOMENTUM TO THE PURPOSE AND ACCELERATED THE BIRTH OF CARE 13 YEARS LATER. THE TEAM COLLABORATED WITH SCIENTISTS TO MAKE HEALTHCARE AFFORDABLE THROUGH THE DEVELOPMENT OF INDIGENOUS MEDICAL TECHNOLOGIES. IT WAS THE DEVELOPMENT OF INDIA’S FIRST CORONARY STENT (KALAM-RAJU STENT) THAT INSPIRED THE CREATION OF CARE HOSPITAL IN 1997 TO NURTURE A MODEL THAT MAKES QUALITY MEDICAL CARE AFFORDABLE AND ACCESSIBLE.
HOSPITAL PROFILE
AT THE OUTSET, CARE EARNED ACCOLADES AND APPRECIATION FROM ONE AND ALL FOR ITS EXPERTISE IN HEART CARE. IT CONTINUES TO SET NEW BENCHMARKS NOT ONLY IN HEART CARE, BUT ALSO EXPANDED ITS HORIZONS BY BECOMING A LEADING MULTI-SPECIALTY HEALTH CARE PROVIDER. THROUGH THE YEARS, CARE HAS EMERGED AS:THE SINGLE LARGEST TEAM OF CARDIOLOGISTS AND CARDIAC SURGEONS IN THE COUNTRY.A MULTI-SPECIALTY HOSPITAL WITH ROUND THE CLOCK AVAILABILITY OF CARDIOLOGISTS, CARDIAC SURGEONS, NEUROLOGISTS, CRITICAL CARE SPECIALISTS, ANAESTHIOLOGIST, ETC.A HOT-BED FOR MANY NATIONAL AND INTERNATIONAL CLINICAL RESEARCHES WITH CLOSE TO 15 ON-GOING INTERNATIONAL CLINICAL TRIALS. AN INSTITUTION WITH STRONG ETHOS AND UNFLINCHING DEVOTION TO ETHICAL MEDICAL PRACTICE.INSTITUTE PAR EXCELLENCE WITH CONTINUOUS UPDATING OF MEDICAL KNOWLEDGE AND PUTTING IT INTO PRACTICE.A MODEL HOSPITAL FOR HIGH DOCTOR-PATIENT AND NURSE-PATIENT RATIO.
HOSPITAL PROFILE
CARE GROUP OF HOSPITAL’S DESIRE TO PROVIDE ITS MEDICAL SERVICES TO ALL PEOPLE IN EACH AND EVERY PART OF INDIA IS RESPONSIBLE FOR THE INSTITUTION’S DRIVE TO OPEN BRANCHES IN STRATEGIC LOCATIONS. THE INSTITUTION HAS OPENED VARIOUS BRANCHES SO THAT IT CAN PROVIDE QUALITY MEDICAL SERVICES TO ALL SECTIONS OF SOCIETY AND TO ALL PEOPLE IN GEOGRAPHIC LOCATIONS. BEGINNING WITH HOSPITALS IN HYDERABAD AND THEN CONTINUING WITH HOSPITALS IN ANDHRA PRADESH AND FINISHING WITH HOSPITALS IN VARIOUS PARTS OF INDIA, THE FOLLOWING IS THE LIST OF THESE HOSPITALS.
LIST OF ALL HOSPITALS
CARE BANJARA
CARE NAMPALLY
CARE
MUSHEERABAD
CARE
SECUNDERABAD
CARE VIZAG
CARE NAGPUR
CARE RAIPUR
CARE
BHUBANESHWAR
CARE SURAT
CARE GALAXY
CARE VIZAG 2
CARE HOSPITAL NAGPUR
CARE NAGPUR HAS BEEN ACCLAIMED AS A HOSPITAL PAR-EXCELLENCE FOR ITS CONTRIBUTION IN PROVIDING HEALTHCARE IN THE NEIGHBOURHOODS OF NAGPUR. THIS 105 BEDDED HOSPITAL COMMISSIONED ON THE 19TH OF NOVEMBER 2006, HAS CLINCHED THE HONOUR OF BEING THE BEST PROVIDER OF QUALITY HEALTHCARE OF INTERNATIONAL STANDARDS AT LESS THAN COMPETITIVE PRICES. IN OUR EFFORTS TO SERVE YOU BETTER THROUGH CASHLESS FACILITY, WE HAVE JOINED HANDS WITH VARIOUS TPA, CORPORATE AND INSURANCE COMPANIES.
THE HOSPITAL IS ACCREDITED WITH NABH FOR MULTI-SPECIALTY SERVICES HOSPITAL WITH DOCTORS OF INTERNATIONAL ACCLAIM, WELL QUALIFIED AND COMPETENT MEDICAL, NURSING, PARAMEDICAL AND OTHER STAFF, UNITE WITH THE SUPERIOR TECHNOLOGY AND STATE-OF-THE-ART FACILITIES TO PROVIDE THE BEST AND THE PUREST FORM OF CARE TO ITS PATIENTS. WE STRIVE TO ACHIEVE PERFECTION IN SERVING OUR PATIENTS BY PROVIDING QUALITY HEALTHCARE BUILT ON VALUES OF COMPASSION, CARE AND CONCERN.
CARE HOSPITAL NAGPUR
"TO PROVIDE THE BEST AND COST-EFFECTIVE CARE, ACCESSIBLE TO EVERY PATIENT, THROUGH INTEGRATED CLINICAL PRACTICE, EDUCATION AND RESEARCH, DELIVERED WITH COMPASSION, CARE AND CONCERN THROUGH TEAM SPIRIT AND TRANSPARENCY."
“MISSION”
“VISION”
TO EVOLVE AS A UNIQUE UNIVERSITY-BASED HEALTH CENTRE WHERE THE QUEST FOR NEW
KNOWLEDGE WOULD CONTINUOUSLY YIELD MORE EFFECTIVE AND MORE COMPASSIONATE
CARE FOR ALL.
TO NURTURE A NEW GENERATION OF PROFESSIONALS OF LIFE-LONG COMMITMENT, DEDICATION,
KNOWLEDGE, SKILLS, WISDOM AND VALUES.
TO STRIVE FOR PUBLIC TRUST AND MAINTAIN MEDICINE’S HUMANE AND NOBLE PLACE AMONG
PROFESSIONS.
TO BE GLOBALLY COMPETITIVE IN HEALTHCARE AND RELATED BUSINESSES INTEGRATING
LOCAL CULTURE AND ETHOS
PUTTING THE PATIENT FIRST ABOVE OUR OWN INTREST
“CORE PRINCIPAL”
VALUES & PRINCIPLES
THE CORNER STONE OF VALUES PRACTICED AT CARE STEM FROM OUR IDEOLOGY OF ‘TO PUT PATIENT’S INTERESTS FIRST’. THE IDEOLOGY
DICTATES EVERY ASPECT OF THE CLINICAL GOVERNANCE, PATIENT CARE AND THE WORK CULTURE. THE GREAT HEIGHTS WE HAVE ACHIEVED
IN DELIVERING MEDICAL CARE WITH EXCEPTIONAL QUALITY HAVE BEEN A RESULT OF THESE VALUES-BASED HEALTH SERVICES.
PRACTICE: PRACTICE MEDICINE AS AN INTEGRATED TEAM OF COMPASSIONATE PHYSICIANS, SCIENTISTS AND ALLIED HEALTH
PROFESSIONALS.
EDUCATION: SERVICE THROUGH EFFICIENT TRAINING AND EDUCATION OF PHYSICIANS, NURSES AND ALLIED HEALTH PROFESSIONALS.
RESEARCH: CONDUCT BASIC AS WELL AS ADVANCED CLINICAL RESEARCH TO IMPROVE PATIENT CARE AND QUALITY IN EVERY SERVICE
WE UNDERTAKE TO OFFER.
MUTUAL RESPECT: TREAT EVERYONE WITH RESPECT AND DIGNITY.
COMMITMENT TO QUALITY: CONTINUOUSLY STRIVE TO IMPROVE ALL PROCESSES THAT SUPPORT PATIENT CARE, EDUCATION AND
RESEARCH.
WORK ATMOSPHERE: FOSTER TEAMWORK, PERSONAL RESPONSIBILITY, INTEGRITY, INNOVATION, TRUST AND COMMUNICATION.
SOCIETAL COMMITMENT: SUPPORT SOCIETY WE LIVE IN BY ASSISTING PATIENTS WITH LIMITED FINANCIAL RESOURCES.
FINANCES: ALLOCATE RESOURCES WITHIN THE CONTEXT OF SYSTEM RATHER THAN ITS INDIVIDUAL ENTITIES.
CARE HOSPITAL IS COMMITTED TO PROVIDE QUALITY PATIENT/CLIENT CARE
THROUGH CONTINUAL IMPROVEMENT OF OUR PROCESS AND SYSTEM
WE SHALL COMPLY WITH APPLICABLE REGULATORY AND STATUTORY
REQUIREMENT AND TRAIN ONCE ASSOCIATES ON THE MATTER RELATED TO SAFETY
AND POTENTIAL RISK TO ALL CONCERNED
WE SHALL STRIVE TOWARDS EFFECTIVE IMPLEMENTATION OF QUALITY
MANAGEMENT SYSTEM TO ENHANCE CUSTOMER SATISFACTION
QUALITY POLICY
ANAESTHESIOLOGY AND PAIN MANAGEMENTCARDIO THORACIC SURGERYCARDIOLOGYCRITICAL CAREDERMATOLOGYDIETARY SCIENCESEMERGENCY SURGERYENTENDOCRINOLOGYGENERAL SURGERYGYNAECOLOGYHEPATOLOGYINTERNAL MEDICINELAPROSCOPIC SURGERYLABORATORY MEDICINEMEDICAL AND SURGICAL GASTROENTEROLOGYMEDICAL AND SURGICAL ONCOLOGYMICROBIOLOGYNEPHROLOGYNEUROSURGERYNEUROLOGYORTHOPAEDICS AND TRAUMATOLOGYPATHOLOGYPAEDIATRIC AND NEONATOLOGYPAEDIATRIC SURGERYPHYSIOTHERAPYPLASTIC AND COSMETIC SURGERYPSYCHIATRYPULMONOLOGYRADIO DIAGNOSISRADIOLOGYRHEUMATOLOGYUROLOGYVASCULAR SURGERY
FACILITIES AVAILABLE AT CARE HOSPITAL NAGPUR
GROUND FLOOR
1. ENQUIRY COUNTER
2. CMO CHAMBER
3. CASUALTY
4. MINOR OT
5. IP RECEPTION
6. CASHIER
7. OUT PATIENT PHARMACY
8. X RAY
9. EEG
10. EMG
11. MARKETING DEPARTMENT
CARE HOSPITAL FLOOR PLAN
CARE HOSPITAL FLOOR PLAN
MEZZANINE FLOOR
1. CANTEEN
2. GENERAL STORE
FIRST FLOOR
3. ICCU
4. MD CHAMBER
5. OPD
6. BLOOD TEST LABORATORY
CARE HOSPITAL FLOOR PLAN
SECOND FLOOR
1. PICU
2. NICU
3. ENDOSCOPY DEPARTMENT
4. DIALYSIS
5. GENERAL WARD
6. 2ND OPD
7. ADMINISTRATION DEPARTMENT
8. PHYSIOTHERAPY DEPARTMENT
9. BILLING DEPARTMENT
10. CHIEF HOSPITAL ADMINISTRATOR OFFICE
11. HUMAN RESOURCE DEPARTMENT
12. BIO MEDICAL DEPARTMENT
13. MATRON OFFICE
14. LIAISON OFFICE
15. MEDICAL RECORD DEPARTMENT
16. CONFERENCE HALL
17. INTERNAL MANAGEMENT AUDIT
CARE HOSPITAL FLOOR PLAN
THIRD FLOOR
1. GENERAL WARD
2. TWIN SHARING WARD
3. SINGLE ROOM
4. COMMUNICATION DEPARTMENT
5. SUPER DELUXE WARD
6. DELUXE WARD
7. EDP DEPARTMENT
CARE HOSPITAL FLOOR PLAN
FOURTH FLOOR
1. OT DEPARTMENT
2. CATH LAB
3. POST CATH RECOVERY WARD
FIFTH FLOOR
4. CSSD
5. PATHOLOGY DEPARTMENT
6. MICROBIOLOGY DEPARTMENT
7. IP PHARMACY
8. GENERAL WARD
TO STUDY NON AVAILABALITY OF BED AND ITS EFFECT ON REVENUE
AIM
OBJECTIVE OF STUDY
1. TO STUDY PROCESS OF ADMISSION OF IN PATIENT AT CARE HOSPITAL
2. DATE WISE TOTAL NO OF ADMISSION
3. TO STUDY CATEGORY WISE PATIENT ADMITTED
CASH PATIENTS
CGHS CASH + CGHS CREDIT
CORPORATE PATIENTS
INSURANCE PATIENTS
GOVERNMENT (JEEVANDIYE AND RAJIV GANDHI GRAM AROGYA YOJNA)
4 PATIENT ADMITTED AS PER NONAVAILABILITY.ADMITTED IN
TWIN SHARING
SINGLE ROOM
DELUXE ROOM
SUPER DELUXE ROOM
ICU
PICU
5 REVENUE LOSS ANALYSIS
6 CAUSES AND EFFECT OF NON AVAILABILITY
7 SUGGESTION AND RECOMMANDATIONS
NON-AVAILABILITY OF BED
PATIENT COMES TO THE HOSPITAL FOR TREATMENT IN FORM OF
1. OPD PATIENT
2. IPD PATIENT
3. EMERGENCY PATIENT
4. SURGERY'S
5. PATHOLOGY INVESTIGATIONS
6. RADIOLOGICAL INVESTIGATIONS
THE PATIENTS WHO NEED THE ADMISSION ARE ADMITTED IN THE HOSPITAL AND FOR ADMISSION WE NEED BEDS
WHEN THERE ARE NO BEDS AVAILABLE FOR ADMISSION IN HOSPITAL IN THAT CASE WE SAY THAT THERE IS NON AVAILABILITY OF BED
THERE ARE TOTAL 105 BEDS IN CARE HOSPITAL.
CARE HOSPITAL CONSIST OF FOLLOWING BED CATEGORIES
1. GENERAL WARD
2. TWIN SHARING
3. SINGLE ROOM
4. DELUXE ROOM
5. SUPER DELUXE ROOM
6. ICCU
7. PICU
INTRODUCTION
INTRODUCTION
WHILE ADMISSION TO THE HOSPITAL PATIENT HAS TO
CHOOSE THE BED FROM ABOVE CATEGORY AS PER HIS CHOICE
BUT IF THE PATIENTS CHOICE IS NOT AVAILABLE IN THAT CASE
PATIENT IS SHIFTED TO OTHER ROOM AS PER AVAILABILITY OF
BED. FOR E.G. IF THE PATIENT WANTS TO ADMIT IN GENERAL
WARD BUT GENERAL WARDS BEDS ARE NOT VACANT IN THAT
CASE PATIENT IS ADMITTED TO TWIN SHARING.IN THIS CASE
ALSO IT IS CALLED NON AVAILABILITY OF BED.
REVENUE
FOR A COMPANY, THIS IS THE TOTAL AMOUNT OF MONEY RECEIVED BY THE COMPANY FOR GOODS SOLD OR SERVICES PROVIDED
DURING A CERTAIN TIME PERIOD. IT ALSO INCLUDES ALL NET SALES, EXCHANGE OF ASSETS; INTEREST AND ANY OTHER
INCREASE IN OWNER'S EQUITY AND IS CALCULATED BEFORE ANY EXPENSES ARE SUBTRACTED. NET INCOME CAN BE
CALCULATED BY SUBTRACTING EXPENSES FROM REVENUE. IN TERMS OF REPORTING REVENUE IN A COMPANY'S
FINANCIAL STATEMENTS, DIFFERENT COMPANIES CONSIDER REVENUE TO BE RECEIVED, OR "RECOGNIZED", DIFFERENT WAYS.
FOR EXAMPLE, REVENUE COULD BE RECOGNIZED WHEN A DEAL IS SIGNED, WHEN THE MONEY IS RECEIVED, WHEN THE
SERVICES ARE PROVIDED, OR AT OTHER TIMES.
IN HOSPITAL FOLLOWING ARE THE REVENUE GENERATING AREAS
1. OUT PATIENT DEPARTMENT
2. IN PATIENT DEPARTMENT
3. PATHOLOGY DEPARTMENT
4. RADIOLOGY DEPARTMENT
5. AMBULANCE
6. PHARMACY ETC
HOSPITAL BEDS ALSO PLAYS AN IMPORTANT ROLE IN GENERATING THE REVENUE
BUT IN CASE OF NON AVAILABILITY OF BED HOSPITAL BEARS THE REVENUE LOSS
INTRODUCTION
RESEARCH METHODOLOGY
* TYPE OF STUDY: STUDY IS DESCRIPTIVE & ANALYTICAL IN NATURE.*
* DATA COLLECTION:
* PRIMARY DATA: PRIMARY DATA IS THAT DATA WHICH IS COLLECTED FOR THE FIRST TIME & FRESH. THEY ARE
COLLECTED BY THE RESEARCHER HIMSELF. THE VARIOUS METHODS FOR COLLECTING PRIMARY DATA ARE AS
FOLLOW
OBSERVATION METHOD
PERSONAL INTERVIEW
FRONT OFFICE
BILLING
* SECONDARY DATA: SECONDARY DATA IS THAT DATA WHICH ALREADY EXISTS & COLLECTED BY SOMEONE
ELSE. THE RESEARCHER GOES THROUGH THE SECONDARY DATA FOR GETTING SOME PREVIOUS
INFORMATION RELATED TO THE TOPIC. THE SOURCES OF SECONDARY DATA ARE:
INTERNET
BOOKS & MAGAZINES
JOURNALS
PREVIOUS RECORDS
* SAMPLE SIZE FOR DATA COLLECTION: THREE MONTHS.
PROCESS OF IN PATIENT ADMISSIONPATIENT COMES TO HOSPITAL
PATIENTS ARE ADMITTED FROM
OUTPATIENT DEPARTMENT(OPD)
EMERGENCY DEPARTMENT
REFERRALS
IP FORM IS GIVEN TO FILL IT. PATIENT /RELATIVE FILLS FOLLOWING DATA
PATIENTS NAME
AGE
SEX
ADDRESS/PHONE NO
REFERRAL DOCTORS NAME
COMPANY NAME IF ANY
MODE OF PAYEMENT
ATTENDANT INFORMATION
UNDERTAKING FOR SETTLEMENT OF THE BILL FORM
PATIENT COUNSELING FORM
SURROGATE CONSENT FORM
PROCESS OF IN PATIENT ADMISSION
EXPLANATION OF RATES AND BED CHARGES
ISSUE ATTENDANT PASS, INFORM ABOUT NO OF ATTENDANT ALLOWED WITH
PATIENT AND VISITING HOURS
ASK FOR ADVANCE PAYMENT
TAKE APPROPRIATE UNDERTAKING (REGULAR/INSURANCE/ICCU)
ROOM ALLOTMENT AND INFORM ATTENDANT FOR SHIFTING THE PATIENT TO
ROOM
FOR CORPORATE PATIENT
COLLECT REFFERAL LETTER
MENTION COMPANY NAME AND COMPANY CODE
INFORM BILLING
PROCESS OF IN PATIENT ADMISSION
IN CASE OF EMERGENCY ADMIT THE PATIENT AND ASK FOR APPROVAL
IN CASE OF NON AVAILABILITY OF ROOM IT IS MENTIONED IN HOSPITAL BILLING
RECORD AND INFORMED TO FLOOR COORDINATOR AND PRE
TOTAL BED – 105
BED CATEGORY
ROOM TOTAL NO OF BEDS
CASUALTY 2
ICCU 1 13
GENERAL WARD 48
AC SHARING 12
AC SINGLE 4
ICCU 2 8
NICU 5
AC DELUXE 4
AC SUPER DELUXE 1
RECOVERY 4
PICU 4
TOTAL 105
TARIFF LIST FOR BEDS
BED CATEGORY BED CHARGES CONSULTATION CHARGES
GENERAL WARD 1000 330
TWIN SHARING 1700 385
SINGLE ROOM 2500 440
DELUXE ROOM 3000 550
SUPER DELUXE ROOM 3500 650
NICU 3000 750
PICU/ICU 3500 750
JANUARY 2013
DATE WISE TOTAL NO OF ADMISSIONS
DATE TOTAL NO OF ADMISSION
1/1/2013 11
2/1/2013 17
3/1/2013 27
4/1/2013 17
5/1/2013 21
6/1/2013 7
7/1/2013 26
8/1/2013 14
9/1/2013 21
10/1/2013 17
11/1/2013 15
12/1/2013 15
13/1/2013 10
14/1/2013 22
15/1/2013 15
JANUARY 2013
16/1/2013 15
17/1/2013 18
18/1/2013 16
19/1/2013 14
20/1/2013 6
21/1/2013 26
22/1/2013 23
23/1/2013 12
24/1/2013 20
25/1/2013 13
26/1/2013 7
27/1/2013 9
28/1/2013 23
29/1/2013 23
30/1/2013 16
31/1/2013 23
TOTAL 519
JANUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
5
10
15
20
25
30
TOTAL NO OF ADMISSION IN JANUARY
TOTAL NO OF ADMISSION
FEBRUARY 2013
DATE TOTAL NO OF ADMISSIONS
1/2/2013 25
2/2/2013 15
3/2/2013 12
4/2/2013 27
5/2/2013 19
6/2/2013 11
7/2/2013 13
8/2/2013 13
9/2/2013 13
10/2/2013 14
11/2/2013 27
12/2/2013 21
13/2/2013 21
14/2/2013 16
15/2/2013 18
FEBRUARY 2013
16/2/2013 12
17/2/2013 9
18/2/2013 25
19/2/2013 26
20/2/2013 15
21/2/2013 17
22/2/2013 16
23/2/2013 14
24/2/2013 7
25/2/2013 27
26/2/2013 14
27/2/2013 8
28/2/2013 13
TOTAL 468
FEBRUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 280
5
10
15
20
25
30TOTAL NO OF ADMISSION IN FEBRUARY
TOTAL NO OF ADMISSION
MARCH 2013
DATE TOTAL NO OF ADMISSION
1 16
2 14
3 9
4 23
5 15
6 14
7 15
8 25
9 14
10 12
11 24
12 16
13 25
14 12
15 21
MARCH 2013
16 10
17 14
18 24
19 25
20 11
21 21
22 20
23 19
24 7
25 18
26 16
27 5
28 21
29 20
30 17
31 9
TOTAL 512
MARCH 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
5
10
15
20
25
30
TOTAL NO OF ADMISSION IN MARCH
TOTAL NO OF ADMISSION
TOTAL NO OF PATIENTS
JANUARY
FEBUARY
MARCH
440
450
460
470
480
490
500
510
520
JANUARY; 519
FEBUARY; 468
MARCH; 512
TOTAL NO OF PATIENTS
1. ALANKIT
2. BAJAJ ALLIANZ INSURANCE COMPANY LIMITED
3. CHOLAMANDALAM
4. DEDICATED HEALTHCARE SERVICES TPA (INDIA) PVT LTD
5. E MEDITEK
6. FAMILY HEALTH PLAN LIMITED
7. GENINS INDIA TPA
8. GOOD HEALTH PLAN LIMITED
9. HERITAGE
10. ICICI LOMBARD HEALTH CARE
11. I CARE HEALTH MANAGEMENT AND TPA SERVICES LTD
12. MD INDIA HEALTH CARE SERVICES
13. MEDI ASSIST INDIA TPA SERVICES
14. MEDI CARE TPA SERVICES
15. MP KAY
16. PARK MEDICLAIM
17. PARAMOUNT HEALTH CARE SERVICE TPA
18. RBI – TTK
19. SEAL CARE
20. TTK HEALTH CARE TPA PVT LTD
21. UNITED HEALTH CARE
22. VIPUL
EMPANELLED TPA
1. CGHS CASH
2. CENTRAL EXCISE
3. CENTRAL GROUND WATER BOARD
4. CGHS CREDIT
5. CICR
6. CIMFR
7. CPWD
8. CUSTOMS AND CENTRAL EXCISE DEPARTMENT
9. ESIC
10. FCI
11. GARRISON ENGINEER
12. GSI – GEOLOGICAL SURVEY OF INDIA
13. INCOM TAX
14. INDIA BUREAU OF MINES
15. JAIN TRUST
16. JEEVAN DAYEE YOJANA
17. MAHARASHTRA STATE GOVERNMENT
COMPANY/CORPORATE EMPANALMENT
1. MAHARASHTRA POLIC KUTUMB AROGYA YOJANA
2. MAHINDRA AND MAHINDRA LTD
3. MILITARY ENGINEERING SERVICES
4. MOIL
5. MSRTC
6. NEERI
7. ORDANANCE FACTORY AMBAZARI
8. ORDANANCE FACTORY BHANDARA
9. ORDANANCE FACTORY CHANDA
10. ORDANANCE FACTORY JABALPUR
11. POSTAL
12. PUNJAB NATIONAL BANK
13. RBI
14. SMILE TRAIN
15. SERVA SIKSHA ABHIYAN
16. UNION BANK OF INDIA
17. UTI
18. AIRPORT AUTHORITY OF INDIA
19. BHEL
COMPANY/CORPORATE EMPANALMENT
PATIENT ADMITTED AS PER CATEGORY
JANUARY 2013DATE CASH
PATIENT
CGHS
CASH
CGHS
CREDIT
CORPORATE INSURANCE GOVERNMENT TOTAL
1/1/2013 3 2 1 3 2 0 11
2/1/2013 6 5 2 3 1 0 17
3/1/2013 10 1 3 12 0 1 27
4/1/2013 5 2 0 8 1 1 17
5/1/2013 8 3 1 6 2 1 21
6/1/2013 4 2 0 1 0 0 7
7/1/2013 9 5 1 8 3 0 26
8/1/2013 7 1 1 4 1 0 14
9/1/2013 7 3 1 8 0 2 21
10/1/2013 6 4 1 6 0 0 17
11/1/2013 4 2 4 4 1 0 15
12/1/2013 6 2 3 2 2 0 15
13/1/2013 4 3 0 2 1 0 10
14/1/2013 8 2 3 7 2 0 22
15/1/2013 3 2 4 5 0 1 15
JANUARY 2013
16/1/2013 7 3 3 2 0 0 15
17/1/2013 7 0 1 9 0 1 18
18/1/2013 7 5 1 3 0 0 16
19/1/2013 7 0 1 5 1 0 14
20/1/2013 2 3 0 0 1 0 6
21/1/2013 10 4 5 6 1 0 26
22/1/2013 12 3 1 6 1 0 23
23/1/2013 5 2 1 4 0 0 12
24/1/2013 8 4 0 8 0 0 20
25/1/2013 6 0 1 5 1 0 13
26/1/2013 4 1 0 2 0 0 7
27/1/2013 4 1 1 2 1 0 9
28/1/2013 8 0 4 9 2 0 23
29/1/2013 4 7 2 7 2 1 23
30/1/2013 6 0 5 3 2 0 16
31/1/2013 11 2 0 6 1 3 23
TOTAL 198 74 51 156 29 11 519
JANUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
2
4
6
8
10
12
14
CASH PATIENT
CASH PATIENT
JANUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
1
2
3
4
5
6
7
8
CGHS CASH
CGHS CASH
JANUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
1
2
3
4
5
6
CGHS CREDIT
CGHS CREDIT
JANUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
2
4
6
8
10
12
14
CORPORATE
CORPORATE
JANUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
0.5
1
1.5
2
2.5
3
INSURANCE
INSURANCE
JANUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
0.5
1
1.5
2
2.5
3
3.5
GOVERNMENT
GOVERNMENT
JANUARY 2013
CASH PATIENTCGHS CASH
CGHS CREDITCORPORATE
INSURANCEGOVERNMENT
0
20
40
60
80
100
120
140
160
180
200198
74
51
156
29
11
TOTAL CATEGORY WISE PATIENT
JANUARY 2013
JANUARY 2013
38%
14%10%
30%
6%2%
CATEGORY WISE PATIENT
CASH PATIENTCGHS CASHCGHS CREDITCORPORATEINSURANCEGOVERNMENT
FEBRUARY 2013DATE CASH
PATIENT
CGHS
CASH
CGHS
CREDIT
CORPORATE INSURANCE GOVERMENT TOTAL
1/2/2013 11 3 6 4 1 0 25
2/2/2013 6 2 2 3 2 0 15
3/2/2013 5 0 0 2 3 2 12
4/2/2013 14 3 3 6 1 0 27
5/2/2013 10 3 1 2 1 2 19
6/2/2013 4 1 2 3 1 0 11
7/2/2013 6 1 1 4 1 0 13
8/2/2013 4 1 2 5 0 1 13
9/2/2013 6 4 1 1 1 0 13
10/2/2013 5 0 1 7 1 0 14
11/2/2013 13 2 3 7 1 1 27
12/2/2013 11 3 0 5 2 0 21
13/2/2013 10 4 3 3 0 1 21
14/2/2013 9 2 1 3 1 0 16
15/2/2013 11 2 0 4 1 0 18
FEBRUARY 2013
16/2/2013 4 2 1 2 2 1 12
17/2/2013 5 0 0 3 1 0 9
18/2/2013 10 2 4 9 0 0 25
19/2/2013 11 3 2 8 1 1 26
20/2/2013 2 2 2 7 2 0 15
21/2/2013 5 1 2 6 2 1 17
22/2/2013 6 1 4 2 1 2 16
23/2/2013 5 1 2 5 1 0 14
24/2/2013 5 0 2 0 0 0 7
25/2/2013 11 0 2 8 3 3 27
26/2/2013 5 3 0 6 0 0 14
27/2/2013 3 2 0 3 0 0 8
28/2/2013 6 1 1 2 2 1 13
TOTAL 203 49 48 120 32 16 468
FEBRUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 280
2
4
6
8
10
12
14
16
CASH PATIENT
CASH PATIENT
FEBRUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 280
0.5
1
1.5
2
2.5
3
3.5
4
4.5
CGHS CASH
CGHS CASH
FEBRUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 280
1
2
3
4
5
6
7
CGHS CREDIT
CGHS CREDIT
FEBRUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 280
1
2
3
4
5
6
7
8
9
10
CORPORATE
CORPORATE
FEBRUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 280
0.5
1
1.5
2
2.5
3
3.5
INSURANCE
INSURANCE
FEBRUARY 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 280
0.5
1
1.5
2
2.5
3
3.5
GOVERNMENT
GOVERNMENT
FEBRUARY 2013
CASH PATIENTCGHS CASH
CGHS CREDITCORPORATE
INSURANCEGOVERNMENT
0
50
100
150
200
250
203
4948
120
32
16
TOTAL CATEGORY WISE PATIENT
43%
10%10%
26%
7%3%
CATAGEORY WISE PATIENT
CASH PATIENTCGHS CASHCGHS CREDITCORPORATEINSURANCEGOVERNMENT
FEBRUARY 2013
MARCH 2013
DATE CASH
PATIENT
CGHS
CASH
CGHS
CREDIT
COMPANY
PATIENT
INSURANCE GOVERMENT TOTAL
1/3/2013 8 1 3 2 1 1 16
2/3/2013 7 2 0 5 0 0 14
3/3/2013 4 2 2 0 1 0 9
4/3/2013 9 4 3 6 1 0 23
5/3/2013 4 0 0 8 2 1 15
6/3/2013 9 1 1 3 0 0 14
7/3/2013 4 0 3 6 1 1 15
8/3/2013 8 6 3 5 1 2 25
9/3/2013 6 0 0 8 0 0 14
10/3/2013 7 0 3 0 1 1 12
11/3/2013 6 2 3 8 4 1 24
12/3/2013 7 2 0 6 1 0 16
13/3/2013 9 2 6 8 0 0 25
14/3/2013 5 0 2 2 2 1 12
15/3/2013 7 1 2 11 0 0 21
MARCH 2013
16/3/2013 5 1 1 3 0 0 10
17/3/2013 4 2 3 4 1 0 14
18/3/2013 8 3 2 8 2 1 24
19/3/2013 9 4 1 8 2 1 25
20/3/2013 5 3 1 1 0 1 11
21/3/2013 6 2 2 10 1 0 21
22/3/2013 5 3 3 4 5 0 20
23/3/2013 9 1 3 3 3 0 19
24/3/2013 1 3 0 3 0 0 7
25/3/2013 3 4 1 8 0 2 18
26/3/2013 5 2 1 8 0 0 16
27/3/2013 2 0 0 3 0 0 5
28/3/2013 9 2 0 6 3 1 21
29/3/2013 12 0 1 4 3 0 20
30/3/2013 6 2 2 5 2 0 17
31/3/2013 5 1 2 1 0 0 9
TOTAL 194 56 54 157 37 14 512
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
2
4
6
8
10
12
14
CASH
CASH
MARCH 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
1
2
3
4
5
6
7
CGHS CASH
CGHS CASH
MARCH 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
1
2
3
4
5
6
7
CGHS CREDIT
CGHS CREDIT
MARCH 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
2
4
6
8
10
12
COMPANY
COMPANY
MARCH 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
1
2
3
4
5
6
INSURANCE
INSURANCE
MARCH 2013
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 310
0.5
1
1.5
2
2.5
GOVERNMENT
GOVERNMENT
MARCH 2013
CASHCGHS CASH
CGHS CREDITCOMPANY
INSURANCEGOVERNMENT
0
20
40
60
80
100
120
140
160
180
200194
5654
157
37
14
MARCH 2013
TOTAL CATEGORY WISE PATIENT
MARCH 2013
38%
11%11%
31%
7% 3%
CATEGORY WISE PATIENT
CASHCGHS CASHCGHS CREDITCOMPANYINSURANCEGOVERNMENT
MARCH 2013
PATIENTS ADMITTED AS PER NONAVAILABILITY
SR NO PATIENT NAME TWIN
SHARING
SINGLE
ROOM
DELUXE
ROOM
SUPER DELUXE
ROOM
ICU PICU
1 JAMGADE SWEETY 1
2 SURESH KANHARE 1
3 DANDEKAR SANYAM 1
4 TIWARI SAVITRI 1
5 KULKARNI BABY OF
SHUBHANGI
1
6 DEOGHARE SUMAN 1
7 DANDEKAR SPARSH 1
8 UMARO KAOSAR 1
9 PANDEY SONU KUMAR 1
TOTAL 1 0 2 2 0 4
TWIN SHARINGSINGLE ROOM
DELUXE ROOMSUPER DELUXE
ROOM ICUPICU
0
0.5
1
1.5
2
2.5
3
3.5
4
1
0
22
0
4
PATIENT ADMITTED AS PER NONAVAILABILITY
PATIENTS ADMITTED AS PER NONAVAILABILITY
REVENUE LOSS ANALYSIS
REVENUE LOSS ANALYSIS.docx
REVENUE LOSS ANALYSIS
CASE STUDY 1 CASE
STUDY 2 CASE STUDY 3 CASE
STUDY 4 CASE STUDY 5 CASE
STUDY 6 CASE STUDY 7 CASE
STUDY 8 CASE STUDY 9
0%
10%
20%
30%
40%
50%
60%
70%
9%7%
27%
11%
51%
26%
64%
11%
58%
TOTAL % OF REVENUE LOSS
PATIENT RETURN DUE TO NON AVAILABILITY OF BEDS
DATE PATIENT NAME REASONS
12/01/2013 MRS DARA NON AVAILABILITY OF ICCU
14/01/2013 RENUKA MUKHERJEE NO BED AVAILABILITY IN ICCU
PATIENT NEED VENTILATOR
23/01/2013 PARASRAM CHOUDHARY SECR PATIENT REQUIRE ICCU.NON
AVAILABILITY OF ICCU
23/01/2013 SHALINI KADAM OF A PATIENT REQUIRES ICCU.NON
AVAILABILITY OF ICCU
CAUSE AND EFFECT OF NON AVAILABILITY OF BED.docx
CAUSE AND EFFECT OF NON AVAILABILITY OF BED
OBSERVATION
1. DUE TO NON AVAILABILITY OF BED PATIENT HAS TO WAIT FOR ADMISSION IN WATING AREA
2. DUE TO NON AVAILABILITY OF BED PATIENT ARE KEPT IN CASUALTY TILL THE BED BECOME
VACANT
3. DISCHARGE PROCESS TAKES 3 TO 4 HOURS DUE TO WHICH BEDS ARE NOT VACATED
4. MOSTLY DISCHARGES TAKES PLACE AFTER 12 PM AS THE PEAK PERIOD OF ADMISSION STARTS
FROM 10 AM
5. NO DISCHARGE LOUNGE IN HOSPITAL
6. SOME PATIENT AFTER DISCHARGE DO NOT VACANT THE BED AS THEY WAIT FOR THERE
TRAIN,BUS AND FOR OTHER REASONS DUE TO WHICH THERE BEDS ARE OCCUPIED
7. PERCENTAGE OF ADMISSION OF CASH PATIENT IS MORE IN HOSPITAL
JANUARY 2013:-38%
FEBRUARY 2013:-43%
MARCH 2013:-38%
RECOMMANDATION
1. DISCHARGE LOUNGE SHOULD BE MADE IN HOSPITAL
2. STEP DOWN ICU (HIGH DEPANDANCY UNIT) SHOULD BE MADE FOR SETTLED ICU
PATIENTS TO VACANT THE ICU BEDS
3. TO DECREASE THE DISCHARGE TIME UP TO 2 HOURS
4. PLANNED DISCHARGE DATE SHOULD BE GIVEN AS PER THE PATIENTS CONDITION
5. DISCHARGE PROCESS SHOULD START ONE DAY PRIOR OF PATIENT DISCHARGE
6. DISCHARGE SUMMARY SHOULD BE MADE ONE DAY BEFORE OF PATIENT DISCHARGE
7. PATIENT RETURN REGISTER SHOULD BE MAINTAINED AT FRONT OFFICE
BIBOLOGRAPHY
BOOKS
1. FINANCIAL MANAGEMENT - M Y KHAN & P K JAIN
2. FINANCIAL MANAGEMENT - DR ANIL KUMAR DHAGAT
3. FINANCIAL MANAGEMENT - PRASSANA CHANDRA
INTERNET
4. www.google.com
5. www.wikipedia.com
THANK YOU