next generation qms april 2013
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© Copyright John Cachat
JOHN M. CACHAT, CQE
Next Generation
Quality Management Software
1
© Copyright John Cachat
Housekeeping
Phones are muted
Use the question block for questions Copy of presentation
available upon request
© Copyright John Cachat
About John M. Cachat
• Driving Business Performance
– Helping companies align their business and technology
– Focus on people, process, and then the technology
– Subject matter expert on business process management
– On-going research into next generation of technology for enterprise
systems
• 28 years experience in enterprise systems
– USAF Research Project (1985)
– Founder of enterprise quality software company (1988)
– Chair of ASQ technical committee on computerizing quality (1992)
• Trusted advisor to global organizations, government agencies,
and professional groups
http://www.linkedin.com/in/johncachat
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What is the Goal with QMS Software?
No Bad MaterialDo Things FasterLess Labor Increase Revenue
How will computerizing QMS help you reach your goals?
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COTS Feedback
� I love the database / data model
� I hate the screens
� I hate the menu / process flow
� I hate the reports
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COTS vs Your Form, Your Process - NCM
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COTS vs Your Form, Your Process - CAR
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Options if You want to automate QMSand if you have a budget
Traditional Off the Shelf COTS
Pros Fast? Proven?
Cons Get what they sell
Figure out how to use it
Change your forms
Change your processes
Change your
documentation
Train (re-train) your
employees
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Options if You want to automate QMSand you have no budget
Write it yourself Traditional Off the Shelf COTS
Pros Get what you want Fast? Proven?
Cons Start from Scratch
Time consuming
Expensive
Difficult to maintain
You were not hired
to be a programmer
and your
performance review
will suffer.
Get what they sell
Figure out how to use
it
Change your forms
Change your
processes
Change your
documentation
Train (re-train) your
employees
10 © Copyright John Cachat© Copyright John Cachat
Next Generation Option
Write it yourself Next Generation BPM with Templates
Traditional Off the Shelf COTS
Pros Get what you want Get what you want Get what they sell
Cons Start from Scratch
Time consuming
Expensive
Difficult to maintain
Start with Templates
Faster, easier
Multi user
Robust security
Workflow
Figure out how to use
it
Change your forms
Change your
processes
Change your
documentation
Train (re-train) your
employees
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QMS Rapid Application Development Framework
� Robust database / data model / templates
� Your forms / screens
� Your menu / process flow
� Your reports
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Instant Application Platform
Instant Application Platform
Workflow
User Interface
Templates
SecurityReports
Business Logic
API Tool Set
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Next Generation Software
WORKFLOW
BUILT IN REPORTING
SUPPORTMOBILEDEVICES
© Copyright John Cachat14
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Next Generation Software
“If you want the Next Generation of the workforce to
use the software, it needs to look like something
they will want to use…..”
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Software Technology Support
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THE
DEMO
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Culture will Eat Technology for Lunch
3.Technology
2.Process
1.People
If you start
with Step 3 –
Technology,
you will most
likely fail !
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Think Out of the“Buy or Build QMS Software” Box
� The goal is to help you do what you are currently
doing, faster, better.
� The Goal IS NOT to buy software.
� Think about your people and culture
� What are you trying to accomplish?
� What are the business benefits?
� Develop short-term tactical objectives in the context
of a long-term plan (start with 2 or 3 areas)
� No budget? Consider a SaaS offering
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Value Proposition
� Streamline operations - faster cycle time
� Improve responsiveness – simplify work
� Increase visibility – via notifications
� Minimize risk - less variation
� Make better decisions – access to data
� Reduce IT costs - less development time
� Enforce governance – compliance & audit trail
Bottom Line – Reduce Risk and Save Money !!!
21 © Copyright John Cachat© Copyright John Cachat
QMS General Requirements
• If you are the person that comes up with these
bizarre scenarios to “stump” the QMS software
salesperson, you are hurting the cause.
• What is “good enough” to get started?
• If you option is nothing, or XLS, some sort of multi-
user, relational database with basic functionality is a
great alternative
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QMS Next Gen Technology Requirements
• Rapid web form development
• Intuitive and graphical workflow definition
• Integration with other applications (web services)
• Leverage email
• Minimum to no programming required
• Rapid updates / improvements
• Support mobile devices / tablets
• Low cost Software as a Service (SaaS)
23 © Copyright John Cachat© Copyright John Cachat
Summary
� It is about business and ROI, not just QMS
� It is about you and your processes, not a vendor’s
application, their screens, etc.
� Define what you want to do (your form)
� How you want to do it (your process)
� How you want to report and track (your reports)
� It is about focus – pick 2 or 3 areas and save money!
� It is about leveraging existing resources
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Join the Quality Management Software LinkedIn Group
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About Us
John Cachat
Contact
Proven expertise in business
information systems
Rapid Solution
Development™ process
ServicesAssess Current Status
Develop Short and Long
Term Plans
Develop Specific Solutions
to Your Problems
Assist in ROI Analysis
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FREE Proof of Concept
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