new charter group annual report 2014-15
DESCRIPTION
ÂTRANSCRIPT
ANNUAL REPORT
2014–15
1st landLoRd iN uk to AchiEve This
highesT anti social BehavioUR pErformancE iN 4 years
Dealt with 250 cases
100%
resTORAtive JusTice
victim satisfaction
team of the yearNeighbourhood enforcement team were awarded
by the social landlords Crime and Nuisance Group (SLCNG)
Introduced Activities Co-Ordinators to end loneliness and reduce social isolation in later life
109hElpEd
people into work through our Great Opportunities programme
Achieved HQN re-lets accreditation
Built 105 NEw homEs
Secured contract to help
troubled families over 5 years800
Achieved estAtE manAgemEnt RE-AccREditAtioN fOR furtheR 3 yeARs
Achieved
Delivered live scrutiny sessions at CIH Annual Housing conference
Achieved
daily tEnANciEs and achieving a 21 day turnaround for re-lets
135 emptY
BY INTRODUCING
for planned moves to settled homes
Temporary accommodation schemesexceEded 95%
homesONly
ended the year with
Held a group wide value for money customer conference
100% satisfaction for low cost gardening services
GReeN chARteR
£2000per week through recycling scheme at Cavendish Mill
CleanCare
saved
retuRNed £250k pROfit
from ESF contract; helped 500 people rebuild lives
by yr 2/3 Neighbourhood plans50% Of custOmeRs seeN impROvemeNts
homelessnesshouseholds from 1,500
Prevented
Delivered 90% interventions
BUILT 44 NEW HOMES24 of these were in Saddleworth where we had over 3,000 applications
24hOuses
AcQUiRed A FURtheR
joined Neighbourhood Network to promote Aksa’s work in communities
116 custoMeRs
gardens received a makeover & green8charter worked with customers in bury
As pARt Of the ‘kick start your garden’
to create a community vegetable patch
oldhAm cOLisEUm
Set up an innovative partnership with
employment prospects & access the Teaching Theatre programme
which has enabled ASKA TENANts
Achieved partnership status in
mEANing we cAN gaiN coUNcil supPORT FoR
new build developments
BuRy
to imPRove ThEiR
our in house repairs service, making a saving of approximately £300k
lAuNched
Gh resPONse,
with condition of their property
when let
92%
with the way we dealt with their asb complaint
99%
cusTOmeR sAtisFActiON
of external works including fencing, roofing & improving pathways & driveways
Delivered£2.5m
customers
Provided lifeline services 850to OveR
EXCELLENCE IN ANNUAL REPORT
REGIONAL & NATIONAL AWARDFOR TENANT-LED SCRUTINY
won the TpascARe4me prOject
Secured funding for the
Restorative Justice Gedling Neighbourhood Resolution Panel in September 2014 to help combat ASB
lAunched ThE
143 tenants took up over 200 training places through
GREATer Training
Achieved TOtAl TuRnOveR
OF £28.8 milLiON,
100%GAS SERVICING
COMPLETED FOR
56 CONSECUTIVE
MONTHS
Successful implementation of the mobile wORkiNG soluTion
across the whole of the Responsive teams (PDA)
for responsive
repairs
Successfully completed £1.1m
in 2014/15
Retained ISO 14001 Environmental Certification,
CHAS & ROSPA
GOLdAward
96%
for all investment
works
95%
cusTOmeR sAtisFActiON
which is £4.4 million ahead of budget and over £82m external work since inception
new Build
returned to use within target; 60% earlier than target
100% of voids
Our Best void pErformancE yET
in housing need
Supported
694 ex OFfeNdeRs Worked with people through our
GREAt lives ANd pErsonALisaTion seRvicE406
for threshold home serv
ices
RecOgNitiON
through a Women in Housing award GAined
planned moves for customers from our Great Moves accommodation services in Oldham and Tameside
Achieved258
the anNuAl sLeep OuT
for an Early Help service in Oldham in partnership with local charity Positive Steps
won a bid
LAU
NCHED A NEW WEBSITE
raising over £5800 for starter packs for
new tenants
Coordinated
with five other organisations
AlLiANce
Formed the tARgetEdPREveNTion
OUR PEOPLE
Total social media potential reach11,779,634
8
Not-for–Profit Companies
numBeRAchieved
in the Sunday Times
Top 100 Best
to work for list
of engagement in Best Companies rating
Achievedfor exTRaoRdiNary levels
NuMbEr 1landLoRd
Achieved
iN the ukfrom Housing 24
tRAiNiNg days
were deliveredhave resPONded to
238,700 calls
45,164,0745,056rOsPA GOLd at Building Company and Gedling Homes
Achieved
Total annual reach for public relations
to hElp rAise money for chARity
Pupils from New Charter and Silver Springs Academies joined 105 childreNin the ‘adopt A PLAYER’
project with the Hallé orchestra
joURNAlism pRogRAmme
250 studentson our school
volunteers
Employ 23full time staff
48bEst evEr
SATs resultsat Silver Springs Academy
for 2014At 85% lEveL 4+
Copley Academytook part in Key 103’ssupeRheRo day
QuEst MOved TO NEw premisEs
BRinging TOgetheR
Tameside Radio, Reporter and digital services ensuring a more collaborative approach
GRoUp iNcomE & exPeNditUREfor the year End 31 MARch 2015
£’000
Turnover 100,440
Maintenance, management and other income
(76,812)
Operating surplus 23,628
Surplus of sale of properties 814
Net interest payable (19,888)
Taxation for the year (57)
Surplus for the year before tax 4,497
FinancialsGRoUp BALANce sheET As At 31 march 2015
£’000
Value of investment in our housing stock
587,870
Value of investment in our offices, IT, etc
15,453
603,323
Cash at bank and money we are owed less bills not paid at the year end
46,658
649,981
Borrowing from loan facility 368,840
Other long term liabilities 59,384
Accumulated reserves 221,757
Total funding/liabilities 649,981
RTB/RTA sales generating a surplus of £814k (2013/14 £720k). During the year, capitalised major works were £11.302m (2013/14 £12.609m). Rent losses from voids were £1.285m (2013/14 £1.402m). External income generated by the Building Company was £4.223m (2013/14 £8.951m).
For our full performance information, please visit www.newcharter.co.uk