next generation ba: what new skills and behaviours do bas need to develop in the next 5 years
TRANSCRIPT
Business
Analysis
2020 Rob Moores
Asda Stores
2020 Context
2020
Cost of IT
Re-Use
Pace of Change
Agility
Virtual Value Chains
Composability
Cloud Services
Integration
Complexity
Knowledge
Management
1. Agile roles and skills; SAFe, Scrum, Kanban
2. High Tech Anthropology3. Service Oriented Design4. Requirements Patterns5. Lean – and lean start up6. Systems Dynamics7. Storytelling8. Human Centred Design9. Servant leadership10.Risk-based approach to BA work based on
finite capacity
2020 Skills and Behaviours
11.Business domain knowledge
12.Design Thinking / Lean Start Up
13.Capabilities modelling
14.Value stream mapping15.Estimation16.Dude’s Law17.Cost of Delay18.Weighted Shortest Job
First
2020
Cost of IT
Re-Use
Pace of Change
Agility
Virtual Value Chains
Composability
Cloud Services
Integration
Complexity
Knowledge
Management
High Tech Anthropology (HTA)
2020
Cost of IT
Re-Use
Pace of Change
Agility
Virtual Value Chains
Composability
Cloud Services
Integration
Complexity
Knowledge
Management
Servant Leadership
2020
Cost of IT
Re-Use
Pace of Change
Agility
Virtual Value Chains
Composability
Cloud Services
Integration
Complexity
Knowledge
Management
Services & Capabilities
2020
Cost of IT
Re-Use
Pace of Change
Agility
Virtual Value Chains
Composability
Cloud Services
Integration
Complexity
Knowledge
Management
Prioritising Demand
2020
Cost of IT
Re-Use
Pace of Change
Agility
Virtual Value Chains
Composability
Cloud Services
Integration
Complexity
Knowledge
Management
High Tech Anthropology (HTA)
Why ? Complexity of user environment and structure of services
High Tech Anthropology (HTA) Term coined by Menlo
Innovations
Core element is working in situ to develop a deep understanding of the end user & identify unarticulated requirements
AEIOU Framework Activities Environment Interactions Objects Users
… E, I and O often
High Tech Anthropology
The HTA Discovery Phase
Project
Kickoff
Observations & Interviews
Defining the Proble
m
Personas
Persona
Mapping
Roles &
Goals
Workflows
Business Object Model
Conceptual Designs
Design Assessments
Finalized Designs
Epics/Features/ Stories*
The HTA Design Phase
* And sometimes storyboards / screenplays
2020
Cost of IT
Re-Use
Pace of Change
Agility
Virtual Value Chains
Composability
Cloud Services
Integration
Complexity
Knowledge
Management
Servant Leadership
Why? Retention &motivation throughrespect for theindividual and team:velocity; a core tenetof Agile ways ofworking
Servant Leadership
The highest type of ruler is oneof whose existence the people arebarely aware… When his task isaccomplished and things have beencompleted, all the people say,“We ourselves have achieved it !”
Lao-TzuTao Te Ching5th century BC
The Servant Leadership Paradigm
An Alternative to Servant leadership: the HIPPO Effect
2020
Cost of IT
Re-Use
Pace of Change
Agility
Virtual Value Chains
Composability
Cloud Services
Integration
Complexity
Knowledge
Management
Services & Capabilities
Why ? Need for speed; & agility ability to consume & externalise services; language of EAs
Services & Capabilities
Service oriented design
Capabilities
Requirements / function patterns (very briefly)
ServiceConsumer
Service
ServiceProvider
Capability
required by
provides
possesses
offered by /
provided by
consumes / uses
ServiceSpecificatio
n
Service Level
Agreement
CommercialAgreement
identifies
Interface
providesaccess to
defines
Service Oriented Design
service
capability
people systems processes
other assets
leadership
organisation/management
capability
capability
External view
Internal view
service
Services & Capabilities
A service exposes
the latent value in
a capability
Business capabilities
are dependent on IT and
other resources for their
realisation
Services deliver
value to the
consumer
Service Oriented Design
http://www.servicetechmag.com/I55/1011-3
2020
Cost of IT
Re-Use
Pace of Change
Agility
Virtual Value Chains
Composability
Cloud Services
Integration
Complexity
Knowledge
Management
Prioritising Demand
Why ? Demandcontinues tooutstrip supply;deliver the mostvalue the soonest
Prioritising Demand
Dude’s law
Cost of Delay (CoD)
Weighted Shortest JobFirst (WSJF)
Dude’s LawIf you don’t have a good reason for the project, it doesn’t matter how well you do it.
Dude’s Law, Cost of Delay & WSJF
We complete the Weighted Shortest Job First (WSJF) because that is the one that delivers the biggest bang for our buck. The “Weight” we use is the cost of delay.
Cost of Delay
Duration
Value =
Business valueof the feature
Decay in value
over timeInformationdiscovery value
(weekly)
(weekly)
Feature
Cost of Delay
per week
Duration In weeks
?
A £1 5 ?B £4 1 ?C £5 2 ?
Dude’s Law, Cost of Delay & WSJF –Worked Example
Feature
Cost of Delay
per week
Duration In weeks
Value Index
A £1 5 0.2 B £4 1 4.0 C £5 2 2.5
Dude’s Law, Cost of Delay & WSJF –Worked Example
Duration
Value /
Benefits
A
B
C
Weeks Cost/Wk
Cost/Wk
Tot. Cost
1-5 £1+£4+£5
£10 £50
6 £4+£5 £9 £9
7-8 £5 £5 £10
Total CoD:
£69
Total Cost of Delay Using FIFO (A-B-C)
Feature
Cost of Delay
per week
Duration In
weeks
Value Index
A £1 5 0.2 B £4 1 4.0 C £5 2 2.5
Duration
Value /
Benefits
A
B
C
Total Cost of Delay Using WSJF (B-C-A)Weeks Cost/W
kCost/Wk
Tot. Cost
1 £1+£4+£5
£10 £10
2-3 £1+£5 £6 £12
4-8 £1 £5 £5
Total CoD:
£27
Feature
Cost of Delay
per week
Duration In
weeks
Value Index
A £1 5 0.2 B £4 1 4.0 C £5 2 2.5
Value /
Benefits
Feature
Cost of Delay
per week
Duration In
weeks
Value Index
A £1 5 0.2 B £4 1 4.0 C £5 2 2.5
A
B
C
A
B
C
CoD using FIFO = £69CoD using WSJF = £27
Extra value = £42
Duration
Dude’s Law, Cost of Delay & WSJF
We complete the Weighted Shortest Job First (WSJF) because that is the one that delivers the biggest bang for our buck. The “Weight” we use is the cost of delay
Therefore ...
If all the work is the same duration, then we do the job with the highest cost of delay first
If all the work has the same cost of delay, then we do the shortest job first
Duration works best where unit cost is constant – can use cost / size
Cost of Delay
Duration
Value =
Business valueof the feature
How value decays
over time
Information
discovery value
2020 Context
2020
Cost of IT
Re-Use
Pace of Change
Agility
Virtual Value Chains
Composability
Cloud Services
Integration
Complexity
Knowledge
Management
1. Agile roles and skills; SAFe, Scrum, Kanban
2. High Tech Anthropology3. Service Oriented Design4. Requirements Patterns5. Lean – and lean start up6. Systems Dynamics7. Storytelling8. Human Centred Design9. Servant leadership10.Risk-based approach to BA work based on
finite capacity
11.Business domain knowledge
12.Design Thinking / Lean Start Up
13.Capabilities modelling
14.Value stream mapping15.Estimation16.Dude’s Law17.Cost of Delay18.Weighted Shortest Job
First
Appendices
Business Analysis Shared Services
AEIOU FrameworkAEIOU is a heuristic to help interpret observations gathered by ethnographic practice in industry. Its two primary functions are to code data, and to develop building blocks of models that will ultimately address the objectives and issues of a client.
Activities: are goal-directed sets of actions—paths towards things people want to accomplish. What are the modes people work in, and the specific activities and processes they go through?
Environments: include the entire arena where activities take place. What is the character and function of the space overall, of each individual's spaces, and of shared spaces?
Interactions: are between a person and someone or something else; they are the building blocks of activities. What is the nature of routine and special interactions between people, between people and objects in their environment, and across distances?
Objects: are building blocks of the environment, key elements sometimes put to complex or unintended uses (thus changing their function, meaning and context). What are the objects and devices people have in their environments and how do they relate to their activities?
Users: are the people whose behaviours, preferences, and needs are being
© Copyright 2009, 2010, 2011
A. Nicklas Malik,
All Rights Reserved
Services & Capabilities – in Business Architecture context
Do I have
enough
people to
do the
work?
How many
people do I
need to do
the work?
What should I focus onwith thetime / people I have?T
raditional Approach
Agile Approach
Risk-Based Approach