new york state department of transportation a travel information service for new york state
TRANSCRIPT
New York State Department of Transportation
A Travel Information Service for New York State
PurposeTo share with you:
Background on 511 NYSDOT's Vision for 511 for New York StateContents of 511 NY travel information service Recent 511-related activities Implementation Information coordinationOperation and participation
What is 511?
National Deployment Status• 511 is the number for getting travel information by phone
Designated by the FCC in 2000 for use by state DOTs 32 states with partial or complete statewide coverage
115-million-plus calls since inception Available to 47% of population in 2007 65% of population in 2008
• 8 new states online by year-end 2008• Canada deploying 511 service• In NY, 511 will be the brand for travel information via:
Telephone, Web site and e-notifications
Vision for 511 NYNew York State’s 511 Travel Information System provides useful, high-quality, comprehensive, readily available and accessible travel information in a timely manner to its customers.
Customers include the traveling public, the commercial sector and transportation system operators.
The goal is to increase travel and transportation satisfaction through:
Increased mobility and reliability Enhanced safety and security Environmental sustainability Economic competitiveness
Objectives• Seek out and use the best information available
TRANSCOM Regional Architecture Database Only database of its kind in existence nationally
• Ensure the integration of all travel modes
• 511 system provides consistent and up-to-date
region-based information
• 511 is user friendly and seamless Coordination and harmonization of telephone, Web
offerings and e-notifications
• Regional interoperability FHWA model deployment
Background• NYSDOT began investigating 511 soon after
the FCC designation• Decided in late 2006 to advance 511 for NYS
Government service External contractor to design, implement and operate Complementary marketing and outreach effort
• Request for Proposals issued in July 2007• Responses evaluated in September 2007• Telvent Farradyne team the designated winner
Contract signed in February 2008
511 NY Deployment Status• IVR phone system available in the New York
City Metro Area is using TRANSCOM’s Regional Architecture database
511 NY will include all incident and event data in 29-county metro NYC/LI and northern NJ area
• TransAlert system introduced in May 2008MTA e-notification system featured
• Rest of the state online by 2009
Travel Information• Information about the surface transportation
systems and services operating in NYS Dynamic
Accident / congestion locations; work zones; weather Transit status
Static Facility and service information, including contact lists Transit schedules and trip-planning services CVO, bike/ped, human services
• Offered to help make travel: Safer and more secure More efficient, effective and productive Flexible (choices) and reliable Pleasant (quality of life)
IVR Phone System• Nuance Speech Recognition • Integrated Multimodal / Multiagency• Database-driven IVR Menu Structure
Incident Reporting Call transfer Floodgate messages for ETO and special events
• Customized trees for each of nine calling regions
Web site• Traffic Conditions (Incidents, construction, traffic cameras,
speed, weather)• Transit Conditions (Incidents, construction)• Statewide Multiagency Transit Trip Planner• Ride-share opportunities• Travel Links (CVO, Bicycling)
511 NY System Details
Implementation• Roles and Responsibilities
NYSDOT Main Office Development and implementation of 511
system policy and guidance, quality assurance, training and support
Telvent System design, operation, maintenance
and future enhancements
Transportation Management Centers Quality and timely data
gathering and dissemination
Outreach to Stakeholders•Partner agencies:
Provide transportation systems and services in the state:
Roadway • Transit Tourism • Enforcement/first-responder Rail • Aviation Bicycling • Ride share
Have information about their systems and services to publicize or key insights about customers’ needs.
•System Users:• Traveling Public• Commercial Vehicle Operators• Transportation System Operators
Partners in Information
Regional Issues• Neighboring States and Provinces
Share lessons learned Build on existing relationships and forge new ones
• Interoperability Commonality of tools
Telephone menus Mapping symbols Terminology Adherence to standards
Proper direction of calls Cell phone calls Transferring/redirecting calls
Coordination of content and ease of use Access to databases and information
511 Added Value
NYC-DOT
Parking Info
CARS/RA
Incident Info
Trips123 Planner
Transit Call
Centers
Ride-share Call Center
311
Ride-share Tools
Clean Air NY
Bike/ Ped
TSIP
511
NYAlert/ E-Alerts IVR/Phone/
“My 511”
511 Web Portal
Combined Marketing
Harmonization of Content
Interfaces to Many Data Sources Already Exist
IVR/Telephony Data Flow
Data Sources
IVR Data Server
IVR Database
IVR Front End NYC
Long Island
Lower Hudson Valley
Capital Region
Niagara
Finger Lakes
Central
Southern TierAdirondack
511 NY Calling Regions
NYC IVR Phone Menu
Upstate IVR Menu
Transit Incidents Via Regional Architecture
• Transit Itinerary Planning System
NYSDOT / TRANSCOM
Transit Trip Planner
Park-and-Ride Information
Ride-share Integration
511/TDM BRANDING UMBRELLA
“Green” Opportunities
• “Green” elements and enhancements are being considered during system deployment Prioritized for implementation, as information becomes
available Promotion of sustainability Pushing information to travelers for more efficient trips with
informed choices to better manage their lives Dynamic routing capabilities based on incident and
congestion information Information on the availability of alternative fuel sources Promotion of environmentally friendly travel mode choices
with a reduced carbon footprint (bike/pedestrian, transit)
Eye to the Future• Explore and pursue
opportunities: Promotion of state and regional travel
and tourism Advanced custom services such as “My
511” Route-planning tools Map- and video-based distribution of
travel information to mobile devices RSS and XML feeds Premium services to defray operating
costs ISP Partnerships
Questions and AnswersContact Information:
Todd Westhuis, P.E., Project DirectorNYSDOT Operations [email protected]
Mary Harding, Outreach CoordinatorNYSDOT Office of External [email protected]
www.nysdot.gov/511www.511NY.org