new journey program for engineers (for presentation)

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BUILDING ENGINEER 101 a New Journey Program for Engineers Rockwell Property Management

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Page 1: New Journey Program for Engineers (For Presentation)

BUILDING ENGINEER

101a New Journey Program

for Engineers

Rockwell Property Management

Page 2: New Journey Program for Engineers (For Presentation)

Rockwell is rapidly expanding. We are now venturing into both vertical and horizontal developments, constructing high-rise and mid-rise towers, and catering to not only high-end, but also to broader market that expects us to deliver the Rockwell brand we are known for.

In anticipation of a number of properties we will manage in the near future, we need to have a pool of talent, particularly building engineers.

Knowing that we hire engineers with different backgrounds –experienced and recent board passers alike– we need to have a standard material that will provide generalized learning and with an ultimate goal to protect the Rockwell brand.

We aim to STRIKE happiness and success to all.

VISION

To

VISIONTo have the best people who can deliver world-class service to our stakeholders

and to our residents

MISSIONTo provide the newly hired Building

Engineers a broader range of knowledge and information, strengthen

their competitiveness through a standard on-boarding program

OBJECTIVESTo standardize the on-boarding

program for newly hired engineers

To design a curriculum with corresponding metrics to measure the

performance and understanding of the items involved in the program

To fast track the readiness of Building Engineers to go on solo duty

To complement the technical skills of engineers from the very beginning prior to

being exposed to unit concerns

Page 3: New Journey Program for Engineers (For Presentation)

It is an On-Boarding Program for newly hired Building Engineers. This is a step-by-step approach in a span of 4 weeks, wherein the newly hired Building Engineer will be engaged in thorough discussions and learnings through various methodologies concerning the roles and responsibilities of a Building Engineer. Through this program, we can fully develop our people and conduct the necessary preparations before the engineer takes on a solo duty. Using this program, we will focus mainly on four things:

Company and Organization

Business Operations

Building Systems and Processes Learning and Applications

BUILDING ENGINEER 101

Page 4: New Journey Program for Engineers (For Presentation)

ON-BOARDING OVERVIEWAdministrative Technical Period Point Person

Orientation and Courtesy callTable of OrganizationPMO TourInterdependenciesIntroduction to Internal Policies & ProceduresGoal Setting

Engineering Administrationand Operations WEEK 1 BM/FM

Overview of Operation

Building Systems / WalkthroughElectrical SystemPotable SystemFire / FDAS / CCTVCooling SystemLiftSTP

WEEK 2 Brand Champion

Reportorial RequirementsSystems and SoftwaresReports

Lessons LearnedT.A.P.E. MethodProject Tour w/in Rockwell Center and Greater RockwellExamination

WEEK 3 TL / Sr. BE

EvaluationCulminating Activity

ERP WEEK 4 TL / Sr. BE

Page 5: New Journey Program for Engineers (For Presentation)

ON-BOARDING DETAILSDay Thrust Topic Objective Point Person

1 Orientation to RPMC Team

Endorsement to BM

To make the new hire feel the spirit of being a member of the

Rockwell Team

HRBP

Courtesy call with Team Head

BM

Introduction to the Team

Organizational OrientationRLC, RPMC, Buildings, Board of Trustees

Briefing on Lopez Values & Rockwell Mission & Vision

Review & Debriefing

2

Introduction to the

Workplace & Environment

Access Card issuance

To provide a warm feel to the new hires from the rest of the Team and be exposed to his

working environment

TLIntroduction to the entire Team (including the Service Providers)

Endorsement to FM & AFM

Building familiarization & walkthrough FM / AFM

Review & Debriefing FM / AFM

3Internal

Policies and Procedures

Endorsement to FOS and Admin Team

To know the basic Rules and Regulations of the Building, have

an understanding of the documentation involved in

property management, and gain the right attitude towards work

TL / Sr. BE

Briefing on House Rules and RegulationsFOS / TL

Business Protocols Overview

Process of overtime filing(manual and sharepoint) TL / Sr. BEPaper Works and Checklists

Review & Debriefing FOS / TL

Page 6: New Journey Program for Engineers (For Presentation)

Day 3-5Building Systems - Training and Seminar

ON-BOARDING DETAILSDay Thrust Topic Objective Point Person

4

Unit Renovations and Fit-Out

Works

Familiarization with the Construction Guidelines

To know the process of unit renovation, be able to review

renovation plan, be exposed with third party contractor, conduct

actual inspections and know the basic Building Codes and

Standards

TL / Sr. BE

Briefing of Fit-out documents

1. Reviewing of plans

2. Submittals and requirements

3. IRs and Completion Reports

4. Bond Refund Process

Review & Debriefing

5

Inter-dependencies

and Goal Setting

Orientation to different Functional Teams, responsibilities, and relation

To know the roles and responsibilities of each directly

related functional team.To know his insights and

discernment of his job and to give his goals for the whole year

prior to his solo duty

BM / ABM

PMS (Setting of Goals and Objectives)

BMReview & Debriefing

6 Shadow and Simulation

Shadowing with the Saturday Duty Officer To get a feel on how he finds things so far and to know the level of his appreciation of the

job, organization and the company

DO

Recap of Days 1 - 5 BM/FM

Dialogue BM

Page 7: New Journey Program for Engineers (For Presentation)

Day 3-5Building Systems - Training and Seminar

ON-BOARDING DETAILSDay Thrust Topic Objective Point Person

7

Trainings and Seminars: Electrical System

Presentations To know the operations of Genset, Transformer,

Switchgears and equipment involved in Electrical System of

the building. Know the procedures of preventive

maintenance and be able to make assessments on

equipment failures.

Brand Champion

Equipment Overview, Functions, and Troubleshooting

Idiot Proofing and SPEED

Walkthrough

Review & Debriefing

8

Trainings and Seminars: Potable

Water System

PresentationsTo get familiarized with the

operations of Pumps, PRVs, tanks, and valves involved in Potable Water System of the

building. Know the procedures of preventive maintenance and to

identify source of system failure.

Brand Champion

Equipment Overview, Functions, and Troubleshooting

Idiot Proofing and SPEED

Walkthrough

Review & Debriefing

9

Trainings and Seminars:

Fire Suppression

System, FDAS and

CCTV

PresentationsTo upgrade his understanding about the operations of Fire

pumps, gate valves and sprinklers.

To be exposed with fire detectors, and have an overview

of the CCTV system

Brand Champion

Equipment Overview, Functions, and Troubleshooting

Idiot Proofing and SPEED

Walkthrough

Review & Debriefing

Page 8: New Journey Program for Engineers (For Presentation)

Day Thrust Topic Objective Point Person

10

Trainings and Seminars:

Cooling and Lift System

PresentationsTo learn the cooling system of

the building.To add up to his knowledge the manual control of elevators and

to know the procedures of preventive maintenance and

make a system failure assessment.

Brand Champion

Equipment Overview, Functions, and Troubleshooting

Idiot Proofing and SPEED

Walkthrough

Examination and Evaluation

Review & Debriefing

11Trainings and

Seminars: STP

PresentationsTo gain broader knowledge

about the process and operations of Sewage Treatment

Plant. Know the procedures of preventive maintenance and to

identify source of system failure.

Brand Champion

Equipment Overview, Functions, and Troubleshooting

Idiot Proofing and SPEED

Walkthrough

Review & Debriefing.

12 Task Management

Engineering Daily Coordination Meeting (EDCM) To get a first hand experience on

task management and delegation, and build rapport with

the team and residents.

TL

Shadow with Sr. BESr. BE

Customer Handling and Customer Service

Recap for Day 7-11 AFM/TL

ON-BOARDING DETAILS

Page 9: New Journey Program for Engineers (For Presentation)

Day Thrust Topic Objective Point Person

13

Presentation of

Experienced Situations

Situations such as the ff:

To be exposed with possible scenarios he may experience and

get his intuition, ideas and reactions on how to deal with

these scenarios.

AFM / ABM

1. Power Interruption

2. Pipe Bursting / Water Leak / Backflow / Flooding

3. Encountering Irate Residents

4. Administrative concerns (during solo duty)

14 TAPEMethod

Review of Cited Situations / Scenarios

To have a clear alignment of his intuition and reaction to the standard practice guided by

TAPE Method.

TL / Sr. BE

Review of Intuitions and Reactions

Discussion of Applied Actions

Comparison and Evaluation

Detailed Explanation of TAPE Method

Review and Debriefing

15 Tour

Properties within Rockwell CenterTo have a comparative idea with

the building systems of other Rockwell properties

ABM / AFMProperties in Greater Rockwell

Review & Debriefing

ON-BOARDING DETAILS

Page 10: New Journey Program for Engineers (For Presentation)

Day Thrust Topic Objective Point Person

16

Duty Officership and Weekly Ops Report

Briefing on Duty Officership

To know the roles and responsibilities of being a duty

officer, be exposed to DOR and be involved in the creation of the

Weekly Ops Report

BM / TL / Sr. BE

1. Roles and Responsibilities

2. Preparation for Duty Officer Report

Preparation of Weekly Ops Report

Review & Debriefing

17

Business Operations: IFCA and

Billing

IFCA Overview

To extend his knowledge about the other responsibilities of a building engineer particularly

accounting-related matters. To know the functions and use of

IFCA and have a hands-on experience with the system.

TL / Sr. BEFOS / Acct.

Assoc.

1. Billing Tutorial

2. Job Orders and Requests

3. Uploading of Utilities

4. Hands-on Training in IFCA

Familiarization with other Billing-related documents

1. Hands on Meter Reading of Utilities

2. Master file of Meter Readings

3. Memos, Reversals, SOA

Review & Debriefing

18 Examination

Written Examinations To measure and evaluate his level of appreciation and

understanding of the contents presented and discussed from

Week 1 to 3.

Sr. BE 1. Technical: Systems and Ops

2. Administrative: Ops and Procedures

Review & Debriefing TL

ON-BOARDING DETAILS

Page 11: New Journey Program for Engineers (For Presentation)

Day 3-5Building Systems - Training and Seminar

Day Thrust Topic Objective Point Person

19Trainings and

Seminars: ERP

Elevator Mantrap Rescue Procedure To know the function and responsibility of the BE and each member of the team in

responding to different emergency situations. To have an actual application of these ERPs with the participation of

each team.

TL / Sr. BE

Power Interruption Response Procedure

Application of Identified ERPs

Review & Debriefing

20Trainings and

Seminars: ERP

Fire Emergency Procedure

To know the common ground rules on how to respond and

act during calamities and unexpected situations

TL / Sr. BE

Earthquake and Typhoon

Theft, Bomb Threat and Medical Emergencies

Flooding and Pipe Burst

Review & Debriefing

21-23 Project Management

Creating a project proposal for building improvement To develop his initiative and

drive in contributing better ideas for the improvement of

the building.

Jr. BEProject presentation to the team

Project evaluation and Approval BM & FM

Project Implementation Jr. BE

24 Evaluation

One on one with the Facilities ManagerTo evaluate his understanding about the items involved in this curriculum – both engineering and admin matters - and have

an assessment of his performance throughout the

on-boarding period

FM

One on one with the Building Manager BM

ON-BOARDING DETAILS

Page 12: New Journey Program for Engineers (For Presentation)

ON-BOARDING OVERVIEWAdministrative Technical EXPECTED OUTPUT

Orientation and Courtesy CallTable of OrganizationPMO Site TourInterdependencies with other TeamsIntroduction to Internal Policies & ProceduresGoal Setting

Engineering Administrationand Operations

Job Description based on New Hire’s

Point of View

Overview of Operation

Building Systems / WalkthroughElectrical SystemPotable SystemFire / FDAS / CCTVCooling SystemLiftSTP

Engineering Daily Coordination Meeting

Reportorial RequirementsSystems and SoftwaresReports

Lessons LearnedT.A.P.E. MethodProject Tour w/in Rockwell Center and Greater RockwellExamination

Written Examination

EvaluationCulminating Activity

ERP Project Management

Page 13: New Journey Program for Engineers (For Presentation)

This program is equipped with characteristics that aim to STRIKE a big difference to our newly hire Building Engineers and to our organization.

S T R I K ENew Journey Program

Structured

It is a more improved version of on-boarding program that focuses on building a strong foundation of knowledge, behavior, and relationship.

Time BoundThere is a timetable wherein specific objectives are designated to be achieved. Through this, we can keep track of the learning pace of new hires.

Review and DebriefingThere is an everyday assessment to measure the level of understanding and appreciation of the new hires, and at the same time will yield a collaborative relationship between him and the management.

InvolvingThe salient point is the active involvement of everyone especially the upper management. Through a courtesy call to our Team Heads and having point persons, the new hires will immediately feel the warmth of Rockwell from the very beginning and all throughout this program.

Kick-starterA culminating activity is embodied in this program that will develop and improve the new hire’s initiative and gauge how much he is acculturate to the Rockwell culture.

EclecticIt is not function centric and task-oriented in terms of collaboration. Inputs of people on-board are always taken into consideration, and interdependencies amongst the team will be established.

Page 14: New Journey Program for Engineers (For Presentation)

Ivan Joseph PelaezRegistered Electrical Engineer

“It is really challenging for me to be involved in this project and at the same time, I feel extremely happy because it is a privilege for me to share something that everyone can benefit from. With the help from our superiors and different people-- we were able to come up with a much better output. In doing so, we were also refreshed on how we started as Building Engineers when we were still the “new ones” and reminded us of how much we have gone today.

In addition, working on this exercise also made me realized that we still have room for improvement and we should continue to strive harder for excellence. This is an experience that I won’t forget for the rest of my life, and one reason why I would hold my head up high and take pride in my work.”

Mark Louwie BonifacioRegistered Electrical Engineer

“In the process of making this program, there are significant things I have realized. First, everyone can make a difference. We are privileged that we have been given the chance to be part of putting together this project. It served as an avenue for us to share our thoughts, ideas, and experiences, and to integrate them to the program.

Secondly, no man is an island. We will not be able to produce this output without the help and support from our superiors and colleagues. We need the help of other people who have more experience and knowledge. This is a product of the combined ideas and experiences of different people. Indeed, it was one most remarkable and life-changing experiences I had.”

Behind the Scene

Page 15: New Journey Program for Engineers (For Presentation)

Thank you.