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TIM BONNO READ MY BLOG AT: WWW.TIMBONNO.WORDPRESS.COM NIMS? ICS? BCP? OMG! Disaster Recovery Journal Fall World 2011 Conference Tim Bonno email: [email protected] - LinkedIn: www.linkedin.com/in/timbonno 1

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DRJ Fall World 2011 Presentation

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Page 1: NIMS? ICS? BCP? OMG!

Tim Bonno email: [email protected] - LinkedIn: www.linkedin.com/in/timbonno

1

TIM BONNOREAD MY BLOG AT:

WWW.TIMBONNO.WORDPRESS.COM

NIMS? ICS? BCP? OMG!Disaster Recovery Journal

Fall World 2011 Conference

Page 2: NIMS? ICS? BCP? OMG!

Tim Bonno email: [email protected] - LinkedIn: www.linkedin.com/in/timbonno

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Who's Attending This Workshop?

Sample: 80 companies registered as of September 2, 2011

Page 3: NIMS? ICS? BCP? OMG!

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What We’ll Discuss

Introduction to NIMSIntroduction to ICSRelevance with Business ContinuityBenefitsNext Steps (hint: Implementation)

So … let’s get started, shall we?

Page 4: NIMS? ICS? BCP? OMG!

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Two Immediate Business Needs

In disaster response, businesses have two critical needs from public safety:1. Information

Relative to the incident – current and future Critical to decision making and planning

2. Access To our facilities Decision makers

Do you have the keys to access your “gatekeepers”?

Page 5: NIMS? ICS? BCP? OMG!

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5Homeland Security Presidential Directives (HSPDs)

Management of Domestic IncidentsHSPD-5HSPD-5

HSPD-8HSPD-8

National Incident Management System (NIMS)

Mandates

National Preparedness

Critical Infrastructure Identification, Prioritization, and Protection

HSPD-7HSPD-7

Page 6: NIMS? ICS? BCP? OMG!

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NIMS Overview

What ? . . . NIMS provides a consistent nationwide template . . .

Who? . . . to enable Federal, State, tribal, and local governments, the private sector, and nongovernmental organizations to work together . . .

How? . . . to prepare for, prevent, respond to, recover from, and mitigate the effects of incidents regardless of cause, size, location, or complexity . . .

Why? . . . in order to reduce the loss of life and property, and harm to the environment.

Page 7: NIMS? ICS? BCP? OMG!

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NIMS: What It Is & What It’s Not

NIMS is . . . A flexible framework of:

Doctrine Concepts Principles Terminology Organizational processes

Applicable to all hazards and jurisdictions

NIMS is not . . . An operational

incident management plan

A resource allocation plan

A terrorism/WMD-specific plan

Designed to address international events

Page 8: NIMS? ICS? BCP? OMG!

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NIMS Components

1. Preparedness2. Communications

and Information Management

3. Resource Management

4. Command and Management

5. Ongoing Management and Maintenance

Page 9: NIMS? ICS? BCP? OMG!

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Preparedness: Continuous Cycle

Organizing

TrainingEvaluating

Taking Corrective

Action

Preparedness Cycle

Exercising

Equipping

Planning

Page 10: NIMS? ICS? BCP? OMG!

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Coordination of Preparedness Activities

Effective preparedness activities involve coordination among:

Individuals Preparedness organizations Nongovernmental

organizations (NGOs) The private sector

The private sector owns and protects 85 percent of the nation’s infrastructure

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NIMS Preparedness Efforts

Preparedness efforts include: Planning

Essential functions. Orders of succession. Delegations of authority. Continuity facilities. Continuity communications. Vital records management. Human capital.

Procedures and protocols Training and exercises Personnel qualifications and

certification Equipment certification

Page 12: NIMS? ICS? BCP? OMG!

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Training

Training should allow practitioners to:

Use the concepts and principles of NIMS in exercises, planned events, and actual incidents.

Become more comfortable using NIMS, including the Incident Command System.

Page 13: NIMS? ICS? BCP? OMG!

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Exercises

Exercises should: Include multidisciplinary,

multijurisdictional incidents. Include participation of

private-sector and nongovernmental organizations.

Cover aspects of preparedness plans, particularly the processes and procedures for activating local, intrastate, or interstate mutual aid and assistance agreements.

Contain a mechanism for incorporating corrective actions.

Page 14: NIMS? ICS? BCP? OMG!

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NIMS Components

Multiagency Coordination Systems

Public Information

IncidentCommandSystem

Page 15: NIMS? ICS? BCP? OMG!

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What Is ICS?

ICS: Is a standardized, on-scene,

all-hazard incident management concept.

Allows its users to adopt an integrated organizational structure that matches the complexities and demands of incidents.

Permits seamless integration of responders from all jurisdictions.

Can be used for incidents of any type, scope, and complexity.

Page 16: NIMS? ICS? BCP? OMG!

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Why ICS?

Without ICS

With ICS

Page 17: NIMS? ICS? BCP? OMG!

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ICS Organizational Components

BranchesBranches Air OpsBranchAir OpsBranch

DivisionsDivisions GroupsGroups

Operations SectionOperations Section

Single ResourceSingle Resource

Task ForceTask Force

Strike TeamStrike Team

ResourcesUnitResourcesUnit

Planning SectionPlanning Section

Demob.UnitDemob.Unit

SituationUnitSituationUnit

Doc.UnitDoc.Unit

Logistics SectionLogistics Section Finance/Admin.SectionFinance/Admin.Section

CompensationClaims UnitCompensationClaims Unit

ProcurementUnitProcurementUnit

Cost UnitCost Unit

Incident CommanderIncident Commander

Public InformationOfficerPublic InformationOfficer

LiaisonOfficerLiaisonOfficer

SafetyOfficerSafetyOfficer

Commun.UnitCommun.Unit

MedicalUnitMedicalUnit

FoodUnitFoodUnit

ServiceBranchServiceBranch

SupportBranchSupportBranchStaging AreaStaging Area

SupplyUnitSupplyUnit

FacilitiesUnitFacilitiesUnit

GroundSupportUnit

GroundSupportUnit

TimeUnitTimeUnit

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ICS Features

Standardization Common terminology

Command Establishment and

transfer of command Chain of command and

unity of command Unified command

Planning/Organizational Structure

Management by objectives

Incident Action Plan (IAP) Modular organization Manageable span of

control

Facilities and Resources Comprehensive resource

management Incident locations and

facilities Communications/Information

Management Integrated

communications Information and

intelligence management Professionalism

Accountability Dispatch/Deployment

Page 19: NIMS? ICS? BCP? OMG!

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Common Terminology

Using common terminology helps to define: Organizational

functions. Incident facilities. Resource descriptions. Position titles.

Page 20: NIMS? ICS? BCP? OMG!

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Modular Organization

Incident command organizational structure is based on: Size, type, and

complexity of the incident.

Specifics of the hazard environment created by the incident.

Incident planning process and incident objectives.A key principle of ICS is its flexibility.

Page 21: NIMS? ICS? BCP? OMG!

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ICS Expansion and Contraction

Although there are no hard-and-fast rules, remember that: Only functions/positions

that are necessary are filled.

Each activated element must have a person in charge.

An effective span of control must be maintained.

Page 22: NIMS? ICS? BCP? OMG!

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ICS Management

ICS span of control for any supervisor: Is between 3 and 7

subordinates. Optimally does not exceed 5

subordinates.

Delegating to the lowest level possible allows ICS supervisors to: Assign responsibilities to

subordinates. Until a task is delegated, the supervisor must assume responsibility for completing it.

Maintain a manageable span of control for the supervisor.

Page 23: NIMS? ICS? BCP? OMG!

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Unity of Command

Under unity of command, personnel: Report to only one

supervisor. Receive work

assignments only from their supervisors.

Don’t confuse unity of command with Unified Command!

Page 24: NIMS? ICS? BCP? OMG!

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Unified Command

As a team effort, Unified Command allows all agencies with jurisdictional authority or functional responsibility for an incident to jointly provide management direction to the incident.

In Unified Command, no agency’s legal authorities will be compromised or neglected.

Page 25: NIMS? ICS? BCP? OMG!

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Incident Command Post (ICP)

Emergency Operations Center (EOC)

The location from which the Incident Command directs operations.

Generally located at or in the immediate vicinity of the incident site.

A central location that supports Incident Command by:

Making executive/policy decisions.

Coordinating interagency relations.

Dispatching and tracking requested resources.

Collecting, analyzing, and disseminating information.

Sites

Page 26: NIMS? ICS? BCP? OMG!

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Incident Command Functions

Note: Intelligence may be added as a function, if required, to meet incident management needs.

Page 27: NIMS? ICS? BCP? OMG!

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Incident Commander

Upon arriving at an incident, the higher ranking person will either assume command, maintain command as is, or transfer command to a third party.

In some situations or agencies, a lower ranking but more qualified person may be designated as the Incident Commander.

The Incident Commander performs all major ICS command and staff responsibilities unless the ICS functions are delegated and assigned.

Page 28: NIMS? ICS? BCP? OMG!

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Incident Commander Role

The Incident Commander: Provides overall

leadership for incident response.

Delegates authority to others.

Takes general direction from agency administrator/official.

Incident Commander

Page 29: NIMS? ICS? BCP? OMG!

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Incident Commander Responsibilities

The Incident Commander is specifically responsible for: Ensuring incident safety. Providing information services to internal and

external stakeholders. Establishing and maintaining liaison with other

agencies participating in the incident. All activities and functions until delegated and assigned

to staff. Assessing need for staff. Establishing incident objectives. Directing staff to develop

the Incident Action Plan.

Page 30: NIMS? ICS? BCP? OMG!

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30Incident Commander’s

RoleExecutive’s/Senior

Manager’s Role

The Incident Commander:Manages the

incident at the scene.Keeps the EOC

informed on all important matters pertaining to the incident.

These managers provide the following to the Incident Commander:PolicyMissionStrategic directionAuthority

Incident Management Roles

Page 31: NIMS? ICS? BCP? OMG!

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Command Staff

It may be necessary for the Incident Commander to designate a Command Staff that:

Provides information, liaison, and safety services for the entire organization.

Reports directly to the Incident Commander.

IncidentCommander

IncidentCommander

SafetyOfficerSafetyOfficer

LiaisonOfficerLiaisonOfficer

Public InformationOfficer

Public InformationOfficer

Page 32: NIMS? ICS? BCP? OMG!

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Public Information Officer (PIO)

Advises Incident Commander on information dissemination and media relations. Incident Commander approves information that the PIO releases.

Obtains information from and provides information to Planning Section.

Planning Section Chief

Public Information

Officer

Obtains information from and provides information to community and media.

Community and Media

Incident Commander

Page 33: NIMS? ICS? BCP? OMG!

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Safety Officer

Advises Incident Commander on issues regarding incident safety.

Incident Commander

Works with Operations to ensure safety of field personnel.

Operations Section Chief

Ensures safety of all incident personnel.Incident Resources

Safety Officer

Page 34: NIMS? ICS? BCP? OMG!

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Liaison Officer

Assists Incident Commander by serving as point of contact for agency representatives who are helping to support the operation.

Liaison Officer

Provides briefings to and answers questions from supporting agencies.

Agency Representative

Incident Commander

Page 35: NIMS? ICS? BCP? OMG!

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General Staff (Section Chiefs)

Incident management personnel organized according to function and reporting to the Incident Commander.

SafetyOfficerSafetyOfficer

LiaisonOfficerLiaisonOfficer

Public InformationOfficer

Public InformationOfficer

Command Staff

IncidentCommander

IncidentCommander

OperationsSection ChiefOperations

Section ChiefPlanning

Section ChiefPlanning

Section ChiefLogistics

Section ChiefLogistics

Section ChiefFinance/AdminSection Chief

Finance/AdminSection Chief

General Staff

Note: An Intelligence/Investigations Chief may be established, if required, to meet incident management needs.

Page 36: NIMS? ICS? BCP? OMG!

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Operations Section

The Operations Section: Directs and coordinates

all incident tactical operations.

Is typically one of the first organizations to be assigned to the incident.

Expands from the bottom up.

Has the most incident resources.

May have Staging Areas and special organizations.

Page 37: NIMS? ICS? BCP? OMG!

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Operations Section Chief

The Operations Section Chief: Develops and

implements strategy and tactics to carry out the incident objectives.

Organizes, assigns, and supervises the tactical field resources.

Supervises air operations and those resources in a Staging Area.

Page 38: NIMS? ICS? BCP? OMG!

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Planning Section

Maintains resource status.Maintains and displays

situation status.Prepares the Incident Action

Plan.Develops alternative

strategies.Provides documentation

services.Prepares the Demobilization

Plan.Provides a primary location

for Technical Specialists assigned to an incident.

Page 39: NIMS? ICS? BCP? OMG!

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The Planning “P”

Incident/Event

Notifications

Initial Response& Assessment

Incident BriefUsing ICS-201

Initial IC/UCMeeting

TacticsMeeting

Preparing forthe Planning

MeetingPlanningMeeting

Execute Plan& AssessProgress

New OpsPeriod Begins

IAP Prep &Approval

OperationsBriefing

Init

ial

Re

sp

on

se

IC/UCDevelop/Update

ObjectivesMeeting

Preparingfor theTacticsMeeting

Command &General Staff

Meeting

Page 40: NIMS? ICS? BCP? OMG!

Tim Bonno email: [email protected] - LinkedIn: www.linkedin.com/in/timbonno

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I’ll Take Documentation For $500 Alex

What process do you have in place to document your

company’s response & recovery actions?

How effective are you in documenting

your actions?

Page 41: NIMS? ICS? BCP? OMG!

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Planning Section: Documentation Unit

Provides documentation services, including the written Incident Action Plan.

Maintains and archives all incident-related documentation

Page 42: NIMS? ICS? BCP? OMG!

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Forms and Supporting Documents

Page 43: NIMS? ICS? BCP? OMG!

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Planning Section Chief

The Planning Section Chief: Gathers, analyzes, and

disseminates information and intelligence.

Manages the planning process.

Compiles the Incident Action Plan.

Manages Technical Specialists.

Planning Section Chief

Page 44: NIMS? ICS? BCP? OMG!

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Logistics Section

Responsible for: Communications. Medical support to incident personnel. Food for incident personnel. Supplies. Facilities. Ground support

Page 45: NIMS? ICS? BCP? OMG!

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Logistics Section Chief

The Logistics Section Chief: Provides resources and

services required to support incident activities.

Develops portions of Incident Action Plan and forwards them to Planning Section.

Contracts for and purchases goods and services needed at the incident.

Page 46: NIMS? ICS? BCP? OMG!

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Finance/Administration Section

Contract negotiation and monitoring

Timekeeping Cost analysis Compensation for

injury or damage to property

Page 47: NIMS? ICS? BCP? OMG!

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Finance/Administration Section Chief

The Finance/Admin Section Chief: Is responsible for financial

and cost analysis. Oversees contract

negotiations. Tracks personnel and

equipment time. Processes claims for

accidents and injuries. Works with Logistics to

ensure resources are procured.

Page 48: NIMS? ICS? BCP? OMG!

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Relevance to BCP

OSHA Hazardous Waste Operations and Emergency

Response [29 CFR 1910.120]PS-PrepDRII Professional Practices

#5 - Emergency Response and Operations #10 - Coordination with External Agencies

BCI Good Practice Guidelines “Developing and Implementing a BCM Response”

Business Emergency Operations Centers (BEOC)

Page 49: NIMS? ICS? BCP? OMG!

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PS-PREP

ASIS International SPC.1-2009 Organizational Resilience: Security Preparedness, and Continuity Management System – Requirements with Guidance for use (2009 Edition).

British Standards Institution 25999 (2007 Edition) - Business Continuity Management.(BS 25999:2006-1 Code of practice for business continuity management and BS 25999: 2007-2 Specification for business continuity management)

National Fire Protection Association 1600-Standard on Disaster / Emergency Management and Business Continuity Programs

Page 50: NIMS? ICS? BCP? OMG!

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Benefits

Greater Efficiency Since ICS is designed for use by trained personnel to direct and coordinate efforts in a crisis situation, managers will be able to more efficiently handle both internal and external crises.

Better Coordination Those tasked with Response and Recovery responsibilities will be able to better coordinate with outside agencies and organizations during a crisis if ICS is implemented.

More Effective Communication Organizations will be able to more effectively communicate with other stakeholders (i.e. outside agencies and organizations) when they use common terminology.

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Next Steps

1. Learn more about ICS2. Determine how best to incorporate NIMS &

ICS into your BCP3. Network with your Public Sector

counterparts4. Train and Exercise5. Use your adoption of NIMS & ICS to

differentiate your company from your competitors

Page 52: NIMS? ICS? BCP? OMG!

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How To Contact Me

Tim Bonnoe-mail: [email protected]: www.linkedin.com/in/timbonnoMy blog: www.timbonno.wordpress.comFollow me on Twitter