New 311 & Web Services

www.cityofevanston.org

Click to Call

Citizen clicks Call Me button, enters their phone number, and system rings their phone and connects them to directly to 311.

Live Web ChatReal-time answers from 311 representative, secure channel,

and transcript emailed to citizens for reference.

SMS/TextText Evanston to 311311

Real-time, mobile communication with 311 Center. One of the few cities/counties in the country offering this service. Follow-up survey.

311 Citizen Satisfaction Survey

Mobile Optimized Websitem.cityofevanston.org

Automatically detects device & redirects users to mobile optimized site. Offers click to call, leverages GPS on phone, & save shortcut

icon to home screen