next wave of lean - ge.com … · 7,900 active patents and other ip rights 500million usd into...
TRANSCRIPT
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ANDERS LINDH
PresidentSandvik, Center of Digital Excellence
How Digital is Enabling the Next Wave of Lean
HUGO NORDELL
Director, Digital SolutionsSandvik, Center of Digital Excellence
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= Problem customer cannot solve by itself + proof of value
Business
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Let’s unpack this statement
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Content
Reach
Usability
=
=
= Tribal know-how
High touch
Customer insights
+
+
+ Codification
Low touch
User experience
Industrial value Digital value
= Business
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WorldsColliding
Industry
Digital
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SERVICEPLATFORM
CONTENT
USABILITY
REACH
Smart collaborationenvironment
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At Sandvik, we work witheverything from...
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TO AIR-DRIVEN ENERGY
...Underground mines...
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...to big trucks...
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11...to machining...
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TO BIG TRUCKS
...to nanotechnology
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7,900ACTIVE PATENTS ANDOTHER IP RIGHTS
500MILLION USDINTO R&D EACH YEAR
150 COUNTRIES AROUND THE GLOBE
SALES IN OVER 43,000EMPLOYEES
BILLION USD
INVOICED SALES10
60R&D CENTERS GLOBALLY
Figures refer to Group total 2016 excl. Mining Systems
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Dual mission of CODE
Accelerate digital transformation to defend core business
Expand offering by realizing customer benefits across value-chain
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2. Offensive1. Defensive
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How do we protect our core business?
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Establish a new premium.
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How do we build new business?
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Smart collaboration with customers and partners
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How do we build traction for the digital team?
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1
2
3
Start small
Define success
Engage customers
Tangible resultsthat build credibility early
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An entirely new service in 3 months that yielded 6x
resource growth21
Our story
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Before After
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1% of cost compared to previous digital projects
inside Sandvik
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12x faster time to market
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Customer feedback: problem solved.
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CONTENT
§ Digitized our tool catalogues
§ Codified how our tools shouldbe used
§ Content and data exposedthrough easy to use APIs
Content
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USABILITY
§ Created value stream maps ofkey customer tasks involvingour tools
§ Enabled customers to digitizetheir shop floor tool inventoriesusing mobile devices
§ Customer behavior basis of all service interactions
Usability
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REACH
Reach§ Cloud enabled web
application to managedigitized tools
§ Cross-platform and alwaysup-to-date
§ Hundreds of thousands oftools from dozens of suppliersonly a click away
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Our takeaways
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Beware of solutions in search of problems
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Blend industrial and digital in a team with
mandate to drive change
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Codify tribal knowledge to create and win new markets
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Thank you