new findings from erc’s national business ethics survey...2009 national business ethics survey...
TRANSCRIPT
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New Findings From ERC’s National Business Ethics Survey
Patrick J. Gnazzo, Member of ERC Board of Directors Skip Lowney, Sr. Project Manager ERCMatt Robbins, Project Manager/Researcher ERC
September 23, 2010
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Sponsors
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Agenda
Overview of NBES Research
Highlights from NBES supplemental reports
Overall findings and recommendations
What’s next?
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About ERC
Non-profit organization; established in 1922
Advances high ethical standards and
practices in public and private institutions
Key activities:
Analyze current and emerging issues
Identify objective indicators for
benchmarking programs and cultures
Inform public dialogue on ethics, ethical
behavior
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About NBES
Sixth administration of NBES since 1994
3,010 participants in 2009
Surveyed over 16,000 employees since
1994
Survey in field July – August, 2009
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Timeline
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2009 National Business Ethics Survey released
November 2009
Observed Misconduct
Millennials, Gen X, Baby Boomers
Importance of Ethical Culture
Ethics and Employee Engagement
Retaliation for Reporting
Reporting Misconduct
February 2010
June 2010
June 2010
July 2010
August 2010
September 2010
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Key Findings From NBES 2009
Misconduct at work was down
Reporting was up
Ethical cultures were stronger
More employees felt pressure to cut corners
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Key Findings From NBES 2009
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Key Findings From NBES 2009
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Key Findings From NBES 2009
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Key Findings From NBES 2009
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Key Findings From NBES 2009
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How does this translate into everyday
business practices?
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Questions Answered by Supplemental Reports
Do belt-tightening tactics increase employee
misconduct?
Does an ethical culture reduce risk?
Is employee engagement affected by ethics?
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Questions Answered by Supplemental Reports
How do generations view ethics and
misconduct in the workplace differently?
What are some of the trends in employee
reporting behavior?
Does retaliation really damage employee
engagement and commitment?
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Saving the Company Comes at A Cost
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Saving the Company Comes at A Cost
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Saving the Company Comes at A Cost
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Saving the Company Comes at A Cost
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Saving the Company Comes at A Cost
Success Factors:
Regularly ask your employees how the tactics affect them
Offer career programs to employees who have been laid
off
Create a line of communication from employees to
management
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The Importance of Ethical Culture
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The Importance of Ethical Culture
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The Importance of Ethical Culture
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The Importance of Ethical Culture
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The Importance of Ethical Culture
Although overall culture and coworker culture are on the
rise, perceptions of management (top and supervisors)
are declining
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The Importance of Ethical Culture
Success Factors:
The best programs are fluid and ready to adapt to
situations.
Design measurement programs tied to ethics that will
ensure management’s accountability
Have a dedicated Ethics department for the
organization
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Ethics and Employee Engagement
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Ethics and Employee Engagement
Positive perceptions of an organization’s ethical culture
are associated with higher levels of engagement
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Ethics and Employee Engagement
Employees who observed misconduct were less
engaged than those who did not
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Ethics and Employee Engagement
Engaged employees are more likely to report
misconduct when they witness it
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Ethics and Employee Engagement
Success Factors:
Host management discussion sessions with small
employee groups
Highlight ethics measurements in the annual report to
show its importance to the organization
Allow employees to donate time to local
charities/projects on the clock
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Generational Differences
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Generational Differences
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Generational Differences
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Generational Differences
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Generational Differences
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Generational Differences
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Generational Differences
Success Factors:
Understand that the younger employees need
different information and communication strategies
If you have an “Ethics Advisory Group”, ensure there
are representatives from all age groups
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Employee Reporting
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Employee Reporting
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Employee Reporting
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Employee Reporting
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Employee Reporting
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Employee Reporting
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Employee Reporting
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Employee Reporting
Success Factors:
Include specialized reporting training for managers
Have the anonymous reporting system go through the
corporate office or offsite instead of at a local level
Provide a program that emphasizes the importance,
safety and effectiveness of reporting
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Retaliation
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Retaliation
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Retaliation
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Retaliation
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Retaliation
Success Factors:
Create a monthly “Ethics Report” that highlights issues
that were raised and how they were handled
Demonstrate pride in the company standards and
discuss/display them whenever possible
Be very meticulous with your process preventing
retaliation
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Top Management’s behavior has a huge impact on a
company’s ethics and culture
During times of higher scrutiny, a more favorable perception
of a company’s culture will occur
Younger employees are at a higher risk to be affected
negatively by a company’s culture
Cost saving techniques negatively impacts employees
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What We Learned
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Important Tips
Executive officers provide talking
points about ethics for
supervisors and managers
Recognize the risk groups in your
organization
Train managers to handle ethical
dilemmas
Show that the leadership “gets it”
Live it
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Discussion
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Ethics Resource Center
www.ethics.org
703-647-2185
Thank You!