nihal mehta - checking in with customers
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7/31/2019 Nihal Mehta - Checking In with Customers
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HECKING INITH CUSTOMER
@NihalMeht
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2100+
CHECK-INS
6,600+PHOTOS
98,000+
TWEETS
695,000STATUS
UPDATES
20,000+NEW
POSTS
source: Business Insid
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BIRTH OFLBS
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BIRTH OFLBSA Location-Based Service (LBS) is aninformation or entertainment service,accessible with mobile devices through themobile network and utilizing the ability tomake use of the geographical position of
the mobile device
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IMHERE
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THIS YEARTHIS YEAR
744,600
328,500
459,900
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7/31/2019 Nihal Mehta - Checking In with Customers
7/21HERE DO THEY COME FRO
1,000,000,000 CHECK-INS/ MONTH
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7/31/2019 Nihal Mehta - Checking In with Customers
8/21source: eMarketer
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7/31/2019 Nihal Mehta - Checking In with Customers
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HOW DO ICTIVATE
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What is it?
What is it good for?
Who has used it?
Mobile AppConsumer gaming and rewards program
Consumer gamingUnique retail experiences
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7/31/2019 Nihal Mehta - Checking In with Customers
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What is it?
What is it good for?
Location Enabled NetworksSMS Rewards and offers
Geo targeted offersPush notifications
Who has used it?
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7/31/2019 Nihal Mehta - Checking In with Customers
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What is it?
What is it good for?
Mobile ApplicationGaming and Loyalty program
Driving loyalty with gamingIn-store redemption
Who has used it?
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7/31/2019 Nihal Mehta - Checking In with Customers
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What is it?
What is it good for?
Largest Location Based ServiceCheck-in App
Rewarding consumers with specialsReaching early adopters
Who has used it?
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7/31/2019 Nihal Mehta - Checking In with Customers
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ONTESTS & GAMINOYALTYCOUPONSTORE ACTIVATION
MOVING CPGSELLINGUP CROSSSELLING
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7/31/2019 Nihal Mehta - Checking In with Customers
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7/31/2019 Nihal Mehta - Checking In with Customers
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Goal
Execution
Results
Drive consumers to visit Walgreens Social Feeds to participate in flu shot gifting.Drive awareness of flu shots at Walgreens
Target consumers who checked in with real-time messaging to drive to socialfeeds to vote and participate in program in two click.
67 32 .2CTR% Cov% Opt%
PHARMA RETAI
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7/31/2019 Nihal Mehta - Checking In with Customers
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Goal
Execution
Results
Increase awareness of new location openingDrive consumers to attend and shop during opening weekend
Target consumers who checked-in to the shopping center where the new locationwas opening two weeks before opening day with high-value offers and compellingactivity invites.
200 40 0CTR% Cov% Opt%
LUXURY RETAI
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7/31/2019 Nihal Mehta - Checking In with Customers
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Goal
Execution
Results
Drive sales of summer products and ROI online
Target consumers who checked-in to the shopping center where the new locationwas opening two weeks before opening day with high-value offers and compellingactivity invites.
70 25 .5CTR% Cov% Opt%
BEAUTY
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Goal
Execution
Results
Increase sales during weekend holiday salesDrive awareness round layaway options and giveaways
Retarget consumers who had checked-in to national locations and competitivelocations for the past 12 months with highly contextual and targeted mobile banneradvertising
.8 27 0CTR% Cov% Opt%
BIG BOX RETAI
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7/31/2019 Nihal Mehta - Checking In with Customers
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IMHERE