network solutions tailored for the retail industry ... · incredible customer experience” luci...

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NETWORK SOLUTIONS TAILORED FOR THE RETAIL INDUSTRY In partnership with Motorola and Cisco, Netwrx offer revolutionary Wi-Fi solutions designed especially for the Retail industry. Our aim is to give you the foundation to be able to: · Improve customer experience · Increase marketing opportunities · Improve security · Increase staff productivity Improving Customer Experience Wi-Fi is now considered a necessity rather than a luxury and not only is it expected by consumers, it is expected to be good. Most retail outlets are investing in a customer Wi-Fi network and are reaping the rewards. “The Wi-Fi project completed by Netwrx has increased our staff productivity, reduced the amount of time to resolve problems and allowed us to serve our customers better by offering in-store Wi-Fi. In terms of project delivery, quality of service and customer satisfaction, we would rate Netwrx 10 out of 10” Lee Driver, Technical Project Manager, Dunelm (Soft Furnishings) Ltd Netwrx take into consideration the devices customers use, there is little point having a network compatible for laptops when most of your customers will be using smartphones. Statistics tell us that free W-Fi is great for attracting potential customers. A survey conducted by JiWire showed: INCREASING MARKETING OPPORTUNIT Once your store has a stable and high-performing wireless network you have also introduced a platform of possibilities for additional marketing opportunities and additional revenue streams, these include: · Captive portal for customer data · Device tracking · Paid for Wi-Fi Service · Advertising platforms · Promotional offers “Enabling customer Wi-Fi in your stores can open up a world of potential, not only does it improve customer experience, it also provides you with a huge marketing opportunity. By enabling a captive portal, you are able to gather customer information, find out where they are shopping, what they are buying and how long they are spending in certain areas, all this information allows you to create a brilliant strategic marketing plan. Allowing customers in- store discounts when they log onto your Wi-Fi network is also a giant step towards creating incredible customer experience” Luci Matthews, Director, Netwrx Ltd VALUE ADDED RESELLER Industrial Mobile Computing Wireless Outdoor Networks Wireless Local Area Networks 48.10% 20.50% 31.40% YES NO SOMEWHAT WOULD THE AVAILABILITY OF IN-STORE WI-FI INFLUENCE WHERE YOU SHOP? T: 0800 270 7980 E: [email protected] W: www.netwrx.co.uk leaflet-RETAIL.indd 1 9/29/2014 7:23:40 PM

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Page 1: NETWORK SOLUTIONS TAILORED FOR THE RETAIL INDUSTRY ... · incredible customer experience” Luci Matthews, Director, Netwrx Ltd STRATEGIC SUPPORT FOR YOUR IT NETWORK VALUE ADDED RESELLER

NETWORK SOLUTIONS TAILORED FOR THE RETAIL INDUSTRY

In partnership with Motorola and Cisco, Netwrx offer revolutionary Wi-Fi solutions designed especially for the Retail industry.

Our aim is to give you the foundation to be able to:

· Improve customer experience

· Increase marketing opportunities

· Improve security

· Increase staff productivity

Improving Customer ExperienceWi-Fi is now considered a necessity rather than a luxury and not only is it expected by consumers, it is expected to be good. Most retail outlets are investing in a customer Wi-Fi network and are reaping the rewards.

“The Wi-Fi project completed by Netwrx has increased our staff productivity, reduced the amount of time to resolve problems and allowed us to serve our customers better by offering in-store Wi-Fi. In terms of project delivery, quality of service and

customer satisfaction, we would rate Netwrx 10 out of 10”

Lee Driver, Technical Project Manager, Dunelm (Soft Furnishings) Ltd

Netwrx take into consideration the devices customers use, there is little point having a network compatible for laptops when most of your customers will be using smartphones.Statistics tell us that free W-Fi is great for attracting potential customers. A survey conducted by JiWire showed:

INCREASINGMARKETING OPPORTUNITESOnce your store has a stable and high-performing wireless network you have also introduced a platform of possibilities for additional marketing opportunities and additional revenue streams, these include:

· Captive portal for customer data

· Device tracking

· Paid for Wi-Fi Service

· Advertising platforms

· Promotional offers

“Enabling customer Wi-Fi in your stores can open up a world of potential, not only does it improve customer experience, it also provides you with a huge marketing opportunity. By enabling a captive portal, you are able to gather customer information, find out where they are shopping, what they are buying and how long they are spending in certain areas, all this information allows you to create a brilliant strategic marketing plan. Allowing customers in-store discounts when they log onto your Wi-Fi network is also a giant step towards creating incredible customer experience”

Luci Matthews, Director, Netwrx Ltd

S T R A T E G I C S U P P O R T F O R Y O U R I T N E T W O R K

VALUE ADDED RESELLER

Industrial Mobile ComputingWireless Outdoor NetworksWireless Local Area Networks

48.10%

20.50%

31.40%

YES NO SOMEWHAT

WOULD THE AVAILABILITY OFIN-STORE WI-FI INFLUENCE WHERE YOU SHOP?

T: 0800 270 7980

E: [email protected]

W: www.netwrx.co.uk

leaflet-RETAIL.indd 1 9/29/2014 7:23:40 PM

Page 2: NETWORK SOLUTIONS TAILORED FOR THE RETAIL INDUSTRY ... · incredible customer experience” Luci Matthews, Director, Netwrx Ltd STRATEGIC SUPPORT FOR YOUR IT NETWORK VALUE ADDED RESELLER

We understand the importance of a future-proof network, technology is ever evolving and we want to make sure what we sell you today will see you through the years to come. We also understand that stores invest in the ambience of the shop and we respect the décor and offer aesthetically pleasing and “hide in sight” designs.

Netwrx understands that the thought of a new Wi-Fi network is daunting and there will be concerns about the work that needs to be undertaken but we can offer

some solutions whereby we guarantee no disruption to business or lost revenue during the upgrade and installation phase.

Netwrx will provide you a single point of contact. Additional services include; managed services, pro-active system monitoring to ensure maximum uptime, remote and on-site technical support working to strict SLAs and insight reports to ensure you understand what is happening on your network. n

Mobile devices bring clear advantages to fast moving and forward thinking companies. There are many options available such as mobile checkouts, when the queues are long, why not allow a member of staff to process transactions from their iPad or tablet?A good in-store wireless network can also

mean improvements to barcode scanner and hand-held terminal coverage.

By trusting in Netwrx we promise a robust and stable solution, we can also offer a user helpdesk, which can prevent any interruptions to your staff with questions such as “how do I log on?”. n

THE NETWRX SOLUTION

Please contact us for more information:

T: 0800 270 7980 E: [email protected]: www.netwrx.co.uk

We work with you to establish what is the right solution for you, there is no copy and paste answer. We will talk to you and take into consideration what you are wanting to achieve, what are the most important benefits to your business. We will talk through your budget and make sure the offered solution is right for you.

INCREASINGSECURITYWith a properly designed, robust network you can easily improve security, this means the security of your data, security of user traffic and the physical security of your stock as well as ensure you meet PCI compliance.

Netwrx will work with you to ensure suitable traffic management policies are in place to safeguard your data, segregating customer traffic from production traffic. If you are taking credit card payment with wireless terminals we ensure your network meets PCI compliance.

We can enable website and category blocking, ensuring that customers cannot access undesirable sites would could leave you open to liability claims.

As well as cyber security, a stable network is the key foundation for IP CCTV cameras and recorders, this can ensure the physical security of your building and your stock. Our remote monitoring system can alert you immediately if any of your cameras (or other IP enabled devices) go offline, helping to keep you operational 24/7. n

INCREASING STAFF PRODUCTIVITY

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