network operations challenges for ubiquitous converged network speech 3.pdf · 2005-09-12 ·...

KilKil--Ho Song, Ph.D.Ho Song, Ph.D.

Vice PresidentVice PresidentOperations Support System Lab., KTOperations Support System Lab., KT

[email protected]@kt.co.kr

Network Operations Challenges Network Operations Challenges for Ubiquitous Converged Network for Ubiquitous Converged Network

September 2005September 2005

APNOMS2005APNOMS2005

22 APNOMS2005, Okinawa, JAPANCopyright Copyright ©© 2005 by KT OSS Lab. All rights reserved.2005 by KT OSS Lab. All rights reserved.

I.I. OverviewOverview

II.II. Challenges for KT Network OperationsChallenges for KT Network Operations

III.III. Next Generation OSS Architecture: NeOSSNext Generation OSS Architecture: NeOSS

IV.IV. Benefits of NeOSS DeploymentBenefits of NeOSS Deployment

V.V. Remarks and Q&ARemarks and Q&A

AgendaAgenda

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Characteristics of Ubiquitous Converged NetworkCharacteristics of Ubiquitous Converged Network

Roles of SP/NP in Ubiquitous Converged NetworkRoles of SP/NP in Ubiquitous Converged Network

Integrated Management of Facility InformationIntegrated Management of Facility Information

Business AgilityBusiness Agility


Characteristics of Ubiquitous Converged NetworkCharacteristics of Ubiquitous Converged Network

Diverse CPEsDiverse CPEsRFID DevicesRFID DevicesHome Entertainment DevicesHome Entertainment DevicesNetwork Access DevicesNetwork Access Devices

Various Access TechnologiesVarious Access TechnologiesxDSLxDSLFTTHFTTHWLANWLANMobile WiMobile Wi--Max (WiBro)Max (WiBro)DMBDMBEtcEtc

Various ServicesVarious Servicesambiguous until nowambiguous until now

Network focusNetwork focusCircuitCircuit--based longbased long--lived servicelived serviceReactive to customersReactive to customersRelatively simple product mixtureRelatively simple product mixtureBusiness drives by Telecom Business drives by Telecom carriers and technologiescarriers and technologies

Service focusService focusSessionSession--based shortbased short--lived servicelived serviceProactive to customersProactive to customersIncreasingly complex product Increasingly complex product mixturemixtureBusiness drives by customers and Business drives by customers and technologiestechnologies

Current NetworkCurrent Network

Ubiquitous Converged NetworkUbiquitous Converged Network

Characteristics of UCNCharacteristics of UCN

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Roles of SP/NP in Ubiquitous Converged NetworkRoles of SP/NP in Ubiquitous Converged Network

Build Ubiquitous Converged Network (UCN)Build Ubiquitous Converged Network (UCN)Broadband Convergence Network (BcN)Broadband Convergence Network (BcN)Ubiquitous Sensor Network (USN)Ubiquitous Sensor Network (USN)Various Access NetworksVarious Access Networks

Operations and Maintenance on UCNOperations and Maintenance on UCNIntegrated management of resource InformationIntegrated management of resource InformationBusiness agilityBusiness agility

Only an Integrated Network Operation Delivers the Cost Benefits Only an Integrated Network Operation Delivers the Cost Benefits of Ubiquitous Converged Networkof Ubiquitous Converged Network

Customer SelfCustomer Self--Provisioning and SelfProvisioning and Self--Operation ControlOperation Control


Integrated Management of Resource InformationIntegrated Management of Resource Information

Support layered network architectureSupport layered network architectureManagement of interManagement of inter--connecting points among adjacent Layersconnecting points among adjacent Layers

Data model for largeData model for large--scaled database transactionscaled database transaction

Consolidate customer information with resource informationConsolidate customer information with resource information

CPE (Home) Layer

Access Network Layer

IP Transport Layer

Optical Transport Layer

Consistent multiConsistent multi--layer resource information modellayer resource information model-- Enhance operations quality by synchronizing physical and logicaEnhance operations quality by synchronizing physical and logical l inventories with networksinventories with networks

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Web Service based Open Architecture (SOA)Web Service based Open Architecture (SOA)

Business Process Management (BPM)Business Process Management (BPM)

Enterprise Application Integration (EAI)Enterprise Application Integration (EAI)

Business Activity Monitoring (BAM)Business Activity Monitoring (BAM)

Compliant with TMForum NGOSS Architectural Compliant with TMForum NGOSS Architectural PrinciplesPrinciples

Adaptable Network Operations ArchitectureAdaptable Network Operations Architecture-- Agility is the ability to respond quickly to changes in businessAgility is the ability to respond quickly to changes in businessenvironmentenvironment

-- Adaptable for accommodating newly emerging ubiquitous convergedAdaptable for accommodating newly emerging ubiquitous convergedservices that are currently difficult to identifyservices that are currently difficult to identify

-- Able to do faster decision making through better access to operAble to do faster decision making through better access to operations ations information information

Simplification Simplification

Standardization Standardization

Modularity Modularity

Integration Integration

Essential features for agile network operations architecture







Challenges for KT Network OperationsChallenges for KT Network Operations

Why Built Siloed OSS in KTWhy Built Siloed OSS in KT

Problems of Legacy Siloed OSSProblems of Legacy Siloed OSS

Objectives for KT Network OperationsObjectives for KT Network Operations

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Challenges for KT Network OperationsChallenges for KT Network Operations

506565

742

0

100

200

300

400

500

600

700

800

2000 2001 2004

Subscriptions per employee (PSTN, ADSL)

1818

152152

6262

0

20

40

60

80

100

120

140

160

2002 2003 2004

Requ

est

0

2

4

6

8

10

12

14

16

18

20

budget request

New Service Request

The role of OSS becomes more important

Fast development is needed

OpEx MinimizingOpEx Minimizing TimeTime--toto--MarketMarket

6Octave,Wibro, DU:...etc

14Long distance ...Dedicated Line

64

22

6

82

38

no

233 categories ServicesTotal

Public ATM,

Public Hinet-P/F ..

High Speed Service

enTum, ISDN,Dial Up,VPN..Kornet

LLU, Number Portability ...PSTN

ADSL, Nespot, NTOPIA...Megapass

Home Sky,Home Media.. Home Digital

ContentsServices

Big bang of servicesConverged services

Budg

et(1

00 m

illio

n KW

)

Integrated OSSIntegrated OSS


Why built siloed OSS in KTWhy built siloed OSS in KT

Main business area until late 1990s : PSTN Main business area until late 1990s : PSTN and leasedand leased--lineline

KT Major OSS SystemsKT Major OSS SystemsPSTN installation support systemPSTN installation support systemPSTN assurance support systemPSTN assurance support systemLeasedLeased--line installation & assurance systemline installation & assurance systemTransportation network inventory management systemTransportation network inventory management system

NarrowNarrowBusinessBusinessDomainDomain

Broadband internet access(xDSL), ATM, FR, Broadband internet access(xDSL), ATM, FR, VPN businesses so rapidly emerging in 3~4 VPN businesses so rapidly emerging in 3~4 years years

KT built siloed OSS for each emerging new serviceKT built siloed OSS for each emerging new serviceNo prepared integrated OSS frameworkNo prepared integrated OSS framework

HighHigh--speedspeedInternetInternetBoomingBooming

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Problems of Legacy Siloed OSSProblems of Legacy Siloed OSS

Slow to meet customer demandsSlow to meet customer demands

Revenue leakageRevenue leakage

Customer churnCustomer churn

Competitive pressuresCompetitive pressures

Operational inefficiencyOperational inefficiency

High operations and maintenance costHigh operations and maintenance cost

Data inconsistencyData inconsistency

Difficult adaptation to future converged Difficult adaptation to future converged business environmentsbusiness environments

Highly automated and integrated OSS system for business agilityHighly automated and integrated OSS system for business agility

Problemsof SiloedSystem


Objectives of KT Network Operations Objectives of KT Network Operations

Offers maximum support for wireline and wireless Service Offers maximum support for wireline and wireless Service Fulfillment/Assurance from a single and unified platformFulfillment/Assurance from a single and unified platform

Simplifies Fulfillment with an integrated, automated, costSimplifies Fulfillment with an integrated, automated, cost--effective, and floweffective, and flow--through solutionthrough solution

Realizes oneRealizes one--stop and flowstop and flow--through Service Assurancethrough Service Assurance

Provides accurate data for inventory management allowing for Provides accurate data for inventory management allowing for nonnon--disruptive evolutiondisruptive evolution

Enforces customerEnforces customer--centric network operations solution by centric network operations solution by Service Level AgreementService Level Agreement

Straightens out KTStraightens out KT’’s legacy issues with futures legacy issues with future--proof platform proof platform that gears up KT for tomorrowthat gears up KT for tomorrow’’s challengess challenges

Realization of integrated network operations framework for Realization of integrated network operations framework for future ubiquitous converged networkfuture ubiquitous converged network

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KT NeOSS ArchitectureKT NeOSS Architecture

How does NeOSS Stack Up?How does NeOSS Stack Up?


KT NeOSS ArchitectureKT NeOSS Architecture

BSSBSS(ICIS)(ICIS)

Order EntryOrder EntryOrder Entry

Service DeliveryService DeliveryManagementManagement

Integrated Order ManagementIntegrated Order ManagementIntegrated Order Management

Flow-though ServiceProvisioning

FlowFlow--though Servicethough ServiceProvisioningProvisioning

Device Activation for SeamlessService Delivery

Device Activation for SeamlessDevice Activation for SeamlessService DeliveryService Delivery

Service AssuranceService AssuranceManagementManagement

Customer CareCustomer CareCustomer Care

Trouble TicketingTrouble TicketingTrouble Ticketing

Network Test ManagementNetwork Test ManagementNetwork Test Management

Service Quality Service Quality ManagementManagement

SLA ManagementSLA ManagementSLA Management

Service QoSManagementService QoSService QoSManagementManagement

Network DataWare housingNetwork DataNetwork DataWare housingWare housing

Service AgreementManagement

Service AgreementService AgreementManagementManagement

OSS InformationOSS InformationManagementManagement

Network Planningand Engineering

Network PlanningNetwork Planningand Engineeringand Engineering

ReportingReportingReporting

FacilityFacilityManagementManagement

InventoryManagementInventoryInventory

ManagementManagement

Service Resource &Customer Data Mgmt.Service Resource &Service Resource &

Customer Data Mgmt.Customer Data Mgmt.

WorkforceWorkforceManagementManagement

WorkforceSchedulingWorkforceWorkforceSchedulingScheduling

Field WorkManagementField WorkField Work

ManagementManagement

Access DomainAccess DomainManagementManagement

Service MaintenanceService MaintenanceService Maintenance

Access DomainNetwork Mgmt.Access DomainAccess DomainNetwork Mgmt.Network Mgmt.

PlugPlug--andand--Play Network ManagementPlay Network Management

ConfigurationManagement

ConfigurationConfigurationManagementManagement

Fault ManagementFault ManagementFault Management

PerformanceManagementPerformancePerformanceManagementManagement

Device ActivationManagement

Device ActivationDevice ActivationManagementManagement

IP, ATM, FR,Leased Line,Fiber, WiBro,

etc

IP, ATM, FR,IP, ATM, FR,Leased Line,Leased Line,Fiber, WiBro,Fiber, WiBro,

etcetc

Problem ReportProblem Report

SubscriptionSubscription

NeOSSNeOSS--SOSO NeOSSNeOSS--SASA NeOSSNeOSS--SLASLA NeOSSNeOSS--NetIS/NENetIS/NE

NeOSSNeOSS--FMFM NeOSSNeOSS--WMWM NeOSSNeOSS--ADMADM NeOSSNeOSS--xNMSxNMS

SO: Service OrderingSA: Service AssuranceFM: Facility Management

WM: Workforce ManagementADM: Access Domain ManagementDeL: Dedicated Line

TN: Transmission NetworkSLA: Service Level AgreementNetIS: Network Information Support System

NE: Network engineeringICIS: Integrated Customer Information SystemEAI: Enterprise Application Integration

EAI Information Bus

EAI Information Bus

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How does NeOSS Stack Up?How does NeOSS Stack Up?

NeOSS enables KT to effectively manage all kinds of services NeOSS enables KT to effectively manage all kinds of services including next generation converged services on one common including next generation converged services on one common OSS.OSS.

KT was able to leverage their investments and expertise in KT was able to leverage their investments and expertise in OSS/NMS and incorporate appropriate components into NeOSS OSS/NMS and incorporate appropriate components into NeOSS

Incorporate industry standards into NeOSS designIncorporate industry standards into NeOSS design

Operational functionality of most modules is comparable with Operational functionality of most modules is comparable with many commercial COTS packagesmany commercial COTS packages

NeOSS enables KT to timely enhance their business processes NeOSS enables KT to timely enhance their business processes according to the customer demandsaccording to the customer demands

RealReal--time business process monitoring and enhancement can be time business process monitoring and enhancement can be achieved by separation business process from implementationachieved by separation business process from implementation

Web Services approach provides NeOSS with the agility Web Services approach provides NeOSS with the agility necessary to evolve and continue to deliver the management necessary to evolve and continue to deliver the management capabilities needed by a sophisticated service providercapabilities needed by a sophisticated service provider







Benefits of NeOSS DeploymentBenefits of NeOSS Deployment

Future Plan for Ubiquitous Converged Network Operations Future Plan for Ubiquitous Converged Network Operations

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Benefits of NeOSS DeploymentBenefits of NeOSS Deployment

Network Information IntegrityNetwork Information Integrity

Maximum Customer IntimacyMaximum Customer Intimacy

OneOne--Stop Service / Proactive ServiceStop Service / Proactive Service

Effective Workforce ManagementEffective Workforce Management

Seamless Migration KnowSeamless Migration Know--howhow

OPEX Saving & Fast ROIOPEX Saving & Fast ROI


Integrated OSS Framework for Upcoming Integrated OSS Framework for Upcoming Converged uConverged u--Business EnvironmentsBusiness Environments

Realization of uRealization of u--Business AgilityBusiness Agility

EnhancementEnhancement&&

ExperiencesExperiences

SynergySynergy

FutureFutureBusinessBusiness

EnvironmentEnvironment


KT Future Plan for Ubiquitous Converged KT Future Plan for Ubiquitous Converged Network OperationsNetwork Operations

Widen network operations domainWiden network operations domainAccess NetworkAccess NetworkCustomer Premise Equipment NetworkCustomer Premise Equipment NetworkCustomer SelfCustomer Self--Service and SelfService and Self--OperationOperationApplications running on CPEsApplications running on CPEs

Integrate NeOSS with application/solution frameworksIntegrate NeOSS with application/solution frameworksContents DistributionContents DistributionRFID/USN ManagementRFID/USN ManagementRobot ManagementRobot Management

Be a managed service provider (MSP)Be a managed service provider (MSP)uu--CityCityuu--OfficeOffice

NeOSS enables KT to takes the role of multiplayer in ubiquitous converged environment

Future Strategy

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RemarksRemarks

For the last decade,For the last decade,

We have been dreaming current information society.We have been dreaming current information society.

For the next decade,For the next decade,We will be dreaming the ubiquitous society.We will be dreaming the ubiquitous society.

Reduce time to market for new servicesReduce time to market for new servicesEnforce our competitive positionEnforce our competitive positionOffOff--thethe--shelf S/W speeds technology deploymentshelf S/W speeds technology deploymentScale to meet the most aggressive rolloutScale to meet the most aggressive rolloutMinimize CapEx and OpEx Minimize CapEx and OpEx –– Maximize profitsMaximize profitsFutureFuture--proof our evolutionproof our evolution

With the Integrated OSS (NeOSS), we can With the Integrated OSS (NeOSS), we can

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Thank you very much for your attention.Thank you very much for your attention.

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network operations challenges for ubiquitous converged network speech 3.pdf · 2005-09-12 ·...

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