no.36 edition iii year august 2015 our internet is too expensive · 2016-11-23 · no.36 edition...

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No.36 edition III Year August 2015Majalah

All about ICT in Indonesia I TCOUR INTERNET IS TOO EXPENSIVE

Palapa Ring Will Immediately be Tendered

Broadcasting and Telecommunication Law Is Considered as Pro Foreign

FROM EDITOR

2No. 36• August 2015Majalah I TC

Majalah ICT readers everywhere. After long holiday celebrating Eid Mubarak 1436 H, once again we meet all readers with the latest news and information from editor’s desk informing the latest development on Indonesian information technology, telecommunication and broadcasting sectors.

Certainly not to forget, in this good month we also would like to convey our apology for physical and emotional deeds as well as news that may have caused concerns, contain typo or mistyping which is annoying or issuances that have not met schedules. We hope that with the training of the month of Ramadhan this beloved media can be improved and own spots in the hearts of all readers.

In this edition, we come up with the main topic which is on internet tariff in Indonesia. As we all know internet access has now been stated as a part of Human Right. Therefore it is considered as important, when costly tariff and several areas and circles of life cannot access, and there is also a chance that human right violation is committed.

In addition, we also come up with government plan to continue Palapa Ring project by the opening of registration to participate in tender prequalification. In this edition several beleid designed by the government related to user privacy regulation correlated with data center placement in Indonesia.

Last but not least, there is also loud voice from civilians who desire the acceleration of Telecommunication and Broadcasting Law since it is considered as Pro Foreign and regulators who deal with telecommunication and broadcasting is considered as not yet independent. All of them are presented for all kind readers.

Happy reading.

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INDEX

The Government Asks for Internet Tariff Re-calculation 9

3 No. 36• August 2015Majalah I TC

XmartCity XL – NTB Provincial Government Cooperation ...................... 26

Broadcasting & Telecommunication Law Is Requested to be Revised Immediately ....................... 15

KPI & MUI Provide Awards for the Best Ramadhan Broadcasting Programs .... 24

Ministry of Communication and Informatics Prepares 3 Regulations on Service Quality ...............................19

Telkomsel 2015 Homecoming Together ............................28

Our Internet Tariff Is Too Expensive ........................... 6

Biznet Offers Broadband Internet Service in 70 Cities .................................29

InfinixZero2:CellularPhone withHighSpecificationMade of Kevlar ............................32

Drone use must have license from Ministry of Transport. Drone ‘Pilot’ Objects ............ 4

The Interchangeable Telecommunication Operators’ members of Board of Directors ............. 17

Backbone Lane of Palapa Ring II Internet Will Immediately be Auctioned . 11


HOTNEWS

Crewless aircraft now cannot be randomly used. The government through Ministry of transport has issued Minister

of Transport Regulation (PM) Number 90 of 2015 Regarding Crewless Aircraft Operational Control. In such

PM the methods on how to use crewless aircraft or drone in Indonesian jurisdiction are also

regulated. Head of Ministry of

Transport Center J.A. Barata explained such regulation was issued to maintain the aviation operational safety in Indonesia. Ministry of

Drone Use Must Have License from Ministry of Transport, Drone ‘Pilot’ Objects

HOTNEWS


Transport sees that there is possible danger to airplanes when drones are operated. Hence, drone operation cannot be done randomly. “Therefore the Minister decided to regulate such drone operational licensing,” said Barata. In addition, he said, Ministry of Transport also stipulated which areas are crossable by drones and which are not.

Nevertheless Ministry of Transport provides special provisions for crewless aircraft operators for the interest of the Government. Ministry of Transport also obliges such operators to coordinate with aviation unit which is responsible for air space for such drone operation.

“In addition, drone flight plan change must also be conveyed to Ministry of Transport at least 7

working days prior to such crewless aircraft operation. Report on cancellation of drone flight must also be conveyed to Minister

of Transport,” expressed Barata.

In the drafted regulation, banning of drone operation is also conducted in air space that does not obtain ATC service on the altitude of 150 meters. Nevertheless Ministry of Transport provides special provisions for crewless aircraft operators for the sake of the government for instance for state area patrol, sea patrol and weather monitoring.

“Ministry of Transport allows drones to be flown

above the altitude of 150 meters, however it obliges such operators to obtain license to operate drones and coordinate with flight navigation unit which

is responsible for air space of such drone operation,” he explained.

The presence of this new regulation causes drone ‘pilots’ who join hobby communities, associations, are journalists, and have shopping hobby as well as several observers to feel the need to meet Minister of Transport Ignasius Jonan to convey their points of view. The important view emerging is related to license in flying drones. Meeting participants do not decline such license however they have come up with notes. One of the regulations that are still bothering is the obligation to attach license from the authorized institution and regional government when operating drones with cameras.

Conse quently drone fans will arrange a special seminar to review this minister regulation, in which the result is expected to provide inputs for policy impro vement.

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Internet tariff difference provided by Telkomsel in Eastern part of Indonesia is considered as too burdensome. As a result, Telkomsel

is brought to petition. Such petition is voiced with the title “Internet for the People: Save @Telkomsel @KemenBUMN @kemkoinfo.”

Such online petition is voiced by Djali Gafur’s account. According to Djali, the difference of price between zone 1 and 12 reaches up to two folds or 100 percent. It is discovered that Telkomsel internet tariff is divided into 12 zones. These zones are area distribution by Telkomsel, such as Jakarta, West Java, Central Java which are included in zone 1. “2GB data package in zone 1 is only IDR65,000 while in zone 12 the

price is IDR120,000. We in zone 12 do not have any choice,” said Djali regretfully.

Djali also protested why Telkomsel differentiates internet tariff when all areas are within Indonesia. “We live under one roof (Indonesia) and we eat different protein and menu. [They] said we speak the same language, live in the same country. Why do we have different tariff?”

In response to Djali’s complaint, Vice President Corporate Communication of Telkomsel, Adita Irawati said Telkomsel network arrangement in many regions in Indonesia has different amount of fee due to the difference of level of difficulty and other fee components required to arrange such location

Our Internet Tariff Is Too Expensive

MAIN REPORT


network infrastructure.“Based on that, Telkomsel applies

data tariff distribution based on zones in accordance to the amount of fee required for network arrangement in a location,” he said.

He added that network arrangement component, such as 3G or 4G does not only include BTS development fee, but also daily maintenance fee, in which this fee is quite high in Eastern parts of Indonesia like in Papua.

“This input will be our main concern in order to provide better service to the people particularly customers in the eastern parts of Indonesia,” said this woman who wears hijab.

The expensive internet data service tariff offered by Telkomsel bothered Indonesian Telecommunication Users Group (IDTUG). From this International Telecommunication Users Group (INTUG) affiliated non profit organization point of view, there is allegedly dominant position abuse element in which with monopoly of service in the Eastern part of

Indonesia, Telkomsel offers expensive tariff to access the internet over the phone.

This was expressed by Muhammad Jumadi, Secretary General of IDTUG.

According to him, the expensive Telkomsel internet tariff is monopolistic and oligopolistic. “Just because the coverage is the widest this company sets monopolistic price with oligopolistic system to gain large profit,” he said.

He added that this zone based tariff was considered as the opposite with the spirit to drive internet penetration growth which is still low.

On the other hand the increased

MAIN REPORT

internet penetration will assist in creating economic growth. “Telkomsel tariff based on zone at this time is very expensive,” he said.

For such purpose, said Jumadi, IDTUG expected the government to be involved in decreasing operator tariff that is considered as burdening customers.

“The government must also regulate, don’t just stand still. There should be tariff regulation by determining certain limit and people in regions are charged with the same tariff in order for them to obtain justice from cellular service. After all the frequency used by operator which is owned by the state must be beneficial for the people at large,” expressed Jumadi.

BRTI ResponseIndonesian Telecommunication

Regulating Body (BRTI) urges Telkomsel to decrease internet data service tariff for the eastern part of Indonesia. BRTI’s urge was conveyed in relation to the increasing complaints from users in Eastern part of Indonesia since the data service sold tariff by Telkomsel reaches two fold the tariff sold in Jakarta and other areas. This is the result of the findings held after BRTI met Telkomsel.

“One of the points of the result of the meeting with Telkomsel is our request to decrease internet tariff in East Indonesia. There should not be too large gap with the western parts,” said a member of BRTI I Ketut Prihadi.

Ketut admitted that Indonesia has not had any regulation that regulates data tariff. Therefore request to Telkomsel is conducted with the consideration of customer interest,

operator and the industry interest.“In requesting tariff decrease to

Telkomsel we asked it to consider customer’s and operator’s interests as well as the industry sustainabiity. From customer’s standpoint the govement asked for the tariff to be more affordable,”

As to the regulation, it was conveyed that data tariff regulation will be conducted next year. “Data service tariff will not be imposed until 2016,” said Ketut who is former Head Division of Legal of Director General of Post and Telecommunication.

Meanwhile Founder of Indo Telko Forum Doni Ismanto Darwin urges that the government stipulate tariffing regulation and data quality for data tariff. This he said is because operators have provided application based on quota, while customers never know how much quota has been used or whether it has reached Fair Usage Policy.

“The best solution is to create ceiling price or upper limit tariff since operators feel that the tariff is too inexpensive on data and rebalancing,” suggested Doni. The issue is if rebalancing is not supervised there will be cases like Telkomsel. There must be clear referrence as to what is the maximum upper limit,” he added.

Concerning the geographic condition in East Indonesia that is uneven compared to any other areas, Doni has different opinion. He compared tariff in Sumatera and Java island. “The reason of operation can be questioned if [we] take samples in one provincial capital city where all cellular operators are and whose tariff is expensive. Other operators also use transportation to develop” he responded.



Internet service penetration developent in Indonesia is vast from time to time in which many Indonesian people who at this time

have made internet access as one of basic needs in addition to voice service and SMS in the framework of supporting daily activities either for office work activities, business, information or interactions on social media.

For such purpose, according to Head of Information and Community Relation of Ministry of Communication and Informatics, the availability of internet service for the public is part of active participation of telecommunication arrangers in developing network infrastructure and telecommunication access to arrange telecommunication service.

“Network infrastructure development and telecommunication access which have and are being conducted by telecommunication arrangers to the people all over Indonesia is a form of joint commitment between the Government as the policy maker as well as regulator and

telecommunication arrangers. The government realizes that to satisfy such commitment a very large long term fee is required to develop and provide telecommunication service either in the form of voice service, SMS and the internet. The investment done by telecommunication arrangers includes the entire areas of Indonesia both in areas with dense population and those with less dense or small population,” explained Ismail.

Ismail said for Eastern Indonesia area such as Maluku, Nusa Tenggara Timur and Papua which areas are quite large and the population rates are low, not all telecommunication arrangers develop and provide telecommunication services due to the geographic contour condition causing low user penetration and high investment fee.

The government admits that it has not conducted any levied /retail tariff regulation for internet services. The plan for levied/retail tariff regulation is being conducted in a discussion by the Government, therefore at present levied/retail tariff for internet service of each arranger still

MAIN REPORT

The Governnent

Requested That

Internet Tariff be

Recalculated

MAIN REPORT


applies independent tariff based on market mechanism.

This then drives the arrangers to apply different internet service levied/retail tariff in one area to another or based on zoning. For instance for areas with low population rate and small internet service user penetration, higher internet service levied/retail tariff is applied compared to levied/retail tariff in areas with high population rate and internet service user penetration.

“To overcome levied/retail tariff discrepancy and in the framework of satisfying the Government target to support equality of broadband access all over Indonesia, as well as considering the people’s interest to obtain internet service with affordable price and the interest of the sustainability of telecommunication arranger business (industrial sustainability), Ministry of Communication and Informatics will take steps,” he said.

He said, for short term, telecommunication arrangers which offer internet service and tariff based on zoning, the Govenment asked recalculation of internet service tariff. “This can reduce levied/retail tariff discrepancy of internet service between one zone to another all over Indonesia,” he said.

Meanwhile, Ismail added that for medium term the government will compose and apply regulation package with the purpose of optimizing Universal Service Obligation/USO to support broadband service equalization acceleration, driving infrastructure

sharing efficiency and resulting in fair interconnection fee calculation as well as affordable levied/retail tariff formula, either for voice service, SMS or data/internet.

For long term, he explained, the government will complete Palapa Ring project and Indonesia Broadband Plan 2014-2019 as mandated in President Regulation Number 96 of 2014 therefore discrepancy/gap of internet service supply can be overcome.

“Such steps will be implemented by the Government together with all stake holders in telecommunication field, therefore telecommunication services, including equal internet service all over Indonesia will be available, by maintaining competition and sustainability of healthy telecommunication industry, as well as good service quality for all Indonesian people,” said Ismail.


The government through Ministry of Communication and Informatics will immediately conduct auction for telecommunication infrastructure and internet work named Palapa Ring. This network expected to connect regencies and cities all over Indonesia is estimated to cost IDR 3 trillion.

As explained by Minister of Communication and Informatics Rudiantara, this second volume of Palapa Ring is expected to complete in 2018 in order to support Indonesia broadband plan (IBP). “Selection for palapa ring which connects regency and municipal cities must be completed in 2018. Tender pre-qualification will be openend until the end of June,” said Chief RA.

He added that Palapa Ring development will be divided into three namely East Indonesia, Central Indonesia and West Indonesia. The concept to be used by the

government in developing Palapa Ring is least cost subsidy in which the winner is the one who offers the lowest government subsidy. “It is estimated that [this project] will need IDR 3 trillion, however this is not paid by the government since the concept is the smallest subsidy,” he explained.

West Package for 5 regencies/cities in the eastern part of Indonesia for 1,122 km (sea) with an estimate of project value of US$ 40,392,000 then there is Central Package in 17 regencies/cities in the western part of Indonesia for 1,676 km (sea and land) with an estimate of project value of US$47,085,000 as well as East Package for 35 regencies/cities in the eastern part of Indonesia for 5,681 km (sea and land) with an estimate of project value of US$143,182,000. The project is targeted to channel broadband service to end users

MAIN REPORT

Backbone Lane of Palapa Ring II Internet Will Immediately be Auctioned


with transfer speed of at least 10 Mbps in village areas and 20 Mbps in urban areas which is integrated with telecommunication network arrangers’ network.

It was expressly stated that despite least cost subsidy is used, this project is guaranteed not to cause any loss for operators if they develop Palapa Ring. It is not a wonder if there have been operators which intend to work on such project. “There have been six to seven operators that take the documents,” he added.

There are 27 telecommunication fixed closed companies and license holder IT that will participate in the tender for optic fiber network development project supported by the Indonesian government, Palapa Ring II. This trillion Rupiah project tender process is being conducted by Ministry of Communication and Informatics. Pre-qualification stage was closed on 31 July. Large operators such as PT Telekomunikasi Indonesia (Telkom), Indosat, PT XL Axiata as well as PT NTT Indonesia (Japan NTT unit) and PT Cyber Network Indonesia also participate in this tender. Companies that satisfy the requirements will be reduced to participate in the tender. The date of the tender is yet to be announced.

Palapa Ring II is a broadband infrastructure project targeted to complete in 2018, said Rudiantara. “This project has been designed since 10 years ago. I believe this project will run well in the future,” he said.

Palapa Ring II project will include construction, operation and maintenance which will be divided into two parts. The first one will be developed in 11 regencies/cities in the western part of Indonesia. The winner of tender will arrange optic fiber network for 1,823 kilometers. The second part will include 40 regencies/cities in the eastern part of Indonesia. Tender winner will be requested to lay optic fiber cable for 6,572 kilometers.

In total, Palapa Ring II will develop optic fiber network for 8,395 kilometers of optic fiber cable to provide backbone for internet connection in all islands in 33 provinces and 460 regencies/cities.

This project extends Palapa Ring II network which was completed in 2009. This Palapa Ring I project is conducted by Telkom itself after other operators such as Indosat, XL, Axiata, Bakrie Telecom and information technology companies Macca Sistem Infokom, Infokom elektrindo and Powertek Utama Internusa resigned from consortium.

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Indonesia will become the world internet hub. However, there should be an effort

to seek such matter by realizing national network as well as fiber optic, Palapa Ring development. As a red plate entrepreneur, Telkom supports the effort of seeking Indonesia as the

world internet hub, by connecting optic fiber from Manado to the Philipines to the United States.

According Director of IT & Solution Network of Telkom Abdus Somad Arief, Telkom has arranged under the sea cable project Luwuk Tutuyan in Soekarno-Hatta Port,

Indonesia Will Become

the World Internet Hub


MAIN REPORT

Makassar, South Sulawesi.According to him, Telkom plans to

connect northern parts of Indonesia with broadband network. Telkom will arrange this network from Medan directly to Dubai which will end in Manado. From Manado, this under the sea cable will be connected North Maluku and the Philipines. This network from the Philipines will end directly in the United States.

“We expect that Indonesia becomes the backbone of international traffic. In the future from Manado we will arrange optic fiber cable to be connected to the Philipines, then directly to the United States. If it has been sought internet users in Indonesia can access the internet with servers in the US faster since they don’t have to be connected with the network in Singapore,” he said.

Abdus Somand added that with

Indonesia connected directly to the United States, it is targeted that internet traffic from West Europe will pass Indonesia if [you] intend to access network in Asia Pacific area.

“We have a goal to become international traffic hub by way of connection to West Europe and the US from Indonesia. When we talk about hubs for flight traffic or vessel now they are in Singapore. However we still have a chance to become a telecommunication hub,” he added.

Abdus Somad explained that optic fiber network to West Europe will be conducted through Dumai and Middle East segment. To seek this segment Telkom will cooperate with more less 13 countries.

“Optic fiber network heading towards the US will be coducted through Manado, the Philipines and Guam and through cooperation with more less five countries. The connecting of such optic fiber heading to two international lanes will be worked on adjacently. Telkom itself prepares fund in the amount of IDR 2.4 trillion for this project. From Manado to the US, the completion if God is willing is in early May 2017. Meanwhile the one from Dumai heading towards the Middle East to West Europe will be complete earlier, in this 2016,” he said.

HIGHLIGHT


Telecommunication and broadcasting regulator at the present

is considered as not independent. At this time there are members of commissioner from the government which are believed to disturb policy independence.

This was conveyed by Chairman of Regulation and Media Regulator Supervisor (PR2Media), Amir Effendi Siregar. “As in Indonesia Telecommunication Regulatory Board (BRTI) despite the community element it is led by Directorate General. BRTI was established by the government,” he regreted. Therefore, Amir sees other interests than administering regulation.

Amir also highlights former

practicioners who become regulators. He is concerened that this will disturb policy when it is about to be made. Supposedly according to him practicioners at least wait two to three years before taking the position of industrial referee. “Wait for two to three years

then [you] become a regulator therefore there is a guarantee of justice when making decisions,” he said.

Nevertheless, independent institution presence as telecommunication and broadcasting regulator is highly needed. This, he said, is to avoid government interference and obtain involvement of telecommunication and broadcasting industrial observers.

“If there is still interference from

Broadcasting & Telecommunication Law Is Requested to be Revised

Immediately

Regulators Have Not Been Independent and Pro Foreign


HIGHLIGHT

the government, industrial issues will not be handled well. Therefore it will be better to establish non government institutions,” Amir suggested.

For this purpose, PR2Media asked the government to revise Law No.32/2002 regarding Broadcasting and Law No. 36/1999 regarding Telecommunication. Both Laws, according to this insitution are considered as liberal and pro foreign product.

Amir Effendi expressed that revising both laws must put forward national interest for the sake of Indonesian people interest.In addition, he said in this covergence era these both sectors (Broadcasting and Telecommunication) are related to each other, even united. Unfortunately, regulations of these both sectors seem to overlap and have not been united, even different in terms of paradigm.

“A number of articles show that both Laws have paradigmatic difference in regulating industrial activities. We intend to provide inputs in order for Broadcasting Law to be revised to have a connection with Telecomunication Law. In addition, Telecomunication Law must also be changed in order to have synchronization for national interest. Therefore we intend to have this

regulation made for national interest,” said Amir.

He explained that Telecommunication Law No. 36/1999 which was issued in deregulation and liberalization era, continued Effendi, provides an extensive gap to foreign investors to control telecommunication companies. On the other hand Broadcasting Law No. 32/2002, despite it was issued in reformation era, has not provided extensive prosperity impact to the Indonesian people.

“Based on the research conducted in several large cities in Indonesia such as Jakarta, Bandung, Yogyakarta, and Makassar, he discovered that Indonesian government has not sufficiently considered the sustainability of the policy that has been taken. The absence of blueprint and appropriate roadmap to develop various sectors in telecommunication is one of the main causes. In Telecommunication Law, cellular industry is controlled by foreign, since the regulation gives a chance for it. This is what we have to change,” he said.

He said as a result of such foreign domination Indonesian people tend to become just a part of the market for telecommunication and internet industry. Dependency on imported products and government focus which is only to the infrastructure causes national content industry not to develop. “Lack of government attention on content industry causes foreign provider content to fill national telecommunication channels, including the internet which has been developed painstalkingly. Foreign content providers enjoy the large profit from such transaction. The revenue goes to foreign. Therefore this is our concern, majority shareholders must be national,” he ended.


TELECOMMUNICATION

On 1 August, XL Axiata announced its new organizational structure. This new structure concerns duties and authority distribution

of members of company Board of Directors of to support transformation.

As conveyed by Murni Nurdini, Corporate Secretary of XL Axiata, “XL Axiata changes the duties and authority distribution of members of Board of Directors effective on 1 August 2015.

This change is for the sake of Company transformation agenda.

From the change conveyed through Information Openness, Ongki Kurniawan who previously held the position of Independent Director/Chief of Service Management Officer now has a new duty as Independent Director/Chief Independent of Digital Service Officer. Chief Management Officer is held by Yessie D. Yosetya.

Telecommunication Operators’ Board of Directors Is Interchangeable

Telecommunication Operators’ Board of Directors Is Interchangeable


TELECOMMUNICATION

The other change is the entrance of P. Nicanor V. Santiago III who holds the position of Chief Brand and Customer Management Officer. Nicannor replaces Rashad javier Snachez. New power that also enter is Johnson Chan who holds the position of Chief Strategic Business Partnership Officer. The interesting part is, Rashad did not obtain any position after this 1 August.

In addition to XL, shocking news also comes from Indosat. Board of Commissioners of Indosat has secretly dismissed Indosat’s Director Sarwoto Atmosutarno, only a month after Sarwoto held his position.

Sarwoto is former President Director of Telkomsel, a cellular operator owned by telecommunication cellular operator owned by telecommunication company owned by the state PT Telekomunikasi Indonesia Tbk. “On 8 July 2015 Board of Commissioners of PT Indosat Tbk decided to temporarily dismiss Sarwoto Atmosutarno as a member of Board of Directors until the next General Meeting of Shareholders (GMS),” said Indosat in an announcement signed by President Director of the company Alexander Rusli.

Sarwoto who is also a politician of Nasdem Party is rumored to be dismissed temporary due to “Personal Reason”. Following such decision, Indosat, a subsidiary of Ooredo Group, will take steps in accordance with the prevailing laws, including to prepare extraordinary meeting of shareholders.

Temporaty dismissal is considered as a surprising step considering Sarwono was just appointed to hold his new position in Indosat a month ago. He was appointed for a post of a deputy

from the government. Sarwoto was Telkomsel President Director until 2012, before he was replaced by Alex Sinaga. In 2014 general election he was legislative nominee from Nasdem Party, representing Central Java V area.

What happened to Sarwono perhaps cannot be separated from his position as Indosat commissioner. Rinaldi resigned just after Sarwono entered Indosat Board of Directors. Rinaldi was Telkom President Dairector when Sarwono was President Director of Telkomsel. Rinaldi’s position as Independent Commissioner was replaced by Elisa Rumbantoruan. The interesting part is in the array of Board of Directors the name Sarwoto Atmosutarno came up and he replaced Fadzri Sentosa.

“Accepting the resignation of Rinaldi Firmansyah as Independent Commissioner of the Company, with appreciation and gratitude, as well as granting waiver and settlement to the concerned from liabilities arising from supervising actions that had been taken from 28 January to 6 May 2015 insofar as the actions taken during the supervising actions do not violate or contradict with the prevailing laws,” said press statement conveyed by Indosat describing the resolution of the Indosat Annual General Meeting of Shareholders and Extraordinary General Meeting of Shareholders in mid July.


TELECOMMUNICATION

Ministry of Communication and Informatics held public consultation on telecommunication and internet

service quality regulation. Stipulation of service quality standard parameter as well as its benchmark that must be satisfied by telecommunication arrangers in the framework of increasing service quality for customers in arranging telecommunication and internet.

As conveyed by head of Information and Community Relation of Ministry of Communication and Informatics ismail Cawidu, there are three minister drafts which are consulted with the public to obtain inputs, namely Minister Regulation draft on Internet Access Service Quality Standard, draft on Closed Fixed Network Service Quality and draft on Data Communication System Service Quality Standard.

Ismail explained that the three drafts above regulate substance on parameter and benchmark of Internet Access Service quality standard which include new installment application satisfaction standard, post paid billing performance standard, services disturbance report level standard, customer general complaint settlemet standard, service recovery standard and customer service officer response speed standard.

Meanwhile, said Ismail, parameter and benchmark of Closed Fixed Network standard and Data Communication

System service quality standard include service availability standard, new installment application satisfaction standard, customer complaint settlement standard and service recovery standard.

“Arrangers are obliged to safekeep all data record on service quality standard standard parameter calculation and obliged to report service quality standard achievement to the Director General. Arrangers are obliged to publish service quality standard achievement on their webstes respectively and must update the same every three months,” he said.

He added that Director General can audit arranger service quality standard achievement report and self calculation and/or by using a consultant service. “Each arranger that does not satisfy service quality standard provision under this Minister Regulation will be imposed with sanction,” expressed Ismail.

Ministry of Communication and Informatics Prepares 3 Regulations on Service Quality

w


TELECOMMUNICATION

In the framework of implementing the mandate of Article 20 paragraph (4) of

Government Regulatio No.82 of 2012 regarding Arrangement of Electronic System and Transaction (PP PSTE), Director General of Informatics Application of Ministry of Communication and Informatics has completed the composing of Draft Minister of Communication and Informatics Regulation (RPM) on Information Security Management System (SMPI).

Article 20 paragraph (1) of PP PSTE stipulates that Electronic System Arrangers are obligated to own and run procedures and

Personal Data is Now Protected

Here is the New Regulation on The Arrangement of Electronic System and Transaction


TELECOMMUNICATION

facilities to secure Electronic System to avoid disturbance, failure and loss.

Further Article 20 paragraph (2) of PP PSTE stipulates that Electronic System Arrangers are obliged to provide security system that includes prevention procedures and system regulated under a Minister Regulation.

As explained by Head of Information and Community Relation of Ministry of Communication and Informatics Ismail Cawidu, composing the RPM of Information Security Management System has been conducted since late 2013 and continued in 2014 by involving related stake holders namely all working units in Ministry of Communication and Informatics, Representative of Certification Institution ISO 27001 TUV Rheinland Indonesia, Bureau Veritas Indonesia, BSI Group Indonesia, Sucofindo, and SGS Indonesia, Representative of SMPI Certification Institution Nominee Representative namely: Xynexis, XecurelIT, SAI Indonesia, Mutu Agung Lestari, and LMK Jaser PLN, National Accreditation Committee Representative, and National Standardization Board Representative.

“RPM SMPI script was already discussed/consulted by public in Bandung on 4 November 2014 attended by 90 people consisting of representatives from each

working unit in Ministry of Communication and Informatics, representative of Ministry/Institution, representative of Universities, Certification Institution and KAN; and in Bali on 28 November 2014 attended by 20 participants consisting of representatives of Certification Institution, representatives of several LPSE in Bali Province, Communication and Informatics Service in Denpasar City and Denpasar Radio Spectrum Balmon,” said Ismail.

He elaborated that Information Secutiry Management System RPM consisted of 12 Chapters and 29 Articles. Several matters regulated therein are Information Security Management System Standard, Certification Institution, Certificate Issuance, Certification Result Report, Certificate Revocation, Nurturing, Supervising and provision on Sanction.

In addition to Information Security Management System, the Government which in this matter Ministry of Communication and Informatics will also regulate personal data protection. This regulation is in the framework of implementing the mandate of Article 15 paragraph (3) of government regulation Number 82 of 2012 regarding Electronic System and Transaction. Ministry of Communication and Informatics itself has completed composing Draft Minister of Communication and Informatics Regulation (RPM)


TELECOMMUNICATION

on Personal Data Protection in Electronic System.

Ismail said, Personal Data Protection RPM composing in Electronic System was initiated by discussion on personal data regulation paradigm discussion in several countries which further continued with personal data protection main issue discussion by inviting regulating institution and related sector supervisor namely Directorate General of Immigration which manages passport data, National Archive (ANRI) which manages data archive, Financial Service Authority which regulates financial sector data, Bank Indonesia which regulates banking data, Indonesia Customer Institution Foundation which deals with customer data protection, and Ministry of Health which regulates health field data and archive.

“The material that covers Personal Data Protection RPM in Electronic System consists of 11 Chapters and 39 Articles,” said Ismail.

He elaborated, several regulations included in this RPM such as Protection, Personal Data Owner Right, User Obligation, Electronic System Arranger Obligation, Dispute Settlemet, Community Participation and also Administrative Sanction.

From RPM document which is obtained by Majalah ICT, a good Personal Data protection basis appreciates Personal Data as privacy, confidential

Personal Data in accordance with Approval and/or based on provisions of laws and regulations, based on Approval, relevance with acquisition, collection, management, analysis, safekeeping, appearance, announcement, dispatch and dissemination purpose, worthiness of the used Electronic System, goodwill to immediately inform in writing to Personal Data Owner on each failure of Personal Data protection, availability of internal rules on Personal Data protection management, responsibility of Personal Data which is in the control of the user, the facility of access and correction on Personal Data by Personal Data Owner, integrity, accuracy and sophistication of Personal Data.

Meanwhile privacy is stated as the freedom of Personal Data Owner to state whether the Personal Data is confidential, unless otherwise stated pursuant to the provisions of the laws.

It is also regulated that Personal Data acquisition and collection by Electronic System Arrangers must be upon approval. Personal Data Owner that provides approval may state Certain Individual Data that he/she owns as confidential.

Directorate General of Application and Informatics also has completed composing of Draft Minister Regulation (RPM) of

Software is also regulated


TELECOMMUNICATION

Communication and Informatics regarding Electronic Software.

Article 7 paragraph (1) of PP PSTE stipulates that Software used by Electronic System Arranger for Public Service is obliged to: be registered in the Ministry of Communication and Informatics; is guaranteed in terms of its operational security and reliability accordingly; and is in accordance with the provisions of laws and regulations.

“Article 7 paragraph (2) of PP PSTE mandates that requirements of Software is further regulated in a Minister Regulation. Composing of electronic system Software RPM has been conducted since late 2013 and continued in 2014 by involving the related stakeholders namely: the related Working Unit in Ministry of Communication and Informatics; Members of Open Web Application Security Verification standard (ASVS); and Acedemics (University of Indonesia and German Swiss University),” explained Ismail.

Ismail explained the scope of Software requirements includes all source codes including source code which documentation is developed or modified in the framework of creating Software.

Meanwhile, Electronic System Software Requirements are divided into two namely administrative and technical

requirements.“Administrative requirements

which must be fulfilled include Developer Name, Software name, version, service type, range of number of users, product life cycle, is it web based or desktop, and operating system it supports. Electronic System Arrangers are obliged to register by submitting the completeness of Software Administrative Requirements,” he said.

Ismail added that technical requirements that must be fulfilled refer to Open Web Application Security project (OWASP) Application Security Verification Standard (ASVS), which include 3 (three) levels. Technical requirements satisfaction is adjusted with Electronic System risk with the following terms: Software used in Strategic Electronic System must satisfy Level 3 technical requirements, Software in High Electronic System must satisfy a minimum of level 2 technical requirements, and Software and Low Electronic System includes 13 requirement areas namely authentication, session management, access control, input validation, cryptograph on static verification, error handling and log recording, data protection, communication security, HTTP security, dangerous code control, business logic, document and resources and mobile


ndonesia Broadcasting Commission (KPI) and Indonesia Panel of Islamic Scholars (MUI) once again held 2015 Ramadhan Boradcasting Program Award. This event is

the award place for broadcasting program during Ramadhan with broadcasting parameter in accordance with Broadcasting Behavior Guidance and Boradcasting Program Standard (P3SPS), which is relevant with the spirit of Ramadhan and broadcasting that is entertaining and at the same time educating audience.

In the supervision of Ramadhan broadcasting, in addition to cooperating with MUI, KPI also involved the public through complaint channel and appreciation on boradcasting program on television. From such supervision result a number of assesment processes were conducted in order to obtain broadcasting program which are worth receiving the award.

Different from the previous year, KPI and MUI provide appreciation for a number of programs. However this year there are several changes with the division of award types for all programs aired during Ramadhan, namely awards for the best Ramadhan broadcasting program.

The best program awards were granted for programs that were considered as fulfillinf the criteria, quality; relevant and contextual material substance and relevant with Ramadha, Creativity: interesting packaging and liked by audience, originality: the originality of program idea and Continuity: consistency and survival.

The Ramadhan broadcasting programs were divided into four categories namely Talent Show, Feature/Documentary, Soap Opera and Reality Show. Meanwhile Ramadhan Program Appreciation was granted to all program categories, cross genre program and programs that fulfill good category.

KPI & MUI Grant The Best Ramadhan Broadcasting Program Award

BROADCASTING

I

BROADCASTING


2015RamadhanBestTelevisionProgram:

1. Talent Show Category : Hafidz Indonesia (RCTI)2. Feature/Documentary Category: Muslim Traveler (Net. TV)3. Soap Opera Category: God Seekers Chapter 9 (SCTV)4. Reality Show Category: I Meet Your Calling (RTV)

2015 Ramadhan Program Appreciation was granted to:1. Junior Action (Talent Show Indosiar)2. Qoran Hafizh (Talent Show – Trans 7)3. Under Father’s Protection (Soap Opera Trans TV)4. Ramadhan Heart Light (Preach ANTV)5. Fatawa (Preach TVRI)6. Ramadhan Special Hijab Stories (Preach TV One)7. Waiting for Fasting Break at Islamic Boarding School with Opick (Sketch MNC TV)8. Today’s Inspiration (Short Preach iNews)9. Ramadhan Heart Stories (Talk Show Kompas TV)10. Al Mishbah Interpretation (Talk Show Metro TV)11. [I] Miss the Adzan Sound (Reality Show Global TV).

Minister of Communication and Informatics congratulated all 2015 The Best Ramadhan Program Award receivers, and this appreciation award will not be granted only at Ramadhan but also KPI will grant other awards.

PT XL Axiata Tbk (XL) extends its XmartCity program cooperation

with Provincial Government of West Nusa Tenggara (NTB) Province. This cooperation is in the form of XL Tunai (Cash) service utilization for the payment of Motor Vehicle Tax specially for NTB area. Both parties intend to facilitate service to the public by utilizing digital technology excellence. The cooperation was signed by Head of NTB Province Region Revenue Service Dra. Hj Putu Selly Andayani, M.Si and

Cooperation between XmartCity XL – Provincial Government of NTB

Director of Service Management of XL, Ongki Kurniawan, in Mataram on Monday (7/6). Governor of NTB, Dr. TGH. M. Zainul Madji also witnessed this signing.

Ongki Kurniawan said “Through this program XmartCity and XmartVillage which at this time have been implemented in a number of regions and local community to maximize the potential they have through utilization of fast internet and digital technology. This XL Tunai facility utilization cooperation program to pay motor vehicle tax is one of the forms of its implementation. Through this program, we expect XL Tunai can answer NTB Provincial Government need to increase tax payment rate at the same time facilitate the public to make payments.


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This at the same time is the first in Indonesia for this type of model.”

Ongki explained, technically, by utilizing XL Tunai motor vehicle tax payment service will be faster and more effective. On due date of tax payment, customers can make payments through XL Tunai by accessing menu at *123*120#. After inputing vehicle number, info on how much of tax payable will pop out. Next, customer will obtain notification through SMS and can print payment evidence in ticket boxes provided by Regional Revenue Service.

People of NTB will be able to utilize this facilitating service around August 2015. After the signing of coopertion agreement, XL and Regional Revenue Service of NTB Province will soon provide various matters needed including locations at which it will be easier for the public later to print tax payment evidence.

By controlling XL market segment of around 85% all over NTB, this program will not be troublesome NTB people in obtaining XL service which the majority in such area will not be able to obtain other benefit from XL Tunai, as electronic money which enables XL customers to have

financial transaction just by using their cellular phones. The types of transaction that can be used are purchasing cellular phone credit, paying bills, shopping at stores, online shopping as well as money transfer and receiving money from off shore. All such types of transaction can be done anytime and anywhere.

This cooperation at the same time completes programs in the frame of XmartCity Lombok which has been and is being developed. Previously, XL assisted the development of websites for children at the orphanage to drive the growth of their potential and achievement. It is expected that this can be a facility for them to be able to show self-potential in the limitedness that they experience. XL and the local regional government are also preparing several other programs.

Lombok is the location chosen for the comercial launching of 4G service on 1800 MHz frequency. As XmartCity program, such fast internet service launching in Lombok is the form of appreciation of XL to Lombok people for their trust and loyalty in choosing XL service for the need of telecommunication and data service facility.


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As a form of caring to share with stakeholders especially loyal

customers and phone credit/prime card traders (Outlet Partners) who intend to celebrate Ied Mubarak in their hometowns, this year Telkomsel once again held Homecoming Together using four different types of transportation namely aeroplane, ship, train and bus with a total of homecomers of 4000.

The arrangement of this program (Homecoming Together) of Tekomsel 2015 was marked by the release of buses for homeconing by President Director of Telkomsel, Ririek Adriansyah and array of Telkomsel management on Tuesday (7/14) in Parkir Timur Senayan, jakarta.

This year Telkomsel dipatched 300 homecomers using the plane from

various regions with destionations such as Padang, Jakarta, Yogyakarta, Semarang, Surabaya and Makassar. As to trains, 400 participants were dispatched from Gambir station using Agro Anggrek with destination Surabaya through North Coast and Argo Bima with destination Surabaya through south lane.

Meanwhile 400 participants joined the homecoming together by ship from various regions in Indonesia with destination Medan, Semarang, Surabaya and Makassar.

As to homecoming by bus, Telkomsel dispatched 2,500 participants with destination Yogyakarta, Solo, Tegal, Pekalongan, Semarang, Madiun, Malang and Surabaya. Previously on Sunday (7/12) Telkomsel also participated

Homecoming With Telkomsel 2015


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in Homecoming Together of Ministry of State Owned Enterprises in which there were 10 buses which accomodated 400 particiapants.

In Telkomsel Homecoming Together program, in addition to obtaining free tickets, participants also obtain travel insurance.

President Director of Telkomsel, Ririek Adriansyah said, eid mubarak homecoming together program is an annual activity as a form of appreciation to customers therefore they obtain the opportunity to go home to their hometowns to celebrate eid mbarak with their families. We hope that participants’ journey in Telkomsel homecoming can

be endured safely and conveniently, and all participants can reach their hometowns safely.”

Telkomsel Homecoming Together program was conducted through two methods to gain its participants. The first was through loyalty program that was started from 11 May to 4 June 2015, in which all customers of kartuHALO, simPATI and KartuAS can exchange Telkomsel points by participating in point auction by accessing *700*123# to obtain plane and train tickets for homecoming. On the other hand, homecoming together with bus was conducted as a form of appreciation on outlet partner performance.

Biznet Offers Internet Broadband Service in 70 CitiesAfter the announcement of

Biznet Fiber network extension in Java and Bali for 1,700 km, adding a total of Biznet Optic network to become 13,000 km which reaches 70 cities in Java, Bali and Sumatera islands last June, Biznet now shares the newest information on array of product and service to respond to public need of fast internet with good quality and is reliable to support business and individual segments.

President Director of Biznet Networks, Adi Kusma said “Our commitment is to provide the best and reliable internet service for all Indonesian people. Biznet Fiber network extension in Java Bali for 1,700 km is only a start for us,

since we will continue to seek with out best to continue extending our network to larger number of areas in Indonesia, and provide solution for all market segments, not only B2B market but also B2C. We will provide complete product and service which can be opted based on customer’s need.”

Since 2000 Biznet has been known as an internet service provider which focuses on business and corporation segments through array of products that have been acknowledged such as Biznet MetroNET, Biznet Data Center and Biznet Dedicated Line.

However, since 2012 Bizned has started to develop its business and its market target to customer

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and retail by launching Biznet Home (previously known as max3), Ultra Fast internet service with high definition TV cable. To target retail segment, in 2014 Biznet then launched Biznet WiFi, prepaid WiFi Turbo service for smartphone and tablet users with a speed of 100 Mbps.

Based on research that was conducted, it is estimated that the number of internet users in Indonesia will reach 150 million at the end of 2015, which certainly must be followed with powerful and appropriate infrastructure.

At this time intenet has become one of the most important aspects for most Indonesian people, especially those who live in large cities and require fast information access. The interesting part is,


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people in small towns have now accessed internet on daily basis, both to update social media and shop online.

Whatever the purpose is, internet has become one of the most important needs for most people in Indonesia, and as one of prominent telecommunication and multimedia service providers in Indonesia, Biznet understands the developing trend at this time and it is increasingly inspired to create innovation to continue developing internet infrastructure that is appropriate and with good qualiy to reach more circles of life in indonesia.

Present in 70 cities, Biznet offers appropriate services, both for business and customer segments. As to Small and Medium Enterprises (UKM), Biznet offers Biznet MetroNET, Super Fast Internet service with capacity of starting from 1,5 Mbps up to 75 Mbps, packed in six packages which can be chosen with a price of starting from IDR600,000/month.

In addition, Biznet also offers data keeping access to customers through the internet with a very affordable price and can be adjusted with customers’ need.

As to customer’s segment, Biznet offers Biznet Home, an Ultra Fast Internet service with TV Cable with high definition quality for residential and apartment segments.

Biznet Home is the most suitable service for families who intend to access the internet and entertainment package at home with good quality both to assist children in doing their homework and housewives in preparing special

meal for the family with recipee from the internet.

Biznet Home offers various packages with prices starting from IDR200,000/month. In addition, Biznet also offers Bznet Wifi, a prepaid Turbo WiFi service targeted for young professionals, students, tourists, or those who like to share files with friends through social media, including music or image files.

Biznet WiFi offers interesting features with very inexpensive price starting from IDR10,000 with active period of 10 days.

As an effort to provide the best service for customers from all segments, starting from pre to post service, Biznet continues to increase Customer Experience Division which has clinched several awards and operates 24/7.

All staff members of Customer Experience Division are very experienced in their fields and have been trained in providing the best service to customers. Biznet ascertains that all customers will obtain prime service and the best solution for the issues faced.

Pertaining to Biznet network extension plan, this year Biznet is also developing Biznet Fiber network in Java, Bangka, Batam and Singapore, which is scheduled to complete late August 2015. Subsequent to the readiness of the network Biznet will own very large capacity for international network, connected directly to the center of internet all over the world, which will support Biznet to continue providing service and the best solution for customers’ needs.

GADGET REVIEW

After the success of launching Hot Note X551, a smartphone with long lasting battery for up to two days, Infinix

strengthens its position in Indonesia by launching stylish handphone with affordable price, Zero 2 X509. Cooperating with Lazada which is one of the largest e-commerce companies, infinix launched its newest smartphone through “Factory to Customer” business model. Designated specially for young generation and users who put trendy design as priority, Zero 2 design is very thin, chic and protected by gorilla glass which causes this product to be sronger, equipped with Samsung super AMOLED screen.

“Designed specially for Indonesian customers, Zero 2 X509 is equipped with Gorilla glass technology and 13 MP camera as well as fast focus feature that supports clear image capturing. This product is an evidence of our commitment to provide good quality technology with premium quality with affordable price,” said Benjamin Jang, CEO of Infinix Mobility.

Created with internal storage of 16

Infinix Zero 2: Cellular Phone with High Specification Made From Kevlar



GADGET REVIEW

GB and 32 GB with SD card, Infinix Zero X509 is equipped with octa core 64 bit and RAM 3 GB which is able to provide multitasking performance which is very satisfying.

This newest smartphone is developed to capture clear image and can be used for selfie with 5MP front camera and 13MP back camera.

Infinix is Hong Kong technological company which develops fast and established in 2009. Developed through R&D and central of design in Paris and Shanghai, Infinix has good track record in Middle East. Focusing on e-commerce, Infinix

collaborated exclusively with Lazada to obtan extensive circle of life.

We are very proud to be able to once again cooperate with Infinix, since we believe Zero 2 X509 will result in high sales, same as the sales of Hot Note X551 previously. With the variety of sophisticated features and dynamic design, we believe this product will succeed in the market,” said Rene Jansen, Chief Commercial Office of Lazada Indonesia.

Interested customers can purchase Infinix Zero 2 X509 only at Lazada.co.id with a price of IDR2,499,000. Flash sale would be held on 5 August 2015.

Zero 2 X509:

• Design: 5 inch super AMOLED screen with coning gorilla glass 3, case made from Kevlar with very light material weighing only 118 grams

• Battery: 2300 mAh Li-Ion battry with very good durabilityProcessor: Octa-Core 64 bit which enables smooth and easy multitasking performance

• Memory: Dual SIM for 2G, 3G and 4G LTE with 1 6GB ROM internal memory. 32 micro SD, and 3 GB RAM.

• Camera: 1 MP for back camera and 5 MP for front camera with fast focus, geo tagging , LED flash and smart gesture features equipped with Samsung camera technology

• Screen: Samsung super AMOLED

• Color: Black

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no.36 edition iii year august 2015 our internet is too expensive · 2016-11-23 · no.36 edition...

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