nicolas morin -- kanban - the (non)recipe for success -- lean kanban france 2012 (en)
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KANBANTHE (NON)RECIPE FOR SUCCESS
Experience feedback on one year implementing Kanban
@nicolas__morin
http://www.linkedin.com/in/nicolasmorin1
Nicolas Morinhttp://nicolasmorin1.wordpress.com
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 2
Is there a recipe ?
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 3
Is there a need for a recipe ?
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 4
Goals Show how Kanban allows a smooth
transition to a continuous improvement culture (Kaizen culture)
Emphasis the importance of context and leadership for success
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12
Agenda
19/10/2012 5
Ready In progress Done1
Main milestone
s15’
Why and how
Kanban ?5’
Questions &
answers15’
Conclusion
5’
Recipe or not
recipe ?5’
Recipe for
success by DJA5’
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12
Why and how Kanban ?
19/10/2012 6
1
Why and how
Kanban ?5’
Main milestone
s15’
Questions &
answers15’
Conclusion
5’
Recipe or not
recipe ?5’
Recipe for
success by DJA5’
Ready In progress Done
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 7
Context
33
21
5
17
The team in november 20111st and 2nd level support
Corrective and evolutive maintenanceTesting automation (off-shore)Regulatory changesTransversal contributionsProjects driven by the team
Team already engaged in an Agile Scrum-like approach for 2 years
Difficulties to establish a sustainable development pace
19/10/2012
Total : 31
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 8
Difficulties Feeling of permanent rush and
overburdening to match expectations Team tired
Releases content rarely fully delivered Clients impatient and unsatisfied
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 9
The solution ? People and Teams Development « GetKanban ! »
Collective team decision to try applying Kanban to our process
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 10
By the way, what is Kanban?Kanban IS NOT an Agile development method… but an agile method to improve smoothly an existing process
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 11
How deep is your Kanban ? Visualize Limit Work-in-progress (WIP) Manage flow Make policies explicit Implement feedback loops Improve collaboratively, evolve
experimentally
19/10/2012
Source: Kanban Townhall - Digite / Swift Kanban - July 12, 2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12
Main milestones
19/10/2012 12
1
Why and how
Kanban ?5’
Main milestone
s15’
Questions &
answers15’
Conclusion
5’
Recipe or not
recipe ?5’
Recipe for
success by DJA5’
Ready In progress Done
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 13
The beginning (1/3)
November
• Creation of the whiteboard
• Limitation of work in progress
• Definition by the team of flow policies
December 2011
January 2012 February
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12
The whiteboard
19/10/2012 14
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12
Sample whiteboard
19/10/2012 15
Ready Development DoneAnalysis Test User validation
Doing Done Doing Done
2 2 1
Expedite
Num
StandardNum
StandardNum
IssueNum
BugNum
IntangibleNum
Expe
dite
+1
Fixed Date
Num
Due
Spon
sor
AA
Spon
sor
BB
3
StandardNum
StandardNum
4
+1
2
StandardNum
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 16
The beginning(1/3)
• Creation of the whiteboard
• Limitation of work in progress
• Definition by the team of flow policies
• Iterationless development
• Kaizen every 2 weeks in front of the board
• Use of avatars on the whiteboard
19/10/2012
November December 2011
January 2012 February
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 17
Avatars on the whiteboardNovembre
• Création du whiteboard
• Limitation du travail en cours
• Définition par l’équipe des règles régissant le flux
• Iterationless development
Décembre 2011
• Kaizen toutes les 2 semaines devant le whiteboard
• Utilisation des avatars sur le whiteboard
Janvier 2012 Février
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 18
The beginning(1/3)
• Creation of the whiteboard
• Limitation of work in progress
• Definition by the team of flow policies
• Iterationless development
• Kaizen every 2 weeks in front of the board
• Use of avatars on the whiteboard
• Definition and formalization of specification process
• New system for days off management
19/10/2012
November December 2011
January 2012 February
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 19
Team planning
• Creation of the whiteboard
• Limitation of work in progress
• Definition by the team of flow policies
• Iterationless development
• Kaizen every 2 weeks in front of the board
• Use of avatars on the whiteboard
• Definition and formalization of specification process
• New system for days off management
19/10/2012
November December 2011
January 2012 February
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 20
The beginning(1/3)
• Creation of the whiteboard
• Limitation of work in progress
• Definition by the team of flow policies
• Iterationless development
• Kaizen every 2 weeks in front of the board
• Use of avatars on the whiteboard
• Definition and formalization of specification process
• New system for days off management
• Monthly prioritization committees suspended (no available bandwidth)
19/10/2012
November December 2011
January 2012 February
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 21
Depth of implementation (1/3)
19/10/2012
Visualize
Limit WIP
Manage Flow
Explicit Policies
Feedback Loops
Improvements
Nov-11Jan-11
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 22
Improvement phase (2/3)
March
• New Jira version supporting Kanban
• Beginning of cycle time follow-up
April May June
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 23
Control chart (cycle time)
• New Jira version supporting Kanban
• Beginning of cycle time follow-up
19/10/2012
March April May June
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 24
Cumulative Flow Diagram
• New Jira version supporting Kanban
• Beginning of cycle time follow-up
19/10/2012
March April May June
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 25
Improvement phase(2/3)• New Jira
version supporting Kanban
• Beginning of cycle time follow-up
• Evolution of morning meeting format
19/10/2012
March April May June
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 26
Improvement phase(2/3)• New Jira
version supporting Kanban
• Beginning of cycle time follow-up
• Evolution of morning meeting format
• Resuming prioritization on a biweekly basis
• Definition of swim lanes per sponsor
• Biweekly Kaizen meeting replaced by monthly Lean Coffee
19/10/2012
March April May June
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 27
Lean Coffee board
• New Jira version supporting Kanban
• Beginning of cycle time follow-up
• Evolution of morning meeting format
• Resuming prioritization on a biweekly basis
• Definition of swim lanes per sponsor
• Biweekly Kaizen meeting replaced by monthly Lean Coffee
19/10/2012
March April May June
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 28
Improvement phase(2/3)• New Jira
version supporting Kanban
• Beginning of cycle time follow-up
• Evolution of morning meeting format
• Resuming prioritization on a biweekly basis
• Definition of swim lanes per sponsor
• Biweekly Kaizen meeting replaced by monthly Lean Coffee
• Drop physical whiteboard in favor of digital version
19/10/2012
March April May June
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 29
Digital whiteboard
• New Jira version supporting Kanban
• Beginning of cycle time follow-up
• Evolution of morning meeting format
• Resuming prioritization on a biweekly basis
• Definition of swim lanes per sponsor
• Biweekly Kaizen meeting replaced by monthly Lean Coffee
• Drop physical whiteboard in favor of digital version
19/10/2012
March April May June
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 30
Improvement phase(2/3)• New Jira
version supporting Kanban
• Beginning of cycle time follow-up
• Evolution of morning meeting format
• Resuming prioritization on a biweekly basis
• Definition of swim lanes per sponsor
• Biweekly Kaizen meeting replaced by monthly Lean Coffee
• Drop physical whiteboard in favor of digital version
• Anticipation of flow perturbation risks
19/10/2012
March April May June
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 31
Depth of implementation (2/3)
19/10/2012
Visualize
Limit WIP
Manage Flow
Explicit Policies
Feedback Loops
Improvements
Nov-11Mar-12May-12
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 32
Successes (3/3)
July
• Full autonomy of team in crisis situation
• Spontaneous Kaizen meeting on testing process improvement
August
• Strong reactivity for unplanned topics with great ROI, business agility
• Evolution of management to leadership and mentoring
September October
• Self-organization of pairs/backup peer
• Beginning of a new improvement cycle
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 33
Depth of implementation(3/3)
19/10/2012
Visualize
Limit WIP
Manage Flow
Explicit Policies
Feedback Loops
Improvements
Nov-11May-12Sep-12
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12
Why and how
Kanban ?5’
Recipe for success by DJA
19/10/2012 34
1
Recipe for
success by DJA5’
Main milestone
s15’
Ready In progress Done
Questions &
answers15’
Conclusion
5’
Recipe or not
recipe ?5’
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 35
Recipe for success by DJA1. Focus on quality2. Reduce work-in-progress3. Deliver often4. Balance demand against throughput5. Prioritize6. Attack sources of variability to improve
predictability
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 36
The recipe to begin(1/3)
• Limitation of work in progress
• Monthly prioritization committees suspended (no available bandwidth)
19/10/2012
Reduce work-in-progress
Balance demand against throughput
November December 2011
January 2012 February
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 37
The recipe to improve (2/3)
• Resuming prioritization on a biweekly basis
• Anticipation of flow perturbation risks
19/10/2012
Prioritize
Attack sources of variability to improve predictability
March April May June
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 38
The recipe for success(3/3)
• Self-organization of pairs/backup peer
• Beginning of a new improvement cycle…
19/10/2012
Attack sources of variability to improve predictability
July August September October
?
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 39
A strange recipe… An endless recipe Never repeated the same way
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12
Recipe or not recipe ?
40
1
Recipe or not
recipe ?5’
Ready In progress Done
19/10/2012
Why and how
Kanban ?5’
Main milestone
s15’
Questions &
answers15’
Conclusion
5’
Recipe for
success by DJA5’
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 41
Recipe or not recipe ? Proven good practices of the recipe Triggers evolution to a continuous
improvement culture Favorable context is essential
Leadership in the teamAcceptation by management
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12
Conclusion
19/10/2012 42
1
5’
Conclusion
5’
Ready In progress Done
Why and how
Kanban ?5’
Main milestone
s15’
Recipe for
success by DJA5’
Recipe or not
recipe ?5’
Questions &
answers15’
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12 43
Conclusion Smooth evolution to a continuous
improvement culture Leadership, essential ingredient What’s next ?
19/10/2012
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12
Expedite : intervention of CIO
19/10/2012 44
1
Intervention of CIO
5’
Ready In progress Done
Why and how
Kanban ?5’
Main milestone
s15’
Recipe for
success by DJA5’
Recipe or not
recipe ?5’
Questions &
answers15’
Conclusion
5’
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Kanban - The (non)recipe for success – Nicolas Morin – LKFR12
Questions & answers
19/10/2012 45
1
Questions &
answers15’
Ready In progress Done
Why and how
Kanban ?5’
Main milestone
s15’
Recipe for
success by DJA5’
Recipe or not
recipe ?5’Conclusio
n5’
Intervention of CIO
5’
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ThanksTo all the team:
Abdel, Adnene, Aïcha, Anne, Arnaud B., Arnaud T., Aude, Aymen, Belhassen, Constant, Dorra, Frédéric, Gaëtan, Gilles, Hiral, Imen, Jérôme, Kameiliya, Khaled, Larbi, Maryse, Mathieu, Nadim, Ninh-Thi, Ophélie, Raphaël,
Sonal, Sylvain, Valérie, Vyomesh
And to the whole Kanban community !
THE END
@nicolas__morin
http://www.linkedin.com/in/nicolasmorin1
Nicolas Morinhttp://nicolasmorin1.wordpress.com