Questions? Call 963-1852 or visit www.MarBorg.com

New Customer Resource Guide

MarBorg Industries

County of Santa Barbara – Semi-Automated Service

2018- V1

MarBorg Industries is a family owned and operated business that has provided exceptional service and customer satisfaction in the greater Santa Barbara area for more than 70 years. We hope that this guide will provide useful information regarding the programs and services we offer. If you have any additional questions, please don’t hesitate to call us at (805) 963-1852. More information is also listed on our website, www.marborg.com.

In addition to the residential collection services described here, we also provide construction site offices; roll-off containers for high volume trash producers; storage containers for commercial and construction use; portable restrooms and shower trailers; temporary fencing; and a residential and commercial recycling program, including construction debris recycling. At MarBorg Industries, service is a family tradition, and our number one priority. Welcome to the neighborhood!

The Borgatello family began waste collection in 1936.

Contact InformationOffice: 728 E. Yanonali St, Santa Barbara CA 93103Mailing Address: PO Box 4127, Santa Barbara CA 93140Phone: 805-963-1852 or toll-free 800-798-1852Fax: 805-962-0552e-mail: service@marborg.comWebsite: www.marborg.com

About MarBorg Industries

Printed on 100% post-consumer content recycled paper with vegetable based ink.

Your Trash Service Includes

MarBorg offers the options of curbside pick-up with free, easy-to-maneuver, wheeled carts for trash, green waste, and recycling, as well as backyard collection service. Curbside wheeled carts are available in 95, 65, and 35 gallon sizes. Backyard cans are available in the 32 gallon size (not pictured) for trash and greenwaste only. You may provide your own trash cans, or MarBorg cans will be provided for your use, free of charge. To change services or adjust your service volume, please contact us at 805-963-1852. With curbside pick-up, wheeled carts must be brought to the curb by 6:00 am on your collection day.

Greenwaste

Trash

95 gal 65 gal 35 gal

95 gal 65 gal 35 gal

Recycling

95 gal 65 gal 35 gal

Your trash service subscription includes unlimited recycling collection. Trash and greenwaste are collected every week, and recycling is collected every other week. Rates are generally updated each July 1st. Current rates are located on our website, www.marborg.com/collection-rates-santa-barbara. If we miss your service, please call the office within 24 hours so that we can send a vehicle to empty your containers. If service is missed due to inaccessible containers, a go-back charge may apply.

Container Options

What Can I Put in Each Container?

ALL METAL No full or partly-full containers.

No oil filters.

ALL PLASTIC No Styrofoam or packing peanuts.

No plastic bags

GLASS BOTTLES & JARSNo window glass or drinking glasses.

RECYCLING

This bin is for all metal, cardboard, paper, milk cartons, tetra packs (shelf stable, boxed juice, soy milk, and soup), hard plastics, and glass bottles. No heavy soiled paper or plastic, plastic bags, film plastics, straws, drinking glasses or window glass, Styrofoam, or any partially/full containers.

PAPER & CARDBOARD Now including rinsed aseptic containers (i.e. milk cartons,

ice cream containers, juice boxes, soup cartons, etc.)!No paper plates, towels, napkins.

No food residue.

What Can I Put in Each Container?

GREENWASTE

YESGrass, leaves, flowers,

yard trimmings, ivy, plants

and small branches.

NOPalm fronds, pampas grass, food,

animal waste, plastic bags, nursery

pots, dirt, rocks or smelly socks!

This bin is for branches, grass clippings, cut flowers, ivy, leaves, and plants. No palm fronds, succulents, dirt, rocks, pet waste, or food.

This bin is for material that cannot be put into your greenwaste or recycling, and is not household hazardous waste. Please note that everything you put into this bin ends up in the landfill!

What Can I Put in Each Container?

TRASH

Holiday Schedule

MarBorg Industries celebrates six holidays per year: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day. If your collection day falls on one of those holidays, or later in the week following a holiday, your collection service will be delayed by one day. Prior to each holiday that will affect your service, MarBorg sends out holiday schedule e-mail reminders. If you would like to be included on our e-mail list, which is used only for these holiday alerts, please contact our office.

Because your recycling service is biweekly, we are including a magnet that shows the dates of all recycling pickups for the year. Your trash and greenwaste are collected weekly, on the same weekday as your recycling.

Service Schedule Magnets

The magnet graphic pictured above is for example only. The magnet included in the new customer packet shows your specific pickup dates.

FREE BuLkY WASTE COLLECTION DAYS

In addition to your weekly service, MarBorg also provides two free bulky waste clean-ups per year. These clean-ups may be scheduled on any Wednesday of your choice, simply by calling our office at least one day in advance. If you pay for individual trash service, you are eligible for these clean-ups. If you pay for trash service through an association or complex, bulky waste clean-ups must be scheduled through the association.

• Allitemsmustbebroughttothecurbsideby6am.

• Allitemsmustbegeneratedfromtheaddresswearecollectingfrom.

• Looseitemsmustbebagged,boxedorbundled.

• Greenwasteneedstobebundled.Nowastefromprofessionaltreetrimming.

• Wemustbenotifiedofanyitemsthatexceed5feetinlengthor60lbssowecansendthecorrectvehicle.(Thereisnosizeorweightlimitsonitems)

• Wemustbenotifiedofanyelectronicitemssothatwecansendaseparatetruck.

• Constructionandremodelmaterialisnotacceptable(Wewillpickupdoors,windows,andtoilets).

• Nohazardouswaste(Tiresareacceptable)

• Householditemsonly--noboats,jacuzzi’s,remodelmaterial,etc.

• Appliancesandelectronicsarefree.

The following guidelines apply:

Extra Bag Tags

Up to 95 gallons of each waste stream (trash, green, and recycling) placed outside your containers will be collected for free for the two weeks following the Christmas holiday. All waste must be bagged or bundled if it is not in your collection container.

If you have extra trash or greenwaste that won’t fit in your container on your collection day, we can collect this material but additional charges may apply. Please call the office prior to your collection to authorize these charges.

Extra Waste Collection – Christmas Holiday

Misc bulky household waste (old furniture, green waste, etc)

Household Controlled waste (antifreeze, batteries, used motor oil, water-based paint, fluorescent lightbulbs)

Household Hazardous waste (oil-based paint, cleaning supplies, garden chemicals, other hazardous waste)

Large household appliances (refrigerators, air conditioners, water heaters)

Small household appliances (anything with an electric cord)

Household recyclables (cardboard, metal)

Material from construction and demolition projects

Buy-back materials (bottles, cans, etc with a California Refund Value)

How do I dispose of...

MarBorg ABOP/Buy Back Facilities

725 Cacique St, SB20 David Love Pl, Goleta

Free Bulky Waste Clean-up

Residential Collection Service

Please call the office if you have any questions about specific items, any fees or charges, and to schedule either a bulky waste clean-up or a special haul.

Special Haul

Residential Collection Service

MarBorg C&D Facility

119 N Quarantina St, SB

uCSB Hazardous Waste Facility*

Mesa Rd, UCSB

County Transfer Station*

4430 Calle Real, SB

* These facilities are not owned or operated by MarBorg Industries.

MarBorg offers a free mail-in household sharps collection program. If you would like a sharps container, simply call the office to order one. We will deliver a sharps container in

a postage-paid box. When your container is full, pack it into the box and mail the box to the listed address. A new sharps container may be ordered at any time.

Household batteries contain hazardous chemicals and cannot be placed in your recycling or trash containers. Please cover the poles of the batteries with tape,

place the batteries in a zip-top bag, and place the bag on top of (not inside) your recycling cart on your regular recycling collection day.

Sharps Collection

Curbside battery Collection

If you would like to haul your waste to a disposal site, there are several options available. Bulky items are accepted at MarBorg’s Construction & Demolition Recycling Facility (119 N. Quarantina St) and at the County South Coast Recycling & Transfer Station (4430 Calle Real). Please see our website for more information about what is accepted at each site, as well as any charges that may apply.

Please see the chart on the previous pages for more information about self-haul options.

Self-Haul Options

Hazardous and Controlled Waste

Some materials are hazardous and may not be put into your curbside collection carts. This includes controlled waste such as antifreeze, water-based paint, motor oil, fluorescent lights, and electronics, and hazardous waste such as cleaning products, fertilizer, and oil-based paint.

This material may be taken to one of several drop-off sites in the Santa Barbara area. MarBorg operates two drop-off facilities for controlled waste. The County of Santa Barbara operates a hazardous waste center on the UCSB campus. All of these sites are free for residential customers, but charges may apply to businesses.

Please see the chart on the previous pages for details.

Payment Options

Pay By Phone: You may call our office at 805.963.1852 during business hours, 7:00 am-5:20 pm M-F and 7:00 am-3:00 pm Sat, to make a payment with a major credit card.

Auto Pay: Please visit the “Pay Your Bill” section of our websiteto sign up for all Auto Pay services.

Pay Your Bill Online: This is a secure payment site where you may sign up for an online account. Please see your latest statement for details about how to sign up.

Mail Payment: The bottom portion of each bill can be detached and mailed in its enclosed return envelope along with a check for your payment. When you return your payment stub you may also make any necessary corrections to your account information, such as your name or address.

Mail payment to:MarBorg Industries, P.O. Box 4127, Santa Barbara, CA 93140

In addition to multiple payment options, we also provide multiple billing options for your convenience.

If you would like to receive paper statements, no action is required and we will continue to send you a paper statement at the beginning of each billing cycle.

We also offer paperless billing options such as PDF bills and e-mail notifications.

Save paper! Save mailing expenses! Save trees! Save time! MarBorg Industries offers several options for paperless payment.

Billing Options

728 E. Yanonali St, Santa Barbara CA 93103805-963-1852 or toll-free 800-798-1852

service@marborg.comwww.marborg.com

Printed on 100% post-consumer content recycled paper with vegetable based ink.