Trends in Change management in IT transformation projects

Presented by:

Niharika Srivastava

XIMB

Trends in Change Management in IT transformation projects

IT Transformation is a holistic revamp of the existing technology base used to support the company’s mission-critical business.It is about better alignment of the IT system to the needs of the business.

Objectives of IT Transformation initiative are as follows:

Increase ROI

Optimize Cost

Leverage New Technologies

Building capabilities to enhancedelivery

IT Transformation cycle

Stages of Transformation Cycle

A focus on reducing cost of IT aims at shedding systems and infrastructure that are not needed.

Charge back IT cost to make IT self funding

Manage change among people and process.

Diverting savings into strategic IT investments.

IT Transformation Implementation and Change Management

Quest for IT and Business Alignment

IT BUSINESS ALIGNMENT MATURITY CRITERIA

COMMUNICATIONSCOMPETENCY/

VALUE MEASUREMENT

GOVERNANCE

PARTNERSHIPSCOPE &

ARCHITECTURESKILLS

Look Before you Leap: Assessing Readiness for Change

Transformation of IT has a far-reaching effect on business processes and people’s role in them.

Leavitt’s Model of Change Management

Change Management Framework

Readiness Score Against Change Parameter

Kotter’s Change Management Principles

Business Transformation through IT Transformation

Change & People Management

IT Transformation best practices at Accenture

Business Alignment

Ensures detailed project management plan, effective communication and feedback mechanismHandle change in vision, scope and prioritise timelines

Provides guidance for actively engaging the business leadership of client organizations and aligning IT vision with business priorities.

Risk Management Strategy

IT Transformation best practices at Accenture

IT Capability and Maturity Model

Reassures the client and third party project stakeholders about unforeseen situations, which can increase the cost of the project, change its scope, delay effort estimation or delay the delivery schedule.

Key capabilities defined in an IT organisation and maturity across various dimensions.

IT Transformation best practices at Accenture

IT Capability and Maturity Model

Strategic IT Alignment—Focuses on translating business vision and strategies into IT investment.IT Governance—Provides insight into how IT decisions are made, sponsored, enforced and evaluated both within and across the organization structure.Architecture and Information Management—Shows how the strategic IT architecture framework is created and executed.Solution Delivery—Focuses on how systems are built and moved into live service.

IT Transformation best practices at Accenture

IT Capability and Maturity Model

Service Management and Operations—Provides information on how day-to-day operational service is planned, delivered and measured.Information and Technology Security—Illustrates how enterprise information and related assets are protected.Workforce and Resource Management—Provides details on how support services are delivered and how HR, knowledge and financial resources are managed.

Benefits Vs Requirements

Success Tips of IT Transformation process as per Deloitte

Big Bang is not the answer

Aim is to achieve improved business outcomes and not just meet requirements.

The benefits management approach also assists with prioritisation and scope control.

Don’t go for go live which is years awayMulti year Technology projects should go for multiple release.It reduces risk Allows adaptation with changing technologies

Key stake holders to be collaborators

Success Tips of IT Transformation process as per Deloitte

Senior business sponsors

Formation of an effective steering committeeDocumentation of roles and responsibilities through a Steering Committee CharterTeam building activities for better group decision making

Project sponsor has the role to drivechange, make decisions and rally support from other stakeholders. The sponsor is accountable for the delivery of the planned project benefits. Sponsor is the face of the project for communications

Organizational change readiness assessment

Change Management Initiative at WIPRO

To determine the ability to absorb and sustain change

To denote areas of weakness for focus and development of risk mitigation strategies.

Organizational Leadership assessment

To determine if the leadership teams are aligned on objectives and outcomes

To strengthen the change management strategy based on these findings

Key Focus Areas

Change Management Initiative at WIPRO

Identify the barriers and enablers in adoption of changesFacilitate the articulation of a compelling vision statement.Conduct Change Impact Analysis to identify specific impacts on stakeholder groups.Communicate effectively to ensure that colleagues have a clear understanding of the vision and benefits expected from this program - and their role in making this program successfulSet up a network of client-side change agents to fully leverage their local knowledge/influence and drive change with end usersReshape behaviours to help users adopt ways of working required for realizing step change in new operating models Setting up change agents networks, training, skills evaluations and other tactical implementation activities to increase user adoption post go-live.