new business application process for on-line application forms fpa loads application form on...
DESCRIPTION
NEW BUSINESS Discovery Health FPA PR Requirement - PDF File. If there is confidential information outstanding. The requirement will be sent to Alexander Forbes. A note will be made on HEAT for the FPA to notify the member to contact Discovery Health or Alexander Forbes to obtain the requirement FPA Resolve PR with Member Forward PR Requirements on DH Using Same Subject Line (Reference) To Discovery Load Membership FPA Membership No FPA Close Call TicketTRANSCRIPT
NEW BUSINESS APPLICATION PROCESS FOR ON-LINE APPLICATION FORMS
Application form from time of capture 24 hours
NEW BUSINESS APPLICATION PROCESS FOR PAPER APPLICATION FORMS (Under certain circumstances)
FPA BACK OFFICE DISCOVERY HEALTH
App• Check for Completeness• If checklist is not signed
return on heat ticket to FPA
Submit
• Submit to [email protected]
Call Ticket
• Reassign to FPA with DH Reference No
App• Load
App with PR
• Email FPA PR Requirement
App with No PR• Email Membership No to
FPA
Application form from time of submission 48 hours
NEW BUSINESS NEW BUSINESS
Discovery Health
• Email FPA PR Requirement - PDF File. If there is confidential information outstanding. The requirement will be sent to Alexander Forbes. A note will be made on HEAT for the FPA to notify the member to contact Discovery Health or Alexander Forbes to obtain the requirement
FPA
• Resolve PR with Member• Forward PR Requirements on DH Email• Using Same Subject Line (Reference) • To [email protected]
Discovery
• Load Membership• Email FPA Membership No
FPA • Close Call Ticket