7/21/2019 Noc Organization Chart

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Network Operations

Center

Provisioning & Tier2

Support

Enterprise Noc support

Network SupervisionTier1 Support

Faiba Noc support

Faiba Field SupportEnterprise Field

Support

Enterprise Faiba

Faiba Provisioning

and T2 Support

Enterprise

Provisioning & T2

Support

NETWORK OPERATIONS CENTER STRUCTURAL CHART 2013

Enterprise support

team/rotational -2Engineers

GPON Support Team

rotational

1 Engineer

1. Wycliff MutaitiWalter Oluoch

Alfonse Keter

Amon Kandagor

Gabby Pascal

Leonard Tonui

Naftaly Wambugu

Ken Rono

Charles Mutunga

Betsy KolumTL EnterpriseCarolyne WanjikuTL Faiba Noc

Kenneth OmbetteNoc Manager

Joel

Too

Josiah Gacanja

Clifford Nyaosi

Rose Kimani

Nickolas KorirLinet Atieno

Joseph KiptuiSenior Manger Network Operations

Carolyne MsamaHead of Network Operations

Denis Tanui

Nelson Kinavuli

Mary Maingi

Susan KemeiRichard Chuchu

Jezree Mnjala

NicholasWanyoike

Reselyne Wanjiru

Michael OdongoSenior Network Engineer

7/21/2019 Noc Organization Chart

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Key Roles

1.Handling escalation from Tier 1

Suppport

2.Mapping of new circuits.

3.Provide support to JTL and clients

field Engineers in commissioning new

circuits on phone.

5.Execution of scheduled Network

maintenance work requiring

configuration changes.

Key Ro

les

1.Handling the technical aspect

of incidentseither

independently or by escalating

to another team member with

the required skills.

2. Creating (if necessary),

following up and keeping

tickets received internally and

externally up to date .

3.Provides advancedtroubleshooting support for

field technicians and Fiber

Local Loop customers

4.Prepare and distribute systemhealth reports

Key Roles

1. Provide technical support onsite and

remote to existing clientele as required.

2.Liaise & collaborate with vendors

with technical issues.

3. LAN Intergration for clients

requiring assistance

Curren

t Numbers(24x7)

1. Faiba6

2 Enterprise -8

Current Numbers

1. Faiba4

2 Enterprise -2

1.Network & E

nvironmental conditions

monitoring e.g power( alarm and

topology monitoring) and;

a. Alerting field team and the company

via SMS.

b. Update contact Center with Network

failures for client notification purposes.

c. Network faults logging on Ticketing

system and follow with field team.

d. Organizing access for field Engineers

with the clients.

e. Prepare and distribute Network

reports for use by the management.

d. Provide Single point of contact for

Maintenance and Enterprisedeployment team as well as

coordinating the teams activities in the

network.

Proposed Number

1. Day shift 2

2. nigt shift 2 one

personnel per night

Total = 4 technicians.