new cicada place · 2016. 4. 1. · welcome letter ... families at some time experience difficulty...

Cicada Place Orientation Manual – Updated March 2016 1

Cicada Place Orientation Manual

Nelson Community Services Centre


Table of Contents Welcome to Cicada Place ...........................................................................................................................................5

Who are we? ...............................................................................................................................................................6

Living at Cicada Place.............................................................................................................................................6

The Story of our Name ..........................................................................................................................................6

Staff Hours ...................................................................................................................................................................7

All about Nelson Community Services Centre ................................................................................................8

Our Mission .................................................................................................................................................................9

What We Value ..........................................................................................................................................................9

NCSC Today.................................................................................................................................................................9

What We Do ............................................................................................................................................................. 10

Living at Cicada Place............................................................................................................................................... 11

Start-Up Items ........................................................................................................................................................ 12

Use and Care of Air Conditioners, Heaters, Fans, and Oven ............................................................. 13

Laundry...................................................................................................................................................................... 14

Garbage ...................................................................................................................................................................... 16

Recycling Program ............................................................................................................................................... 16

Parking ....................................................................................................................................................................... 17

Keys and Security.................................................................................................................................................. 17

When Should I Contact the Caretaker? ....................................................................................................... 17

Utilities ....................................................................................................................................................................... 17

Energy Saving Tips ............................................................................................................................................... 18

Cable ............................................................................................................................................................................ 20

Insurance .................................................................................................................................................................. 20

Kitchen Safety ......................................................................................................................................................... 20

Kitchen Maintenance........................................................................................................................................... 20

Bathroom Maintenance and Cleaning ......................................................................................................... 20

Additional Cleaning Tips ................................................................................................................................... 21

Safety Tips ................................................................................................................................................................ 22

Christmas Trees ..................................................................................................................................................... 23

Apartment Checks ................................................................................................................................................ 23

Fire Preparedness................................................................................................................................................. 25

Guidelines ...................................................................................................................................................................... 27

Babysitting Guidelines........................................................................................................................................ 28


Expectations of Visitors ..................................................................................................................................... 29

Schedule “A” – Rules and Regulations ........................................................................................................ 30

Schedule “A” - Addendum ................................................................................................................................. 32

Violation Consequences ..................................................................................................................................... 33

Moving out of Cicada ................................................................................................................................................ 34

Move-Out Checklist .............................................................................................................................................. 35

Resources....................................................................................................................................................................... 36

Emergency Phone Numbers ............................................................................................................................ 37

Support Phone Numbers ................................................................................................................................... 37

Consent Forms and Agreements ........................................................................................................................ 38

Welcome Letter...................................................................................................................................................... 39

Independence for Youth Program Agreement ........................................................................................ 41


Welcome to Cicada Place

Please take a look through this orientation manual for information

you might need while living at Cicada. This information is to help

you learn about your new apartment and living on your own. You

might already know some of this information, but who knows, you

might learn a little something new. Staff at Cicada are always here to

help you – don’t be shy to ask for what you need.


Who are we?

Nelson Community Services Centre's Cicada Place opened its doors in May of 1999. Cicada Place is a first of its kind, providing 10 supported housing units to youth ages 16-22 years. Youth must be attending school, working, a combination of working and going to school or actively seeking employment. Youth enter into a Program Agreement with Nelson Community Services Centre and this must be honoured to reside at Cicada Place. Cicada Place is a drug, alcohol and tobacco free environment.

Cicada Place is considered transitional housing in order to support youth to prepare for full independence. Two years is generally the average stay. Youth participate in a weekly life skills group and staff are available for individual support.

Cicada Place is also home to our Community Outreach Worker who is available to assist those 19 or older who are homeless, at-risk of homelessness or in need of support to find or maintain housing.

Living at Cicada Place

All youth in our program get to participate in an exciting weekly life-skills group. At "group" you will make great social connections, learn how to cook nutritious meal, find out about community resources and learn many other important life-skills.

The Cicada Place team provides individual support to youth in the program. Cicada Place staff are trained in youth services and are skilled at dealing with youth issues.

The Story of our Name

The name "Cicada"• was chosen by the youth for its symbolism and analogy to youth development. The Cicada takes 17 years to mature. During this transitional phase, it exudes a foam for its warmth and protection which is symbolic of our housing facility. It is also a symbol of rebirth in Chinese folklore.


Staff Hours

Staff at Cicada Place are typically available Monday to Friday from 9:00AM- 5:00PM On Thursdays, staff are working later to accommodate the Life Skills group and will typically be onsite from 7:00-9:00PM The Caretaker can generally be contacted from 6:00PM-9:00PM if you need extra support. If it is an emergency, contact the caretaker anytime. It is also important to note that there are no staff on the premises on weekends or statutory holidays. It is an NSCS policy that staff turn off their cell phones after work hours. Please don’t be alarmed if you do not get a reply from a call or text until office hours.


All about Nelson Community Services Centre


Our Mission

The Nelson Community Services Centre (NCSC) assists people to define the issues affecting them and to determine their own resolutions in recognition of the fact that all individuals and families at some time experience difficulty in their lives.

Further, the NCSC maintains program flexibility to allow us to respond, in cooperation with government and other organizations, to the changing needs in our community.

What We Value

Each person's right to be heard, to be safe, to have information, to make choices and to take control of one's life.

Accessible, free programs and services. Ethical service delivery. Non-discrimination. Confidentiality. Teamwork. Being connected to our community and grass roots. All components of a healthy community. Professionalism in our work. Respect for each other and our skills, experiences

NCSC Today

NCSC is a thriving, multi-service, multi-funded non-profit agency that has been working in our community since 1972. NCSC has a volunteer board of directors who share the vision, mission and values of the organization.

NCSC receives most of its funding from the Provincial Government and also receives donations and support from the community.

NCSC was first accredited in 2006 by the Council on Accreditation (COA) and employs professional counsellors, support workers and outreach workers. Services are provided out of three sites: Main Office, Cicada Place and the Aimee Beaulieu Transition House.


What We Do

Nelson Community Services Centre offers counselling and support services, outreach services, parenting services, shelter and support services at the Aimee Beaulieu Transition House and youth services and housing support at Cicada Place.

Nelson Community Services Centre (NCSC) is located at:

#201 - 518 Lake Street Nelson, BC V1L 4C6

Phone: 250-352-3504 Fax: 250-352-3750 Email: [email protected]

Office Hours: Monday to Friday 8:30 a.m. to Noon and 1:00 p.m. to 4:30 p.m. We are closed for lunch, weekends and stat holidays.

NCSC Main Office Site is on the second floor of the Community First Health Co-operative Building on Lake Street. This short street runs parallel to Front Street.

mailto:[email protected]


Living at Cicada Place


Start-Up Items

KITCHEN: ● toaster ● silverware-spoons, forks, knives ● 4 bowls, dinner plates and small plates ● 4 glasses and mugs ● rubber spatula and metal spatula ● soup ladle ● wire whisk ● vegetable peeler ● baking supplies ● can opener ● mixing bowls ● 2 cookie sheets ● pizza pan ● kettle ● salt and pepper shakers ● set of pots and pans ● frying pan ● set of knives ● ironing board and iron ● electric hand mixer ● colander ● dish rack and drain pan ● tea pot ● coffee maker or pot ● casserole dish ● juice container ● cheese grater ● measuring cups and spoons ● cutting board ● plastic food containers ● garbage can ● tea towels and dish cloths BEDROOM: ● 2 sets of sheets and pillowcases ● 1-2 pillows ● quilt or blankets ● alarm clock ● hangers BATHROOM: ● waste basket ● soap dish ● face cloths and towels ● bath mat ● toilet bowl brush CLEANING SUPPLIES: ● broom and dust pan ● mop and utility pail ● clothes hamper ● laundry basket ● rubber gloves ● garbage bags ● multipurpose cleaner ● window cleaner ● cleaning cloths ● laundry soap OTHER: ● hammer, tape measure, screwdriver, flashlight, scissors


Use and Care of Air Conditioners, Heaters, Fans, and Oven

Air Conditioners

Ideal Setting – High Cool – 10-14. Clean filter screen every 2-4 weeks. If ice builds up on unit or water is leaking into the apartment from the unit, please

Contact the Caretaker Immediately. Do not block air intake (on front) or air output (on top.) Turn Off air conditioner when leaving the apartment for long

periods or days (holidays, etc.) Heaters Ideal Temperature is 20. Do not block heater with furniture etc. CAN CAUSE FIRE. Heaters can easily burn children. Heaters become VERY HOT. Turn heat to Low 10 – 15 when NOT AT HOME. Range Hood and Fan Keep clean of grease. Clean filter regularly. Self-Clean Oven Do NOT use any type of cleaner, oven or otherwise, on the inside of the oven.

Check with the Coordinator or Caretaker for instruction on self-clean oven cycle. You MUST BE AT HOME DURING THE CLEANING CYCLE – Approximately 3 ½ Hours.

Revised June 2010


Laundry

Washer and dryer is available on the main floor from 7:00AM to 11:00PM daily. Never done laundry before? That’s okay – just let us know and we can show you how!

Laundry etiquette:

1) If you are going to leave your laundry while the machines are running, time your return so your clothes aren’t sitting in the washer and dryer for hours.

2) If someone fails to follow rule #1, it is acceptable to remove their items and place them neatly on top of the machines or counter.

3) Only put the recommended amount of detergent and/or bleach in the machine.

4) If your dryers have lint screens, clean out the lint screen after you are done with the dryer.

5) Throw away your empty detergent bottles and dryer sheets.

6) When you are finished with a machine, leave the door open to indicate it is not in use.

7) If you find a machine isn’t working and stole your money, please contact the caretaker


Garbage

We encourage all tenants to participate in helping to keep your environment healthy and safe. Please do your part Large items are the responsibility of the tenant and arrangements must be made to remove them from the property. Where: Garbage can be brought down to garbage cans behind the building – exit through the back door. When: Please take care of your garbage frequently – do not let it build up. Etiquette: Please make sure that your bags are properly tied and not leaking before taking them out of your apartment.

Recycling Program

Let’s work together to recycle as much as we can. Please bring your recycling to the bins located in the laundry room. Here are some guidelines for what can be recycled:

Acceptable Materials:

Newspapers

Magazines

Junk mail

Flattened food boxes

Milk jugs (rinsed)

Cans

Plastic containers

Metal food and beverage cans and containers

Dry flattened cardboard

Plastic bags

Unacceptable Materials:

Styrofoam

Ceramics and/or dishes

Lightbulbs

Food waste

Plastic film

Glass

Products and materials covered under existing product stewardship programs, such as computer equipment, televisions, paint, used motor oil, tires and tetrapak dairy cartons


Parking

There is no on-site parking available to residents.

Keys and Security

You are issued a FOB for the front door, a key to your apartment, and a key to the mailbox. It is your responsibility to ensure that you don’t lose your key. If you need a replacement key, please notify staff and you will be issued a replacement with a small fee. Everyone must do their part to ensure the building is as safe and secure as possible:

Do not prop open entrance doors to building Entrance systems have been installed

for your safety – be sure you know who you are “buzzing in”

Do not open the door to strangers, or anyone who is not your guest

Apartment doors should be locked at all times – this is your main security

Use the peephole – do not open the door if you do not feel safe

Someone loitering, looking suspicious, or trying doors? – Please tell the caretaker

Property of person being threatened – call the police 9-1-1

When Should I Contact the Caretaker?

For an emergency, such as a fire, contact 9-1-1

To report any needed repairs or maintenance To report any electrical outages To report vandalism in building To report any suspicious people or activity If your fridge or stove stops working For help in an emergency

Utilities

Your basic utilities are covered in your monthly resident fee.


Energy Saving Tips

Lights:

Turn off lights when you are not in your apartment

Water:

Always report water leaks to the caretaker as soon as possible

o Report water dripping under sinks o Running toilets are big water wasters o Report standing pools of water o Avoid using flushing toilets to dispose of ordinary

trash. o Take shorter showers. o Avoid letting the water continually run while shaving, brushing your teeth, or

washing your face

Air-conditioning:

During warm or hot months, close the windows and doors to your home early in the day to keep cool air in.

Close window coverings on the sunny side of the house during different times of the day; this can lower the temperature dramatically.

When leaving your residence, turn the air-conditioner up a few degrees, a closed house without activity normally stays cooler. This is particularly important when going on vacation.

Heating:

During the cooler months, keep all windows and doors tightly closed. Report any major drafts to the caretaker. Use a reasonable level of heat in the residence. Sometimes, turning down the heat just a

few degrees can reduce an energy bill. Turn the heat down during the night and use warm covers and comforters. When leaving home, turn down the temperature on the thermostat. Do not turn the heat completely off. It will take more heat for a cold house than it will

save. In addition, this could cause pipes to freeze, which will cause more problems.


Cable

Tier 3 cable is included in your monthly cable/laundry fee.

Insurance

Although our building is covered under the agency’s insurance, your contents and belongings are not covered under the insurance policy. It is wise to purchase your own rental insurance. Rental insurance can be purchased through a variety of insurance agencies in town. If you are interested in purchasing insurance and don’t know how, please ask any of the staff at Cicada to help you with this.

Kitchen Safety

Grease and fat fires are a leading cause of home fires in Canada, so be extra careful when doing this kind of cooking. Here’s what to do if grease in a pot or pan catches fire:

Smother the flames by covering the pan with a lid Turn off the heat immediately Use baking soda (flour can be explosive) on shallow grease fires NEVER throw water on a grease fire Do not place pans/containers under the stove, there is open flame in this area Call 9-1-1

There is a fire extinguisher located on each floor

Kitchen Maintenance

Clean is easier when you use a preventative approach Always put away food and wipe up food debris Do not allow grease to build up in kitchen; use a sponge and soapy water regularly

on countertops, stovetops, and hood filters Avoid cooking with very high heat. This will add to more grease build-up and cause

damage to appliances. It can also be dangerous

Bathroom Maintenance and Cleaning

Avoid mildew by venting bathroom properly, particularly after baths and showers Clean bathroom tile or other surfaces regularly to help prevent the buildup of grime Clean toilets regularly to avoid buildup of grime, rings, and mildew Mop tile, wood, and linoleum to avoid dust bunnies and grime


Additional Cleaning Tips

It is not always necessary to purchase expensive cleaning products. Vinegar, baking soda, ammonia, and salt are some inexpensive cleaning products with many uses. They also are helpful for people who have allergies to cleaning products. They can be better for the environment than commercial products

Air freshener: o Place a bowl of vinegar in

the kitchen or bathroom to absorb odors

Drains o For a great once-a-month

drain cleaner, pour 1/2 cup baking soda into the drain, follow with 1/2 cup white vinegar — it will foam. Cover and let sit 30 minutes and then flush with cool water.

o For stubborn, slow-running drains, pour 1-cup baking soda and 1-cup salt down the drain. Follow this with 2 quarts boiling water. Let sit 30 minutes, and then flush with cool water.

Tile countertops: o To clean ceramic tile, where mold and mildew accumulate, use a combination of

1/4 cup baking soda, 1/2 cup white vinegar, 1-gallon warm water, and 1-cup ammonia.

o Alternatively, regularly clean kitchen surfaces by using a spray bottle mixed with Â½-cup vinegar and a quart of water.

Glass cleaner: o When glass-cleaning products leave residue on bathroom mirrors, mix 3

tablespoons of vinegar with a quart of water in a clean plastic spray bottle. o Spray glass and wipe with a clean paper towel.


Toilets: o Remove waterline marks in the toilet bowl by pouring in 2 cups of white vinegar.

Let soak overnight, then flush to rinse. If this does not work, rub the waterline mark with a wet pumice stone.

Carpet stains: o Vacuum the carpet if the stain is dry. o If the stain is still wet, blot gently to remove excess, do NOT rub. o Lightly soak the carpet stain with clean water first to remove the stain â€“ blot,

do NOT rub. o If the stain remains, mix a 3 Tablespoons of vinegar with a quart of water in a

spray bottle and spray the stain; blot again; do NOT rub. o If this fails, consult a professional carpet cleaner immediately; the longer you

wait may mean the stain may not come out.

Carpet odor: o Regular vacuuming cures most carpet odors, but if carpet odors persist, lightly

sprinkle the carpet with baking soda and vacuum thoroughly, removing all baking soda from carpet. Repeat if necessary.

Safety Tips

The safety of you and your family is important to our Agency and many things can affect it. Here are some tips to follow:

Unplug all heat-producing appliances like toasters, irons, and coffee makers when they are not in use to prevent fire hazards.

Never leave a stove or oven unattended; turn off all stove and oven appliances when you leave the house.

Never leave heating pads and electric blankets on indefinitely and turn them off when you leave the residence to prevent fire hazards.

Never leave water running unattended in a plugged bathtub or when leaving the residence.

If you have an upstairs bathroom and you see water in the ceiling below, particularly in a light fixture, report the leak immediately to The Landlord.

Do not operate electrical appliances while standing or sitting in water. Avoid using blow dryers, curling irons, radios, TVs, or other appliances while in a bathtub

or over a sink filled with water. If you have small children, use child protector plugs when you are not using outlets Do not overload extension cords with too many appliances.


Place lamps on level surfaces and use the correct wattage. Avoid running extension cords over walkways, under rugs, or any other place that could

cause tripping. If you suspect an electrical problem, report it to the Caretaker immediately. Do not remove smoke alarms, particularly if they are beeping. Smoke alarms are for

safety and removing them can endanger all residents and guests. Contact the caretaker if your smoke alarm is malfunctioning.

Do not allow children to leave toys on walkways and sidewalks. Replace outside light bulbs so you can utilize lights properly when it is dark.

Christmas Trees

Only artificially Christmas trees are allowed in the building and in your apartment.

Apartment Checks

When you move into Cicada Place, you are given a copy of the Apartment Check form. It is a

guideline for maintaining your home. Once a month, on the last Thursday of the month, staff

will help you go through an Apartment Check process to see how you are doing with

maintaining your home. This is not an intrusive process, but it is meant to be helpful as you are

transitioning to living more independently. Feel free to keep a copy of the checklist on your

fridge to help you. If you are unsure of how to clean something, don’t be shy to ask for help.

Staff at Cicada Place are here to support you and help you learn new skills.


Apartment Checklist

Name: ____________________________________ Date: ___________ Overall Score: ____________ Front Entry:

Uncluttered Floor washed

Kitchen: Dishes washed Garbage/Recycling out Floor washed Oven/stove cleaned Filter above stove Counters clean Fridge clean

Living Room: Tidy Vacuumed Tables cleaned

Bedroom: Tidy Vacuumed Clothes away Bed made

Bathroom: Toilet clean Tub clean Garbage out Floor washed Sink/counter clean

Comments:__________________________________________________________________________________________________________________________________________________________________________________________________________


Fire Preparedness

Know the location of the two exits closest to your area. Count the number of doors between you and each of those exits, in case you must escape through a darkened, smoke-filled corridor where you cannot read the names on the doors.

Learn where the nearest fire alarm is located and how to activate it.

Post the 911 Fire Department Emergency Number on your phone.

Learn the sound of your building’s fire alarm.

During the annual fire drill, which will be conducted by the Fire Safety Director, do the following:

Review the basic In Case of Fire procedures posted in the corridors, and Evacuation Procedures. Ensure you know who the Fire Safety Director and Deputies are, and how to contact them. Read the information provided in Occupant Fire Prevention, Preparedness & Control. Volunteer to be one of two designated persons which will assist a person with special needs.

The cleaning of a smoke alarm with a vacuum cleaner at least twice a year is recommended.

Fire Evacuation

Use a building telephone only if you are safe from the fire.

Do not use the elevator.

While exiting, walk, do not run. Shut all doors behind you and alert those who have difficulty hearing that an emergency evacuation of the building is underway.

Assist a person with special needs to reach the nearest safe exit.

Try to keep exits clear by permitting others to pass. It may be necessary to locate any person’s with special needs in or near the exit, and wait for fire department assistance.

If you must use an escape route where there is smoke, stay as low as possible. Crawling lets you breathe the cleaner air near the floor as you move toward the exit.


Before you open a closed door, feel it with the back of your hand. If it is too hot, leave it closed and use your alternate escape route. If it feels normal, brace your body against the door and open it a crack. Be prepared to slam it shut if heat or smoke starts to rush in.

If all exits are blocked by fire or smoke, enter a room, preferably with an exterior window, and seal the cracks in the door with available material to prevent smoke entering the room. Phone 911 to report your situation, and attract the attention of someone outside the building by any possible means.

When you have reached the outside of the building, move away from the exits allowing others behind you to emerge.

Do not attempt to drive your vehicle from the parking area.

Do not enter the building again until permitted by a fire department officer or the fire safety director.

Portable Fire Extinguishers (located on each floor) Portable fire extinguishers are useful only if you know how to use them, if they are right for the type of fire you are fighting, and if the fire is discovered immediately. You should not attempt to fight even a small fire until people have been evacuated from the fire area and the Fire Department has been called. Never attempt to fight a fire if any of the following is true:

You are certain about how to use the extinguisher.

The fire is spreading beyond the immediate area where it started.

The fire could block your escape route.

You are alone.

How to Use A Multi-Purpose Dry Chemical Type Fire Extinguisher Remember the word: PASS

PULL the pin

AIM low, pointing the extinguisher nozzle at the base of the fire

SQUEEZE the handle, this releases the extinguisher agent

SWEEP from side to side, at the base of the fire until it appears to be out. Watch the fire area. If fire breaks out again, repeat use of the extinguisher.

REPORT to the fire department officer. Most portable fire extinguishers work according to these directions, but some do not. Read and follow the directions on the fire extinguishers within your building. Revised June 2010


Guidelines


Babysitting Guidelines

• Names of any persons left in the building to babysit residents' children should be provided to the Coordinator or Caretaker. A personal introduction is preferred. • Cicada Place management has the option to require that a Criminal Record Check be

conducted on any person being used as a babysitter in the building. • Cicada Place management reserve the right to refuse to allow a person to babysit in the

building if there is a serious concern about that person's ability to provide safe care for a child.

• It is preferred that a babysitter under age 19 should have taken or be willing to take the

babysitting course. • A babysitter should not leave a child alone in an apartment with a baby monitor. • All babysitters should be aware of the best fire route access out of the building from the

apartment where they are caring for a child. • The Amenity Room is not to be used as a babysitting site. • Babysitters should not be left with more than two children at a time. This includes

residents who are babysitting for other residents. Exceptions can be discussed with the Manager.

• Babysitters should not invite other individuals into the apartment while they are

babysitting. • Residents should inform babysitters of the no alcohol or drug rule.

Revised June 2010


Expectations of Visitors

This building is an alcohol and drug free zone. Visitors who break this rule will be asked to leave and there may be negative consequences for the tenant. Your cooperation is appreciated. 1) Maximum number of guests per apartment is 4. 2) Please help us keep the walls and carpets clean. 3) All guests MUST be out of the building by 2:00 a.m. 4) No loud music or other noise after 11:00 p.m. 5) No smoking in the building or within 10 feet of any entrance to the building.


Schedule “A” – Rules and Regulations

1. These premises are strictly a Drug/Alcohol-Free Zone. An attitude of zero tolerance will

be exercised. Those breaching this rule will have their Program Agreements and Occupancy Rights in the building terminated.

2. Every individual on these premises has the right to and responsibility of providing an

environment free from physical, emotional or sexual harassment or abuse. 3. No smoking in the building or within 10 feet of any entrance to the building. 4. It is agreed that there will be no loud music or other noise from 11:00 p.m. to 7:00 a.m.

and that everyone will be considerate of their neighbours when noise or loud music is a disturbance. It is important that every resident is a “good neighbour”.

5. The safety and security of all residents and especially that of the children at Cicada Place

is critical to the quality of life here. Therefore, no resident shall admit any person to the building who is not known to be a current resident unless they are a personal guest of and in the company of the resident. Guests are not to be in the building in the absence of the resident.

6. Any lost keys must be reported to the Caretaker immediately. Apartment door keys will

be marked “Do Not Duplicate”. A fee will be charged for lost keys or key cards. 7. There are no pets allowed on the premises. 8. The laundry facilities are for residents only. 9. Garbage is to be removed promptly and in secured, leak-proof bags. Recycling bins are

available and residents are encouraged to recycle as much as possible. 10. There will be no coarse language or swearing in the common areas of the building or

immediately outside of the building. 11. It is the responsibility of residents to clean up after themselves in all common areas of

the building, including the laundry room, resident lounge and kitchen. The caretaker is there to clean and maintain the building to a high standard, but is not paid to clean up residents’ messes, spills, and so forth.

12. The parkade is leased by British Columbia Buildings Corporation for use by their

employees and is strictly off limits to residents.


13. All rooftop areas are dangerous and are strictly of limits to residents. Nothing is to be thrown or deposited onto roofs.

14. Resident safety in a 3-storey building is a serious concern, and tampering with fire alarm

or fire-fighting equipment is prohibited. 15. Pictures, Mirrors, Decorations and so forth are only to be affixed to walls, ceilings or

doors in a manner approved by the Caretaker (proper picture hooks, etc.) Revised January 2009


Schedule “A” - Addendum

1. No guests are to be left unattended in the apartment.

2. During school hours (for residents attending high school) no guests are

permitted.

3. On school nights for (residents attending high school) guests are expected to leave by

11:00 pm.

4. Guests are not permitted to allow other persons into the building or be given keys and

entry fob.

5. Apartment checks occur the last Thursday of every month, unless an alternate date is

posted, and staff is permitted to enter the apartment in order to complete the check.

6. When a resident is away from their apartment for more than 2 nights, staff is permitted

to enter the apartment to ensure that heat, elements, fans, air conditioner, and lights

are off and that garbage is taken out.

7. Smoking is NOT permitted on the property, including: in front of the main doors or

shared outdoor common area (picnic table area) and the back parking lot.

8. In order to foster the best learning environment for the Thursday Group we ask that:

No guests or phone calls during this time

Parents of children 6 months or older arrange for childcare in order to fully

participate in the Group

9. Cicada Place strives to be an age appropriate environment, therefore:

No guests under the age of 15 are permitted (Identification may be required.)

Overnight guests must be 16 years of age with parental consent.

No guests over the age of 25 are permitted, unless an exclusion has been granted by

the Program Coordinator

10. No babysitting (of non-resident children) is permitted on the premises unless

approved by the Coordinator.

11. No stolen property is permitted in Cicada Place.


Violation Consequences

The following consequences will be carried out if there are serious violations of the expectations that are set out in the Agreement, which all residents have entered into with the Cicada Place management. These consequences apply especially to having street drugs and alcohol in the building and to incidences of theft.

1) The first violation will result in a reduction of visitors from four to one. A time period will be negotiated with the coordinator to establish when the full privilege will be restored.

2) The second violation will result in having no guests. The time period will be

negotiated. A letter will be provided and a formal warning.

3) A third violation will result with the resident being placed on a thirty day probationary period.

4) During this period if another violation occurs, an IMMEDIATE EVICTION from Cicada

Place will occur. Revised June 2010


Moving out of Cicada


Move-Out Checklist

Dear Resident: Moving day is always busy and stressful. However, to ensure a smooth move-out, good references to future landlords, and protect your security deposit, your unit and all Society property must be released to the Nelson Community Services Centre in good repair and in clean condition. We have prepared this checklist to guide you in completing the cleaning required. On your final day of occupancy, your caretaker will inspect your suite no later than 9:00 a.m. This early inspection will give you an opportunity to complete any cleaning that is not satisfactory. Apartment must be vacated by 12:00 noon. Any cleaning not completed prior to move-out time will be charged to you at $20/hour (or at rates noted below). 1. A Thorough and Careful Washing and Cleaning of the Following is Required: Empty and wash down all kitchen cupboard and bathroom cabinets inside and out

and underneath upper cabinets Wash kitchen and bathroom countertops Empty and wash down garbage containers All windows inside and outside (ground floor only for outside) All window channels, sills, screens Clean window blinds as required All light fixtures. All light bulbs functioning. All painted doors, trim and woodwork. Remove smudges and fingerprints from

walls, switch plates, etc. All bathroom fixtures, fan, mirrors, tub surrounds. All linoleum floors must be swept and mopped Vacuum all carpets. Soiled/stained carpets must be cleaned. (Actual cost of cleaning

if contracted out.) Refrigerator to be emptied and cleaned inside and out, including sides. Pull away

from wall. DO NOT UNPLUG OR TURN OFF. ($35/hour, minimum charge-1hr) Range and oven to be cleaned inside and out, including sides. Pull away from wall.

($35/hour, minimum charge, 1 hour) DO NOT UNPLUG Range hood/fan should be washed Empty all closets and clean shelves Wash down table and chairs as required Empty dressers and clean drawers and exterior as required Clean soiled upholstery on furnishings Remove your own furnishings and belongings, leave Society furnishings and

belongings 2. Attend Final Unit Inspection and Sign Off Move-Out Inspection Form. 3.Turn Over Apartment/ Mailbox/Cupboard Keys and Front Entry KeyCard to Caretaker or Coordinator. 4. Provide Forwarding Address/Contact Phone to Caretaker or Coordinator.


Resources


Emergency Phone Numbers

FIRE/ AMBULANCE/ POLICE 9-1-1 HOSPITAL (NON-EMERGENCY) 250- 352-3111 POISON CONTROL 1-800-567-8911 TRANSITION HOUSE 250 -354-4357 (HELP) YOUTH AGAINST VIOLENCE 1-800-680-4264 24 HR. CRISIS LINE 1-800-515-6999 KIDS HELP PHONE 1-800-668-6868

Support Phone Numbers

CICADA PLACE 250-352-9595 NELSON COMMUNITY SERVICES 250-352-3504 ADVOCACY CENTRE 250- 352-5777 MINISTRY OF CHILDREN & FAMILY DEVELOPMENT 250-354-6480 MINISTRY OF HOUSING & SOCIAL DEVELOPMENT 1-866-866-0800 ANKORS 250 - 505-5506 B.C. HEALTH GUIDE 8-1-1 ENQUIRY B.C. 1-800-663-7867 L.V.R SCHOOL 250-352-5538 CENTRAL EDUCATION CENTRE 250-354-4311 REACH 250-505-7070 KLLC & DESK 1-800-663-4614 NELSON & DISTRICT YOUTH CENTRE (NDYC) 250-352-5656 BC HEALTH UNIT 250-354-6300 MENTAL HEALTH & ADDICTIONS 250-505-7248 WALK-IN CLINIC 250-352-4666 YOUTH EMPLOYMENT CENTRE 250-352-5656 FREEDOM QUEST 250-352-3783 STEPPING STONES 250-352-9876 NELSON & DISTRICT WOMEN’S CENTRE 250-352-9916 NELSON CITY POLICE 250-352-3919 RCMP 250-352-2156


Consent Forms and Agreements


THE NELSON COMMUNITY SERVICES CENTRE We believe in each person’s inherent ability, responsibility, and right to be heard, to be safe, to have information, to make choices, and to take control of one’s life. The Nelson Community Services Centre is here to assist people to define their issues and to determine their own resolutions.

CICADA PLACE - YOUTH HOUSING AND OUTREACH SERVICES PROGRAM Welcome Letter

Welcome to Cicada Place - Youth Housing and Outreach Services Program, a program of Nelson Community Services Centre (NCSC). We are a non-profit, multi-service, organization providing a range of counseling, support, outreach, and housing support services to the people of Nelson and area since 1972.

Hours of Operation: The Cicada Place staff work Monday through Friday from 9:00 a.m. to 5:00 p.m. As Cicada Place is a secured building, we cannot accommodate drop-ins to the site; clients must first contact their worker and make an appointment. Please be aware that any messages left for staff on office or cell phones during weekends and statutory holidays will not be responded to until the next working day. Please call the Crisis Line if you are in need of immediate assistance at 1-800-515-6999. We will do our best to meet your counseling, support, outreach, and/or housing needs. In order for us to do so, we want to acknowledge the following: Your Rights and Responsibilities As a client of Nelson Community Services Centre, you have the following rights and responsibilities:

To be provided a confidential and timely service.

To be treated in a respectful and non- discriminatory manner at all times.

To have full and active participation in the services you receive.

To refuse any technique, activity, or service and to be informed of the consequences of such refusal.

To provide relevant information as a basis for receiving services and participating in service decisions.

Services provided may not include all that you have expected or requested.

Should an emergency arise while you are on-site at Cicada Place, NCSC will ensure emergency services are made available.

Confidentiality: The Cicada Place staff members operate as a team of counselling and support professionals. Everything you say is kept confidential with the following exceptions, as we are bound by a legal duty to report this information:

If there is a possibility of you harming yourself or another.

If we have reason to believe that a child needs protection.

If we are subpoenaed by the courts to release your file. Additionally, we will release information:

If you have given prior written permission to release information to specific persons.

If reports are required by the Ministry of Children and Family Development when it has been the referral source.

When staff participates in case consultation or supervision.

Should you transfer from one NCSC program to another, information will be shared with the new program staff.

As per Cicada Place policy, information discussed with a staff person can be shared with other staff members in order to provide the best, most consistent service.

When client files are audited periodically for accreditation purposes by NCSC staff and by the accrediting agency.


Client Satisfaction: We value your opinion about your experience working with the Cicada Place staff. From time to time, you will be asked to provide us with feedback that will help us to improve our services. Your participation in this process is voluntary and greatly appreciated. All information you provide is kept confidential. Client Grievance Procedure: All clients of the Nelson Community Services Centre have the right to voice their concerns. Should you find cause for complaint against a Cicada Place or other NCSC staff member, we encourage you:

1. To speak to your counselor or support worker directly to try to resolve the concern; 2. If resolution is not reached, please speak or write to the Program Supervisor. She may be reached by

calling (250) 352-9595, or by mail to: 605 A Lake Street, Nelson BC V1L 4C7. 3. If resolution is still not achieved, please speak or write to the Executive Director. She may be

reached by calling (250) 352-3504, or by mail to: #201-518 Lake Street, Nelson BC V1L 4C6. Complaints will be responded to at each level within five working days. You have the right to file a grievance without interference or retaliation. When your complaint has reached the Executive Director level, you will be sent a reply in writing, and a copy will be maintained in your client file.

Building Accessibility: The Cicada Place site is wheelchair accessible. Please notify staff of your needs and arrangements will be made. Fire Safety: In the event of a fire or other emergency while you are in the building, please follow the directions provided by Cicada Place staff. Do not use the elevator in an emergency situation. Monetary Donations/Gifts: Monetary donations to NCSC are welcomed and tax deductible. We appreciate your support. Please note that NCSC employees are not permitted to accept money from clients or gifts, unless token in nature. We hope that you will have a positive experience accessing the services of NCSC. Please sign the attached Client Service Agreement acknowledging your understanding and acceptance of the above information. Yours sincerely,

Rona J Park

Rona Park Executive Director


Independence for Youth Program Agreement

“Cicada Place” THIS AGREEMENT BETWEEN:

THE NELSON COMMUNITY SERVICES CENTRE

#201-518 Lake Street

Nelson, BC V1L 4C6

Tel: (250) 352-3504

(“The Agency”)

AND

___________________________________________

(“The Participant”)

1. Program Description:

The Independence for Youth Program (the “Program”) is for youth between the ages of 16 and

22. It is designed to assist youth to make the transition to responsible adulthood through the

learning of life skills. Youths may be in the care of the Superintendent and living in foster

homes, youth who would like to broaden or improve their life skills, or youths whose families

require help in enabling their child to move out on his/her own. Youths may already be on

Income Assistance.

The program offers weekly Group Sessions, One-on-One Work, Counselling, and Advocacy.

By signing this agreement, the Participant agrees to enter into and participate in the Program.

As part of the Program, the Participant will establish goals to be completed and evaluated during

their term of participation.

2. Definitions:

Premises: The Lands and Building known as “Cicada Place” located at 605 Lake Street, Nelson,

B.C.

Building: The entire 3-storey residential apartment building and office (including parkade)

located at 605 Lake Street, Nelson, B.C. V1L 4C7.

3. Term:

Commencing on the first day of ____________________ , ________ this agreement will run for

a maximum of 24 months unless otherwise approved by the Coordinator of Youth Services.

(The “Term”)


The Participant and his/her children will become eligible for admission to the Program upon

completion of appropriate intake and assessment interviews with the Coordinator.

The Program has a Term of twenty-four (24) months. During this period, Service Plan

Agreements/Reviews will be completed every three (3) months and at this time the level of

program participation will be evaluated.

4. Occupancy Rights:

4.1 During the Term of this Agreement, the Agency agrees to provide to the Participant

exclusive occupancy rights to Apt. # _____, Cicada Place, 605 Lake Street, Nelson B.C. V1L

4C7 (the “Unit”).

4.2 Assignment of the Program Agreement or Occupancy Rights or otherwise parting with

possession of the whole or part of the Apartment for the whole or any part of the Term of the

Agreement is prohibited without prior written consent of the Agency.

5. Residence Fee Payable:

5.1 During the Term, the Participant shall pay to the Agency at its Head Office or at such

place as it may designate, the total monthly residence fee (hereinafter called the “Residence

Fee”) set out in this Section in advance or on the first day of each and every month:

Monthly Occupancy Fee: $_____________

Monthly Laundry/Cable Surcharge: $_____________

= Total Monthly Residence Fee: $ _____________

5.2 When the Participant enters the Program Agreement part way through a month the

Participant shall pay a pro-rated amount based on the percentage of the month remaining in

respect of the Residence Fee.

6. Security Deposit:

The Participant has paid the Agency a security deposit of $___________on _____________,

20____ for the unit itself. The Participant at move-in and move-out will sign a Unit Inspection

Form. The Security Deposit and interest will be returned to the issuer within 30 days of the

termination of the Program Agreement. Charges will be levied against this amount for improper

notice, damage, cleaning, replacement etc.

7. Services Provided by Agency of which a User Fee & Damage Deposit is Charged: The Agency shall supply the following services, appliances, and furnishings

_____ electricity _____ window coverings _____ garbage collection

_____ in-suite storage _____ stove _____ water & hot water

_____ couch _____ 3 pc. coffee/end tbles _____ bed frame & mattress

_____ kitchen table _____ 2 or 4 kitchen chairs _____ double dresser

_____ heat _____ fridge _____ common laundry

_____ fan _____air conditioner _____


Additional Information: _________________________________________________________

_____________________________________________________________________________

Contents Damage Deposit for the above mentioned items:

1) $100.00 to be paid prior to moving in by the resident

2) $50.00 is charged as a users fee for duration of residency and not returned

Total Returned after moving out: $50.00 providing there is no damage to contents.

Note: If the participant's utilities exceed what the agency deems reasonable (not exceeding

$5.00 more than the caretakers unit) you, the participant, will be required to pay the

difference.

8. Occupants:

The full names of all occupants, including the Participant, who will occupy the Unit are:

SURNAME GIVEN NAME DATE OF BIRTH RELATIONSHIP

1.

2.

3.

The Participant covenants that the above persons shall be the only occupants during the term of

this Program Agreement. The Participant agrees not to have any guests between 11:00pm and

7:00am. Participants will be allowed to have a maximum of two overnight guests on no more

than two nights per week. The Agency has the right to terminate this Agreement if the number

of occupants changes.

9. Discharge from the Program: The Participant acknowledges and agrees to participate in the Program as a material term of this

Program Agreement. Upon withdrawal or termination from the Program, occupancy rights are

terminated.

10. Fire Hazards:

The Participant shall not keep any inflammable liquids or materials within or adjacent to the

building. Participants shall not allow any activity or permit any condition that will create a fire

hazard to exist in the building.

11. Cleanliness and Repair:

11.1 The Participant shall keep the Unit clean to a reasonable housekeeping standard and shall

repair or pay for any damage to the Unit, building, appliances or contents caused by the

Participant’s willful or negligent conduct or that of family, visitors, or any other person who is

permitted on the premises or in the building by the Participant.

11.2 Prior to making any repairs under this Section the Participant shall obtain the Agency’s

approval for the proposed repairs which shall meet the health, safety, and other standards

required by law and must conform in type and quality of workmanship and materials to those

which exist in the rest of the building. When vacating the Unit, the Participant shall leave it and

all equipment therein which belongs to the Agency in a clean, good and workable condition


consistent with its age and intended use. The Participant shall also arrange and pay for

carpet cleaning prior to moving out. Failure to do so will result in this cost being charged

against the damage deposit.

12. Notification of Need for Repairs:

The Participant shall inform the Agency immediately of any items in the building or Unit in need

of repair.

13. Inspection: 13.1 The Participant shall permit the Agency and persons having authority from the Agency,

on 24 hours’ written notice, to enter the Unit for the purpose of inspecting the condition

thereof and doing any necessary work.

13.2 Such entry will be made only between the hours of 8:00 a.m. and 7:00 p.m., or at other

hours by consent of the Participant.

13.3 Repairs for which the Participant is responsible will be charged to the Participant and

may be recovered by the Agency.

13.4 In cases of emergency, of which the Agency shall be the sole judge, the Agency may

immediately enter the Unit at any time without notice.

14. Damage:

The Participant is strictly responsible for damages caused by the willful or negligent conduct of

the Participant, or any family, visitors and other persons whom the Participant permits upon the

premises.

15. Alterations:

The Participant must not make any alterations to or decorate the Unit or alter the equipment or

install fixtures therein without first obtaining the written consent of the Agency. If the

Participant makes any alterations or decorations, alters any equipment or installs any fixtures

(hereinafter referred to as “Alterations”), with or without the consent of the Agency the

Participant shall, prior to vacating the Unit, restore it to the condition it was in before any

Alternations had been made. Any restoration required under this Section must meet the health,

safety and other standards required by law. If the Participant fails to restore the Unit, the Agency

may perform the work necessary to make such restorations and may charge the Participant the

entire cost of such work. All Alterations shall, upon the Participant vacating the Unit, become

the property of the Agency without payment of any compensation to the Participant.

16. Parking:

The Participant has no right to use the parking facilities. Exclusive use of the parking areas

belongs to British Columbia Building Corporation under their agreement with the Agency.

17. Residential Use Only:

The Participant must not carry on or permit to be carried on any business, professional or

commercial enterprise in the building, or use the premises for any illegal purpose.


18. Noise:

Neither the Participant nor any person the Participant permits in the building, shall make or

permit or allow any improper noise to be made in or about the building, or do anything which

will annoy, disturb or interfere with the peaceful enjoyment of other Residents or neighbours.

Participants shall not repeat or persist in making any such noise, interference or disturbance or in

permitting or allowing the same to be made after a request to discontinue the same has been

made.

19. No Pets:

Animals are not permitted in or about the building. (Exceptions include trained help animals for

persons with disabilities.)

20. Rules and Regulations:

The Participant shall comply with the rules and regulations set out in Schedule (A) attached to

and forming part of this Agreement, as well as any reasonable additions and changes to them that

the Agency may make and communicate to the Participant. The Participant shall ensure that the

rules and regulations are observed by family members and by any person permitted on the

premises.

21. Notice of Termination:

21.1 The Participant shall give the Agency at least one full calendar month’s written notice of

intention to cease participation in the Program and move out of the unit. Such notice will be

effective on the last day of the following month. By 12: 00 Noon that day the unit is required to

be cleaned and the participant moved out.

21.2 The Participant shall permit the Agency at all reasonable and convenient times after

notice to end the Program Agreement has been given , to show the Unit to any prospective

Participant(s). The Agency will give 24 hours notice of such entry to show the Unit unless

alternate prior arrangements have been agreed to by the Participant.

22. Agency’s Right to Enter Unit:

The Agency has a right to enter the Unit upon 24 hours notice for purposes of inspecting the

cleanliness and condition of the Unit. In case of emergency (where there is reason to believe

there is a danger to life or property) the Agency has a right to enter the Unit without notice. The

Agency has a right to enter the Unit without notice if there is reason to believe that prohibited or

hazardous substances (i.e. drugs, alcohol, flammable substances) are being stored or used in the

Unit.

23. Agency’s Obligations:

23.1 Program Services - The Agency shall ensure, either directly or indirectly, that those

Program services described in Section 1 are available to the Participant.

23.2 Appliances and Services - The Agency shall provide the appliances and services listed in

Section 7 of this Agreement to the Participant. The Agency shall keep such appliances in

proper working order, except where damaged by the willful or negligent act of the

Participant, his/her family, or persons permitted in the building by the Participant, in

which case responsibility for repairs will rest with the Participant.


23.3 Heat - The Agency will not be liable for a failure to provide heat because of a breakdown

of the electrical, mechanical or heating system or from any circumstances beyond the

Agency’s control. The Agency shall make all repairs with reasonable diligence.

23.4 Repairs - The Agency shall maintain the building in a good state of repair and fit for

habitation during the Term of the Program Agreement and shall comply with health and

safety standards. The Participant shall notify the Agency immediately of any items in

need of repair and the Agency shall make the repairs within a reasonable period of time.

The Agency shall not be held responsible for damages or personal discomfort resulting

from a breakdown of the electrical, mechanical or heating system or from any other

matter which the Agency in exercising reasonable diligence, could not have known about

or expected, or the cause for which is outside its control.

23.5 Common Area Janitorial Services - The Agency shall provide janitorial services for the

reasonable care and maintenance of the common areas and facilities of the building and

shall provide reasonable facilities for garbage disposal and recycling. Such common

area janitorial services are subject to Schedule A.

24. General Terms:

The Agency and Participant mutually agree as follows:

24.1 Agency/Participant Relationship – Participation in the Program is material to the right to

occupy the Unit. The relationship between the Agency and Program Participant is that of

Licensor and Licensee, and NOT that of Landlord and Tenant. The Residential Tenancy Act

does not apply to the relationship created by this agreement.

24.2 Income Restrictions - The Agency has entered an agreement with the British Columbia

Housing Management Commission (BC Housing) which provides for payment of operating

subsidies to the Premises provided, among other things that the occupants meet certain income

requirements.

24.3 Income Verification – The Participant consents to the Agency and/or BC Housing

verifying personal, as defined in the Freedom of Information and Protection of Privacy Act,

which consent is required by the Act to enable BC Housing to carry out its audit function.

Income verification will be required prior to occupancy and may be required periodically

thereafter.

24.4 Audit Information Material to Agreement – The Participant agrees to provide such

information as is requested by the Agency or BC Housing for auditing purposes. If the

Participant fails to disclose or misrepresents any information requested by the Agency or BC

Housing, such failure will be deemed to be a material breach of this Agreement and entitles the

Agency to terminate the Agreement.

24.5 Locks - No Participant shall alter or add any lock(s) to the Unit. Participants shall not

compromise building security by disabling any locks on entrances or exits, or by propping open

any security doors.

24.6 Keys - No Participant shall duplicate any building or Unit key or provide same to any

person without prior written authorization of Agency staff.


24.7 Adandonment - Should the Participant fail to take possession or vacate or abandon the

Unit without having given proper notice to the Agency, the Agency may, at any time thereafter

without notice or demand, re-enter and take possession of the Unit for allocation to another

Program Participant as it may see fit without prejudice to its right to claim damages against the

Participant for unpaid Residence Fees or other losses or damages suffered by the Agency.

24.8 Furniture and Personal Effects - Any furniture and personal effects found in or about the

Unit after the Participant has vacated, abandoned or been evicted therefrom may be removed by

the Agency and, may be disposed of as the Agency sees fit. The Participant shall pay to the

Agency the amount of any costs incurred by it to remove and to dispose of any such furniture

and personal effects.

Review and Explanation of Agreement, Schedule A, and Unit Inspection Report

The Participant and Program Coordinator warrant that this Agreement, Schedule A, and the Unit

Inspection Report have been reviewed, thoroughly explained to the Participant, and agreed to by

the Participant, in witness whereof the parties hereto verify by their signatures below.

Agency ____________________________ Date: _________________________

Participant ___________________________ Date: ________________________

Duplicate Agreement, Schedule A, and Unit Inspection Report

The Participant hereby acknowledges receiving a duplicate signed copy of this Program

Agreement, Schedule A, and the Unit Inspection Report.

__________

Participant’s Signature Date

Revised January,2012

MW-“Program Agreement-Current”

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