Page 1 October 2012

“It rubs the

lotion on its

skin or else it

gets the hose

again”

James Gumb

“Buffalo Bill”

– Silence of the Lambs

Dr. Lopez was born and raised in Philadelphia, PA. He went to the University of Pennsylvania for undergrad and graduated from Jefferson Medical College in 1986. He did his emergency medicine residency at TJUH and was in the fourth class of the residency. Bernie completed a Master’s of Science in Pharmacology from the Jefferson College of Graduate Studies in 2003 and has been a faculty member in the ED for twenty years. During his time at Jefferson, Bernie has served as the Director for Clinical Research (twice), the Residency Program Director, and the Vice Chair for Academic Affairs. Bernie has worked with every EM resident that has ever been in the program. In addition to his EM responsibilities, he is also in his twelfth year serving as a Dean for Student Affairs and Career Counseling in the medical school.

(Continued on page 4 )

We want to take this opportunity during Emergency Nurses

Week to make an extra effort to show that we do

appreciate and recognize our nursing staff. It is our

customers who continuously remind us through Press-

Ganey ,Letters of Praise & Telephone comments of our

nurses and their compassion, calm demeanor, and

professionalism, all of which offers this department a

great sense of pride. The fact that you possess these

amazing attributes in the face of sometimes

overwhelming circumstances is a statement about the

nursing profession and all of you here in the JHN,

Jefferson/Methodist EDs. In the past few years we have

faced many challenges both personally and

professionally, we got through it and we believe we are

stronger than ever. Moving forward, know that we stand

with you in the challenges ahead and that you all give us

a great sense of pride. So again,” Thank you for all you

do”.

Emergency Nurses Week – October 7 – 13,

Sincerely,

CarolBeth Chromiak, Donald Cubler, Bern Waskiewicz,

Frank Rocco, Randy Horneff & Joe Anton

Page 2….ROCS, editED Page 3… Ray’s ‘n the Bar, B-Days Page 4… Blast from the Past Page 5….”In the Know” Page 6…..Daily Dose Page 7…. Cork Board Page 8…. Daisy AWARD Page 9…..411, Recipe Corner, Tech Bites Page 10…Coffee Chat, Neighborhood Page 11….A Letter from David McQuaid Page 12….A.I. –Beyond Me

Page 2 October 2012

E.D. Process Updates, Changes and Additions

Attention all CC EDTs and E.D. Staff:

We have listened to your suggestions and we thank you for

your input. Starting immediately, all Emergency

Department Technicians will be responsible to stamp ALL

EKGs with the “AGREED” stamp (taking place of the

Green Dot). By initiating this important step and stamping

after the EKG prints, we are eliminating the need for a

third person to be involved in this crucial and time

sensitive process – EKGs will be forwarded directly to the

Attending.

Again thank you for all your feedback, it is greatly

appreciated.

Frank Rocco & Ray Wisniewski

Wills/JHN Employee ROCS recipient for September is Rita Scott. Rita has been a nurse for 36 years; she has worked in the JHN building for the past 27 years. Rita joined the Wills Eye ED in 1990 and transitioned into a member of the Jefferson JHN ED in 2002. Rita is always one of the first persons to step whenever we have difficulties with staffing and she is frequently mentioned by our patients for her Professionalism and Pleasant Demeanor. She delights all of us with her recipes for homemade Lemon cello and Jolly Rancher Martini’s. Congratulations Rita this is most deserved. Over at the center City ED, Timofey Prikhodko EDT was chosen as the ROCS recipient. Timofey’s dedication to the ED was recognized by Dan Miller, RN as Timofey was proactive after his shift ended in assisting with a chest pain patient . Gina Blahut also submitted Sarah Scott (7th floor Urology) for ROCS; the ED Engagement Committee would also like to recognize Sarah for working with the ED team and providing superior care to a peritoneal dialysis patient. Other nominees included: Ambily; Jimmy; Gerry; Dave B; Ann; Beverly W.; Aileen; Jackie G; Lindsay G; Jamiee K; Ray Regan; Candace C; Dave B.;and Alina M; Cheers to both Timofey and Sarah! Down South at Methodist… Maureen Pisano BSN, RN nominated by Christine Brock, Judy Mays, Brenda Lake, and Darlene Rizzo was chosen. Maureen always goes above and beyond. She is truly dedicated to the department. Also nominated were Cyndi Hackbart RN, Mary Ditommaso-Pomerleau, Christine Brock, Jen Davis; Jen Hillig and Judy Mays. Way to go Maureen!

CC Communications Device Policy

To better enhance flow and communications within the

Emergency Department the new Communications Device

Policy was recently distributed: please take the time to

read it and know your responsibilities. Portions of the

policy are listed below and a full view of the policy is on the

ED Portal.

Policy: The Department of Emergency Medicine uses cell

phones to enhance provider to provider communication.

Purpose: The purpose of this policy is to ensure the proper

use, care and responsibility of communication devices

owned by the Department of Emergency Medicine at

Thomas Jefferson University Hospital and used by

Emergency Medicine staff and to provide guidelines for

their use.

Procedure: E.D. Staff members are required to carry

communication devices at all times while on duty. Staff

members will properly handoff and receive communication

devices at the change of shift. In the event that they are

assuming responsibility for an assignment that was not

staffed prior to their arrival, the staff member will obtain

their cell phone from the Physician Support Representative

(PSR) on the “A” side of the ED.

Staff members are responsible and accountable for

misplaced or unreturned communication devices.

Staff members will adhere to TJUH guidelines and policies

regarding customer service, privacy practices and usage

when operating a communication device.

CC HIV TESTING

FREE Rapid HIV tests are available for ED patients in the

Center City ER. Positive patients who are uninsured

qualify for FREE follow-up care with Jefferson's Division of

Infectious Diseases. Laura Carolfi, ER Prevention

Counselor, can test patients Monday-Friday 7:30am-

3:30pm. Please call Laura (3-6194) to refer a patient for

testing or if you would like to be trained to run tests

yourself.

BIG THANKS to all staff who tested patients in

September, especially Ed Lawrence, Jimmy Low, Angel

Fennell and Mike Rowe!!

Page 3 October 2012

Congratulations Dan Miller and his wife Rebecca on the birth of Ian Mason Miller – 9.14.12! Sara& Chrissy Meinhart – Volunteer had baby Gavin n on 9.18.12!

Birthdays, Anniversaries

& Special Announcements

Boran Rem 10/7; Anna Shapiro, Ngoc Mai 10/8; Rosheam Barksdale 10/9; Lizanne Smiiley 10/14; Daniel Fields 10/18; Jessica Alice, Saiddah Bonner , Sylvia Brassfield 10/20; Jen Nini 10/21, Jimmy Lee 10/22; Caryn Karff 10/23; Gerard King, Tammy Palmisano 10/24; Shawn Johnson 10/25; Megan Kenney, Valentina Sciulli 10/30

Thoughts & Prayers: Mrs. Beatrice H. Christopher, Dr. Christopher & Family – (Ted’s Mom) Carlos Rivera & Family, Carlos’s Mom passed Tom Tryon & Family, Tom’s brother passed Kate Best & Family

In memory of our

own Jason Arbogast,

former Jefferson

EDT, who passed

away suddenly last

week.

It is with heavy hearts that we announce the farewell of Michelle Marker RN who is leaving on Nov. 14th. She and her husband are moving to Nottingham PA.

Dr. Reginald A. Ward has been appointed as Secretary for the House Staff Association of Thomas Jefferson University Hospital. This is great visibility for the ED as it has been greater than 8 years since we had a resident appointed to the HSA. Congratulations Reggie! A new nurse in the family!!! We are excited to announce that CarolBeth Chromiak’s daughter Kara has passed her nursing boards. Congratulations Kara Chromiak RN!!! We are so proud of you.

Featured on Food Network’s “Diners, Drive-Ins & Dives”, the Good Dog bar definitely fits the category of “Dives” …. but in a good way. A “Who Let the Dog Out” menagerie of pooch pics clutters the walls resembling that of Carmine’s on Broadway. Dog lovers drool over the clever and cute photos and enhance the patrons’ conversation, which is needed to bolster the ever so-so food fare. Eating here is a two faced experience. The appetizers - drunken hummus with Allagash White, dill and chives and the truffled cheese steak empanadas served with bourbon infused rogue chocolate stout dipping sauce were simply amazing. Chef Jessica O’ Donnell displayed her Duck Pot Pie to the world and Guy Fieri, although we didn’t bite at the star entrée we did order the highly recommended veggie burgers and grilled chicken sandwich. Jenn & Brett (my two vegetarian friends and experts when it comes to meatless burgers) were excited to taste the highly touted special. Doused with curried mayo and a side of sweet potatoes fries the burger was just alright. In comparison to that of Memphis Taproom (Port Fishington – also featured on “Diners, Drive-Ins & Dives”) and Revolution (Old City), it was a distant runner up. Bourbon chutney and melted brie dressed the

grilled chicken sandwich and again a so-so dish. Unfortunately, an anticipated Hot Dog specialty did not appear on the menu. What has me begging like a dog, I mean for more of Good Dog, was the eclectic feel of the first floor bar. Reminiscent of an old time taproom the 100 year old establishment is truly welcoming. A diverse cliental matched with a diverse beer/wine and cocktail menu is toastful and relaxing. Try the “Girl Friend’s Experience” – Absolut Pears Vodka with (YES!) St. Germaine’s Elderflower Liqueur, Sour and Sprite, or the “T-Ditty” – Stravinsky Vodka, Ginger Beer, lime juice and simple syrup. Good Dog is definitely worth a visit, even if it’s just for Happy Hour! Enjoy

224 S. 15th St, Philadelphia · (215) 985-9600

(Continued from page 1) As a native Philadelphian, Bernie is an avid Eagles and Flyers fan. He has attended Eagles games since 1971 when Philadelphia Veterans’ Stadium first opened and went to the Eagles’ most recent (2004) Super Bowl visit. As a teenager, he went to both Flyers’ Stanley Cup parades in 1974 and 1975. Aside from his work and family, Bernie’s passion is ice hockey. He has played competitively for the last 15 years and is a member of the Wissahickon Skating Club in Philadelphia where he plays twice a week year round. A few years ago, he served as head coach for his two sons’ middle school ice hockey teams. Both of his boys are now in college (Boston College, Drexel), so they continue to enjoy hockey together through Flyers games. His wife, Tina, was a telemetry nurse at Bryn Mawr Hospital. They had their second son in 1992, just after Bernie started work as an attending at Jefferson and she stopped work at that time to raise the kids.

Page 4 October 2012

Center City Campus enjoyed Dip Day! October’s First Friday event has been shifted to Halloween! Bring in some fixin’s for hotdogs: relish; sauerkraut; rolls; mustard; etc. It’s

Methodist Campus enjoyed – “Breakfast”!

October 18th is Third Thursday and we are celebrating:

Death is nothing at all. I have only slipped away into the next room. I am I, and you are you.

Whatever we were to each other that we still are. Call me by my old familiar name.

Speak to me in the easy way which you always used. Put no difference in your tone.

Wear no forced air of solemnity or sorrow. Laugh as we always laughed at the little jokes we enjoyed together. Play,

smile, think of me, and pray for me. Let my name be ever the household word that it always was.

Let it be spoken without affect, without the trace of a shadow on it.

Life means all that it ever meant. It is the same that it ever was. There is absolutely unbroken continuity.

Why should I be out of mind because I am out of sight? I am waiting for you, for an interval, somewhere very near,

just around the corner.

Pat Novak was a Jefferson Employee / Volunteer for over 25 years.

Most recently Pat graced the Emergency Department with her presence

as a Support Staff Member and Volunteer.

We will miss you Pat!

Page 5 October 2012

It’s time to get ready for Halloween again whether it means going trick-or-treating with the kids or just buying your own candy, if you do not feel like going out. Here are a few trick-or-treat tips to keep in mind to ensure your Halloween is fun and safe for the whole family. - Do not eat any candy that is opened, unwrapped or homemade. - Avoid giving out small hard candies, peanuts or gum to young children since it is a choking hazard. - Discourage children from snacking on their loot while trick-or-treating. - Parents should inspect candy before allowing children to eat. This is especially important for children with food allergies such as peanut, tree nut, milk, or soy allergies since the last place you want to be for Halloween is the emergency room. - Signs of candy tampering include small pinholes in wrappers and torn, loose packaging. - When in doubt, throw it out! - Also do not to give chocolate candy, raisins or macadamia nuts to dogs since it is toxic to dogs, even in small amounts. They won’t mind getting their favorite treat, instead. Angelica Tuason PharmD Candidate 2014 Jefferson School of Pharmacy

See or join Lucy Stryjewski on Facebook for details or to sponsor her – 267.760.6309

How Many Chairs are in

the Lobby of Your E.D.

– CC? Methodist? Wills?

Be the first person from

each campus to answer

correctly and win a

fabulous prize!

Email: Raymond.Wisniewski@Jeffersonhospital.org

Dragon Boat – Staff Picnic

Page 6 October 2012

Congratulations

to Lori Berryman (pictured above) who was recognized by Ron Hall for 15years of dedicated service to Jefferson! Also sharing in the recognition: 5 years - Lauren Mcue; Robert Bethea;Catherine Martin; Courtney Powell; Danarra Cook; Sarah Pachler; Steven Bulizzi; Nicole Renzi;Rolanda Coverson; 10 Years - Kristie Bowen-Barrett; Rosamaria Cornielle; Monica Peffley; Joseph Anton; Diane Higginson; Edward Lawrence; Frank Rocco; Dellarosa Wroten; Julie Zeigler; Antoinette Green; 15 Years – Reginald Boigris; Raymond Wisniewski; Kimberly Gavin; Joseph Gedratis; Judy Mays; 20 Years – Virgil Laroco; Mary Ditommaso-Pomerleau; Alan Radichel; 25 Years – Rita Malinowski; Paul Van Leer; If we left someone out – please accept our sincere apologies – let us know for the next edition!

20

Pictured above: Randy Horneff and his son Kevin.

The team at their last practice.

Our team this year includes: Vince Aquilar; Steph Bachman; Gina Blahut; Barb Brasher; Lecie Solomon-Brooks; Tamara Connor; Erin Cook; Barb Dougherty; Dan Fields; Theresa Li-Follis; William Follis; John Gall; Jackie Wylie –Green; Brian Greenspon; Jackie Gordetzer; K. Phillips-Hamblett; Randy Horneff; Jessie Lentz; Jimmy Lo; Danielle Marotta; Mike Matonti; John Meleski; Jennifer Melusky; Liz Mitchell; Kendra Mochell; Jessica Paulus; Courtney Powell; Garret Sample; Lisa Traceski; Jen Weber; Ray Wisniewski; Rachael Yates – Team Captain

Join the team on Race Day – October 6 @ 8am – 4pm, along Kelly Drive. Bring theFamily/Friends and some grub and beverages. Team arrival 6:30am!

One of our many happy patients sent a beautiful appreciation package to the staff that provided him with exceptional care: Aileen Brunswick (pictured above); Jackie Gorodetzer; Lindsay Goodstein; Jamie Kahn; Ray Reagan; and Candace Coppola.

THANK YOU!

E.D. Operations: every Wednesday at noon E.D. Flow: every Wednesday at 1pm Trauma Core Group: TBA Delta Team: October 8th at 9am SEPSS ED Task Force: Thursday October 4th, 9:30am – 11am SEPSS Communication: Wednesday 17th – 9am, Methodist SEPSS Engagement CC – 10am TBA ED Nursing Management: Tuesday October 2nd, 16th, 30th at 4pm – 5pm ED Leadership: every 1st and 3rd Tuesday at 10am - noon ED Faculty: every 1st Thursday 2pm – 4pm Dragon Boat Race: October 6, First race at 8am – Team arrival 6:30am ED Nursing / Tech Staff Mtg: October 18th - 8am & October 25th at 5am ED Support Staff Mtg: October 2nd ED Stroke: October 8th, 11am - noon PI Case Review: October 10th, 10:30 – noon PI: October 24th, 11am - noon

Meeting places TBA

Dianne Higginson represented the ED at Trauma’s Urban Bike Riding Basics on September 18th. Diane demonstrated to the overflowing crowd of bikers the proper bicycling techniques.

Biker Di’

Page 7 October 2012

Patient Fridge or Staff Fridge? Patient Food &

Staff Food cannot be stored together!

TRASH the TRASH!

Page 8 October 2012

I learned of the following story quite accidentally, when a beautiful bouquet of flowers was delivered to Paula

Solipaca at the Methodist ED. Assuming that the flowers were from Paula's husband, she was contacted at the

center city campus to come to Methodist to pick up her flowers. She did exactly that, with no fanfare, and told

no one who they were from. I discovered the truth a few weeks later, during a casual conversation. The flowers

were from a very grateful patient. While working in the Methodist fast track area a few weeks prior, Paula

encountered a young woman who was there due to injuries sustained in a domestic violence incident. Injured

and badly shaken, the patient, who was accompanied by her parents, began to relate concerns that extended

beyond herself. This patient was involved in a volunteer organization, who helped deserving young girls go to

the Prom. She was committed to a young lady, who despite being abandoned by her parents, was graduating

with honors and named valedictorian of her class. A dress had already been purchased and fitted, and was

finally ready for delivery. The prom was less than 6 days away. During the domestic violence incident, the

perpetrator not only abused the patient, he also slashed the prom gown beyond recognition. The patient was so

devastated that she would have to disappoint a young woman, who had no idea that her dress was ruined.

Paula, always comforting and knowing just the right words to say to her patient, told her that she would love to

help. She told the family that if there was anything she could do to please call her. Paula gave them her personal

phone number. Lo and behold, the next day, the patient's mother called Paula and asked if she could find a way

to repair the dress. Paula, without hesitation, said "let me see what I can do", and began her journey of leaving

no stone unturned to do what she could. It was Saturday, Paula's day off, and she and her Mom went to pick up

the damaged dress. The patient did not exaggerate......the dress was unrecognizable due to the violent slashing

that had taken place. Paula, with her limited sewing background, consulted with her Mom who had years of

sewing experience. Both agreed..........this was an impossible task, but they had to do something. They made the

trek to 4th Street, the fabric district in Philadelphia, and purchased (with her own money) fabric that resembled

that of the ruined prom gown. For the next 2 days the two worked non-stop on completing a dress for the

unsuspecting high school senior. After showing it to the patient and her family, it was only then that they

contacted the girl who was to wear it and arranged for a fitting. They had done such a wonderful job, that the

girl hardly recognized it as a different dress. All ended well, and this deserving young lady went to the prom in

a beautiful dress designed specifically for her. It happened, all because of Paula. It happened, because of her

persistence and her dedication to our patients, and her willingness to do more than what is expected of her.

Paula made a permanent imprint and a positive image of nursing, not only on her patient but on a young girl

who will someday pay it forward. This is only one story, but Paula does things like this every day. She is a

wonderful representative of what caring nurses do, and I, for one, feel very lucky to have her as part of our

staff.

Nurse's Qualities & Attributes: Serves as a role model for the nursing profession. Shows enthusiasm and

energy toward the challenges of nursing. Has significantly made a difference in the life of a patient. Works

collaboratively to meet patient and family goals. Provides excellent care. Shows compassion toward patients

and families. Exemplifies the mission, vision and values of TJUH

Submitted by: Carolbeth Chromiak

DAISY AWARD

Congratulations Paula!

Page 9 October 2012

on our

Ingredients

1 (8-ounce) package cream cheese, softened

2 cups canned pumpkin, mashed

1 cup sugar

1/4 teaspoon salt

1 egg plus 2 egg yolks, slightly beaten

1 cup half-and-half

1/4 cup (1/2 stick) melted butter

1 teaspoon vanilla extract

1/2 teaspoon ground cinnamon

1/4 teaspoon ground ginger, optional

1 piece pre-made pie dough

Whipped cream, for topping Directions: Preheat the oven to 350 degrees F. Place 1 piece of pre-made pie dough down into a (9-inch) pie pan and press down along the bottom and all sides. Pinch and crimp the edges together to make a pretty pattern. Put the pie shell back into the freezer for 1 hour to firm up. Fit a piece of aluminum foil to cover the inside of the shell completely. Fill the shell up to the edges with pie weights or dried beans (about 2 pounds) and place it in the oven. Bake for 10 minutes, remove the foil and pie weights and bake for another 10 minutes or until the crust is dried out and beginning to color. For the filling, in a large mixing bowl, beat the cream cheese with a hand mixer. Add the pumpkin and beat until combined. Add the sugar and salt, and beat until combined. Add the eggs mixed with the yolks, half-and-half, and melted butter, and beat until combined. Finally, add the vanilla, cinnamon, and ginger, if using, and beat until incorporated. Pour the filling into the warm prepared pie crust and bake for 50 minutes, or until the center is set. Place the pie on a wire rack and cool to room temperature. Cut into slices and top each piece with a generous amount of whipped cream.

Trashing the iPhone 5 While the hot topic, at present, for many is the iPhone 5, I want to

discuss something completely different. Have you ever heard the term e-

waste? It refers to the electronic devices we own, and the chemical

compounds, which they contain. Disposing of e-waste in landfills has

the potential to cause severe human and environmental health impacts.

When you discard an electronic device to your local recycling facility or

trash authority, it does not get reduced to a proper level, whereby the

device is no longer a threat. These are some of the compounds found in

most electronic devices you use every day; arsenic, barium, beryllium,

Brominated flame retardants (BFRs), cadmium, chromium, CFCs

(Chlorofluorocarbons), dioxins, lead, lithium, mercury, Polychlorinated

biphenyls (PCBs), Polyvinyl chloride (PVC), and selenium. All of the

aforementioned compounds and elements are insalubrious and known

teratogens. While some naturally occurring substances are harmless in

nature, their use in the manufacture of electronic equipment often results

in compounds, which are hazardous (e.g. chromium becomes chromium

VI).

Wherever you live, there are local facilities and programs involved in

the complete recycling process, which would render all of the hazardous

materials benign. One such program can be found at your local Whole

Foods. Their program discards all forms of devices, including one of the

largest offenders- disposable batteries. But this is only an example of

one program. I urge you to seek out local e-waste programs and dump

your discarded electronics on them. Remember, this stuff will be here

long after we’re gone. A special note: one of the most severe toxins

you can ever come in contact with is Toner Dust, from the cartridges

of laser printers. Be careful when handling these and wear a mask

so you don’t inhale this toxin- think asbestos.

My column is limited to a small size, so I have to choose my topics carefully. I’m sorry if you were expecting the iPhone 5, as I know everything there is to know, right down to the circuitry. So, until next time, take care of yourself and each other.

Colleen Snyder has been with the "PFD" for almost 8

years. Most of her time was at medic 7 and now she is

at medic 21. She grew up in the Wissinoming section

of the city and now lives in the Chalfont section of the

city. She has a 12 year old special needs daughter

named Kirstyn who is the love of her life. Colleen

recently got engaged and will be married next

November. Her future husband also works for the

"PFD" as a firefighter. Colleen is currently in nursing

school but does not plan on leaving the fire department

any time soon.

Page 10 October 2012

These are the People in

your Neighborhood

History of Chickie’s and Pete’s The taste of Philadelphia sports came alive late one night in 1987. An argument and a brotherly brawl over mom’s unique gravy at 4 am in the Ciarrocchi household, led to what is now the unique Chickie’s & Pete’s zesty cuisine. With a mother’s ingredients, a respected family business, and Pete’s own tried, tested, and perfected French fry reinvention, Crabfries®, Pete Ciarrocchi was destined for success. The story began a decade earlier when, in 1977, Peter and Henrietta Ciarrocchi bought the Robbins Avenue taproom in the Mayfair neighborhood of Philadelphia. Young Pete followed his parents’ example and served the regulars with a smile. He was and still is a friend to all. Growing up Pete ran with both jocks and rockers. He could change minds, influence peers, and even reinvent taste. In 1987 Pete made sure his parents’ legacy lived on. Pete became the face of Chickie’s & Pete’s with the help of his brother, Tom. His charisma, dynamic personality, and great food were enough to bring in the crowds on Sunday to celebrate, jeer, and be Philadelphia. Pete understood the pulse of the city: food, sports, and people. We all love Chickie’s and Pete’s world Famous Crab fries, but Chickie’s and Pete’s has a whole lot more to whet anybody’s appetite. They have excellent seafood, hamburgers, cheesesteaks, pizza, and of course a wide variety of alcohol to help you forget about the latest Philadelphia sports team collapse. My personal favorite is the tailgate burger which is a hamburger with a crab cake on top. Chickie’s and Pete’s has numerous locations scattered around the Delaware valley but our location is within minutes of all the local sports venues!!!!!!!

1526 Packer Avenue, Philadelphia PA 19145

215-218-0500

Enjoy! Robert Dunmire

R – Has everyone heard the good news? A – I think most people have but if not…. Chris and I are engaged! R – Chris? Tell us more. A – He is a dermatology resident at Washington University in St. Louis. He’ll be doing a fellowship there too. I am going to move there after residency. R – Are you originally from St. Louis? A – No. I was born and raised in Northeast Philly. We moved to Jenkintown when I was 13. R – I didn’t know you were from the area. Where did you go to school? A - We went to Lower Moreland H.S. and then I went to Penn State. I have an older brother, who is in computer software, and my younger sister is photography major – she takes the most incredible pictures! And let me tell you about my parents!!! R –According to the JeffEM website (jeffem.org) you replied when asked about family “I’ve got’em, and they are great!” So go ahead tell us more A – Well they are the greatest – My mom is our interior designer, she has impeccable taste R – So she is a HGTV fan? A – HGTV? Sorry, we grew up without cable TV. And even though I just bought my own flat screen television – I have NO cable. Anyhow let me tell you about my DAD…. I am so proud of him; he is a PHD here at Jefferson University. He developed the Jefferson Empathy Scale and studies interactions between physician and patient creating better outcomes. He was recently featured in the New York Times. R – The way you speak of your family is so sweet! A – Thanks, So what other questions do you have for me? R – Well tell us more about your hobbies and the things you do for fun A – Again I’d have to tell you more of family stuff – like picking the fresh fruit – figs and blueberries from their garden –they do an amazing job growing each year. I do like running, painting, rock climbing and pottery – tried knitting – but too much time and its slowww. When I was younger I played the violin – I was pretty good! R – Haha, Did you leave anything out? A - I also have to mention my hamsters – I had 50 of them and their names all started with the letter “J” R –Thanks for taking the time to talk with me A – No problem! I have to say the staff here in our ED are so nice and they are the most professional group. I will miss them.

Page 11 October 2012

“The elements of A.I.D.E.T. [Acknowledge, Introduce, Duration, Explanation and Thank you] are straightforward, and

with a little practice, we’re all capable of exercising them. A.I.D.E.T. is a model for communication that goes to the heart of

our unwavering commitment to Service Excellence.”

Hello and goodbye. Now, how hard is that? A proper greeting, followed by genuine communication and then a sincere sign-

off. You’d be surprised by the impact that that simple formula has on our patients, their families, visitors and, frankly, on

each other. That’s why we make it mandatory for every single employee to learn and practice those basic skills. That’s why

there’s A.I.D.E.T.

Everyone who’s completed the HealthStream course at Jefferson knows that A.I.D.E.T. is shorthand for “Acknowledge,”

“Introduce,” “Duration,” “Explanation” and “Thank you.” It’s a model for communication that goes to the heart of our

unwavering commitment to Service Excellence. Solid, cordial communication enhances our ability to collaborate. And it

projects respect, in every encounter we have. (And on any given day, we have dozens if not hundreds of critical encounters,

both in person and by telephone.)

If you think about it, it’s all really just part of the exceptional care we provide at Jefferson. And it’s not just doctors and

nurses. (Remember, all of us, whatever we do here, are improving health and saving lives.) We must, at all times, be

sensitive to our patients and their loved ones, who often feel most vulnerable and frightened when we have occasion to

meet them. At the core of A.I.D.E.T. -- what we’re really talking about -- is just good manners. What we learned from our

parents and grandparents. How we’d want our mother treated if she were in our care.

The elements of A.I.D.E.T. are straightforward, and with a little practice, we’re all capable of exercising them. It begins

with a warm “Hello,” a greeting that includes identifying yourself and acknowledging the person by name. It means

making the kind of eye contact that tells someone you’re really paying attention; that you actually care. It means

explaining to a patient and her or his family what’s happening, and giving them a timeframe; anticipating such questions

as “How long will this take?” and “What can I expect?”

Finally, it’s important to realize that how we end a personal interaction is as crucial as how we open it. The last encounter

with an individual is as impactful as the first. Two of the most powerful words we have, are “Thank you” and we should

always use them. “Thank you for choosing Jefferson.” “Thank you for allowing me to care for you.” “Thank you for your

patience.”

Everything I’ve spoken about here, I try to do myself. It makes for smoother dealings not only with patients, but also with

colleagues. Practicing these simple communication imperatives improves every patient’s experience, increases patient

satisfaction and makes us a better hospital.

Remember A.I.D.E.T. It works.

Thank you.

A Message from David P. McQuaid

Page 12 October 2012

Judy Mays – Unit Clerk (Top Block)

Judy has worked for Jefferson University

Hospitals for 15 years.

She enjoys spending time with her 3

granddaughters, and is anxiously awaiting the

birth of her 1st Grandson.

Judy is health conscious; she eats well and

exercises daily.

On her time off she is active in her church

community, and choir.

Florence Duffy, FT nights shift RN JHN ED

(Bottom Left Block)

Florence has been a nurse for 25 years and has

been here in the ED for the past 3 years.

Flo and her family reside in Washington Township

NJ.

She has 3 children in College for Physical

Chemistry and Teaching.

Flo’s hobbies are Gardening and Crocheting,

however if you have ever been to this ED during

the Christmas Holidays many of our decoration

were made by Flo and they are amazing.

Frank Fantazzi, Security CC (Bottom Right Block)

Frank has worked at the CC campus for 7 years

He worked at the Methodist campus for 16!

Frank lives in South Philly with his wife Laura and 3

boys.

Laura leads the Respiratory Dept. at Methodist.

Frank’s hobbies include: running his kids to sporting

events; film and lots of MUSIC!

Frank also loves checking out new restaurants as he

loves to eat!

St. John of God Community Services has been providing exemplary special education, vocational and rehabilitative services to residents of southern New Jersey since 1967. Their state approved, non-profit, non-sectarian day program serves individuals with disabilities from birth through adulthood at two locations in Westville Grove and Pittsgrove Township, NJ. Programs and services offered include: early intervention, preschool, elementary education, secondary education, clinic services, vocational rehabilitation/ adult services, therapeutic recreation, and day care/ nursery school. As part of the Hospitaller Order of St. John, their philosophy is based on the belief that every person is a valued individual, with the right to receive appropriate educational, social and rehabilitative programs. At St. John of God Community Services, they respect the dignity of all those they serve, and strive to empower persons with disabilities to develope their skills to the fullest potential, and provide them with opportunities to become included in the community. The goal of $1000 has been set. Please consider donating to this worthy cause! We thank you in advance for your generosity!

November’s Beyond Me will benefit St. John of God School in Westville, NJ, where Jennifer Firlein’s son attends.

XS-XL: $43.40 XXL: $45.95 3XL & 4XL: $47.75 **4XL only available in male style. Please see Kelly Thurman to place your orders now through October 31, 2012 .