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February 2020 Smriti Jaggi Product Management Compromised Credentials, Customer Satisfaction and Your Bottom Line

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Page 1: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

February 2020

Smriti JaggiProduct Management

Compromised Credentials, Customer Satisfaction and Your Bottom Line

Page 2: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Data Breaches are becoming bigger and more frequent each year.~4.1 B records were breached in first half of 2019 alone!

2.5 million Xbox and PlayStation gamers' details

hacked60 Million Dropbox User details stolen

7 Million Accountsfor Minecraft Community ‘Lifeboat’

145 million Social Security numbers, 99 million addresses and more

1 Billion users affected

1.7 million Imgur user accounts were compromised

vBulletin forums hacked;

819,977 accounts leaked on hacking forums

3,120 employees and contractors had their login information compromised

1.5 million Instagram users13 Infected Android Apps on Google Play Phishing Instagram Accounts

2.5 million Xbox and PlayStation gamers'

details hacked

Page 3: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Data Breaches are becoming bigger and more frequent each year.~4.1 B records were breached in first half of 2019 alone!

3,120 employees and contractors had their login information compromised

7 Million Accountsfor Minecraft Community ‘Lifeboat’

145 million Social Security numbers, 99 million addresses and more

1 Billion users affected

Millions of Steam game keys stolen

2.5 million Xbox and PlayStation gamers' details

hacked1.5 million Instagram users13 Infected Android Apps on Google Play Phishing Instagram Accounts

vBulletin forums hacked;

819,977 accounts leaked on hacking forums

1.7 million Imgur user accounts were compromised

2.5 million Xbox and PlayStation gamers'

details hacked

60 Million Dropbox User details stolen

10+ Billion

Page 4: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Data Breaches - Stats at a glance…

Page 5: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

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After any breach: Reset user password! Hurts User Engagement!~14% users return less frequently when forced to reset password

Page 6: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Case Study of Yahoo’s Data Breach

1

Page 7: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

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Yahoo breach was detected after 3 yrs

Yahoo Breach

Breach Discovered

7/20168/2013

Page 8: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

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Credentials available on dark web after 3 yrs

Yahoo Breach

Breach Discovered

Most credentials for sale on dark web

Some credentials for sale on dark web

7/20168/2013

Page 9: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Credentials now also available on pubic sites

Yahoo Breach

Breach Discovered

Most credentials for sale on dark web

Some credentials for sale on dark web

When current methods find the stolen credentials

7/20168/2013

Page 10: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Monetization of the credentials began way back in 2013

Yahoo Breach

Credential Stuffingstarts

Breach Discovered

Most credentials for sale on dark web

Some credentials for sale on dark web

When current methods find the stolen credentials

7/20168/2013

Page 11: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Hackers sell the credentials on dark web only after monetization

Stolen credentials not available on dark web

Yahoo Breach

Breach Discovered

Most credentials for sale on dark web

Some credentials for sale on dark web

Credential Stuffingstarts

When current methods find the stolen credentials

7/20168/2013

Page 12: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Hackers sell the credentials on dark web only after monetization

Stolen credentials not available on dark web

Yahoo Breach

Breach Discovered

Most credentials for sale on dark web

Some credentials for sale on dark web

Credential Stuffingstarts

When current methods find the stolen credentials

7/20168/2013

Peace_of_Mind said the data dates back to 2012 and that he had been selling them privately since late 2015.

Page 13: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

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Value of Stolen Credentials over time

2

Page 14: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

Stolen credentials decrease in value over timeDark web has only a fraction of spilled credentials

Page 15: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

Hackers monetization of credentials first to gain maximum value

Page 16: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

Credentials are then sold to associates to get additional ROI

Page 17: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

Credentials made publicly available on dark web in Phase 3

Page 18: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

Data breaches take time to be reported publicly

Page 19: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

Larger group of attackers leverage publicly spilled credentials

Page 20: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

Too late!

When is the right time to identify spilled credentials?

Page 21: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

Here is when you need to identify spilled credentials

When is the right time to identify spilled credentials?

Page 22: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

...it is recommended that passwords chosen by users be compared against a “black list” of unacceptable passwords. This list should include passwords from previous breach corpuses, ...

Against what? Most dark web content already stale and recycledNIST recommends checking customer credentials

Page 23: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

...it is recommended that passwords chosen by users be compared against a “black list” of unacceptable passwords. This list should include passwords from previous breach corpuses, ...

Check Quality of Customer CredentialsAgainst what? Most dark web content already stale and recycledNIST recommends checking customer credentials

Page 24: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

...it is recommended that passwords chosen by users be compared against a “black list” of unacceptable passwords. This list should include passwords from previous breach corpuses, ...

T O O O L D

Against what? Most dark web content already stale and recycledNIST recommends checking customer credentials

Page 25: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Dark web credentials may offer <10% coverage at best

Billions of credentials are stolen

Only a fraction are available in dark web

Some spills are detected (later)

Page 26: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Solution: Blackfish

3

Page 27: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

BlackfishN E T W O R K

Blackfish Network: most complete list of spilled credentials

Page 28: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

BlackfishN E T W O R K

9+ BillionPublicly Available

Credentials

BlackFish not only includes publicly available credentials…

Page 29: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

Tier 1 attacksAttacker

Day 0 Data Breach

Tier 4 attacksPublic

Tier 2 attacksAttacker’s Associates

Tier 3 attacksDark web

Day 456Avg time before

breach is reported

Cre

dent

ial S

pill

Valu

e

BlackfishN E T W O R K

500 MillionActively Exploited

Credentials

9+ BillionPublicly Available

Credentials

… but also includes actively exploited credentialsShape has the most complete list of spilled credentials

Page 30: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

Confidential /

10M+ Users have their credentials leaked in data breachesRoughly 7/10 queries to Blackfish for personal email addresses results in a hit…

Page 31: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

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Exploited Credentials NOT publicly available on Dark Web: 96%

Friday Saturday Sunday Monday Tuesday Wednesday Thursday

Page 32: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

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Exploited Credentials NOT publicly available on Dark Web: 96%

Friday Saturday Sunday Monday Tuesday Wednesday Thursday

As soon as stolen credentials are tried anywhere

they are rendered useless everywhere.

The BlackFish Network

Page 33: New Compromised Credentials, Customer Satisfaction and Your … · 2020. 9. 5. · vBulletin forums hacked; 819,977 accounts leaked on hacking forums 3,120 employeesand contractors

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