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Hands on Our Property Directors are hands on and deeply involved with every facet of your community. We pride ourselves on the personal relationships we build with each Board member as well as our face to face involvement with community members. Our Property Directors approach each community and Board Member with a detailed and personal touch. The Board members are unpaid volunteers and their goal is to minimize the time and work associated with the job of volunteering for the Board. Unparalleled Customer Service Our property directors are available to be reached directly on their cellphones seven days per week, ensuring the quickest possible response time to all inquiries, concerns & complaints. We are also available via our main office phone manned by a Cedarcrest employee, email & 24/7 emergency service through our main phone line. Our staff is regularly trained in providing professional & courteous service. Proactive Our Property Directors are always looking for ways to improve operations while lowering expenses. They conduct regular weekly comprehensive physical property inspections and maintain inspection logs to ensure the common areas are kept in excellent shape throughout the entire year, regardless of the season or current weather. Union Bank/SmartStreet Our semi-exclusive relationship with Union Bank/ SmartStreet provides all of our clients’ extraordinary services and savings. As a bonus, they offer a free turn-key website including hosting. SmartStreet provides no-cost banking (no monthly fees for Associations or Owners making online payments) with competitive interest rates, over the top customer service and secure automated lockbox & payment processing. The Cedarcrest Advantage Cedarcrest Exclusive Performance Guarantee We guarantee in writing any documented board action request not fulfilled by Cedarcrest after 3 requests— a refund of $100/incident Celebrating over 28 Years of Property Management Excellence! Follow Us: Phone: 973-228-5477 Fax: 973-228-5422 www.cedarcrestpm.com Hours of Operation Day Hours Monday 9:00am — 5:00pm Tuesday 9:00am — 5:00pm Wednesday 9:00am — 5:00pm Thursday 9:00am — 5:00pm Friday 9:00am — 5:00pm New Jersey’s Premier Condo and Townhouse Property Management Company 91 Clinton Road Suite 2D Fairfield, NJ 07004 www.cedarcrestpm.com

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Page 1: New Jersey’s Premier Condo and Townhouse Property ... · Property Management Excellence! Follow Us: Phone: 973-2285477 Fax: 973-228-5422 Hours of Operation Day Hours Monday 9:00am

Hands on

Our Property Directors are hands on and deeply

involved with every facet of your community. We

pride ourselves on the personal relationships we build

with each Board member as well as our face to face

involvement with community members. Our

Property Directors approach each community and

Board Member with a detailed and personal touch.

The Board members are unpaid volunteers and their

goal is to minimize the time and work associated with

the job of volunteering for the Board.

Unparalleled Customer Service

Our property directors are available to be reached directly

on their cellphones seven days per week, ensuring the

quickest possible response time to all inquiries, concerns &

complaints. We are also available via our main office

phone manned by a Cedarcrest employee, email & 24/7

emergency service through our main phone line. Our staff

is regularly trained in providing professional & courteous

service.

Proactive

Our Property Directors are always looking for ways to

improve operations while lowering expenses. They conduct

regular weekly comprehensive physical property

inspections and maintain inspection logs to ensure the

common areas are kept in excellent shape throughout the

entire year, regardless of the season or current weather.

Union Bank/SmartStreet

Our semi-exclusive relationship with Union Bank/

SmartStreet provides all of our clients’ extraordinary

services and savings. As a bonus, they offer a free turn-key

website including hosting. SmartStreet provides no-cost

banking (no monthly fees for Associations or Owners

making online payments) with competitive interest rates,

over the top customer service and secure automated

lockbox & payment processing.

The Cedarcrest Advantage

Cedarcrest Exclusive

Performance Guarantee

We guarantee in writing any documented board action

request not fulfilled by Cedarcrest after 3 requests—

a refund of $100/incident

Celebrating over 28 Years of

Property Management

Excellence!

Follow Us:

Phone: 973-228-5477

Fax: 973-228-5422

www.cedarcrestpm.com

Hours of Operation

Day Hours

Monday 9:00am — 5:00pm

Tuesday 9:00am — 5:00pm

Wednesday 9:00am — 5:00pm

Thursday 9:00am — 5:00pm

Friday 9:00am — 5:00pm

New Jersey’s Premier Condo

and Townhouse Property

Management Company

91 Clinton Road

Suite 2D

Fairfield, NJ 07004

www.cedarcrestpm.com

Page 2: New Jersey’s Premier Condo and Townhouse Property ... · Property Management Excellence! Follow Us: Phone: 973-2285477 Fax: 973-228-5422 Hours of Operation Day Hours Monday 9:00am

ABOUT OUR COMPANY

WHO WE ARE

CPM has been managing properties successfully for

28 years! We were started by Century 21/

Cedarcrest Realty in 1989 as a small property

management firm working in conjunction with a

successful real estate business. In March of 2004

Tom Chilenski purchased the business and he just

celebrated his thirteenth year of ownership!

In 2004 CPM was managing 10 properties and had

2 employees, Tom and his VP Mike Freda.

Thirteen years later they have worked together to

grow the company to four and a half times its size.

We currently manage 60+ properties; have 20+

employees and a maintenance department.

What sets CPM apart from other management

companies? Our team approach – each property

has a Property Director assigned as well as a

Property Administrator to support them while they

are onsite at properties. The two work as a team to

manage all facets of the property efficiently and

with constant follow up and communication.

Each property is provided with their Property

Director’s cell phone number. The office staff is

fully equipped to handle inquiries when you call,

eliminating the need for leaving a message and

waiting for a return call. We also provide 24/7/365

emergency response services, which are answered

by Cedarcrest Property Directors.

Like you, we are in it for the long run.

SERVICES PROVIDED

Financial Services

• Our Financial Director is a Certified

Public Accountant (CPA)

• Our Financial Department is fully

GAAP compliant (Generally Accepted

Accounting Principles)

• Qualified personnel who can create or

assist in the preparation of the yearly

budget

• Expert review and recommendations

regarding capital/deferred maintenance

reserves

• Professional administration of financial

accounts, submitting regular monthly

accounting reports

• Management of all accounts payable

and receivable including all

maintenance fees

• Proper review of all invoices for

services rendered and prompt payment

Property Management Services

• Enforcement of the rules, regulations

and By-laws governing the Association

• Complete insurance administration

including management and

procurement

• Professional negotiation and

management of Association contracts

and services

• Liaison between the Association and all

governmental bodies and regulatory

agencies.

• Association newsletter design and pub-

lishing for all unit owners and tenants

• Extensive sub-contractor list with

excellent relationships and extensive

history of service.

• Comprehensive regular site inspections

checking all aspects of the buildings and

grounds

C.A.M.S. The Cedarcrest Advantage Maintenance

System — is the Cedarcrest maintenance

department. We have highly qualified maintenance

men with different areas of expertise.

C.A.M.S. is offered to our clients for

smaller “handyman” repairs or clean-up

jobs where a sub-contractor is not the

best or most cost-effective option. We also offer onsite

facility managers and supervisors as needed.

MISSION

Our mission at Cedarcrest Property Management

individually and as a team is to maintain and enhance

the property aesthetics and operations of each client

we service, in the most professional and cost-effective

manner. Through honesty, integrity, transparency

and dedication, we will exceed the expectations of the

Board of Directors and the Shareholders, while

maintaining and improving upon the daily operations

and the financial integrity of their investment. The

Cedarcrest Team will provide credible information,

professional advice, and cost-effective long-term

solutions to help improve decision making while

reducing the effort and time commitment put forth

by the Board Members we serve.

We provide 24-hour, 7 day per week response to

EMERGENCIES.

We respond in 24 hours or less to ALL inquiries

and comments from Owners and Residents.