ngala annual review 2015

www.ngala.com.au

Annual Review 2015

Ngala | Annual Review 2015

About usNgala is a provider of Early Parenting and Early Childhood services with a passion for supporting and guiding families and young children through the journey of parenting.

Ngala works towards a community where:

Children are healthy, safe, respected and develop to their full potential.

Parents are knowledgeable, skilled, confident and supported.

Parents and children enjoy positive interactions and relationships.


Photo courtesy of Community Newspaper Group.

CEO Message In 2015, Ngala celebrated 125 years of

service to the Western Australian community.

When reflecting upon the changes and

achievements of an organisation over time,

it is typical to describe the challenges of

securing sustainable funding, meeting

demand and advocating for real change in

a complex social and political environment.

These, however, are less important than

honouring the sheer determination of a

group of dedicated people with a passion for

supporting families.

Parenting is one of the most important,

yet undervalued, roles in society. Ngala

seeks to build confidence and knowledge

so that parents can

delight in their child and

ensure that as a society

we are raising healthy,

happy and resilient kids.

There are volumes of

research demonstrating

investment in the early

years brings social

and economic benefit

to the community. We also know that in

our complex, fast-paced world, parenting

babies and young children can be difficult

and exhausting. Ngala seeks to understand

the science of early childhood brain

development to best inform and educate

parents and policy makers.

The past few years has seen Ngala’s range

of services grow significantly, including the

official opening of our Child and Parent

Centre in Banksia Grove, the Joondalup

Early Learning and Development Service

celebrating its first birthday in 2015, and the

expansion of our services to the Goldfields.

I am also excited to announce that Ngala

intends to merge with the Geraldton

Regional Community Education Centre

(GRCEC) in 2016. GRCEC is a long-standing

provider of services to families in Geraldton

and the Midwest and is a well-run and

highly respected organisation with strong

alignment to Ngala services. The combined

strength and presence of Ngala and GRCEC

will allow for

greater integrated

service delivery and

improved outcomes

for WA families.

We are now in our second iteration of Ngala’s

Reconciliation Action Plan, which forms

the basis of how we work with, and for,

Aboriginal communities. And underpinning

Ngala’s service development model is

full ISO:9001 accreditation, which was

successfully re-certified for a further three

years in 2015.

I would like to sincerely thank Ngala’s Board

of Directors under the chairmanship of

Martin Black and express

my appreciation to the

Friends of Ngala who

work tirelessly to raise

funds for services and

equipment. I would

also like to warmly

welcome our new

patron, Her Excellency

the Honourable Kerry Sanderson AO, the

Governor of Western Australia.

As CEO I have the great privilege of

representing an organisation that continues

to honour its core purpose of supporting

parents of young children in Western

Australia and I commend the skilled and

dedicated staff that make this possible.

– Ashley Reid, CEO

Left to right: CEO Ashley Reid; Her Excellency the Honourable Kerry Sanderson AO; Hon. Barbara Scott; and Chairman Martin Black.

Photo courtesy of Community Newspaper Group.

Ngala seeks to build confidence and

knowledge so that parents can delight in

their child...


Ngala has been providing services to families

with young children since 1890 and in that

time has consistently reconfigured services

and service delivery models to ensure

responsiveness to families and society’s needs

and expectations.

Continuously improving services has been a

result of Ngala’s commitment to a research

approach that includes partnerships with

WA’s leading universities as well as by using

current research, analysing trends and data,

service evaluation and seeking families’

feedback to inform service delivery models

and service design.

Our services directorate has a focus on

services, strategy and research. Parents need

to be confident that the services they receive

from Ngala are grounded in contemporary

practice and research and that all services

provided will be in the interests of their child

and family; will meet their needs; and will

enable them to find the joy in parenting

their child.

2015 was a year of celebration with services at

Ngala. The following are just a few highlights:

Growth of services in the Midland area,

with approval to run a HIPPY program

for Indigenous families in 2016, as well

as expansion into rural areas such as

Kalgoorlie;

Ngala’s commitment to resources for the

Research and Service Development Unit,

which provides oversight of research and

evaluation activities and partnerships

with university researchers in Perth and

around Australia. The RSDU has a broad

mandate and contributes to building

capacity within the staff at Ngala via the

development of a research and inquiring

culture contributing to evidence-

informed practice.

Ngala has been prioritising an ‘Access

and Inclusion strategy’, which will

benefit families into the future by being a

culturally sensitive organisation.

Ngala’s Reconciliation Action Plan (RAP)

has involved a range of activities to

build capacity within Ngala as well as

building relationships with the Aboriginal

community. This is assisting us to

increase our understanding of the culture

and approaches that Aboriginal families

have in relation to the early years.

Ngala has developed a parenting

education curriculum guide that will

ensure parenting education provided

across diverse programs and services will

be evidence-informed and consistent.

Ngala was funded to deliver ‘Building

Partnership’ training for external

organisations involved with Child and

Parent Centres.

– Helen Carter and Elaine Bennett Ngala Service Directors

From the Service Directors

Highlights Of 2015CHILD & PARENT CENTRE

BANKSIA GROVE OPENS The Child and Parent Centre Banksia Grove

officially opened its doors in February 2015.

Opened by the Premier of Western Australia,

Hon. Colin Barnett, the centre is a State

Government initiative offering community

programs and services that support parents

and help children develop and learn in the

early years.

Ngala now coordinates three of WA’s Child

and Parent Centres, in collaboration with

multiple government departments such

as Education, Health, Child Protection and

Family Support, Local Government and

Communities, as well as non-government

and community organisations.

RECONCILIATION ACTION PLANNgala’s Reflect Reconciliation Action Plan

(RAP), developed in 2014, was further

strengthened this year by building internal

awareness and engagement through

initiatives such as cultural training, staff

orientation by an Aboriginal staff member

about the RAP and cultural history, staff

surveys, and implementation of a Cultural

Respect Policy.

Ngala also developed an Aboriginal Action

Advisory Group consisting of community

Elders and leaders from across the

metropolitan area; introduced representation

on its research and professional advisory

groups by an Aboriginal person; developed a

Statement of Commitment; and celebrated

significant events such as NAIDOC Week,

National Reconciliation Week and Sorry Day.

I know that I am on the right route to becoming the best mother

I can be to my children. It is still a long journey, but I am definitely a more

confident and better mum than I was before I came to Ngala.

– Chantelle, overnight stay client

Right: RAP artwork by Peter Farmer.

Highlights Of 2015FIFO FOCUSED PROJECT LAUNCHESThanks to funding by Rio Tinto, Ngala

launched the FIFO Focused Communities

Project on March 27th, 2015, which aims to

build understanding and explore solutions to

needs of local commuting workers (Fly-in Fly-

out and Drive-in Drive-out) and their families.

With the support of WACOSS, Ngala has

been partnering with regional service

providers in several locations (Albany,

Busselton, Geraldton, Carnarvon, and

Broome, as well as Bunbury and Perth) that

have been identified as service hubs during

2015-2017. These providers are invited to

participate in a free workshop to explore the

needs of long distance commuting families

in their area, with the aim of building their

capacity to meet the families’ support needs.

BUILDING PARTNERSHIPS THROUGH TRAININGWoodside Development Fund supported

Ngala through a Building Partnerships initiative

to provide Platforms and Family Partnership

training to Child and Parent Centres.

This training, which began in April

2015, encourages services to be more

accessible and responsive to the needs of

families with young children, to improve

the developmental outcomes and life

chances of children, including those most

disadvantaged and vulnerable.

A total of 69 participants attended Ngala’s

Platforms and Family Partnerships training

in 2015.

ELDS JOONDALUP TURNS 1The Hon. Tony Simpson MLA, Minister for

Local Government; Community Services;

Seniors and Volunteering; Youth, helped

celebrate the first birthday of Ngala’s

Joondalup long day care service on May

13th, 2015.

The centre’s occupancy rate grew to 90 per

cent in its first year, as a result of its strong

partnership with Ramsay Health. Joondalup is

one of three long day care services operated

by Ngala, with the other two located in

Kensington and the Perth Airport precinct.

SERVICES EXTEND TO GOLDFIELDSNgala extended its education sessions for

families with 0-5 year-olds in the Goldfields

region in July 2015. Funded by the WA

Country Health Service, Ngala’s interactive

parenting workshops are held at various

venues throughout the Goldfields and

tailored to suit different groups’ needs.

A child health nurse is now based in the

Goldfields and runs the two-hour workshops

on topics such as sleep, nutrition, and brain

development.


Attending Ngala workshops and utilising the telephone Helpline on several occasions, for advice on breastfeeding, sleep and weaning, has given me focus

and confidence to parent in the best way I can. – Mandy, Helpline client and parenting workshop participant

NGALA CELEBRATES 125-YEAR ANNIVERSARYSeptember 23rd, 2015 marked Ngala’s 125th

anniversary of providing early parenting and

childhood services to the WA community.

To celebrate, Ngala held a special staff

recognition ceremony, celebrating almost

1000 years of work between its 88 longest-

serving employees.

Staff members were recognised in blocks

of five years, with the three longest-term

employees – Evelyn Lyra, Karol Knowles and

Irene Nagington – each receiving awards for

25 years of service.

TIP PROGRAM NOMINATED FOR AWARDNgala’s Tuned in Parenting (TIP) program

was nominated as a finalist in The Mental

Health Good Outcomes Awards, held on

October 6th during Mental Health Week.

The awards acknowledged the high standard

and ongoing commitment demonstrated

by those involved in programs, services

and partnerships which address key mental

health issues in Western Australia.

Ngala’s TIP program, which was a finalist in

the ‘improved outcomes in child and youth

mental health’ category, is an attachment-

based therapeutic group aimed at

enhancing a child’s lifelong developmental

outcomes, particularly with mental health,

by improving parent-child relationships.

I did not expect to develop such a deep understanding of how vitally important relationships are to the success

in developing a multi-agency support system for families with young children.

– Platforms training participant

GOOD NIGHT’S SLEEP CAMPAIGNThe second Good Night’s Sleep campaign

launched on October 30th 2015. Running

throughout the month of November, the

campaign raised much-needed funds for

Ngala to continue providing early parenting

help to WA families.

On Friday November 20th, Ngala staff and

volunteers took to the streets of Perth city to

collect money and help raise awareness of

Ngala’s services.

Clough Foundation and Programmed re-

joined the campaign as funding partners and

this, combined with the introduction of a 125

Club and individual donations, resulted in

more than $100,000 being raised.


Snapshot 2015

3401048

FAMILY SERVICES

CONSULTATIONS

DAY STAY FAMILIES

15,309 CALLS

303OVERNIGHT STAY

FAMILIES

“I was really struggling being a first-time Mum with a FIFO husband, no family in the country and a reflux baby - the day stay was the best thing I could possibly have done. I was given support in establishing a sleep routine that continues to work well nearly four months on. Not only has this given me my sanity back now I have been able to catch up on sleep, but it also gave me the much-needed confidence to know that I am a good Mum and can do this.”

– A day stay client

618FAMILIES ATTENDED

PLAYTIME

5627FAMILIES ATTENDED NGALA

EDUCATION WORKSHOPS INCLUDING…

WORKSHOPS

EDUCATION

2422 FAMILIES

PARENTING WORKSHOPS

1929FAMILIES

EARLY PARENTING PROGRAMS

225 WORKSHOPS

AND ANTENATAL CLASSES

DADS WA

519FAMILIES ENROLLED

CHILD CARE 15,815FAMILIES

CONTACT

DIRECT FAMILY

PARENTING &

HELPLINE

286EMPLOYEES

WORKFORCENGALA

365PROFESSIONALS

ATTENDED

182 HOME VISITS

50PARENTS USED IPS SERVICES

42,000UNIQUE VISITORS

12,736 4500

NEWSLETTER SUBSCRIBERS

FACEBOOK FOLLOWERS

“What I’ve learned in the workshop has helped me understand the dynamics and

processes for behaviours and emotions that my clients go through.”

– A regional workshop participant

FAMILIES

1050 FAMILIES

WEB & ONLINE

232232

CHILDREN GRADUATED

FAMILIES

1079CLIENT CONTACTS

PARTNERSHIPS

1073FAMILIES REGISTERED

ACROSS THE THREE CENTRES RUN BY NGALA

SWAN ALLIANCE

PARENT CENTRES

MY TIME

CHILD &

PROGRAMSHIPPY

PARENTINGINDIGENOUS

SERVICES (IPS)

RURAL ANDREGIONAL,

REMOTE EDUCATION


Workforce and FinancialsGROWTH AND WORKFORCE AS AT DECEMBER 2015Ngala continues to grow and expand its

programs and services. Ngala’s workforce

is now larger and more complex, with a

focus on providing supervision support to

clinical staff across the organisation, working

on clinical portfolios for nursing staff who

work 24 hours or more per week, rolling

out a comprehensive Nursing Competency

Assessment tool, and continuing with the

corporate orientation program for all new

recruits and existing staff. The Human

Resources team continues to work with

service delivery directors, ensuring workforce

planning remains a high priority and that

Ngala continues to recruit and retain its

dedicated workforce.

Ngala remains the largest non-government

employer of child health nurses who work

alongside a team of professionals, including

registered nurses, midwives, early childhood

educators, social workers, psychologists and

occupational therapists. Ngala is committed

to interdisciplinary and trans-disciplinary ways

of working, which can now be evidenced in

Ngala programs.

Community Family Children's Total %IncomeGrants State 5,954,468 1,380,677 4,916 7,340,061 46%Grants Federal 1,955,635 1,955,635 12%Grants Non-Govt 202,196 202,196 1%Fundraising 31,146 124,985 1,281 157,412 1%Fees 130,246 1,222,603 4,637,496 5,990,345 37%Other 144,312 249,120 37,784 431,216 3%

8,418,003 2,977,385 4,681,477 16,076,865 100%ExpensesWages 7,137,797 2,280,584 3,810,099 13,228,480 84%Travel 201,765 7,972 5,681 215,418 1%Program Supplies 89,802 174,922 289,115 553,839 4%Property 308,723 150,427 229,608 688,758 4%Administration & Financial 98,801 222,664 581,357 902,822 6%IT 218,861 328 9,023 228,212 1%

8,055,749 2,836,897 4,924,883 15,817,529 100%

Surplus/(Deficit) before Dep'n 362,254 140,488 -243,406 259,336

NGALA: 2014-15 INCOME & EXPENSES

EMPLOYEES: 286

Full-time

Part-time

Casual

EMPLOYMENT STATUS

18%

51%

31%

Nurses

Other practice staff

Management

Admin/ support services

Early Childhood Educators

STAFFING CLASSIFICATIONS

26%

16% 10%27%

21%

With thanks

FUNDING PARTNERS

Department of Local Government and Communities WA

Department for Child Protection and Family Support WA

Department of Corrective Services WA

Department of Education WA

Department of Health WA

Department of Social Services (Australian Government)

Department of the Prime Minister and Cabinet

Brotherhood of St Laurence

Telethon

Parenting Research Centre

Rio Tinto

BHP Billiton

Woodside

Catholic Education Office of WA

Lotterywest

CORPORATE PARTNERS

Clough Foundation

Programmed

Hawaiian

SUPPORTERS/ SPONSORS

Friends of Ngala

SMS Innovative Mining Solutions

Meerkats

The West Australian

Squire Patton Boggs

Deloitte

Bankwest

The Margaret River Chocolate Company

Perron Foundation

The Good Guys Clarkson

Rotary Club of Como

Rotary Club of Hillarys

Royal Perth Golf Club

Minderoo Foundation

The Hardie Foundation

Collier Pines Ladies Golf Club

$

BOARD OF DIRECTORS

Chairperson Martin Black

Deputy Chairperson Peter Young LLB Grad Dip FinSIA

Treasurer David Izzard GAICD, CSA, MBA, CPA, B.Bus

Members Kiersten Gregg B.Econ (IR/HR)

Jen Ehlers B.Arts Grad Dip Ed, MBA

Michael Jacobson APL, M.SW, B.App Sc.

Dr Veronika Kretzer MBBS, DCH (WA), FRACP (Aust.)

Craig Heatley BBus.FCA

Dr Vicki Banham NZTC, Dip.Ed, Ba.Ed, M.Ed, PhD

www.ngala.com.au

ngala annual review 2015

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