new iso consumer product safety standard
DESCRIPTION
Presented at the 2013 North America Product Safety SummitTRANSCRIPT
The New ISO Consumer Product Safety Standard2013 North America Product Safety Summit
Andy DabydeenSeptember 11, 2013
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CT’s core business is retail
Preparing Canadians for the Jobs & Joys of Life in Canada
Customer
Automotive Living Fixing Playing /Sporting Goods
Apparel
Retailbanners
Business categories
Productsand
services
2
We have six key business categories
Home cleaning Home decor Home org Kitchen Backyard living
& fun Gardening Outdoor
tools Seasonal Home Services
Gas Auto parts Tires & power
sports Auto Service Car care &
accessories Roadside
assistance
Home repair Paint Tools
Hockey Golf Cycling Fitness Camping Hunting Fishing
Industrial wear Men’s wear Women’s wear Athletic apparel Footwear
Credit cards Retail deposits In-store warranties Insurance Deferred &
instalment payments
2012 revenue = C$11.4B C$7.8B C$1.6B C$1.0B C$1.0BReportingsegments
Financial Services
Retail
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CT’s retail network across Canada
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At least one Canadian Tire store is within 15 minutes of 90% of Canadians
Store count as at December 29, 2012
Ontario
200
127
146
164
59
Quebec
99
182
48
62
-
West
136
157
151
38
25
East
55
29
41
35
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4 CTR distribution centres
2 Mark’s distribution centres
3 trans load facilities
3 auto parts distribution centres
1 FGL Sports distribution centre
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Why a guidance standard?
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Logistics
ManufacturingRa
w M
ater
ials
Retail RetailConsumer
OnlineConsumerInternet
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ISO 10377 Consumer Product Safety
Focused on suppliers of consumer products – including all actors within the supply chain – not just manufacturers
– Broad definition of consumer products used, which may be constrained by jurisdictions – however, in the absence of consumer protection laws, the standard could be used for any product made available to consumers
It is a guidance standard, not intended to be auditable, but a series of best practices for industry to facilitate safer products being sold to consumers
• The standard is focused on providing guidance to small-to-medium sized businesses primarily
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The Supply Chain Context
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Design
Material Manufacture
Component Manufacture
Manufacture Assembly
Transport
Distribute
Import / Export
Storage
Retail
Design
Production
Marketplace
Feedback Information Flow
Documentation
Product / Information FlowProduct/Traceability
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Standard in Brief – Basic Principles
All actors within the supply are responsible for safety in consumer products, from design, through production, and into the marketplace
– It is cheaper and more effective to address product safety issues in design, than in the marketplace
Organizations should be committed to product safety– Management accountability for product safety– Competent and sufficient resources to deal with product safety– Documentation and document retention processes in place– Continuous improvement processes (and the supporting culture)– Be aware of laws, regulations and acceptable best practices that
govern products in marketplace jurisdiction
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Implementing Product Safety Guidelines
• Executive sponsorship is critical• Build a compelling roadmap – risks and
opportunities lie ahead• Getting the right people and resources;
supplier engagement• Implement sustaining processes• Changing to a product safety culture
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Making the Case for Investing
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Raw Materials Manufacturing Retail Consumers
ReputationBrand
ComplexityCost
ExperienceLoyalty
Compliance
Investment
Value
Product safety presents many risks and opportunities for retailers
Customer ambassador
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Standard in Brief – Safety in Design
• Safety starts with design specification– Product specific attributes– Taking into consideration, the
entire lifecycle of the product– Safety considerations in design – Marketplace input
• Risk management processes – evaluation, hazard identification and exposure analysis– Reduction of risks– Risk communication
• Documentation of the process and the output of design
MISUSE(predictable)
IDEAL(predictable)
Fore
seea
ble
Intended Use
YES
YES NO
NO
UNPREDICTABLEMISUSE
Continuous improvement
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Consumer Expectations & Awareness
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Regulations Standards Accepted Best Practices
Features / Functionality
Performance / Durability
minimum
Neglecting to do the minimum guarantees failure ... and, customers will know.
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Standard in Brief – Safety in Production
Production management processes need to be in place to ensure safe products are being produced
– Design specification validation – with designer, customer and may include prototypes
– Readiness for production – management, processes, tooling, training, raw materials specification, and awareness of supply chain constraints
Manufacturing safe products, consistently– Raw materials inspection and inventory management– Monitoring the execution of manufacturing to ensure consistency and quality– Validating the manufacturing processes with product testing and certification– Monitoring the marketplace for continuous improvement
Distribution of the final product to the marketplace
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Standard in Brief – Safety in the Marketplace
Prior to purchasing a product, marketplace actors are advised to verify the products they’re purchasing, meets their requirements (including safety, standards and regulatory)
– After purchase, marketplace actors are advised to continue verification
Marketplace actors should proactively collect and analyze data from their customers, to feed into continuous improvement processes
Product incident management process to quickly and effectively deal with customer reported incidents – and be aware of incident trends
– Note ISO 10393 Consumer product recall – Guidelines for suppliers
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thisCHANGES
everything
Contacthttp://www.canadiantire.ca/[email protected]