Dealer Solutions - John Deere Information Systems 1400 13th Street, East Moline, IL 61244 USA

System Change Announcement

ATTENTION: John Deere Expert App™ Users

SYSTEM: John Deere Expert App™ RELEASE: 1.0.7

SUBJECT: John Deere Expert App™ Deployment DATE: June 15th, 2018

* * * John Deere Expert App™ Users * * *

What is this Change?

A new version of the John Deere Expert App™ has been deployed to Production. This System

Change Announcement describes the changes and enhancements provided by Dealer Solutions -

JDIS in John Deere Expert App™ Version 1.0.7. This release contains a number of changes to

Service Areas and Tasks that provide for a better user experience. A link to the John Deere

Expert Services and Expert App Help website is now included in the menu. Also an

enhancement to the Gallery images screen is included. The release notes included below

provide more detailed information. Please contact the John Deere Expert Services™ team at

Dealer Solutions - JDIS with any issues or questions.

System Change Announcement

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Table of Contents

Table of Contents .......................................................................................................... 2

Checklist – Service Area Improvements ........................................................................... 3

Task Execution Improvements ........................................................................................ 5

Ability to input Fleet/Asset #, Dealer Inventory, Stock # .................................................... 9

Help Link to Training Website ........................................................................................ 10

Photo Capturing Improvements ..................................................................................... 11

System Change Announcement

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Checklist – Service Area Improvements To provide a better user experience when executing an inspection, a number of improvements

have been implemented on how Service Areas are handled on Checklists. These changes

include:

Service Area Index (Collapsed by Default)

When a user opens a checklist (from search, work order, or service quote) all the service areas

will be collapsed by default. To see the list of all the tasks within a collapsed Service Area, the

user can click on the Service Area name. After the Service Area has been expanded, the user

can scroll through the tasks in that Service Area. An expanded Service Area can be collapsed by

clicking on the Service Area name. Two new buttons Expand All and Collapse All have been

added above the Service Area list that allows for all Service Areas to be expanded or collapsed

based on the user’s selection.

Screen of collapsed Service Areas with new Expand All and Collapse All buttons

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Service Area Progress

The task progress of each Service Area is now displayed in the header of each Service Area in the Segment Details page of a Checklist. Currently this progress treats Skipped tasks as

incomplete. In a future version of the app these will be counted as Complete with an indicator that at least one of the tasks in the Service Area had been Skipped. When all tasks under a

Service Area are complete, a check mark will be placed before the Task Completed/ Total Tasks progress

Screen of the Service Area Task Progress Screen showing a completed Service Area

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Task Execution Improvements A few improvements have been implemented to the Task details screen to assist in better

visibility and navigation when executing a checklist.

The user will now see the Service Area name at the top of the Task Details screen to maintain

visibility of which Service Area they are working on.

Screen showing the Service Area name at top of the Task

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The Tasks on the checklist will now display the Task Number before the Task Name. This will

enable the user to see what Task number they are on.

Screen showing the Task Number before the Task Name

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The user will now be notified when changing Service Areas. This gives visibility to the Technician that the Task they are now working on is in a different Service Area.

Screen showing Notification for Changing Service Areas

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When the user is executing a checklist, if the task requires an input from the user to proceed and one has not yet been provided, the "Done" button will be disabled in the Task details page.

Once the user provides a response, the “Done” button will be enabled.

Screen showing the Done button disabled

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Ability to input Fleet/Asset #, Dealer Inventory, Stock # A user now has the ability to add a Customer Fleet or Asset # for customer equipment. Additionally equipment can be identified as Dealer Inventory/Stock Unit and enter the Stock #

• Fleet / Asset # is not required for Customer Equipment

• Stock # is not required if the equipment has been designated as Dealer Inventory • If there is a Stock Unit #, then the user is not required to add a customer when

completing a Work Order. Also the Stock Unit # will be displayed in place of the customer

details and the user will not be allowed to add/edit customer information.

New fields on the Equipment Details Screen

Customer Equipment Dealer Inventory

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Help Link to Training Website A user will now be able to see a “Help” in the menu bar. When a user taps on Help they will be

taken to the John Deere Expert Services and John Deere Expert App Online Help site. A user will

be prompted to log in with their racfid/xid and password before accessing the site.

Help link in the Menu drop down John Deere Expert Services/Expert App Help site

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Photo Capturing Improvements

When the user selects the camera icon in a task, the Gallery for that Task will display with

“Done” and “Take Photo” buttons instead of “Cancel” and “Take Photo” buttons. Once the user

takes and confirms the photo they will be returned to the Gallery with the picture saved to the

task. Previously the user had to go through the crop and edit/annotate on picture screens and

had to click the Save button to get back to the Gallery. Now to edit or crop a picture, the user

has to click on the picture and click the Edit (pencil) icon to annotate on the picture and the Crop

icon to crop the picture.

Screen showing changes to the Gallery Images Edit and Crop Icons on View Picture screen