MarkAbellon

RomCalivo

Marian Madrilejo

RedinaPalad

ArchieYao

MMENTREP | Saguinsin | 3-2011 | 3.28.2011

Let me ask some QUESTIONS

Have you ever been to an SM establishment?

….and made a transaction that ended in .xx? (.25, .50, .75, etc)

….and paid in cash?

….and the cashier asked you if it was ok that they don’t give you the change because they don’t have it?

….and you said OK?!?

OPERATION .5

• Objective– Make as much money as possible from all

transactions ending in .50 or less.• Premise– Almost all customers wont argue if the cashier asks

them if it’s OK that they don’t receive their change.

• Implementation– Top management (head office) implements an

internal “Cost Savings Initiative” to offset “rising fuels costs.”

OPERATION .5

• Implementation (cont.)– SM Management to order cashiers not to give change

to totals ending in .50 or less.

– Top management will give SM establishment managers bonuses for proper implementation.

• Assumption– Managers nor cashiers will question the integrity of

the initiative because they want to avoid conflict.

THE FACTS 2009 Figures

• SM RETAIL (non-food)– SM Department Stores …………………….. (36)

• SM RETAIL (food)– Supermarkets …………………………………… (26)

– SaveMore …………………………………………. (26)

– Hypermarkets ………………………………….. (19)

– Makro Outlets ………………………………….. (12)

TOTAL ………………………………………. (119)

Assumptions

• SM Retail Stores average 5,000 transactions per day.

• About 50% of transactions end in .50 or less.

• There are about 340 working days.

5,000 transactions per day 50% occurrences per day X P.50 P1,250 per day

P1,250 per dayX 119 Stores P148,750 per day

P148,750 per dayX 340 working daysP50,575,000 per year!

• Crime Committed: – Estafa with unfaithfulness or abuse of confidence

(Par. 4 (1) (b) Article 315 of the Revised Penal Code)

• Persons Liable:– Managers (Assuming that Cashiers are not

involve)

The Law

• Injured Party: – SM Management

Elements of the crime: • Money, goods, or other personal property is received by

the offender, in trust, or on commission, or for administration, or under any other obligation involving the duty to make delivery of, or to return, the same;

b. There is misappropriation or conversion of such money or property by the offender or denial on his part of such receipt.

c. Such misappropriation or conversion or denial is to the prejudice of another.

d. There is a demand made by the offended party to the offender.

The Law