nmdot training bureau lending library -...

Item # Title Category Synopsis LocationBKLT-001 Supervising for Success Management Learn what it means to be a great supervisor-- to your subordinates and

you career. Supervising other is a special challenge that can help you

reach new career and lifestyle goals, but becoming a successful

supervisor is not as easy as some people imagine.

This booklet offers tips and strategies to meet the challenge and lead

your employees and your career down the RIGHT path!

Training Bureau

BKLT-002 Systematic Succession Planning: Building

Leadership from Within

Management Most managers have and idea about what succession planning means to

an organization, but few companies have a formal and effective

succession planning program in place. The need is great for

organizations to plan for those who will be future leaders.

This booklet offers tips and strategies to help develop a quality

succession planning program for your organization.

Training Bureau

BKLT-003 Mentoring: How to Develop Successful Mentor

Behaviors

Leadership This booklet will provide you with the tools to understand the unique

role of mentors in today's workplace, determine the most effective

mentoring style for your situation, establish agreements to ensure a

successful and rewarding relationship, and avoid behaviors that may

interfere with mentee growth and development.

Mentoring is a rewarding relationship that benefits both participants

and the organization. The relationship is now seen as a process of two

people working together for mutual gain and enrichment based on their

shared experience. Today's mentoring has evolved from simply training

the employee to a productive relationship that offers guidance and

counsel to develop another's abilities to the fullest.

Training Bureau

NMDOT Training Bureau Lending Library - Booklets

Item # Title Category Synopsis Location


BKLT-004 The Art of Communicating: Achieving

Interpersonal Impact in Business

Communication The skills we use in the working world, day-in-and-day-out, are the tools

that don't always translate directly from the classroom. These are the

words and gestures, the humor, the kind of language we use to

communicate with others. How we present ourselves, how we act, and

our appearance are often key elements in connecting with another

person in marking a point. Understanding our own body language? and

that of others is also a part of good communication. The Art of

Communicating is a booklet that mixes common sense and a wealth of

proven communication techniques.

The Art of Communicating will give you confidence in expressing

yourself and communicating with others.

Training Bureau

BKLT-005 Managing Disagreement Constructively Communication Step into a disagreement with the confidence that it will get resolved.

The handy tips in this course help you diagnose conflict, prepare

strategies to resolve it, and implement productive solutions. Handle

conflict with more skill and confidence. Identify and resolve

disagreement before it gets out of control. Learn the nine key

approaches to managing disagreement.

Learning Objectives: To present basic principles of managing conflict. To

point out inappropriate procedures in managing disagreement. To point

out strategies that may work in managing disagreement.

Training Bureau

BKLT-006 Managing Negative People: Strategies for Success Communication Negative people are more likely to be dissatisfied with their lives and

jobs, leading to increased absenteeism and lowered productivity. This

book has activities and exercises to help readers cope with negativity in

others and make their own work more satisfying and productive.

Learning Objectives: To explain negativity and its causes — To provide

strategies for dealing with negativity. To show ways to improve your

negativity resistance.

Training Bureau



BKLT-007 The New Supervisor: A Guide for the Newly

Promoted, 3rd Ed.

Management Supervising others is a special challenge many people are called to do in

their professional careers. The New Supervisor prepares those meeting

this new leadership responsibility to gain confidence and project the

right attitude from Day One. Learn basic supervision skills, including

authority, delegation, problem-solving and leadership.

Training Bureau

BKLT-008 Understanding Organizational Change:

Converting Theory to Practice

Managemnt With this booklet, you'll learn how to cope with and understand

organizational change. A variety of models are presented that illustrate

common workplace challenges in times of change. For managers we've

included a section on how to help staff cope with organizational change.

Training Bureau

BKLT-009 Understanding Leadership Competencies Leadership This self-evaluation book looks at the qualities and competencies that

are consistently found in outstanding leaders. Discover nine

competencies in hard-to-pin-down areas like passion, integrity, and

humor that lie well beyond the ordinary confines of management

theory and practice-yet they contribute greatly to what we recognize as

true leadership.

Training Bureau

BKLT-010 Partners in Performance: Successful Performance

Management

Performance Managing performance means better results, both for the company and

the employee. This guide explains how performance agreements reduce

ambiguity and sets the stage for top performance. The key element is a

new way of establishing and attaining clear, definable goals as a team.

Learn how to create S.M.A.R.T. goals, how to measure the seemingly

immeasurable, and the four steps to creating job commitment.

Training Bureau



BKLT-011 Increasing Employee Productivity: An

Introduction to Value Management

Performace Learn how your organization can reduce costs while improving product

or service quality and morale. Everyday "return on investment (ROI)"

ratios are short-sighted for the farseeing manager. The ROI that offers

managers the greatest profit payback is this... the "Return on

Ingenuity." It requires the proper work environment, a strong employee

suggestion program, employee training and assistance, and a positive

attitude. This book offers suggestions to achieve these things, and

more!

Training Bureau

BKLT-012 Creating a Learning Organization: Promoting

Excellence Through Education

Management How to create an environment in which individuals and organizations

become more efficient and innovative. This booklet is written for

managers and administrators who want to help their organization

become learning oriented thereby improving morale and the

productivity of employees.

Training Bureau

BKLT-013 Managing Quality Customer Service Customer Service Delivering quality customer-service requires knowledge, forethought

and a great deal of concentrated effort doing "the right things." This

booklet outlines what these "right things" are and helps employees

attain them.

Training Bureau

BKLT-014 Organization Development: A Practitioner's Tool

Kit

Training A primer on Organization Development (OD), a system wide change that

results in improved organizational health. This booklet will be invaluable

to anyone who wants to learn about Organization Development (OD) in

a brief and simple format.

Training Bureau

BKLT-015 Beyond Customer Service: Effective Programs for

Retaining Your Customers

Customer Service Customer service is the critical factor for success in business. Your

customer service must be better than you competitor's if your business

it to thrive. This booklet has been revised with new ways to extend a

traditional customer service program into a customer retention

program.

Training Bureau



BKLT-016 Giving and Receiving Feedback: Building

Constructive Communication

Communication Turning critical feedback into a constructive message can be a difficult

skill to conquer. This book will guide you through the process of

learning how to receive critical feedback, developing skills for self-talk,

understanding how to give constructive feedback effectively, and

handling atypical problems.

Feedback is a very powerful communication tool that delivered properly

can benefit everyone with a clear and helpful exchange of information

about what’s working and what’s not. The techniques outlined in this

book for coping with fair or unjustified critical feedback are essential for

effective communication.

Training Bureau

BKLT-017 Successful Strategic Planning: The systems

Thinking Approach to Building a High-

Performance Business

Performance Successful Strategic Planning presents a reinvented model of strategic

planning for the twenty-first century. Its objective is to help teams,

departments, and businesses of all sizes and types plan and implement

strategies in an efficient, holistic, and integrated manner.

Training Bureau

BKLT-018 Excellence in Management: Learn How Bring Out

the Best in People

Management Excellence in Management is not a theory but an action-oriented

approach. It includes six key concepts of excellence and many proven

and practical applications guaranteed to bring you more positive results

as a manager. The material evolved from the author's 20 years of

experience in management and sales in the public and private sectors.

Training Bureau

BKLT-019 Supervising Employees with Disabilities Management The goal of this booklet is to help managers and supervisors examine

their roles with regard to the Americans with Disabilities Act of 1990,

and how it relates to all employees.

Training Bureau



BKLT-020 Delegating for Results: An Action Plan for Success

as a Manager

Management What's the biggest weakness of most managers? The inability to

delegate effectively. Get the basics of this essential skill in the revised

best seller. Exercises and worksheets help you evaluate your current

skills, easily identify the problems, and quickly find solutions. You'll

discover how to develop your workers' potentials while getting the job

done. New sections on increasing positive exposure for your team and

using delegation as a tool for managing organizational change.

Training Bureau

BKLT-021 Communicating With Employees Management Communicating with Employees has a unique "self-study" format that

encourages a reader to become personally involved with the material.

Use it for analyzing communication in your organization and then

developing a plan that will help you achieve the goals of your

department.

Training Bureau

BKLT-022 Managing Personal Change Personal

Development

Change can be difficult for a wide variety of reasons. This booklet offers

a step-by-step plan for handling personal change in a positive and

productive way.

Training Bureau

BKLT-023 Creative Decision Making Personal

Development

A flexible approach to decision making using a combination of rational

and intuitive techniques. This booklet offers a logical process for making

decisions.

A balance must be found between ALWAYS deciding by strict adherence

to a proven scientific or business formula, and ALWAYS deciding by

instinct. This booklet attempts to offer techniques to achieve that

balance.

Training Bureau

BKLT-024 Achieving Consensus Communication Achieving Consensus looks at consensus as a process that brings

different people, different ideas and different approaches together:

Values diversity, and then provides a framework to create a solution

that is greater than any one person, idea or approach. It is the

opportunity to set aside the "I" for the success of the "we." It is the

opportunity to get the power of the group aligned to get things done.

Training Bureau



BKLT-025 Managing Stress for Mental Fitness Personal

Development

Life today is complex and stress is a part of it that is nearly impossible to

avoid. How much stress a person encounters and how they deal with it

frequently has a direct connection with mental health. This booklet

looks at stress and its many interesting dimensions, and will address

strategies for change.

Training Bureau

BKLT-026 Creating Your Skills Portfolio Career Development A skills portfolio is a means of capitalizing on opportunities that come

your way. Being able to package and market yourself means having the

confidence to value your contributions and experience.

Training Bureau

BKLT-027 Preventing Job Burnout: Transforming Work

Pressures Into Productivity

Personal

Development

Preventing Job Burnout is a practical guide for maintaining morale and

productivity. Learn what it is, what causes it, and how to assess the

burnout potential of your job. Learn how to identify what erodes

motivation and enthusiasm in the workplace, as well as 8 strategies for

beating job burnout and preventing it in the future.

Training Bureau

BKLT-028 Effective Presentation Skills: A Practical Guide for

Better Speaking

Communication Effective Presentation Skills attempts to answer the fundamental

questions of how to prepare and deliver an effective speech. Proven

techniques are presented that will give the reader the necessary skills to

give more confident, enthusiastic and persuasive presentations. Topic

covered include: how to use body language effectively; how to organize

thoughts and data for maximum impact; how to develop and use visual

aids, and MORE!

Training Bureau

BKLT-029 Managing Anger: Methods for a Happier &

Healthier life

Personal

Development

Unchecked anger can manifest itself in numerous ways including

physical and emotional pain. These can include: cardiovascular disease,

headaches, depression, relationship abuse, poor self-esteem, substance

abuse problems, among others.

The purpose of this booklet is to bring relief from the pain and suffering

and convert the negative into a positive. It contains methods that can

help readers manage emotions on a daily basis and deal with anger in a

positive manner.

Training Bureau



BKLT-030 Developing Positive Assertiveness: Practical

Techniques for Personal Success

Personal

Development

Assertive people enjoy their work, play, friends, and family. They are

effective, vital and valued by others. This booklet is for anyone who

wants to take charge and live a fuller, happier life. Developing positive

assertiveness can mean the difference in creating personal success and

making things happen for you!

Training Bureau

BKLT-031 Benchmarking Basics: Looking for a Better Way Performance The essence of benchmarking is something most of us have done all of

our lives. We measure, compare, evaluate, all to establish a standard of

what we believe is the best approach for any given situation.

This booklet adds to that familiar process an element that is critical in

today's business setting, the customer's expectations and requirements.

It presents the basics of benchmarking and the benefits it can deliver.

Training Bureau

BKLT-032 Competitive Strategy: Planning Your

Organization's Success

Iperformance Competitive Strategy gives concise and practical answers to the

question, "How do we get to where we want to go with our available

resources?" It is a must-read for businesses, not-for-profit

organizations, departments, and individuals.

It focuses on competitive strategy planning, a team-based process that

helps organizations build an advantage in the marketplace by

developing and implementing processes that increase output.

Training Bureau

BKLT-033 Concentration!: How to Focus for Success Personal

Development

This booklet provides practical, step-by-step strategies you can learn

that will help you concentrate better in all areas of life. Readers will also

discover how to help others acquire this important ability as well!

Training Bureau



BKLT-034 Managing for Commitment: Building Loyalty

Within Organizations

Management Skills The coming years will witness more change and complexity that our

organizations have ever faced. To meet the challenge, managers and

supervisors must engage the creative energies of the available

workforce; their commitment and loyalty.

Opportunities about for those managers who understand today's

worker, and use this understanding to create realistic guidelines for

mutual organizational investment.

Training Bureau

BKLT-035 Team Building: An Exercise in Leadership Management Skills This booklet is devoted to teaching concepts which make work positive

and productive. It contains principles by which a group can be

transformed into a team. The concepts are easily understood but their

application take dedication and effort… but the results can be well

worth that effort!

Training Bureau

BKLT-036 Productivity at the Workstation: Wellness and

Fitness at Your Desk

Performance This booklet has been written primarily for the worker whose job it is to

spend hours sitting at a desk or workstation with a computer screen and

keyboard. Its purpose is to help you create a program to help

employees create a program for being more productive and feel great

at the same time!

When the suggestions in the booklet are followed, employees can

expect greater comfort, more energy, enhanced performance, and

higher productivity. Employee fitness and well-being promote optimum

mental performance, which are essential for productive, error-free

work.

Training Bureau

BKLT-037 Building Trust: A Manager's Guide for Business

Success

Management The concept of "trust" may, at first glance, seem too abstract to be an

effective organizational strategy. Many organizations, however, do

recognize the value of building commitment among employees and

customers as a practical method to improve the "bottom line." The

truth is, commitment and trust are inseparable! As the foundation for

success, building trust with your employees and customers creates

loyalty, lower turnover, and a high-quality reputation as a organization.

Training Bureau



BKLT-038 Motivating at Work: Empowering Employees to

Give Their Best

Performance Motivating at Work is not like most books. It has a unique "self-paced"

format that encourages the reader to become personally involved.

Designed to be "read with a pencil," there are numerous exercises,

activities, assessments and cases that invite participation. The objective

of this booklet is to provide guidelines which will create working

conditions that bring out the best in employees.

Training Bureau

BKLT-039 Successful Negotiation: Effective "Win-Win"

Strategies and Tactics

Communiation Negotiating is a fundamental personal skill that can be learned and

developed. The skill of negotiation is used regularly by people engaged

in business, community, and personal activities, therefore, everyone

can benefit from enhancing their negotiating skills. For those who are

fearful of the process, or too embarrassed to try, this booklet can help.

Training Bureau

BKLT-040 Working in Teams: A Team Member Guidebook Communication Organizations usually build teams to gain the benefit of employees from

different areas working together to deal with a problem or foster

creativity. Combined brain power and experience can make an

enormous difference in many problem-solving situations. This booklet

guides team leaders through the process of establishing teams and

takes them through the stages from team development through project

completion. It is a tool kit that can be relied upon by those who become

members of a team in any organization!

Training Bureau

BKLT-041 Effective Meeting Skills: A Practical Guide for

More Productive Meetings

Leadership Meetings are a commonplace event in every modern organization, but

they don't always accomplish the purposes intended and they often are

a source of frustration for participants. The simple approach of this

classic booklet is to take meeting leaders systematically through the

components of a meeting to build a better, more productive and value-

added approach.

Training Bureau



BKLT-042 Rapid Team Deployment Performance This booklet presents a practical way to launch project teams and turn

them into high-performance units that achieve quick success. Readers

learn about team mechanics, proven principles, and group dynamics

through results-oriented tools, how-tos and formulas for turning

individuals into and effective team.

Training Bureau

BKLT-043 Quality at Work: A Personal Guide to Professional

Standards

Career Development As an employee, you makes a significant contribution to your

organization by bringing high personal standards to your job. This

booklet helps employees examine the role of quality in the workplace,

and in life.

Quality is a standard by which we judge our work. It measures whether

we did what we set out to do and is the standard by which customers

measure the products and services we provide. This booklet is about

personal and job-related quality. It helps the reader identify the

personal quality standards and goals that support their quality

standards at work.

Training Bureau

BKLT-044 Successful Self-Management: A Psychologically

Sound Approach to Personal Effectiveness

Personal

Development

Today, success is being defined in a broader, more intelligent way. It is

not what the world defines it to be. It is internally based and highly

individual. Regardless of how one defines success, getting there is no

accident! It is a process of self-management and discipline. This booklet

provides a sensible, logical, and sound way to master self-management.

Making the most of one's potential may well be a matter of applying the

keys to successful self-management found in these pages!

Training Bureau

BKLT-045 Effective Performance Appraisals Performance This booklet will introduce the critical building blocks of how to conduct

an effective performance appraisal. Using the simple, yet sound

techniques presented can make a dramatic change in one's productivity,

accomplishments and job satisfaction.

Training Bureau



BKLT-046 Office Management: A Productivity and

Effectiveness Guide

Management Being an effective office manager is not an easy task. It requires a

variety of skills and a lot of patience. One must be an effective planner

and take the appropriate actions to ensure organizational plans are

being met. People skill are critical for the purpose of putting together

effective teams. One must develop standards and controls to ensure

productivity is maintained, and be able to effectively communicate

expectations to employees. This booklet will help you accomplish all

this and much more!

Training Bureau

BKLT-047 Personal Time Management Personal

Development

Have you ever wished you had more hours in the day? Surely having

extra hours would relieve the tremendous pressure under which we

live. We often feel we leave a trail of unfinished tasks behind which

haunt our quiet moments when we stop to evaluate our day.

When we stop to evaluate we realize that our dilemma goes deeper

than a shortage of time; and in truth we find it is more of a problem of

priorities. This booklet offers valuable tips and techniques for

developing a quality time management system that will help prioritize,

standardize, analyze, and synchronize time to work in your favor!

Training Bureau

BKLT-048 Rate Your Skills as a Manager Management This booklet is the perfect way to ask managers, regardless of

experience, to seriously evaluate their skills by using a thoughtful, self-

assessment profile. Best of all, it provides information about how to

improve skills that may need work.

Training Bureau

BKLT-049 Improving Peer Relationships: Achieving Results

Informally

Communication In any organization, people need to work together to get things done.

When peer relationships are strained it is difficult to achieve the goals

of the organization. Productivity and morale suffer and teamwork is

lost.

This booklet can provide guidance and strategies for building quality

communication and stronger peer relationships so that your

organizations sizzles with enthusiasm!

Training Bureau



BKLT-050 Process Improvement: Enhancing Your

Organization's Effectiveness

Performance The objective of this booklet is to provide a resource that will help

people build their skills to become more effective at increasing

customer value through process improvement. The learning objectives

of this volume include:

-How to evaluate your current processes

-Six ways to spot a process improvement opportunity

-How to create and implement your own process map

-The four "P's" that will make your changes become a lasting part of

your production process.

Training Bureau

BKLT-051 Measure & Manage Stress Personal

Development

Pressure is particularly keen in high-performance, high-visibility

professions and positions. The job of staying healthy and balanced can

be challenging, and may never get any easier. This booklet is written not

only to be read, but to be used as a hands-on experience. Its intention is

to offer insights and tools that may enhance the quality of life for

readers during increasingly stressful time.

Training Bureau

BKLT-052 Practical Time Management: Make the Most of

Your Most Perishable Resource

Personal

Development

Do you feel pressured by too much to do and too little time to do it? Or

do you simply want to get more things done? Both of these situations

suggest a need for better time management.

This study guide will help readers become better managers of their

time. However, it won't manage time for them. Effective time

management is basically an experience in self-discipline. The key to

successful time management is in the hands of those who practice the

tips and techniques offered in this booklet. When effectively and

consistently followed, these ideas can help readers get more done... and

find satisfaction in doing it!

Training Bureau



BKLT-053 Change Management: Leading People Through

Organizational Transitions

Three (3) Copies available

Management Change is an everyday reality in business today and the responsibility

for making it work falls to managers and supervisors who must take the

leadership role. They need the skills and strategies presented in this

guide to effectively navigate the challenges that change brings upon

their agency or department.

Change Management gives managers & supervisors step-by-step

directions that will help them prepare their employees for change; to

understand and manage employees through this change, and to guide

them through the culture change as a new or different organization

takes shape.

Training Bureau

BKLT-054 Meeting Skills for Leaders: A Practical Guide for

More Productive Meetings

Three (3) Copies available

Leadership The material in this guide is essential to making meetings more

effective, productive, and worthwhile. A meeting that is poorly planned,

drifts of subject, and suffers from lack of participation from attendees is

clearly a waste of time. This booklet helps meeting leaders organize

better meetings by taking them step-by-step through the planning

process.

Training Bureau

BKLT-055 Facilitation Skills for Team Leaders: Leading

Organized Teams to Greater Productivity

Two (2) Copies available

Leadership Successful work teams don't just happen! Assembled groups of

individuals become productive teams only when there is a commitment

to the facilitative process on the part of the team leader. The key to

leading teams today is to empower the individual employee to become

involved, make decisions, and grow with the rest of the team members.

As a manager, supervisor, or executive who is sincerely committed to

the process of transforming groups of individuals into unified work

teams, this booklet will help you do all this and MORE!

Training Bureau



BKLT-056 Presentation Skills: A Practical Guide to Better

Speaking

Two (2) Copies available

Communication There is a myth that great speakers are born, not made: that somehow

certain individuals have an innate ability to stand in front of an audience

with no anxiety and give a well-organized, unforgettable, dynamic

speech. To do anything well takes constant practice and mastery of the

basics.. speaking is no different!

This booklet will explore the fundamentals of how to develop and

deliver an effective speech. Readers will learn how to organize a speech,

create and use the best visual aids, lessen anxiety and fear, and

maintain the attention of their audience in order to give confident,

enthusiastic, and persuasive presentations!

Training Bureau

BKLT-057 Interviewing: More Than a Gut Feeling Management Take the guesswork out of the hiring process. Using a logical, easy-to-

follow system, this guide helps you identify the candidate who is truly

right for the job. Enjoy the benefits of improved productivity and lower

employee turnover as you make the right hiring decision every time!

Training Bureau

BKLT-058 Risk Taking: A Guide for Decision Makers Personal

Development

This guide examines the common element of risk that is a big part of

everyday decision making. It reflects new thinking on risk and decision

making as it has gained more attention in today's fast-moving work

environment. New ideas have been integrated with the original eight-

step approach making RISK TAKING even more useful!

Training Bureau



BKLT-059 From Technical Specialist to Supervisor: Making

the Successful Transition

Career Development A growing nationwide training and development trend is under way.

Organizations ore recognizing that managing in technology is a unique

and challenging experience for the new technical supervisor. The

person who moves from the role of the technical expert to supervisor

learns this quickly. New technical supervisors, more often that not,

discover that:

- Technical knowledge does not convert to "people" skills

-"Non-technical" is no longer "non-intelligent," and

-"Letting go" early is necessary

This guide will help the technical expert transition into the supervisor

role with seamless ease.

Training Bureau

BKLT-060 Adapting to Change: Making It Work For You Management This book is about accepting change. It is designed to help readers not

only survive, but to thrive on ongoing change. The pace of change is

accelerating as the life of technology continues to shorten at a rapid

rate. American companies must continue to restructure to adapt this

rapid rate of change. This guide grows out of many years of research by

the author and represents numerous findings about how to deal with

the ever-changing work environment.

Training Bureau

BKLT-061 50 One-Minute Tips to Better Communication Communication This booklet offers brief, useful tips on how to improve communication

skills in a variety of settings. Whether leading a business meeting to a

small group, or presenting in front of a large audience, this book can

help readers with helpful quick-tips for getting their point across in a

professional and meaningful way.

Training Bureau

BKLT-062 Using Visual Aids: A Guide for Effective

Presentations

Communication The examples in this guide come from a broad spectrum of presentation

scenarios. It is a collection of simple, yet powerful ideas that will help

presenter super-charge their work with effective visual aids.

Training Bureau



BKLT-063 Achieving Job Satisfaction: Helping Employees

Reach Higher Productivity

Management This book is for anyone who has wondered if there is more to a job than

just work. Each reader can survey their attitudes about the ten sources

of job satisfaction and apply them to their personal situation to get a

better grasp on where their attitudes can be a help or hindrance to

advancement. It can be a useful tool in determining where you are...

and where you would like to be.

BKLT-064 Quality Customer Service Customer Service The attitude of this book is that customer service is the foundation on

which success and profitability can be built. It doesn't matter if the

customer is external or internal, the same principles apply. Customer

service is a part of everyone's job. A thorough look at the operations of

any organization will reveal if current customer service procedures will

help deliver quality services at the right time... in the RIGHT way!

Training Bureau

BKLT-065 Self-Empowerment: Getting What You Want Out

of Life

Personal

Developemnt

It's hard to imagine a successful person who does not have a high

degree of self-confidence and a good deal of self esteem. Achieving high

levels of these attributes are very relevant to having a successful career.

How can one achieve this? This is the challenge the authors accepted.

The have created a program for individuals based on the training they

have shared with thousands of people in countries around the world.

Learn about your personal needs for self-empowerment, how to build

self-esteem, how to deal with people more effectively, how to improve

some important management skills, and MORE!

Training Bureau

BKLT-066 Measuring Customer Satisfaction Customer Service The objective of this booklet is to help business owners and managers

identify customer service needs, use quantifiable methods to assess

whether the needs have been met and resolve potential problem areas

in an accurate and objective manner.

Training Bureau



BKLT-067 New Product Introduction: A Systems,

Technology, and Process Approach

Performance This book is a resource for anyone involved in the New Product

(Process) Introduction Process. Its objective is to help teams,

departments, and businesses of all sizes to standardize and improve

their development efforts in order to bring new ideas, products, and

processes to the market faster and more effectively.

Training Bureau

BKLT-068 Finding Your Purpose: A Guide to Personal

Fulfillment

Personal

Development

WARNING! The book you are about to read could change your life!

There are many questions you may ask yourself as you go through life,

but there are none more basic, more fundamental. More critical than,

"Why am I here?" and "What is my purpose?" To answer these

questions is to face the mystery of your life. If your are willing to take

this risk, this book is for YOU!

Training Bureau

BKLT-069 Job Search That Works: A Proven 10 Step

Program

Career Development Looking for a job can be frustrating, nerve-wracking, and downright

scary! But you want to find the right employment so making the effort

with proper guidance can be a very effective way to achieve this. Use

these 10 proven steps to help you find a new position, or the right

position for you. Learn how to set yourself apart from other applicants,

locate job opening before they are advertised, show employers YOU

have what they want, get more job offers, and MORE!

Training Bureau

BKLT-070 The Internal Consultant: Drawing on Inside

Expertise

Personal

Development

This booklet is a collection of principles, exercises, and practices that

enable professionals to understand the scope of the internal consulting

function while focusing on specific skills for development. Through a

series of self-paced exercises, worksheets, case studies, examples and

self-assessment tools, business people can make these theories come to

life in a unique and personal way.

Training Bureau



BKLT-071 Overcoming Anxiety: A Primer for better Life

Management

Personal

Development

If vague feelings of uneasiness, tension and apprehension in facing

today's world are something you are struggling with… you are not

alone!

Overcoming Anxiety gives the reader a clearer understanding about

uncomfortable feelings and physical symptoms. More Importantly, it

provides effective techniques that you can apply immediately to help

cope with today's stresses.

Training Bureau

BKLT-072 Basics of Inventory Management: From

Warehouse to Distribution Center

Management The business world continues to change rapidly. Businesses and

organizations are having to reinvent and reorganize themselves

continually in order to meet demands of the marketplace. This booklet

challenges the reader to upgrade their existing skills and acquire new

ones. Regardless of present skill levels, you have the opportunity to

increase knowledge of inventory management in a meaningful and

effective manner.

Training Bureau

BKLT-073 Personal Performance Contracts: Setting Realistic

Goals

Management This booklet has a self-paced format that encourages the reader to

become personally involved in their performance objectives. It is

designed to help managers learn what a Personal Performance Contract

is; why it is a fundamental skill of management; and how to complete

one in a professional manner. Managers can then make any required

behavioral changes applying concepts presented in the booklet to their

unique management situation.

Training Bureau

BKLT-074 Technical Presentation Skills: A Practical Guide

for Better Speaking

Communication This booklet attempts to answer the fundamental questions of how to

prepare and deliver technical material effectively. Proven techniques

are presented that will give the reader the necessary skills to give more

confident, enthusiastic and persuasive presentation.

Training Bureau



BKLT-075 Customer Satisfaction: The Other Half of Your Job Customer Service Customer service. Customer satisfaction. It seems like everyone is

talking about customers! Why then, is poor service still a major concern

of most organizations? And why are dedicated people still feeling so

stressed when involved with customers despite all that has been said

and written? This booklet attempts to answer these questions and offer

skills and strategies that help take the guess-work out of improving

customer satisfaction in your organization.

Training Bureau

BKLT-076 Managing Change at Work: Leading People

Through Organizational Transitions

Management This book introduces critical building blocks of how to successfully lead

your team through change. Using the simple yet sound techniques

presented can make a dramatic change in your ability to help those you

manage handle the traumas of change as positively as possible.

Training Bureau

BKLT-077 Basics of Budgeting: A Practical Guide to Better

Business Planning

Management In modern organizations, good planning skills are fundamental to

success. Planning is the only way to control "many people doing lots of

different things." This book will give the reader sound, proven skills that

will be "portable" between positions and departments. Such skills will

contribute greatly to your ultimate career success.

BKLT-078 Calming Upset Customers: Staying Effective

During Unpleasant Situations

Customer Service Customers make or break a business. In many organizations, upset

customers are rare, but when a customer is upset, the situation can

cause great stress and tension to employees and to other customers.

Knowing how to resolve the conflict quickly and professionally can

make a big difference in how employees perform their jobs and how

customers feel about your organization.

Training Bureau

BKLT-079 Coping With Workplace Change: Dealing with

Loss and Grief

Management This booklet introduces the reader to concepts about grief in the

workplace and teaches specific skills in helping yourself and other to

deal with difficult losses or changes in the workplace. It further

recommends activities and programs for organizations to use during

times of workplace change, loss and grief.

Training Bureau

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