Nichole KosierComputer Lab ManagerUniversity of California, Merced

EnvironmentVeralab SoftwareFuture ImprovementsOpen Discussion

3 Instructional Computer Labs/Open Access3 Open Access /Residential Housing Labs1 Open Access Lab at Den2 Off-campus Labs at Fresno & Bakersfield

HP computersWindows XP SP352 Instructional Software programs installedPharos printing Active DirectoryAll domain users granted administrator rights

Symantec Ghost Solution Suite 2.5Faronics Deep Freeze 6.5Faronics Insight 7.5Veralab 5.0

A web-based application for managing computer labs, designed to provide the staff with the tools needed to perform most major tasks.

Features we useStudent Portal-Schedule view onlySelf-service sign-inAccess ControlSurveillanceEmployee attendance trackingReportingSoftware MeteringLicense managementTransactional data analyzed for planning

Other features not in useUser sign-in and waitlistingMaintenanceTechnician RoleStudent Portal page-real time lab usage and open hours

Read-onlyPublic webpage

Our Customized Portal

Demo-All fields

Lab assistants can view room occupancyRedirect incoming users to less-occupied labs

See computer state in all labsOnOffUsername logged in

Processes runningScreenshots (we do not use)Restart & shutdown computersSend messages-lab closing soon

Self-Service StatsLab StatusLab Login StatsUsers online-IPEmployees

on shift

Semester or datesRoomsOutput type

ChartTableExcel

Hourly stats per day

Reject a user login or

Alerts lab assistants when a user logs in

Get Computer InfoRed=not connectedGreen=Connected

Start & End shiftsSummary payrollDetailed payroll

Limits number of licensesLicense cost informationLog or close last instanceReports can be

exported to excel

If no stations availableAssign to waitlist

Lab Assistants notified when a computer becomes availableWait-listing criteria

wait for any machine in the roomwait for a machine of a particular typewait for a particular machine

• New Campus• Student Employees usage• Customizations cost money• Ghost reinstall

http://www.veralab.com

Very responsiveThey implement your suggestions quicklyAdapt to your needsExcellent customer service

Employee SchedulesMac clientsDaily room schedules in booking app

Annual and semester based usage reportsTotal utilization for room or group of roomsInventory ControlStudent Employee Performance TrackingStudent Portal ImprovementsClass Schedules intergrated into PortalGadgets dashboard with IM

GhostSupport@groups.facebook.com

I have been a Computer Lab Manager at UC Merced for 6 years. I have been using Symantec Ghost for over 8 years. I have 2 certifications in Symantec Ghost Solution Suite software.

This group is for Computer Support Specialists, Lab Managers, & other I.T. people whose lives have ever been altered by this haunting software: *Symantec Ghost (or Solution Suite) This group will serve as a discussion forum to support Ghost users; to provide assistance in their endeavors to ghost computers/labs with minimal failures, in a reasonable amount of time. This is a place to vent your IT frustrations, rants, raves, stories, solutions, tips, etc. without fear of being tormented by others, who don't understand the complicated process of imaging computers.

Ghost can be your best friend or your worst enemy, especially when there are extenuating circumstances (i.e. multicasting not set up properly on network, Incompatibility with Win 7 SP1, etc.) This group is for you if you have ever agreed with any of these statements:"Not IF it fails...but WHEN it fails"," I hate my job" or "Whyyyy meeee?"*The Symantec Ghost package is comprised of several utilities and can be broken down into four basic groups: Drive Imaging, Ghost Utilities, the Ghost Console and Auto Install. These tools can deploy operating systems, change network settings, migrate users, deploy software & more.