Brand SA logo inserted with permission

Disability Access and Inclusion Plan

Tool Kit

“Everything we do is for everyone”

(Agencies could insert a relevant photo or image,

with appropriate permissions)

Contents

Tool Kit..............................................................................................................3Disability Access and Inclusion Plan.............................................................5Guidelines for personalising DAIPs....................................................................5

Context..............................................................................................................5United Nations Convention on the Rights of Persons with Disabilities...............5

National Disability Strategy 2010-2020..............................................................6

Strong Voices: A Blueprint to Enhance Life and Claim the Rights of People with Disability in South Australia (2012-2020)...........................................................6

Disability Services Act 1993, Disability Services (Rights, Protection and Inclusion) Amendment Act 2013........................................................................6

Disability Access and Inclusion Plan Framework...............................................7

Definitions.........................................................................................................7South Australians living with disability.........................................................8About the agency (dept/council/agency name).............................................9Staff profile.......................................................................................................9Our vision: “Everything we do is for everyone”...........................................9Relationship to other policies, strategies, frameworks..............................10Examples of previous achievements...........................................................10Disability access and inclusion plan outcomes..........................................10South Australian DAIP Outcomes....................................................................10

Disability access and inclusion plan development.....................................11Consultation Process, Findings and Strategies................................................11

Implementation process................................................................................11Acknowledgments, Glossary........................................................................12DAIP planning steps and checklist...............................................................13Disability Access and Inclusion Plan Checklist................................................16

United Nations Convention on the Rights of Persons with Disabilities....17Legislative and policy context......................................................................18

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Tool KitPurpose of the Tool Kit

The Disability Access and Inclusion Plan (DAIP) Tool Kit consists of:

Guidelines for personalising DAIPs DAIP Reporting Template Planning Steps and Checklist United Nations Convention on the Rights of Persons with Disabilities – Principles Legislative and Policy Context

These optional tools are provided to assist agencies develop and implement their plans. Although not compulsory, using a common framework and approach would make it easier for people to examine the plans and assist in meeting any reporting requirements. Agencies may choose to use a different method and produce a different report.

NB South Australian Government Departments must develop and report on DAIPs in their annual reports as required by Department of the Premier and Cabinet Circular PCO13, 6.2.

How to use the Tool Kit

1. Guidelines for personalising DAIPs

The guidelines indicate how the plan can be personalised by agencies and used in conjunction with the DAIP reporting template.

If used:

headers and footers should be changed to identify the department or council sections to be personalised by the agency are indicated by ……………….. information can be entered directly under the heading examples of information that could be included is in red type when the information has been added, the red type should be deleted sections that are standard are in black type standard sections can be retained or edited by the agency formatting should be adjusted before converting to a PDF file when finalized agencies could include the United Nations Convention principles and the legislative

and policy context section as appendices to their plans.

2. Disability Access and Inclusion Plan Reporting Template

The DAIP reporting template:

lists the six key policy outcome areas of the South Australian DAIP strategy explains the type of access issues that could be addressed under each of the six

outcomes

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includes a table to describe DAIP actions, responsibilities, timeframes and measurable targets

encourages the inclusion of personalised examples and images relating to each particular outcome.

3. Planning Steps and Checklist

The planning steps suggest a process for agencies to follow in developing their DAIP.

4. United Nations Convention on the Rights of Persons with Disabilities

Principles

This is a brief list of the eight guiding principles of the convention. For more information the document is available on the United Nations website.

5. Legislative and Policy Context

The DAIP strategy aligns with the intent of various pieces of legislation and policy initiatives. The list provided is not exhaustive and there may be others that are also relevant.

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Disability Access and Inclusion PlanGuidelines for personalising DAIPs

Statement from Chief Executive

(Agency to complete)

Contents

(Agency to complete)

Contact Details

(Agency to complete)

(Could include contact details (phone, email, post, fax, and internet) and invite feedback on the DAIP. A link to a feedback form is an option.)

ContextThe Disability Access and Inclusion Plan (DAIP) strategy demonstrates the South Australian (SA) Government’s commitment to improving the participation of people with disability across a range of areas so that they can enjoy the rights and opportunities provided to all citizens to reach their full potential.

DAIPs provide a systematic approach for organisations to identify and address barriers to access and inclusion and develop strategies that meet the participation and service needs of people with disability. The plans are active documents that recognise community and cultural diversity and acknowledge the valuable contribution of everyone to the social and economic fabric of our society.

United Nations Convention on the Rights of Persons with Disabilities

The development of DAIPs aligns with the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) ratified by Australia in 2008, and the Optional Protocol signed by Australia in 2009. The convention acknowledges the value of existing and potential contributions made by people with disabilities to the overall wellbeing of their communities. It is underpinned by eight guiding principles based on respect, equality and non-discrimination.

National Disability Strategy 2010-2020

Inherent in Australia’s commitment to the UNCRPD is an obligation to continually improve the lived experience of people with disability. For government, that not only means improving outcomes through the specialist disability service system but also ensuring that mainstream services, programs and infrastructure are responsive to their needs.

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On 13 February 2011, the Council of Australian Governments (COAG) endorsed the National Disability Strategy 2010–2020 (NDS). The NDS provides a shared agenda to help achieve the vision of an inclusive Australian society that enables people with disability to achieve their full potential as equal citizens.

The NDS outlines a 10 year national policy framework for all governments to address the barriers faced by Australians with disability and will ensure that services and programs including healthcare, housing, transport and education, address their needs.

The NDS will help ensure that the principles underpinning the UNCRPD are incorporated into policies and programs to improve access and outcomes for people with disability, their families and carers.

The NDS was developed in partnership with the Commonwealth, State and Territory Governments under the auspice of COAG. The Australian Local Government Association also assisted in the development of the NDS.

Strong Voices: A Blueprint to Enhance Life and Claim the Rights of People with Disability in South Australia (2012-2020)

In March 2012, the SA Government endorsed the introduction of DAIPs across government in accordance with recommendation six of the report Strong Voices: A Blueprint to Enhance Life and Claim the Rights of People with Disability in South Australia (2012-2020).

The introduction of DAIPs replaces the previous access strategy, Promoting Independence: Disability Action Plans for South Australia. Although the DAIP strategy has a specific focus on upholding the rights of people with disability, it fits into the broader social inclusion framework of the SA Government.

Disability Services Act 1993 and Disability Services (Rights, Protection and Inclusion) Amendment Act 2013

The Strong Voices report recommended that new rights-based legislation, aligned with the UNCRPD, be enacted to replace the Disability Services Act 1993. In view of the continuing relevance of this Act and the significant reforms implemented subsequently by both Commonwealth and State Governments (including the establishment of the National Disability Insurance Scheme), it was decided that alternative approaches should be considered.

Consultation and engagement with the community sector and people with disability culminated in the identification of priorities for action and ways to address these through complementary legislation or policy and program implementation.

The Department for Communities and Social Inclusion, through Disability SA, supported these consultations and the drafting of the Disability Services (Rights, Protection and Inclusion) Amendment Act 2013 which was proclaimed on 5 December 2013.

The amendments strengthen protections available to South Australians living with disability by referencing the UNCRPD and including provisions such as enshrining the right to exercise choice and control in decision-making, ensuring accessible complaints and grievance processes and protection for those who raise a complaint. State and national

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discrimination legislation is also referenced and safeguarding policies mandated for all disability service providers.

Disability Access and Inclusion Plan Framework

DAIP key outcome areas align with those of the NDS, which were developed following extensive consultation with people with disability, their families and carers. Although aligned with the national strategy, policy directions specifically relate to the South Australian context.

This approach provides for development and implementation of a common framework that reflects the direction of current disability reforms in moving from a focus on service provision to a rights-based approach supporting individual choice, control and independence. Within this framework individual agencies can determine actions and strategies based on their own priorities and timelines.

Definitions Under federal legislation (the Disability Discrimination Act 1992) and SA legislation (Equal Opportunity Act 1984) it is against the law to discriminate against someone based on their disability. Disability discrimination happens when people with a disability are treated less fairly than people without a disability and the discriminator fails to make reasonable adjustments to rectify the situation. It also occurs when people are treated less fairly because they are relatives, friends, carers, co-workers or associates of a person with a disability.

Disability Discrimination Act 1992

The Disability Discrimination Act 1992 defines "disability” as meaning:

(a) total or partial loss of the person's bodily or mental functions; or

(b) total or partial loss of a part of the body; or

(c) the presence in the body of organisms causing disease or illness; or

(d) the presence in the body of organisms capable of causing disease or illness; or

(e) the malfunction, malformation or disfigurement of a part of the person's body; or

(f) a disorder or malfunction that results in the person learning differently from a person without the disorder or malfunction; or

(g) a disorder, illness or disease that affects a person's thought processes, perception of reality, emotions or judgment or that results in disturbed behaviour;

and includes a disability that:

(h) presently exists; or

(i) previously existed but no longer exists; or

(j) may exist in the future (including because of a genetic predisposition to that disability); or

(k) is imputed to a person.

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United Nations Convention on the Rights of Persons with Disabilities Definition

The UNCRPD defines persons with disabilities as including those who have long-term physical, mental, intellectual or sensory impairments which interact with various barriers to hinder their full and effective participation in society on an equal basis with others.

This broader understanding recognises that disability may also be a product of the environment in which a person lives. Social, attitudinal, economic and cultural barriers can limit participation as can a person’s individual circumstances (ie the nature and degree of impairment, capacities and skills).

The UNCRPD defines ‘discrimination’ on the basis of disability to mean “… any distinction, exclusion or restriction on the basis of disability which has the purpose or effect of impairing or nullifying the recognition, enjoyment or exercise, on an equal basis with others, of all human rights and fundamental freedoms in the political, economic, social, cultural, civil or any other field.”

South Australians living with disability The Australia Bureau of Statistics (ABS) Survey of Disability, Ageing and Carers 2015 (SDAC) defines a person with disability as someone who has a functional limitation, restriction or impairment, which has lasted, or is likely to last, for at least six months and restricts everyday activities. 

In SA, over one in five people (363,800 or 22%) reported having a disability in 2015. Of these, nearly 87.5% had a specific limitation or restriction that meant they were limited in the core activities of self-care, mobility or communication, or restricted in schooling or employment.

Around 28.3% of people with disability had a profound or severe limitation in one or more of the core activity areas with a further 52.3% having a moderate or mild limitation in core activity areas.

In 2015, there were 29,100 children aged less than 15 years with a disability (7.6% of all children aged less than 15 years).  Of these, 55% had a profound or severe limitation in core activity areas and 16.2% had a moderate or mild limitation in core activity areas.

ABS findings indicate that in SA, there were 242,400 people providing informal assistance to people with disability (14.7% of population). Of these, 74,800 people identified themselves as being primary carers (4.5% of the population).

The ABS also measures the participation of people with disability in a range of activities away from home. In the previous three months, most people with disability had visited relatives or friends (87.7%).

Participation in other specific activities away from home over the previous 12 months was also measured. These include visiting a library, participating in physical activities for exercise or recreation, or attending a sporting event or movie.  Slightly more than one in five

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(22.2%) South Australians with a disability aged less than 65 years did not participate in any of these activities away from home.

About the agency (dept/council/agency name) (Agency to complete)

.................................

(Outline the purpose/role of the agency, services and information it provides and facilities it operates. This will assist in identifying potential barriers to access and inclusion for customers or staff with disability.)

Staff profile(Agency to complete)

.................................

(Include the percentage of staff identifying as having a disability, any relevant existing plans relating to access and inclusion (eg workforce plans related to employment, training and retention of people with disability) and relevant South Australian Strategic Plan targets.)

Our vision: “Everything we do is for everyone”Our vision for the future is of an inclusive South Australian community that genuinely welcomes, respects and values the contributions of all citizens regardless of their abilities, age or background.

The Disability Services (Rights, Protection and Inclusion) Amendment Act 2013 legislates the intent of both the UNCRPD and the NDS in ensuring that people with disability live in inclusive and accessible communities. A key step in achieving this is to incorporate the concept of universal design into design and planning processes.

Universal design allows everyone to the greatest extent possible, to use programs, services and facilities. This includes access to the physical environment including public buildings, parks and streetscapes. But it also relates to the provision of transport, information and communication systems, and products and services.

It is often cheaper and more effective to incorporate universal design features in the planning stages rather than trying to adapt existing structures and programs later.

Relationship to other policies, strategies, frameworks(Agency to complete)

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.................................

(Agencies should develop a disability access and inclusion policy to guide the agency in addressing access issues. Linkages between the DAIP and planning mechanisms (eg strategic, business plans) and other policies and procedures should be described.

All policies and procedures should be reviewed to ensure they reflect current thinking and government directions relating to disability access and inclusion.

SA Government departments should note reporting requirements outlined in PCO13, 6.2.)

Examples of previous achievements (Agency to complete)

.................................

(These could be related to previous disability action plans or other relevant initiatives.)

Disability access and inclusion plan outcomes Ensuring that the rights of people living with disability are upheld is the responsibility of the whole community and requires a state-wide response. Most people take the ability to go about their daily life for granted. People with disability should also be able to access and participate in all aspects of our society, including using ‘mainstream’ services and programs. Social inclusion is fundamental to one’s quality of life and critical to achieving positive life outcomes across all domains.

Developing a DAIP illustrates that an agency recognises the importance of including and being accessible to everyone, has a welcoming attitude and employs well informed staff who are aware of the needs of people with disability.

South Australian DAIP Outcomes

The SA DAIP strategy specifies the following outcome areas.

Outcome 1. Inclusive and accessible communities People with disability live in accessible and well-designed communities with opportunity for full inclusion in social, economic, sporting and cultural life.

Outcome 2. Economic security and employment

People with disability, their families and carers have economic security, enabling them to plan for the future and exercise choice and control over their lives.

Outcome 3. Rights protection, justice and legislation

People with disability have their rights promoted, upheld and protected.

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Outcome 4. Personal and community support

People with disability, their families and carers have access to a range of supports to assist them to live independently and actively engage in their communities.

Outcome 5. Learning and skills People with disability achieve their full potential through their participation in an inclusive high quality education system that is responsive to their needs. People with disability have opportunities to continue learning throughout their lives.

Outcome 6. Health and wellbeing

People with disability attain the highest possible health and wellbeing outcomes throughout their lives.

Disability access and inclusion plan developmentConsultation Process, Findings and Strategies

People with disability have a unique insight into the barriers they face and what would be helpful to reduce these. They have repeatedly stated that they wish to be consulted on matters that affect them, giving rise to the saying, “Nothing about us, without us”.

(Agency to complete)

.................................

(Provide an overview of the process undertaken to develop the DAIP. This could include: review of previous plans community engagement methods - who was consulted, how feedback was gathered description of findings, barriers and determination of strategies to address these explain how best practice and innovative responses have been incorporated.

Implementation process (Agency to complete)

.................................

(Explain how the plan is being implemented. This could include:

lines of responsibility for DAIP implementation how the plan will be communicated to internal/external stakeholders and networks,

including on agency websites the appointment of a disability access and inclusion coordinator (if applicable)or

committee convened disability access and inclusion becoming an integral part of everyday business people with disability appointed as members of committees/councils/boards

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disability access and inclusion a regular item on meeting agendas review of agency policies, procedures, practices to ensure the needs of people with

disability have been addressed strategic, business and workforce planning to incorporate goals and outcomes

associated with the DAIP monitoring, reporting and review mechanisms implemented including process to

measure impact of DAIP on people with disability promoting the DAIP in a positive way, with a focus on raising awareness and changing

misconceptions, rather than simply complying with legislative requirements.

NB SA Government Departments must develop and report on DAIPs in their annual reports as required by Department of the Premier and Cabinet Circular PCO13, 6.2.

Annual reports provide an opportunity to report on the progress and outcomes of the DAIP and can include good news stories and examples of successful initiatives.

Completed DAIPs should be forwarded to the Department for Communities and Social Inclusion, Disability SA Policy and Planning, to be publicly available in a central location.)

Acknowledgments (Agency to complete)

.................................

(Acknowledge groups and individuals who assisted in DAIP development/implementation.)

Glossary(Agency to complete)

.................................

(Include definitions, abbreviations and explanation of terms that may be unfamiliar)

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DAIP planning steps and checklist

1. Decide who will be responsible for overseeing the planning process

This could be an advisory committee or working group with broad representation including staff, elected officers, people with disability, family members, representative bodies, service providers, influential ‘champions’, or interested community members.

2. Know your agency - list the information, services and facilities provided

This should include services delivered under contract. Review current practices in all work areas to identify possible barriers to access and inclusion from both the perspective of ‘customers’ with a disability and ‘staff members’ with a disability.

3. Gather background information and ensure that existing information is current

This includes statistical information about people with disabilities living in SA and, if available, within staff or client groups. Consider access issues identified by staff, service users, elected members or disability organisations. Review previous disability action plans or other access initiatives and assess progress, identify remaining barriers and strategies to address these.

4. Develop a disability access and inclusion policy

Agencies should develop a policy outlining their commitment to supporting the rights of people with disability to participate fully in society. This document could include aims, definitions and organisational values and clarify expectations of any non-government services contracted or funded by the agency. It could also refer to the UNCRPD, NDS, Disability Discrimination Act 1992, Disability Services (Rights, Protection and Inclusion) Amendment Act 2013 (SA) and other related agency plans, policies or strategies.

5. Undertake community engagement, including consultation

The disability sector, like the general community, is very diverse and each community engagement must take this into consideration. Genuine engagement goes beyond the consultation process and encourages greater involvement by a wide range of people.

People with disability, their families and representatives should be actively involved in the development, implementation, monitoring and review of DAIPs. It is important to communicate with people in the way they prefer. Ensure that language used is appropriate and tailored to the audience, is easily understood and available in alternative formats.

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Resources to assist in community engagement

Better Together

The South Australian Government has produced a guide to assist organisations consult and engage with the community, Better Together: principles of engagement.

This publication references the International Association for Public Participation IAP2 spectrum which defines various levels of community engagement as follows:

1. Inform - one way communication providing balanced, objective information to assist understanding a subject, alternatives, opportunities and/or solutions.

2. Consult - two way communication designed to obtain public feedback on analysis, alternatives and/or decisions.

3. Involve - participatory process working directly with the public to ensure that concerns and aspirations are consistently understood and considered.

4. Collaborate – to partner with the public in each aspect of decision-making including development of alternatives and identification of preferred solutions.

5. Empower – place final decision-making in the hands of the public.

Department for Communities and Social Inclusion Disability Engagement Strategy

DCSI, through Disability SA, has developed the SA Disability Register as part of its Disability Engagement Strategy. Members of the register nominate areas of interest and expertise in relation to significant topics enabling engagements to be general or targeted. Disability SA is prepared to share this resource, as appropriate.

An online portal called ‘Talk to the Person’ is being also being developed to facilitate public conversations on disability. When this site is launched, it will include a blog site, events calendar, general information and links to engagements.

Local Government

The Local Government Act 1999 (SA) requires public consultation on a range of topics and the Local Government Association has developed a Community Engagement Handbook to assist councils in undertaking this process.

6. Incorporate findings into the DAIP

Analyse the findings of the consultation and community engagement process in relation to the six key outcome areas. Identify strategies to overcome barriers, bearing in mind legislative requirements including the federal Disability Discrimination Act 1992 (DDA), South Australian Equal Opportunity Act 1984 (EOA), Building Code of Australia and associated standards and guidelines.

The Australian Human Rights Commission provides information about rights and legal responsibilities under the DDA and resources including standards and guides.

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The South Australian Equal Opportunity Commission provides information about the EOA and training and assistance with complaints resolution.

DAIPS provide an opportunity to be creative and implement innovative best practice initiatives. This might include collaboration with other agencies or the appointment of a disability champion to highlight and raise the profile of disability access and inclusion. Actions can also be prioritised in line with agency planning and budgeting processes.

The DAIP reporting template should reflect, under the appropriate section, the goal (outcome), how it will be achieved (action), who will do it (responsibility), when it will be done (timeframe) and how success will be measured (measurable targets).

SMART approach

DAIPs should be developed using the SMART approach so that actions are:

Specific - What exactly are you going to do? Are goals clear and well defined?

Measurable - How will you know when goals are reached? Can success be measured?

Achievable - Can you deliver results in the time frame and within budget? Are all stakeholders in agreement with this?

Realistic - Will this action lead to the desired outcome with available resources, knowledge and time?

Timely - What is the deadline for achieving the target? Is this enough time? Is there general recognition that the actions are time-limited?

7. Implement monitoring, reviewing and reporting mechanisms

Determine:

how the organisation will monitor the implementation and progress of the DAIP if there will be a DAIP advisory group or a specified position with responsibility measurable targets to be used to assess the DAIP performance and success information to be collected from councils or departments, people with disability and

statistical data at population level. Options might include gathering:

quantitative information (e.g. Australian Bureau of Statistics Disability Ageing and Carers: Summary of findings, census data, general social survey data, Australian Institute of Health and Welfare reports)

agency information including employment figures, number and type of office modifications undertaken and complaints data

qualitative information from people with disability, their families and representatives to see whether they have experienced an improvement in access and inclusion as a result of the DAIP.

NB SA Government Departments must report on DAIPs in their annual reports as required by Department of the Premier and Cabinet Circular PCO13, 6.2.

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8. Finalise and promote the DAIP widely

Seek feedback from stakeholders on the draft DAIP and incorporate any changes. Once the DAIP is finalised and endorsed by management, it should be provided in a variety of formats to all business units, clients and the general public. It could also be promoted through agency communications, website, staff induction and training and other appropriate mechanisms.

Completed DAIPs should be forwarded to the Department for Communities and Social Inclusion, Disability SA Policy and Planning, to be publicly available in a central location.

The DAIP should be forwarded to DCSI and could also be publicised on the Australian Human Rights Commission website under the ‘Action plans’ section.

Disability Access and Inclusion Plan Checklist

Task Completed

1. DAIP committee or working group convened to oversee process

2. Agency information, services and facilities identified

3. Background information about people with disability, previous action plans and initiatives compiled

4. DAIP policy developed to support the rights of people with disability

5. a. Community engagement strategy determined

b. Community engagement strategy implemented

6. Incorporate findings (barriers and solutions) into draft DAIP

7. Determine monitoring, reviewing and reporting mechanisms

8. a. Seek feedback on draft DAIP

b. Finalise DAIP, endorsement by management

c. Promote DAIP to staff and community

d. DAIP progress reported in annual reports, website, newsletters

e. Forward DAIP to Disability SA and consider lodging with Australian Human Rights Commission

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United Nations Convention on the Rights of Persons with Disabilities Principles

The purpose of the United Nations Convention on the Rights of Persons with Disabilities is to promote, protect and ensure the full and equal enjoyment of all human rights and fundamental freedoms by all persons with disabilities, and to promote respect for their inherent dignity.

Article three of the convention identifies the principles as follows:

a) Respect for inherent dignity, individual autonomy including the freedom to make one's own choices, and independence of persons

b) Non-discrimination

c) Full and effective participation and inclusion in society

d) Respect for difference and acceptance of persons with disabilities as part of human diversity and humanity

e) Equality of opportunity

f) Accessibility

g) Equality between men and women

h) Respect for the evolving capacities of children with disabilities and respect for the right of children with disabilities to preserve their identities.

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Legislative and policy contextDisability Access and Inclusion Plans align with the intent of the following initiatives in advancing the rights of people with disability to full and meaningful participation in society:

International

United Nations Convention on the Rights of Persons with Disabilities (and Optional Protocol)

National

Carer Recognition Act 2010 Disability Discrimination Act 1992 National Carer Strategy National Disability Agreement National Disability Insurance Scheme (SA launch site for children initially from 2013-

2015, followed by full implementation by July 2018) National Disability Strategy 2010-2020 National Quality Framework for Disability Services in Australia

South Australian

Advancing the Community Together : A partnership between the volunteer community and the South Australian Government (revised in 2011)

Carers Recognition Act 2005 Disability Services Act 1993 Disability Services (Rights, Protection and Inclusion) Amendment Act   2013 Equal Opportunity Act 1984 South Australia’s Strategic Plan 2011 (specifically targets 11, 25, 50) and Seven

Strategic Priorities Strong Voices: A Blueprint to Enhance Life and Claim the Rights of People with Disability

in South Australia (2012–2020) The 30 Year Plan for Greater Adelaide (launched in 2010)

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