ERIC C. ADAMS SENIOR-LEVEL OPERATIONS MANAGER

Visionary ~ Security Conscious ~ Due Diligence ~ Leadership

Innovative executive with extensive experience developing positive customer experiences to promote business and establish loyal customers. Proven leader with a history of developing teams devoted to providing excellent customer service and working toward a common goal to increase sales and profitability. Analytical strategist skilled in successfully navigating corporations and establishing successful product and service marketing. Collaborative communicator continually focused on building relationships and promoting synergy across business lines and global units to drive positive change, cohesive, comprehensive business approaches and enhanced profitability. Areas of Expertise include:

Training & Development Leadership Project ManagementBusiness Development Relationship Building Customer ServiceAccounting PrincipalsMulti-tasking

MarketingConflict Resolution

PresentationsSecurity

EXPERIENCE & NOTABLE CONTRIBUTIONS

THE UPS STORE Merrick, NY 2011 - CurrentSTORE MANAGER Oversee the daily operations of a retail store, ensuring excellent customer service is provided at all times, and managing the local marketing and displays for the location.CONTRIBUTIONS & PROCESS DEVELOPMENT:Recruit and train employees, providing insight into customer service and performing evaluations to identify areas where

further training or counseling is necessary.Prepare the annual budget for the store, allocating resources to staffing and expenditures, and establishing realistic sales

goals to achieve.Develop rapport with customers to identify the changing needs and requirements, and create a loyal customer base.Facilitate regular employee meetings to discuss profits and loss and provide enhanced training.Establish appropriate employee scheduling to meet customer demands.Maintain inventory, assessing the customer needs versus stock amounts, and processing orders based upon need.

KEY ACCOMPLISHMENTS:Create email and postal mail correspondence with customers and vendors to respond to inquiries, address concerns, and

establish successful partnerships.Design outdoor and indoor advertising for the location, creating strategic marketing plans and evaluating efforts to

determine if changes or adjustments are necessary.Successful increased market share with a 60% new business referral rate.

BELLMORE FIRE DEPARTMENT 2012 - CurrentVOLUNTEER FIRE FIGHTER Serve the community by responding to situations that range from life-threatening emergencies to routine requests for assistance. Closely follow an established policies and procedures guide for emergency responses in order to preserve and protect lives and maintain safety while assisting others.KEY ACCOMPLISHMENTS:

Highly trained in fire suppression, emergency medical aid, hazardous material response, and building inspection.

JDC SECURITY INVESTIGATIONS 2014 - CurrentSECURITY SPECIALIST Ensure security for client locations, securing entryways, verifying visitor credentials, and conducting security inspection walks to monitor physical security for the building.CONTRIBUTIONS & PROCESS DEVELOPMENT:Provide risk assessment to determine threats in security and safety for locations, making recommendations to correct

issues, and following up to ensure the safety of all employees or residents.

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SOUTH SHORE RESTAURANT Little Neck, NY 2013ASSISTANT STORE MANAGER Provided training and leadership to restaurant staff, evaluating performances and ensuring all customers received excellent service. Managed daily operations, overseeing the handling of cash and charges, and providing direction to all servers and staff to create positive customer experiences.CONTRIBUTIONS & PROCESS DEVELOPMENT:Presented a positive representation of the restaurant as a team leader, effectively resolving conflicts, and delivering a high

level of service.Monitored food preparation to ensure it exceeded standards in quality and sanitation.Solicited customer feedback to identify and resolve any challenges in the staffing, menu, food preparation, or building.

AMC THEATERS Garden City, NY 2010 - 2011GENERAL MANAGER Maintained a positive entertainment experience for all customers by providing excellent customer service, directing and evaluating team members, and overseeing the daily operations of the theater.CONTRIBUTIONS & PROCESS DEVELOPMENT:Monitored the food and beverage area to ensure all stock was stored safely, rotated out, and served properly.Recruited and trained associates, ensuring they retained knowledge of all company policies and procedures, and evaluating

them on customer service and work ethics.Encouraged a teamwork environment to increase employee retention and ensure a positive workplace.Oversaw the scheduling and expenditures for the location, ensuring adherence to the budget and maintain staffing levels

that were appropriate to customer demands.

UNIONDALE FIRE DEPARTMENT Uniondale, NY 2010 - 2011VOLUNTEER FIRE FIGHTER Trained in emergency response and rescue techniques, utilizing skills to respond to calls for life-threatening incidents.CONTRIBUTIONS & PROCESS DEVELOPMENT:Maintained a current knowledge of rescue and response policies and procedures to establish safe perimeters during each

incident response.

UNITED STATES MARINE CORPS Quantico, VA 2008 - 2010SECURITY FORCES (8154) Planned and conducted offensive infantry tactics, establishing security perimeters and developing plans to protect assigned assets. Patrolled and secured installations and facilities, monitoring area security and offering protection to personnel and locations.

STARBUCKS Garden City, NY 2007 - 2008SHIFT SUPERVISOR Assisted the store manager in providing leadership and guidance for the operation of the store, delegating tasks to team members and ensuring positive customer experiences to establish a loyal consumer base.CONTRIBUTIONS & PROCESS DEVELOPMENT:Worked to anticipate customer needs, communicating these to the management team and implementing changes to create

an efficient workplace.Maintained security, monitoring the entrance and interior to ensure a safe and healthy environment.Proactively resolved conflicts, identifying the root causes and determining solutions beneficial to each party in order to

promote client satisfaction and retention.

CERTIFICATIONS

Merrick, NY 516.830.5027 eric09adams@gmail.com

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NYS SECURITY LICENSENASSAU COUNTY FOOD MANAGEMENT

Merrick, NY 516.830.5027 eric09adams@gmail.com