nhs quality conference - kerry clarke and samuel gyasi
DESCRIPTION
“Community Wellbeing Services tender – involvement team” This engaging presentation will demonstrate how Northamptonshire Healthcare NHS Foundation Trust (NHFT) practiced: People first, working together for patients in everything we do. The team of service users, carers and staff supported the development of a Community Wellbeing Service bid from June to September 2014. All involved were valued as experts and important in the development of a robust tender submission. We are looking forward to sharing with you the journey experienced by the people involved in developing the service delivery model including the lessons learnt. We are hoping that you will be inspired to involve others more and to consider how our learning can support your organisation to take the next steps.TRANSCRIPT
Involvement TeamCommunity Wellbeing Services Tender
Presentation Team:Samuel Gyasi
Janice Anderson Dr Kerry Clarke
Introduction
• Northamptonshire Healthcare NHS Foundation Trust (NHFT)
• Community Wellbeing Services Tender
• Involvement Team
• What are you involved in?
• How does it feel to be truly involved?
We Involved…Weight Management
Mental Health
Frail & Elderly
Carers
Equality of Access
Financial Challenges
Disability
Young Adults
Isolation
Ease of Access
We InvolvedCarers Patients Staff
Potential Partners
Staff TeamsSmoking Cessation
Wellbeing Navigators
Learn2B Trips & Falls
Weight ManagementPo
ten
tial
Use
rs o
f th
e C
WS
Ser
vice
How I got involved
• Phone call
• Updates via email
• Skype session
• Meeting + Video (Brixworth Country Park)
• Documents to update
• Today
Things I care about
• Professionals listening
• Friends / Family
• Outsiders / Vulnerable People
• Representing young people
My experience with the Involvement Team
• Listening to other people
• Sharing ideas
• Help to the community
• Gained knowledge and experience
• Help understand people
• Felt vulnerable
• Preparation towards involvement team
• Want to see what has happened …
Service User
Core Business
Expert Perspective
Personal Approach
Lack of/Poor Communication
Different Agendas
Knowing you Count
Fear of Consequences
Time –Recruitment EngagementExpectations
Invaluable
Perspectives on Involvement
Experience of Being InvolvedBooklet on stand…
Contact Us
To achieve quality involvement you need to
truly involve the community and that is
what we did.