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TRANSCRIPT
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Coverys Education
Neuroscience of a Risk Manager
Presented by:
Geri Amori VP, Academic Affairs
At the End of this Program You Will Be Able to:
• Describe the neurobiological effect of common risk management activities
• Discuss strategies to address “responses” to activities and events
• Apply positive techniques that support long term engagement and improved health
“WHY did you develop this program?”
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What do Risk Managers Do?
Typical Day Might Include:
• Patient Safety and Clinical Risk activities
• Enterprise Risk initiatives
• Review medical records for liability issues
• Conduct Risk Management education
• Research and report on medical and legal topics
• Work with Ethics and ethical issues
• Manage or collaborate on Risk Financing issues
• Work closely with HR for employee issues
• Manage lawsuits and/or work closely with claims
OBJECTIVE 1
Describe the neurobiological effects of common risk management activities
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Self Assessment
WHO Definition of a Healthy Job:
http://www.who.int/occupational_health/topics/stressatwp/en/accessed: 11/2/15
• When do you feel most stressed at work?
• What are you feeling in your body?
• What is your mind doing?
• How does stress affect your ability to be kind?
• How does stress affect your ability to notice details?
• What do you say to yourself? Do you tend to blame yourself for not being “calmer?” Do you tend to blame others for the situation?
What Have You Noticed?
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How the CNS Responds to Stress
HeadacheHeadache
IrritabilityIrritabilityEating disordersEating disorders
SubstancesSubstances
AnxietyAnxiety
InsomniaInsomnia
Respiratory and Cardiovascular System
Rapid breathing
Pounding heart
Headache Heart Attack
Stroke
Hypertension
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Digestive System
Muscular System
Reproductive System and Sexuality
Irregular Menses
Lack of Interest
Temporary Increase of
Interest (male)
Painful or irregular Menses
ED or Impotence
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Immune System
Causes of Stress in the Workplace
• Workload
• Pace/Variety
• Hours of Work
• Autonomy
• Lack of appreciation
• Emotional isolation
Factors Unique to the job
http://www.ccohs.ca/oshanswers/psychosocial/stress.html
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Role in the Organization
• Role conflict
• Role ambiguity
• Level of responsibility
http://www.ccohs.ca/oshanswers/psychosocial/stress.html
Career Development
• Over/under promotion
• Job security
• Career development opportunities
http://www.ccohs.ca/oshanswers/psychosocial/stress.html
Interpersonal Relationships at Work
• Supervisors
• Co-workers
• Threat of violence
• Harassment
• Lack of Trust
• Lack of systems in place to deal with other people’s bad behaviors
http://www.ccohs.ca/oshanswers/psychosocial/stress.html
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Organizational Culture
• Hierarchy
• Participation in decision making
• Lack of engagement by leadership when decisions are made that affect you (changes to policies, purchases, funding, etc..)
• Lack of systems in place to respond to concerns
• Lack of perceived fairness
http://www.ccohs.ca/oshanswers/psychosocial/stress.html
Work/Life Balance
• Conflicts between personal responsibility and work responsibility
• Perceived lack of organizational respect for personal needs
http://www.ccohs.ca/oshanswers/psychosocial/stress.html
What’s the Cost of your Career?
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Good news? Bad news?
We have less control than we think!
It is Special to be Human
OBJECTIVE 2
Discuss strategies to address “responses” to activities and events
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Important Lesson: Thinking it or Feeling it doesn’t make it truth.
Strategies
Yoga (mindful stretching)
Meditation (formal or informal)
Exercise (Walk, gym, dance, bike, etc.)
Hobbies (cooking, knitting, photography, etc.)
Time with Family and Friends
OBJECTIVE 3
Apply positive techniques that support long term engagement and improved health
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Developing a Healthy Team
Safe• Do they disagree?• Do they call each other on their “stuff”?• Do they support one another?
Empowered• Do they push back on you?• Do they take independent action?• Are they not afraid to fail?
Maintaining Health
Impact of a Healthy RM Dept. on the Organization
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Appreciating Wabi-Sabi
Don't believe everything you think. Thoughts are just that –thoughts.
- Alan Lokos
2010
What are you going to do tomorrow?
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All materials are subject to copyright. Reproduction without prior permission is prohibited. This information is intended to provide general guidelines for risk management. It is not intended and should not be construed as legal advice.