new car sales presentationppt
TRANSCRIPT
New Car Sales Management Barbara RuizJM Lexus Summer Internship 2015
JM Lexus
It’s been a pleasure…
#1 Volume Lexus dealership
Unique culture
Work in multiple Departments
Projects Deal Flow
CSI Calls
BDC
Broker Deals
Inventory
Sales
Deal Flow Record deal information
Work with accounting department
Search for missing documents
Contact managers
Customer Service Index (CSI)
Call customers
Ask about their vehicles
Solve or report issues
Encourage customers to complete survey
Follow up
Business Development Center (BDC)
Confirm appointments
Reschedule appointments
Keep track of updates with BDC Specialists
Broker DealsMiddle man
Identical to Product Specialist
One team
Market expansion
Delivery
Inventory
Checking cars in
Inspect for damage
Organize vehicle package
Transport vehicles
SalesSales is a science
Unique system and tour
Customer relationship
Satisfaction is everything
Never give up
Lessons Learned
Cooperation
Communication
Organization
Determination
Open Mind
Appreciation
Responsibility
Opportunity
Motivation
Team work
“You will be surprised at the momentum we can gain together. We are a
terrific team and now that I have said it, let’s show
everybody how true it is.” -Jim
Moran
Thank You
Hieu Vo Peter Montans