network analysis tips and tricks with omnipeek

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www.wildpackets.com © WildPackets, Inc. Show us your tweets! Use today’s webinar hashtag: #wp_tipstricks with any questions, comments, or feedback. Follow us @wildpackets Jay Botelho Director of Product Management [email protected] Follow me @jaybotelho Network Analysis Tips and Tricks Joe Habib Director of Professional Services [email protected]

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An un-patched system that was compromised. Users trying to connect to a box that’s not there. Traps being sent out on an issue that’s ignored by the monitoring system. Do any of these issues sound familiar? These are the types of issues our professional service engineers find and address on a daily basis. With a corporate history spanning 23 years, and hundreds of person-years of customer-facing network analysis and troubleshooting experience, it’s clear that we’ve come across more than a few problems along the way. It’s time for us to share. In this web seminar our team of customer-facing engineers will highlight some of their favorite problems, including how they uncovered the problem, what they recommended to solve it, and how they verified that the proposed solution was successful. Please join us for this highly informative, real-world demonstration of what really goes wrong in enterprise networks. And be sure to bring your questions! In this web seminar, we will cover: Common and not so common problems seen on today's networks Tips for identifying common problems Tricks for addressing common problems What you will learn: How common problems get missed by standard monitoring systems Why deep packet inspection succeeds when other solutions fail How to find, fix, and verify common, and not so common, network problems

TRANSCRIPT

Page 1: Network Analysis Tips and Tricks with OmniPeek

www.wildpackets.com © WildPackets, Inc.

Show us your tweets! Use today’s webinar hashtag:

#wp_tipstricks with any questions, comments, or feedback.

Follow us @wildpackets

Jay Botelho

Director of Product Management

[email protected]

Follow me @jaybotelho

Network Analysis

Tips and Tricks

Joe Habib

Director of Professional Services

[email protected]

Page 2: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

Administration

• All callers are on mute ‒ If you have problems, please let us know via the Chat window

• There will be Q&A ‒ Feel free to type a question at any time

• Slides and recording will be available ‒ Notification within 48 hours via a follow-up email

2

Page 3: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

Agenda

• Introduction

• Tips and Tricks ‒ Know what your key services are doing

‒ Identify all protocols and who is using them

‒ Keep an eye on protocol “tells”

‒ Know where you are connected

‒ How to approach WLAN analysis

‒ Customizing OmniPeek using Protospecs

‒ Focus (select related), Understand (Experts), See (Visual Expert)

• WildPackets Corporate Overview

• WildPackets Product Line Overview

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Page 4: Network Analysis Tips and Tricks with OmniPeek

www.wildpackets.com © WildPackets, Inc.

Tips and Tricks

Focus (select related), Understand

(Experts), See (Visual Expert)

Page 5: Network Analysis Tips and Tricks with OmniPeek

www.wildpackets.com © WildPackets, Inc.

Tips and Tricks

Understanding Your Key Services

Page 6: Network Analysis Tips and Tricks with OmniPeek

www.wildpackets.com © WildPackets, Inc.

Tips and Tricks

Identify All Protocols and Who Is

Using Them

Page 7: Network Analysis Tips and Tricks with OmniPeek

www.wildpackets.com © WildPackets, Inc.

Tips and Tricks

How to Approach WLAN Analysis

Page 8: Network Analysis Tips and Tricks with OmniPeek

www.wildpackets.com © WildPackets, Inc.

Tips and Tricks

Customizing OmniPeek Using

Protospecs

Page 9: Network Analysis Tips and Tricks with OmniPeek

www.wildpackets.com © WildPackets, Inc.

Q&A

Show us your tweets! Use today’s webinar hashtag:

#wp_tipstricks with any questions, comments, or feedback.

Follow us @wildpackets

Follow us on SlideShare! Check out today’s slides on SlideShare

www.slideshare.net/wildpackets

Page 10: Network Analysis Tips and Tricks with OmniPeek

www.wildpackets.com © WildPackets, Inc.

WildPackets Corporate Overview

Optimizing Network and Application Performance

Page 11: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

Corporate Background

• Experts in network monitoring, analysis, and troubleshooting

‒ Founded: 1990 / Headquarters: Walnut Creek, CA

‒ Offices throughout the US, EMEA, and APAC

• Customers spanning leading edge organizations

‒ Mid-market and enterprise lines of business

‒ Financial, manufacturing, ISPs, major federal agencies,

state and local governments, universities

‒ Over 7,000 customers / 60+ countries / 80% of Fortune 1,000

• Award-winning solutions that improve network performance

‒ Internet Telephony, Network Magazine, Network Computing awards

‒ United States Patent 5,787,253 issued July 28, 1998 • “Apparatus and Method of Analyzing Internet Activity”

Page 12: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

Why Our Customers Need Us

• VoIP, video, cloud, virtualization, and key business

applications are saturating critical network services

• Evolving network technologies create discontinuities ‒ 1 Gig 10 Gig 40 Gig 100 Gig networks

‒ Wireless, BYOD initiatives

• Users and business can not tolerate network

problems for mission critical services

Increasing demand for better real-time network visibility,

network analytics, network forensics, and DPI

Page 13: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

How We Create Value

We provide innovative, industry-leading, real-time

network performance management solutions

‒ Easy-to-use, easy-to-learn user interface

‒ Uniquely extensible solutions

‒ Wireless network leadership

‒ Detailed analytics related to network applications

‒ Fastest network traffic capture appliance in its class

‒ Technical superiority at competitive price point

WildPackets has continually advanced its solution to meet the needs of its

customers

Page 14: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

ROOT-CAUSE ANALYSIS

OmniPeek network analyzer performs deep packet inspection

and can reconstruct all network activity, including e-mail and

IM, as well as analyze VoIP and video traffic quality.

UNDERSTAND END-USER PERFORMANCE TimeLine and Omnipliance network recorders monitor

and analyze performance across critical network

segments, virtual environments, and remote sites.

NETWORK HEALTH

WatchPoint can manage and report on key

device performance and availability across

the entire network, from anywhere on the network.

GLOBAL

DISTRIBUTED

DPI

Unprecedented Network Visibility

Page 15: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

A History of Innovation

2003 Distributed real-time

troubleshooting

2001 • First 802.11

wireless analyzer

• First network

analyzer with

automated expert

analysis

2005 Combined distributed

network and VoIP

network analysis

2008 Enterprise-wide

Monitoring and Reporting

2009 Innovative dashboard

with drill-down for VoIP

and video

2012 • Capture, record, and

analyze from 40G

network segments

• First wireless network

analyzer to support

801.11ac, k, r, u, v, w

2011 • Total visibility with

zero packet loss

• First wireless

network analyzer to

support capture and

analysis of 802.11n

3-stream wireless

2010 First to achieve 11 Gbps

sustained capture-to-disk

Page 16: Network Analysis Tips and Tricks with OmniPeek

www.wildpackets.com © WildPackets, Inc.

Product Line Overview

Page 17: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

OmniPeek Enterprise Packet Capture, Decode and Analysis

• Ethernet,1/10 Gigabit, 802.11, and voice and video over IP

• Portable capture and OmniEngine console

• Aggregate analysis data across multiple capture points

Omnipliance / TimeLine Distributed Enterprise Network Forensics

• High-performance packet capture and real-time analysis

• Stream-to-disk for forensics analysis

• Integrated OmniAdapter network analysis cards up to 40G

WatchPoint Centralized Enterprise Network Monitoring Appliance

• Aggregation and graphical display of network data

• WildPackets OmniEngines

• NetFlow and sFlow

Omni Distributed Analysis Platform

Page 18: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

Omni Distributed Analysis Platform Software and Turnkey Solutions

• Enterprise monitoring and reporting

‒ WatchPoint Server

‒ OmniFlow, NetFlow, and sFlow Collectors

• Software probes and network recorders

‒ Omnipliance network recorders – Edge, Core

‒ TimeLine network recorders

‒ OmniAdapter analysis cards

• Distributed analysis software

‒ OmniPeek – Enterprise, Professional, Basic, Connect

‒ OmniEngine – Enterprise, Desktop, OmniVirtual

• Portable solutions

‒ OmniPeek network analyzer

‒ Omnipliance Portable

Page 19: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

Key New Features in v7

• 40G network support

• Analyze issues from end to end:

Multi-Segment Analysis (MSA)

• Collect data from non-technical end users:

OmniPeek Remote Assistant (ORA)

• Single, interactive dashboard for

utilization, top talkers, top protocols,

latency, Experts, flows, and wireless

signal strength

• New wireless specifications

‒ 802.11ac 802.11k

‒ 802.11r 802.11u

‒ 802.11v 802.11w

Page 20: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

OmniPeek Network Analyzer

• Distributed analysis manager

‒ Connect to and configure distributed OmniEngines, Omnipliances,

and TimeLines

• Comprehensive dashboards present network traffic in real-time

‒ Vital statistics and graphs display trends on network and application

performance

‒ Visual peer-map shows conversations and protocols

‒ Intuitive drill-down for root-cause analysis of performance bottlenecks

• Visual Expert diagnosis speeds problem resolution

‒ Packet and payload visualizers provide business-centric views

• Automated analytics and problem detection 24/7

‒ Easily create filters, triggers, scripting, advanced alarms, and alerts

Page 21: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

Omnipliance Network Recorders

• Captures and analyzes all network traffic 24x7

‒ Runs WildPackets OmniEngine software probe

‒ Generates vital statistics on network and application performance

‒ Intuitive root-cause analysis of performance bottlenecks

• Expert analysis speeds problem resolution

‒ Fault analysis, statistical analysis, and independent notification

• Multiple issue digital forensics

‒ Real-time and post capture data mining for compliance and troubleshooting

• Intelligent data transport

‒ Network data analyzed locally

‒ Detailed analysis passed to OmniPeek on demand

‒ Summary statistics sent to WatchPoint for long term trending and reporting

‒ Efficient use of network bandwidth

• User-extensible platform

‒ Plug-in architecture and SDK

Page 22: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

TimeLine Network Recorder

• Continuous network recording and comprehensive

real-time statistical display — simultaneously ‒ 12Gbps sustained capture with zero packet loss

‒ Network statistics display in TimeLine visualization format

• Rapid, intuitive forensics search and retrieval ‒ Historical network traffic analysis and quick data rewinding

‒ Several pre-defined forensics search templates making

searches easy and fast

• A natural extension to the WildPackets product line

• Turnkey bundled solution ‒ Appliance + OmniEngine, OmniAdapter, OmniPeek Connect

Page 23: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

Price/Performance Solutions for Every Application

Portable Edge Core TimeLine

Ruggedized

Troubleshooting

Small Networks

Remote Offices

Datacenter Workhorse

Easily Expandable

Enterprise, Highly-

Utilized Networks

Aluminum chassis / 17” LCD 1U rack mountable chassis 3U rack mountable chassis 3U rack mountable chassis

Dual 2.13 GHz Quad-Core Intel

Xeon L5630 "Westmere"

Quad-Core Intel Xeon X3460

2.80Ghz

Dual Intel Xeon Quad Core

E5530 2.4GHz

Dual Intel Xeon Quad Core

X5560 2.8GHz

24GB RAM 4GB RAM 6GB RAM 18GB RAM

2 PCI-E Slots 2 PCI-E Slots 4 PCI-E Slots 4 PCI-E Slots

2 Built-in Ethernet Ports 2 Built-in Ethernet Ports 2 Built-in Ethernet Ports 2 Built-in Ethernet Ports

6TB SATA storage capacity 1TB SATA storage capacity 8/16TB SATA

storage capacity

8/16/32/48TB SATA

storage capacity

4.5Gbps CTD 1.1Gbps CTD 3Gbps CTD 12Gbps CTD

WildPackets Network Recorders

Page 24: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

Centralized Monitoring for Distributed Enterprise Networks

• High-level, aggregated

view of all network

segments

– Monitor per campus, per

region, per country

• Wide range of network

data

– NetFlow, sFlow, OmniFlow

• Web-based, customizable

network dashboards

• Flexible detailed reports

• Direct link to detailed,

packet-based analysis

WatchPoint

Page 25: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

Comprehensive Support and Services

Standard Support

Maintenance and upgrades

Telephone and email contacts

Knowledgebase

MyPeek Portal

Premier Support

24 x 7 x 365

Dedicated escalation manager

2 customer contacts per site

Plug-in reconfiguration assistance

WildPackets Training Academy

Public, web-based, and on-site classes

Complete curriculum: technology and product focused

Practical applications and labs covering network analysis,

wireless, VoIP monitoring and advanced troubleshooting

Consulting and Custom Development Services

Deployment, configuration, and assessment engagement

Systems integration and testing

Application integration, driver, decode, interface development

Page 26: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

WildPackets Key Differentiators

• Visual Expert intelligence with intuitive drill-down

‒ Let computer do the hard work, and return results, real-time

‒ Packet /payload visualization is faster than packet-per-packet diagnostics

‒ Experts and analytics can be memorized and automated

• Automated capture analytics

‒ Filters, triggers, scripting, and advanced alarming system combine to provide

automated network problem detection 24x7

• Multiple issue network forensics

‒ Can be tracked by one or more people simultaneously

‒ Real-time or post capture

• User-extensible platform

‒ Plug-in architecture and SDK

• Aggregated network views and reporting

‒ NetFlow, sFlow, and OmniFlow

Page 27: Network Analysis Tips and Tricks with OmniPeek

© WildPackets, Inc. #wp_tipstricks

24x7 Network Monitoring,

Analysis, and Troubleshooting

Page 28: Network Analysis Tips and Tricks with OmniPeek

www.wildpackets.com © WildPackets, Inc.

Thank You!

WildPackets, Inc.

1340 Treat Boulevard, Suite 500

Walnut Creek, CA 94597

(925) 937-3200