new transit division performance measurements report · 2016. 4. 29. · courtesy 3 achieved not...
TRANSCRIPT
Safety
2
Achieved
Not Achieved Exceeded
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1.4
Q1 Q2 Q3 Q4 FYTD
FY 2014-15 FY 2015-16 STANDARD
Accidents
0.62
Standard of 1 per 100,000 MilesQ = Quarter
FY – Fiscal Year
FYTD = Fiscal Year To Date
Courtesy
3
Achieved
Not Achieved Exceeded
FY 2014-15 FY 2015-16 STANDARD
Top 3 Complaint Categories
TOP 3
categories Q1 Q2 Q3 FYTD
Behind Schedule 318 401 186 905
Pass By 139 134 95 368
Judgment 134 92 97 3236.84
Standard of 5 per 100,000 boardings
Complaints 0
2
4
6
8
10
12
14
Q1 Q2 Q3 Q4 FYTD
Reliability
4
Achieved
Not Achieved Exceeded
FY 2014-15 FY 2015-16 STANDARDStandard of 85%
OTP
OTP by Service Type
65%
70%
75%
80%
85%
90%
95%
100%
Local Community StationLink Express BRAVO!
Service Type STANDARD
65%
70%
75%
80%
85%
90%
95%
100%
Q1 Q2 Q3 Q4 FYTD
85.4%
Reliability
5
Achieved
Not Achieved Exceeded
FY 2014-15 FY 2015-16 STANDARD
MBRC by Vehicle Type
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
40ft LNG 40ft CNG(Existing) 40ft CNG(New) 60ft Diesel 60ft CNG 32ft CNG
Q2 Q3 STANDARD
0
2,500
5,000
7,500
10,000
12,500
15,000
17,500
Q1 Q2 Q3 Q4 FYTD
Standard of 14,000 MBRC
MBRC
10,182
0
5
10
15
20
25
30
Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17
Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17
Repowers Planned 20 21 25 26 25
Rebuilds Planned 8 8 8 7 7 7 7 7 7 7
New Buses Scheduled 0 2 8 11 15 12 6 15 12 15 12 11 12 12 12 12 15 12 7
18 Month Fleet Improvement Outlook for 40-foot New Flyer CNG
Service Performance Index
6
• Assess overall route performance
• Use Service Performance Index (SPI)• Passenger per hour • Passenger per seat mile• Farebox recovery
• Reallocate resources to high-performing routes and high-demand areas under OC Bus 360 Plan
Safety
7
Achieved
Not Achieved Exceeded
FY 2014-15 FY 2015-16 STANDARD
Standard of 1 per 100,000 Miles
0.4 Accidents
0.0
0.2
0.4
0.6
0.8
1.0
1.2
1.4
Q1 Q2 Q3 Q4 FYTD
Courtesy
8
Achieved
Not Achieved Exceeded
FY 2014-15 FY 2015-16 STANDARD
0
1
2
Q1 Q2 Q3 Q4 FYTD
1.22Complaints
Standard of 1.5 per 1,000 boarding
Reliability
9
Achieved
Not Achieved Exceeded
FY 2014-15 FY 2015-16 STANDARD
OTP
Standard of 94%
65%
70%
75%
80%
85%
90%
95%
100%
Q1 Q2 Q3 Q4 FYTD
94.0%
Reliability
10
Achieved
Not Achieved Exceeded
FY 2014-15 FY 2015-16 STANDARD
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Q1 Q2 Q3 Q4 FYTDStandard of 25,000 MBRC
MBRC40,016
Performance by Operator
11
Directly-Operated Fixed-Route Performance Contracted Fixed-Route Performance
Category Standard/GoalQuarter
2
Quarter
3
Quarter
2
Quarter
3
Preventable Vehicle
Accidents
Standard of one vehicle
accident per 100,000 miles
Customer
Complaints
Standard of five (DOFR) and
fourteen (CFR) complaints per
100,000 boardings
On-Time
Performance (OTP)Standard of 85 percent OTP
Miles Between
Road Call (MBRC)
Standard of 14,000 MBRC
(DOFR) and 12,000 MBRC
(CFR)
Achieved0.56 per 100,000 miles
Not Achieved84.5% OTP
Not Achieved8,588 MBRC
Not Achieved14.85 per 100,000 Boardings
Achieved0.66 per 100,000 miles
Achieved4.00 per 100,000 Boardings
Achieved85.9% OTP
Not Achieved11,673 MBRC
Achieved0.71 per 100,000 miles
Achieved0.72 per 100,000 miles
Achieved3.91 per 100,000 Boardings
Not Achieved25.05 per 100,000 Boardings
Achieved86.0% OTP
Not Achieved84.8% OTP
Not Achieved11,304 MBRC
Not Achieved9,377 MBRC
Summary
12
• Both services exceeded the safety and on-time performance standards
• Since last quarter, customer service has improved by 27.2 percent, fixed-route services has not met the OCTA standard
• Staff will continue to focus on improving customer service and miles between road calls
• OC Bus 360 plan was approved in March 2016, highlights include: • Improving bus travel times and frequencies
• Introducing mobile ticketing
• Evaluating new pricing options
• OC bus branding