neuroscience and ethics neuroznanost i etika · neuroznanost i etika why good people do bad things...
TRANSCRIPT
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Penny Milner-Smyth CEEEC 2019 | Opatija | Croatia
Neuroscience and ethicsNeuroznanost i etika
Why good people do bad things at work
Engaging workplace integrity
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Greetings from South Africa
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Sanibonani zonkeHi everyone
(I see all of you)
Yebo, sanibonaniYes, hi
(We see you too)
I greet you in the isiZulu language spoken in my home province of KwaZulu-Natal, South Africa
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About Ethicalways
Penny Milner-Smyth | South Africa
Compliance Association currently offered in 46
countries
Author of the Specialist Certificate in Anti-Corruption accredited by
the International
MA Research Psychology (Neuropsychology)
Registered Master HR Practitioner (SABPP)
Member of The Ethics Institute (South Africa)
Business Ethics Network Africa
Board Member: Ethics Institute Zimbabwe
25 years’ experience in-house HR executive
20 years + experience in development of ethical workplace cultures
Speaker and writer on employee ethics and engagement and anti-corruption
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Introduction | uvod
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This is a talk about why good people do bad things at
work
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Insights from neuroscience
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To
understand
behaviour
we must
understand
how the
brain works
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Brain myths and facts
Myths | Mitovi
• We only use a small part of our brains
• Our brain has unlimited capacity
• We are adults when we are 18 years old
Facts | Činjenicama
• We use our whole brain all of the time
• Important parts of our brain have very limited capacity
• We are only fully mature around 32 years
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Three parts of brain of special interest to a discussion of good judgement
Pre-Frontal Cortex
Anterior Cingulate Cortex
Limbic System
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Pre-Frontal Cortex
Insight
Judgement
Evaluation
Inhibition
Self-awareness
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Limbic System
including the amygdala
Attention
Threats
Memory
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In the brain, what are the experiences that create cognitive chaos or cognitive
order?
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Ambiguity
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Unpredictability
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Certainty
Predictability
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The role of policies and procedures
Ensure fairness and consistency
Reduce ambiguity
Cater for fair and just decisions
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Social isolation
Physical pain vs psychological pain
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Belonging and inclusion
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Disrespect and humiliation
So fundamental a human need that the emotion aroused by humiliation makes
rational action near impossible
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Esteem, dignity and respect
So fundamental a human need that the emotion aroused by humiliation makes
rational action near impossible
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Fairness
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• Raising expectations
• Favouritism
• Not giving honest feedback
• Lack of recognition
Managing expectations, performance and reward
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Autonomy
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Psychological safety
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Does the workplacedevelop honesty?
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Impact of socio-economic factors
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Burden of dependency
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Are choices always between right and wrong?
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The role of controls
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Three options of response to psychological threat
• Fight
• Flight
• Freeze
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Positive impact
Negative impact
Summary: What helps and what hinders rational thinking at work
Unpredictability
Social isolation
Disrespect
Humiliation
Unfairness
Indignity
Powerlessness
Certainty
Belonging
Inclusion
Status
Self-esteem
Fairness
Dignity
Respect
Autonomy
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Does crime pay…in the brain?
At a physical level the brain finds decency much more rewarding
than deception
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Let’s put the moral back into morale.
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Worst self
Best selfSusceptible to
doing bad
Suggestible to doing good
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Did you know that the humble bee can stop a herd of elephants in their tracks? Read this inspiring true story with implications for compliance professionals here
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Thank you
Please connect with me
+27 82 6531140
@pjmilnersmyth
Ethicalways
@ethicalways