new world corporate overview 2003
TRANSCRIPT
New World is an approved Epicor “Partner for
Growth” and in 2002 was named the Epicor
Software Corporation Partner of the Year
(EMEA). In the same year we also received the
Epicor Outstanding Achievement Award. We
have strong ongoing links with Epicor, and sit
on the Epicor Partner Council where we can
represent our clients’ ideas and influence
ongoing product development strategy.
Epicor Software Corporation is one of a select
number of companies worlwide to become a
Microsoft Global Gold Certified Partner and
was named Microsoft “ERP Solution of the
Year” (North America) 2001.
New World is a specialist provider of IT
services for supply chain management in the
UK. Established in 1983, the company has
consistently shown controlled growth in both
revenues and profit. This has been achieved
through our long-term partnership approach
to working with clients, and is demonstrated
by the fact that we have been working with
many of our clients for a number of years. In
addition, New World is a member of the ICT
Directory for Yorkshire and Humber and
complies fully with the ICT Customer Charter.
New World is focused entirely on delivering IT
solutions for manufacturing and distribution
companies; ensuring that we maintain an in-
depth understanding of the real business
issues facing your organisation, and are able
to provide solutions that meet your business
requirements. Only through this focus can we
help you balance the demands of your supply
chain against the challenges of introducing
new processes and technology so that you can
compete.
A b o u t N e w W o r l d
A c c r e d i t a t i o n
We selected New World because of their strong
combination of business understanding and IT skills.
We have been very pleased with the level of service
that we have received - we have developed a high
level of trust in their consultants because they are
very honest and upfront.
IT Manager - Electrical Manufacturer
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Don't think of it as a chain. Think of it as an intricate
network of suppliers, distributors and customers who
share information. Your business's success depends
on it. Hau Lee - Stanford University professorand director of Stanford's Global SupplyChain Management Forum.
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The pace of change quickens. The implications
for the supply chain grow. The impact on UK
business is far reaching:
Speed - both speed to market and through
the supply chain; facilitated by new
technologies such as strategic sourcing,
e-procurement, collaborative development
and design, and process automation. The
growth of the Internet has also increased
expectations of rapid order fulfilment.
Visibility - the ability to manage products
and orders as they move through the supply
chain, providing complete order and product
visibility; especially challenging since
information resides in, and is exchanged
across, a variety of different systems (both
inside and outside an organisation).
The Virtual Supply Chain - gone are the
days of limited, manageable and tangible
supply chains, today the supply chain has no
boundaries, where organisations trade
electronically with their partners and use
increased collaborative techniques for
planning, forecasting and replenishment.
Added Value - in the future supply chain
effectiveness will be measured by how well it
adds value to its customers and trading
partners at each stage of the process; this will
cause a shift away from infrequent strategic
planning to the use of responsive tools that
allow strategic and tactical decisions to be
made on an ongoing basis.
Business Drivers
Improve customer service.
Increase inventory turnover.
Streamline production.
Lower manufacturing cycles and costs.
Improve on-time customer delivery.
Re-engineer the supply chain to meet
e-commerce requirements.
To compete in this environment, companies
are having to:
Make major business improvements with
manageable investment.
Identify IT solutions that allow them to
leverage their prior investments whilst
addressing ever more critical customer
demands.
Achieve rapid return on any IT investment.
Find a trusted supplier capable of
managing and sustaining a long-term
partnership.
At New World, our combination of business
acumen coupled with over 20 years of
working with manufacturing and distribution
companies enables us to develop pragmatic
and comprehensive solutions based on real-
world commercial realities. We are committed
to:
Developing solutions that will, above all,
meet your business requirements.
Providing the technical know how to
ensure that our proposed solutions will
work (and first time).
Bridging the gap between IT and the
business so that the final solution meets
the identified needs of all users.
Working to quality standards that are
geared towards delivering a system on-time
and within budget.
Partnering with leading global software
vendors to future-proof your investments.
Our proven methodology guarantees the
success of the project at each step of the way,
and is divided into 6 distinct stages:
1. Business Process Analysis
Our consultants use their considerable business
experience to help you develop a strategic view
of your long-term business objectives, to ensure
that you will continue to receive optimum
performance from your systems and the people
who use them. Based on our industry background
and business know-how we are able to evaluate
your current working practices, objectives and
potential future requirements to help ensure that
the proposed solution will meet your business
requirements, now and in the future.
2. Solution Specification
We work closely with you to determine how best
to integrate the proposed solutions with your
unique working practices. We provide detailed
descriptions of the most appropriate software
and hardware solution to meet the agreed
requirements that have been documented during
the Business Process Analysis phase. Our strategic
approach helps you select the right systems and
services to suit your needs.
3. Proof of Concept
We provide a detailed demonstration that
highlights the business benefits of the proposed
solution, and illustrates how the functionality and
performance of the solution meets your
requirements. This is accompanied by a detailed
quotation that covers all aspects of the proposed
solution.
Your staff at every level and from every department,
have related to the Business Information Systems
Team in a co-operative and professional way… they
have brought to the project technical expertise which
was fundamental to its success.
IT Manager - Sports Equipment Manufacturer
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M e t h o d o l o g y
We firmly believe that any investment in
software needs careful management
throughout the project - from initial
requirements specification through to ongoing
support, so that the anticipated benefits are
actually realised, and a real return on your
investment is achieved.
We have developed a range of services that,
when implemented, ensure that your systems
are operational as quickly and cost effectively
as possible, and that they continue to run
smoothly as your business grows and changes.
5. Training
Training is essential to ensure that the planned
business benefits resulting from the investment
are realised. We deliver the skills and expertise
that you need to extract the maximum benefit
from your systems. A hands-on approach means
that we can deliver the most relevant training to
meet the needs of your organisation and the
individuals within it. Training can be undertaken
at all levels from introductory to advanced and
courses can be tailored to suit a particular
organisation or project. The emphasis is on
practical exercises to ensure a full working
knowledge of the solution.
6. Ongoing Support
An Annual Support Contract addresses any issues
that occur on an ongoing basis in a prompt and
professional manner, with a proven escalation
procedure in place. Under the terms of our
Support Contract all clients have unlimited direct
access to our Support Services Department. The
Support Services Department ensures that all
clients are kept up to date with logged issues,
resolved queries and any outstanding calls.
4. Project Management and Implementation
Our project managers have broad experience of
working with clients to help them initiate and
plan projects right from the start. At all stages
you know what will be delivered and are kept
informed of progress. This ensures that the
project goals are successfully met to schedule and
within budget.
A series of Project Management meetings are
held at key milestones during the project and
these generate:-
Formal signature of the Project Plan.
Supporting project documentation.
Configuration Management (as required).
Project Change Documentation to your
requirements.
Project Administration and Finalisation.
Key implementation services include:
A fast track installation team delivering smaller
installations within shorter time-frames.
Facilities management during implementation
for those clients without the benefit of a
dedicated IT team or where resourcing is an
issue.
Technical trouble-shooting.
Data conversion.
Systems consultancy.
Training
ProjectManagement andImplementation
BusinessProcessAnalysis
SolutionSpecification
Methodology
Proof ofConcept
New World has shown to us that it is able to
support its clients, wherever they are, and this
can only strengthen our commitment to work
with [them] in the future.Managing Director - Overseas Printing Company
[
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New World delivers solutions that provide
measurable business benefits to mid-sized
manufacturing and distribution companies
throughout the UK. We build our solutions
around globally recognised software packages.
We use the following key criteria when
selecting the best software to meet our
clients’ requirements:
Fully integrated - to ensure that
information is passed effectively
throughout the supply chain.
Modular - to allow the system to grow
seamlessly in line with requirements and
budgets.
Global - multi-lingual and multi-currency to
meet the challenges of trading on a global
scale.
On this basis, we
selected the e suite of
software from world
leading software
developer Epicor. e by
Epicor is a comprehensive suite of Web-
enabled collaborative commerce, enterprise
and e-business applications offering a single
e by Epicor is made up of the following 5 key
modules:
eBackOffice enhances the effectiveness and
efficiency of your enterprise operations. The
eBackOffice suite includes:
eFinancials, a highly adaptable, totally
integrated accounting application.
eDistribution, to source, track, manage and
deliver products.
eAssembly to define build plans, optimise
schedules and streamline assembly operations.
eWarehouse - robust data collection and
warehouse management.
eRequisition - cost effective requisition
management.
eCustomisation Workbench - easily modify
elements of your core system applications.
eFrontOffice empowers your sales, support and
services through automation. eFrontOffice
includes:
eMarketing - track and analyse demand
generation efforts.
eSales - manage all sales contacts and
opportunities.
eSupport - solve customer issues quickly.
eField Service - field force automation.
eCommerce suite - provides the gateway for
your business to migrate key processes onto the
Internet quickly and cost effectively.
eIntelligence provides easy access to information
for the entire organisation and unlocks the data
available throughout all your IT systems.
ePortal provides information access to everyone
at all times through an easy to use, self-service
Web navigation tool.
S o l u t i o n s O v e r v i e w
ePortal
eFrontOffice
eCommercesuite
eIntelligence
eBackOffice
New World implements solutions
that address real business issues,
for example:
Managing inventory to meet
sudden spikes in demand.
Providing the ability to
purchase and return stock
when necessary.
Reaching on-line customers
before your competitors do.
Integration of processes with
supply chain partners.
integrated solution for the global midmarket
enterprise. It enables companies to:
Integrate the entire business from sales to
operations, finance to support.
Connect their business to the Internet.
Achieve true customer focus - leveraging
integrated CRM - to achieve a real
competitive edge.
New World Computer Systems plc
Registered Office:
4 Springwell Court,
Leeds, LS12 1AL, UK
Tel: +44 (0)113 242 3443
Fax: +44 (0)113 242 5606
E-mail: [email protected]
www.newworld-plc.co.uk
Registered in England 1712534.
This document is provided for information purposes only and the contents hereof are subject to change withoutnotice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whetherexpressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for anyparticular purpose. We specifically disclaim any liability with respect to this document and no contractualobligations are formed either directly or indirectly by this document.
New World Computer Systems plc is a trademark of New World Computers plc and may be a registered trademarkin certain jurisdictions. Any other trade names used herein remain the property of their respective organisations.
© New World Computer Systems plc 2003. All rights reserved. Printed in the UK.