About Us:

Products and Services Outline:

“We commit to delivering dynamic sustainable soloutions. We shall deliver leading edge Document and Product Solutions. We ensure a high code of ethics and comprehensive acknowledgement of accountability and security.”

Our Mission:

2011-2013

2008 –2010 20172014-

20162003 –20052002

Document Excellence’s Victory Timeline

• DocX wins franchise of the year again in 2009.

Franchise of the year award –again!

• Services department is up and

running in 2016.

Service Department is Open

• 2002 was the year that John Goldie opened

the doors of Document Excellence.

• Our consumables department was also

started.

START

• 2011 and 2012 marks the two consecutive

years that DocX joins the honors club.

• The Finance department was started in

2012.

DocX joins the Honors Club

• In April 2017, the West Rand branch of

DocX was opened.

• DocX celebrates 15 years of business.

NOW

• DocX wins franchise of the year for two

consecutive years in 2003 and 2004.

Franchise of the year Award

MPS SOLUTIONS

Office Automation

o Better Job Handling

o Low-Cost Print Solutions

o Production Printing Equipment

o Support & Servicing of Xerox Automation Products

o Incredible Printing Speeds and High-Quality Finishing

o Document Management Consulting & Managed Print Services

At Document Excellence, we aim to assist our customers in gaining control over their document processes by providing each of our clients with trained specialist consultants who devote themselves

toward optimising each enterprise’s business activities by customising solutions to fit the organisation’s requirements whilst cutting down on unnecessary costs.

Our Managed Print Services (MPS) and Low-Cost Print Solutions provide customers with a detailed print analytics report which illustrates the company’s overall print demand, as well as hidden cost implications from

existing infrastructure. By replacing problematic infrastructure with award-winning equipment that boasts better quality, speed & long-term

durability, we are able to create better job handling and cost control in the workplace.

Our Top-Selling Xerox Equipment Includes:

o C8000 Series WorkCentre Multi-Function Colour Printers o 3655 WorkCentre Monochrome Multi-Function Printer

o B8055 WorkCentre Monochrome Printer o Versant 180 Colour Production Printer

HowWeSimplifyWorkflowwithXeroxConnectKey®Technology–Lean6sigmaMethodologyforMPS:

Xerox ConnectKey Technology o Flexibility for mobile users o Compatible with all mobile devices

& tablets o Increased Productivity &

Collaboration o Remote accessibility

Office Consumables

We have complimented our range of office equipment with high quality consumables that aid in ensuring all office equipment runs efficiently and cost effectively.

With our Xerox genuine office supply range which is specifically formulated & tested for our products to

provide the best image quality & a better printer lifespan. In addition to this, we are able to proactively maintain our clients stationary and inventory stock levels by

doing stock takes and replenishing levels in the office.

Our Products Include: o Copiers

o Scanners

o Office Stationary & Replenishment Services

o Toners & Drums

o Cleaning Materials

Communications Connectivity Services: 1. Connectivity Solutions (as well as failover):

o MPLS Network o Premium (1:1) o Lite (5:1) o Community (10:1) o Broadband o Fiber o LTE Advance o Wireless

2. Cloud/Hosted Solutions:

o Voice/VOIP infrastructure o Video Conferencing o Email Services o Virtual Private Servers & Data Centre o Collaboration o Managed Security o Online Backup o Wi-Fi o Web Hosting

3. 3. Disaster Recovery 4. 5. 4. Firewalls (Hosted & On-Site) 6. 7. 5. Voice/ VOIP (Voice over IP):

o Automatic Failover Solution o Free Inter-Branch Calls o Number Portability o High Quality Voice Transmission o BYOD (Bring your own device)

6. Video Conferencing

7. Communication services: o Voice Recording o Playback o Telephone management System o CLI o Random Number Generator o Number Porting o PABX infrastructure

8. Security & Biometrics:

o Biometric Systems o Remote Access Control o CCTV HD Cameras o Intercom Systems o Fire Detection Systems

Services Service Solutions: Our customer-orientated focus to our business practices is exemplified through our exclusive service Centre which provides clients with a highly skilled and proficient support service for all office equipment

sold. In this department, we are able to oversee both hardware and integrated software solutions on our client’s behalf. This is achieved through our managed print services team who work tirelessly to ensure

that the client’s business and print environment are running at optimum levels at all times. Additionally, we are able to provide clients with both on-site and remote support through software applications installed on the printer’s network. By utilising Xerox’s XPPS, Paper Cut, Equitrac and FM

Audit, it enables us to provide remote monitoring & reporting. This process also allows for preventative maintenance, boosting our customers print efficiency and solving problems at a faster rate.

Key Components of our Services Include:

1. Services This section of our company keeps the customers’ machines in optimal working order. Our workforce is available to book your service call and manage your needs and expectation for a great service experience.

2. Support Our highly trained staff and specialised technicians will ensure the best quality workmanship and professionalism to best support every part of the Doc X service experience.

3. SLA A Service Level Agreement is a contract between Doc X and the end user that defines the level of service expected from the service provider and as such we expect nothing but the best for our customers and will endeavour to provide amazing service at all times. We have various levels of SLA’s dependent on your service and timeline requirements to ensure and guarantee uptime.

4. Customer Satisfaction

Giving our customers the reassurance that our services and product offering is cost effective and of a high quality.

Finance Finance Solutions: Given everything that we have to offer by adding our own in-house finance company means that not only do we have the means to be ‘the answer to all your business needs’ but we also provide the means to

finance them. Service offering includes:

o Flexible tailor-made financial solutions

o Freedom to upgrade and change equipment and systems during contract

o Rental Service Solutions.

o Avoiding equipment and technology redundancies through our innovative finance offering.

Benefits of Rental Agreements: Purchasing equipment depletes an organisation’s cash reserves as the equipment purchased is subject to

become obsolete technology that the organisation will struggle to resell at a later stage. Therefore, renting avoids major capital expenses as it enables the client to pre-plan cash flows and protects cash reserves. This is because rentals are generally off the balance sheet & asset register as it seen as an operating

expense which is therefore a 100% tax deductible. Cash or equity can subsequently be invested in the client’s core business interests.

Corporate Sustainability At Document Excellence, we are dedicated to integrating a sense of sustainability into our business

processes by ensuring that we are able to maintain a healthy balance between the social, environmental and economic demands in our business strategy.

As a certified Xerox partner, we are committed toward simplifying the way work is conducted, by supplying service solutions and hardware that are infused with sustainability measures to reduce our environmental

impact.

Additionally, we support the recycling of cartridges and toner containers intended for re-use within the supply chain. As technology evolves, software such as the Cloud and Xerox Connect Key technologies encourage less dependency on paper and direct workflows toward a virtual environment that simplifies

the accessibility and communication of company data.

Following the triple bottom line concept toward sustainability we are not only focused on our environmental impact but also on our social and financial implications in the business environment. Consequently, as we are a profit-making enterprise we are committed to delivering products and services at the highest level of

quality for the company’s primary and secondary stakeholders.

Dealer Network As one of Johannesburg’s premier suppliers in managed print and automation products, we ensure our services are in close proximity to our target market in order to deliver a faster response time. Our current

operations are situated across Gauteng with a physical turn-around time of 4 hours and an immediate response time for all off-site remote operations that can be handled from our offices.

Managing Director

Office Manager Consumables Manager

Major Accounts Team

Administration Credit Controller Marketing Human Capital Consumables Team

IT/CommunicationsManager

DirectSalesManager

WarehouseManager

ServiceManager

Technicians Sales Team Sales Team Warehouse Technicians

Company Structure

Core Company Values

Professionalism- Document Excellence is committed to delivering services with the highest standards of integrity and professionalism and we therefore strive to honour contractual agreements, budgets and deadlines made with clients.

Service- As a consumer orientated enterprise we firmly believe in delivering the highest quality of service

to our clients by ensuring our consultants are well trained and dedicated toward assisting our customers with their business requirements.

Growth- We believe that innovation acts as a catalyst toward business growth & through our product offering of cutting edge technology we promise to increase our client’s business performance by optimising

their business activities.