nihal mehta - checking in with customers

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  • 7/31/2019 Nihal Mehta - Checking In with Customers

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    HECKING INITH CUSTOMER

    @NihalMeht

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    2100+

    CHECK-INS

    6,600+PHOTOS

    98,000+

    TWEETS

    695,000STATUS

    UPDATES

    20,000+NEW

    POSTS

    source: Business Insid

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    BIRTH OFLBS

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    BIRTH OFLBSA Location-Based Service (LBS) is aninformation or entertainment service,accessible with mobile devices through themobile network and utilizing the ability tomake use of the geographical position of

    the mobile device

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    IMHERE

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    THIS YEARTHIS YEAR

    744,600

    328,500

    459,900

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    7/21HERE DO THEY COME FRO

    1,000,000,000 CHECK-INS/ MONTH

  • 7/31/2019 Nihal Mehta - Checking In with Customers

    8/21source: eMarketer

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    HOW DO ICTIVATE

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    What is it?

    What is it good for?

    Who has used it?

    Mobile AppConsumer gaming and rewards program

    Consumer gamingUnique retail experiences

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    What is it?

    What is it good for?

    Location Enabled NetworksSMS Rewards and offers

    Geo targeted offersPush notifications

    Who has used it?

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    What is it?

    What is it good for?

    Mobile ApplicationGaming and Loyalty program

    Driving loyalty with gamingIn-store redemption

    Who has used it?

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    What is it?

    What is it good for?

    Largest Location Based ServiceCheck-in App

    Rewarding consumers with specialsReaching early adopters

    Who has used it?

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    ONTESTS & GAMINOYALTYCOUPONSTORE ACTIVATION

    MOVING CPGSELLINGUP CROSSSELLING

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    Goal

    Execution

    Results

    Drive consumers to visit Walgreens Social Feeds to participate in flu shot gifting.Drive awareness of flu shots at Walgreens

    Target consumers who checked in with real-time messaging to drive to socialfeeds to vote and participate in program in two click.

    67 32 .2CTR% Cov% Opt%

    PHARMA RETAI

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    Goal

    Execution

    Results

    Increase awareness of new location openingDrive consumers to attend and shop during opening weekend

    Target consumers who checked-in to the shopping center where the new locationwas opening two weeks before opening day with high-value offers and compellingactivity invites.

    200 40 0CTR% Cov% Opt%

    LUXURY RETAI

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    Goal

    Execution

    Results

    Drive sales of summer products and ROI online

    Target consumers who checked-in to the shopping center where the new locationwas opening two weeks before opening day with high-value offers and compellingactivity invites.

    70 25 .5CTR% Cov% Opt%

    BEAUTY

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    Goal

    Execution

    Results

    Increase sales during weekend holiday salesDrive awareness round layaway options and giveaways

    Retarget consumers who had checked-in to national locations and competitivelocations for the past 12 months with highly contextual and targeted mobile banneradvertising

    .8 27 0CTR% Cov% Opt%

    BIG BOX RETAI

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    IMHERE