Hume’s Experience of Best Practice in

Property Transfers

Our Vision

To create vibrant, sustainable and cohesive communities through

the delivery of outstanding homes and equitable services

Our Values and Principles

83% Customer satisfaction rates

87% Employee engagement rate

100% Employee response rate

100% Employee committed to the vision and values of Hume

Hume a sustainable, commercially and

ethically run business

Performance well above regulatory benchmarks

• Arrears: 1% - benchmark 2%

• FTA w/o 0.85% - benchmark > 1

• Average days to re-let properties: 12.39 days-

benchmark 14 days

Approach

• Value for money

• Robust governance

• Strategy informed by analysis

• Strong planning

• Management Transfers: short term lease

• Management Transfers: long term lease, new and existing properties

• Land purchase and capital grant

• Transfer of Title

Policy settings impact outcomes:

A Practitioner’s Perspective

Historical issues

• Community perception over ownership

• Management had not fully implemented government policy change i.e. rent assessment processes

State of repair

• Structural issues, cottage used as office not accommodation, required new bathroom

Community space

• No access by residents, being used as a child care centre in the middle of a seniors complex

Outcome

• 80% satisfaction result from customers at the end of the process with Hume’s management of change, repairs

and support

• Maximised rental income

• Fully utilised community centre appropriate to aged and culturally diverse customers

• Outstanding property standards through property upgrades

• Additional unit of accommodation

Management Transfers – Cabramatta

Assessment of current portfolio

• Strong PAS data and effective software

• Prioritise upgrades

• Condition grade index

• 20 year forecast

• Distances to noted services

• Remaining property life

Our portfolio analysis also includes assessments relating to

• Under occupation

• Seniors

• Demographics

• Disability – NDIS impacts

Management transfer of existing

capital properties

Management transfer of existing

capital properties

Figure 2 – Aerial Photograph – 23-25 Charles Street, Liverpool

23-25 Charles

Street,

Liverpool

Option

s

Details Planning Instrument or

development type

Hypothetical Yield Hypothetical

Yield Ratio

1 Retain Existing

Property and Upgrade

2 x 2 Storey Detached Houses 2 x 2 bedroom

detached houses

1:1

2 Disposal &

Replacements

2 x 2 Storey Detached Houses 2 x 2 bedroom

detached houses

1:1

3 Redevelop - Senior

Living Development

State Environmental Planning Policy

(Housing for Seniors or People with a

Disability) 2004

Seniors Living Residential Flat

Building

4 dwellings

2 x 1 bedroom units

2 x 2 bedroom units

1:2

4 Redevelop –

Affordable Housing

State Environmental Planning Policy

(Affordable Rental Housing) 2009

General Needs Housing Residential

Flat Building

21 dwellings

11 x 1 bedroom

units

9 x 2 bedroom units

1:9.5

5 Site amalgamating –

Affordable Housing

(Acquire adjoining site

26 -30 Mill Street)

State Environmental Planning Policy

(Affordable Rental Housing) 2009

Social & Affordable Housing

Residential Flat Building

56 dwellings

33 x 1 bedroom

units

23 x 2 bedroom

units

1:28

23-25 Charles Street, Liverpool

Land Purchase and Grant income

• LAHC NRAS tender

• Purchase land at market value

• Receive capital grant at land purchase amount

• Provide social housing units, number commensurate with proportionality

principle

Project: 23-31 Gallop St, Warwick Farm

Delivery Type: Construction

Only

Unit Yield: 14 units ( 6x2,

8x3)

Tenure: 9 Affordable

Housing and 5 Social housing

Group: Woman at Risk

Contract completion:

11/2016

Project: 23-31 Gallop St, Warwick Farm

Goals

• Link young women to the comprehensive innovative programs on offer at the Neighbourhood

Centre

• Break the cycle of generational dependency on social housing

• Support people at the moment of need and set goals for future independence

• Provide positive role models and mentors

• Create local employment opportunities through links with medical services

• Social enterprise set up for female only grounds and communal area maintainance.

Target group

• Young working single parent families

• At risk women and children

Panacea of Title Transfer

Overview

• Transfer of title of 152, I and 2 bedroom units across 3 blocks at Telopea.

• NRAS round 4 funding Federal only

• LAHC Capital grant

Target groups

• Mixed communities – all 3 buildings are 50% social, 50% affordable

• Youth

• Seniors

• Families

• local key workers

• Customers with complex needs

Telopea – LAHC Property

3 Shortland Street,Telopea

3 Shortland Street, Telopea (front)

15-17 Sturt Street, Telopea

15 Sturt Street Telopea (front) 15 Sturt Street Telopea (back)

Title Transfer Outcomes

Telopea Customer Engagement,

Employment & Participation Activities

Hume has delivered a number of customer engagement and participation activities in Telopea

including:

Telopea Learning Zone – community space set up in Shortland Street building to facilitate learning and skills

development activities with a number of programs delivered from the facility including:

Breaking Brick Walls – The program involved a six day workshop covering a range of topics and mentoring for young and

unemployed people.

Community Cohesion Strategy and Telopea Neighbourhood Plan – developed a specific Telopea Neighbourhood

Plan based on our customers feedback on what’s important to them in their community.

My Place, My Space Project – art project aimed at providing our customers the opportunity to create pieces of art work

that reflects how they feel about their place and space

Ongoing tenancy sustainment – sustaining tenancies for more than 12 months through customer

health and wellbeing focus and coordinated case management approach to customer independence

“First and foremost I would like to thank you all for your work. Thanks to Hume

housing I am no longer homeless. I have been able to maintain a stable house and

gain custody of my son”.

“ I only appreciate one important thing in my life and that is thanks to Hume

housing. My kids and I just came out of domestic violence. In these hard days

Hume housing staff has been with us listening to my situation and really kind

towards me and my children. They put us in a safe place and I would like to thank

all staff”.

“Great service and support by Hume and friendly staff. Great events and activities

provided by Hume which makes our family feel part of the Hume community.

Overall very happy and satisfied.”

“My home means so much to me. Thank you for saving me from becoming

homeless. I could never afford private rental. Thank you for giving me a home”

Quotes from Customers

59% of household have an earning outside of welfare benefits

Project: 73-75 Mountford Ave, Guildford

Delivery Type: D&C

Design and Construction

Unit Yield: 21 units( 9 x 1,9

x 2,3 x 2 + study)

Tenure: Social Housing

Completion: 31/10/2016

Project: 5-9 Hamilton Rd, Fairfield

Delivery Type: D&C Design

and Construction

Unit Yield: 60 residential

and 2 Commercial, 50%

affordable, 50% social. After

10 years a proportion sold to

the private market

Tenure: Affordable

Housing

Forecast completion:

8/11/2017

Artist impression

1-5 Marshall St, Bankstown

Delivery Type: Turn Key

purchase off plan

Unit Yield: 16 x 2 bedroom

units; 10 affordable and 6

home ownership

Tenure: Social housing

Completion:

11/10/2016

Wearing Two Hats