next-generation quality: choices at the inflection point -...

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Next-Generation Quality: Choices at the Inflection Point

Dennis MuilenburgExecutive Vice President, The Boeing CompanyPresident & CEO, Boeing Defense, Space & Security16 March 2010

Copyright © 2010 Boeing. All rights reserved. NASA Image


Today’s Inflection Point

0

0

InflectionPoint

TomorrowYesterday

QualityQualityControlControl

QualityQualityAssuranceAssurance

Next-Generation Quality


Shifting priorities Evolving threats / technology Global economic pressures Industry challenges

Rapidly Changing, Complex World

China

Unprecedented, Simultaneous, Significant Change

India

Iraq Afghanistan

AFGHANISTAN

Strained Russia relations

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TerroristsGlobal Economy

Iran and North Korea

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Increased oversight across supply chain Quality built-in throughout the value stream Move toward fixed-price New Space sector business model

Evolving Pressures on Quality: Customers



Evolving Pressures on Quality: Suppliers


Deeper, more complicated chainGlobal supply chains to monitor, integrate


Evolving Pressures on Quality: Industry


Non-traditional markets; quality less tangible Others assuming role of Quality professionals Technical challenges, i.e., tin whiskers, counterfeit parts Loss of experienced workforce


NASA Photo

Tin whiskers


If We Make the Wrong Choices

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InflectionPoint

Yesterday Tomorrow

Unmanageable Supply Chain

Loss of Experienced Workforce

Increased Oversight

Raises CostsUnsuccessful Missions:

Industry unable to deliver quality in the new capabilities

customers will need


If We Make the Right Choices

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0

InflectionPoint

Yesterday

Quality Built-in Across Supply Chain

RenewedTalent Pipeline

Customer-IndustryCollaboration

Minimizes Costs

Next-Generation Quality: Mission assurance for new,

rapidly changing needs


Missions We Support

Our work demands excellence

NASA Photo

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Our Choices Will Decide the Future


Four Critical Areas1. Approach to Quality2. Talent Pipeline3. Customer Connection4. Government-Industry Partnership


1. Evolving Our Approach to Quality What’s Out: Design as you go: adverse impact to cost, schedule

What’s In: Early Quality involvement Adequate schedule and funding, complete work statements Same discipline whether we make or buy a part Continue instilling: “Quality is everyone’s job”


But Don’t Throw Out What We’ve LearnedEnduring quality lessons:

Pay attention to detail – Caused some recent failures

Test incrementally – In a real-world setting

Ensure clear expectations – Customers and suppliers

Apply robust Root Cause Corrective Action

Rely on personal integrity


Boeing’s Efforts To Evolve Quality Industrywide

Leadership positions

Wayne Brown leads International Aerospace Quality Group

Kristy Heffernan leads Americas Aerospace Quality Standards Committee

Driving international standards, i.e., composites, AS9100

One Boeing

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2. Talent Pipeline• Half of workforce eligible to retire in 10 years• Poor retention at 4-5 year point• Other industries more attractive • Our industry needs more time to ramp up• A national security challenge


Boeing’s Efforts to Expand the Talent Pipeline Mentoring and leadership development Rotational Program (Operations & Supplier Management) Investments in Science, Technology, Engineering and Math University, community college programs attract next-generation talent

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3. Customer Connection

Customer Voice Is Crucial


Strengthening the Customer Connection


Build collaboration Tell the hard truth Move toward detailed requirements Strengthen customer intimacy


4. Government - Industry Partnership

• Rules and regulations: The right mix

• Listening to one another, especially on evolving technologies

• More flexible, nimble acquisition process– We endorse acquisition reform– Number of ideas being discussed– Multiple partnership models being considered


If We Make the Right Choices

0

0

InflectionPoint

Yesterday

Quality Built-in Across Supply Chain

RenewedTalent Pipeline

Customer-IndustryCollaboration

Minimizes Costs

Next-Generation Quality: Mission assurance for new,

rapidly changing needs


Next-Generation Quality depends on all of us.


It all comes back to mission:

next-generation quality: choices at the inflection point -...

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