NETSUITE CHINA IMPLEMENTATIONS DONE RIGHT

A COMPREHENSIVE GUIDE

Prepared By Trigger Networks

A PLAYBOOK FOR NETSUITE CHINA ROLLOUTS If you are implementing a global NetSuite solution and have a significant presence in China, the successful rollout of NetSuite in China will be of critical importance to your global business operations. The purpose of this E-Book is to share best practices with NetSuite users planning a rollout for their China subsidiaries, based on the successful strategies adopted by NetSuite users we have worked with in China over the years.

Growing a business in China presents a unique combination of challenges to companies that is arguably not found in any other region. These include: a complex regulatory and tax environment, a self sufficient ecosystem of software and internet applications that are quite distinct from those used in other global regions, and a formidable language barrier, particularly for foreign companies trying to get to grips with tax and legal issues. Above all else, companies typically try to scale their operations aggressively in China to take full advantage of business opportunities in each of China’s vast regions, leading to high pressure to achieve rapid growth in a short time.

All of these factors not only present challenges to growing in China; they can also put significant pressure on the rollout of NetSuite for your China subsidiary. To help you meet and overcome these challenges we have compiled a comprehensive set of the most effective strategies and best practices that our customers have adopted achieve the successful rollout of NetSuite for their business operations in China. Read on to learn more!

Complex Local Tax

Compliance Issues

English Not Primary

Business And Legal Language

Highly Populous, Fast Growing

Developing Region

Unique, Mature Software And

Internet Application Ecosystem

INDIA

JAPAN

BRAZIL

S. KOREA

INDONESIA

CHINA

WHY CHINA PRESENTS UNIQUE CHALLENGES

NIGERIA

China’s vast scale, unique business culture and complex regulatory environment present a unique set of challenges for companies growing their business and rolling out global ERP systems in the region.

Though companies may face challenges growing globally in a variety of regions, there is arguably no other global region that presents a comparable set of challenges to China…

LOCALIZING NETSUITE FOR CHINA AT A GLANCE

If you are rolling out NetSuite for China, you will need to be aware of the following major issues:

1.  Ensuring tax reports generated by NetSuite are compliant with China GAAP

2.  Managing data transfer between NetSuite and China’s “Golden Tax” VAT Invoice generation systems to ease the workload of your local finance team

3.  Managing the transition from commonly used local accounting systems in China (Yonyou and Kingdee) to NetSuite.

4.  Challenges commonly faced during NetSuite implementations in China, including:

•  The barriers to user adoption due to unique software and usage habits in China

•  The impact of rapid business expansion on your China team’s workload during implementation

•  The effect of high staff turnover on the rollout of NetSuite in China

LOCALIZING NETSUITE FOR CHINA AT A GLANCE In our experience, NetSuite user companies in China have been able to smoothen the implementation process by adopting the following practices:

1.   Educate the China team on the vision behind the NetSuite implementation project

2.   At the beginning of a global implementation, involve the China team as early as possible during the global requirements building stage

3.   Broaden the project team and involve more China staff during the system building stage for China

4.   Review system blueprints with the China team (repeatedly if necessary) to ensure a full understanding of requirements

5.   Leverage the NetSuite implementation as a personal development opportunity for your China staff

6.   Work with a world class NetSuite partner with an experienced bilingual team based in Mainland China

Read to learn more about these approaches to NetSuite implementations!

DEPLOY NETSUITE ADD-ONS FOR CHINA FINANCIALS

PART 1: CHINA GAAP TAX REPORTING

COMPLYING WITH CHINA GAAP If you are using NetSuite to manage finances for a subsidiary in China, you will require a solution to adapt your Chart of Accounts, report language and report templates to comply with China GAAP requirements. China’s Ministry of Finance requires all business entities in China to provide financial reports according to a specific template, including a stipulation that all accounting vouchers should contain a P.R.C. GL account number and its Chinese description.

US GAAP vs. China GAAP Report Formats

COMPLYING WITH CHINA GAAP The following localized reports must be provided to the tax authorities to comply with China tax law and financial audit requirements:

•  Balance Sheets

•  Profit/Loss reports

•  Voucher Print Out

•  Ledger Print Out, (General Ledger, Sub Ledger, Diary Ledger)

NetSuite does not offer China GAAP compliant tax report generation as a standard function, but localized versions of each of these reports can be generated from within NetSuite using Trigger Networks’ China GAAP SuiteApp. For more information about this solution, you can contact a Trigger Networks sales representative directly.

Obtaining a CERTIFICATE OF COMPLIANCE ����from local tax authorities

To ensure full compliance of your NetSuite system with all relevant China tax regulations, a certificate of compliance, referred to in Chinese as “Bei An ��” is required for all entities paying tax in China. In addition to our China GAAP SuiteApp, Trigger Networks’ finance localization services include the option to assist companies with the application of China’s tax compliance certificate.

For more information about making NetSuite compliant with China GAAP, please download our separate FAQ on China GAAP for NetSuite from www.triggerasia.com/chinagaapwhitepaper or request this document from your Trigger Networks’ sales representative.

TRIGGER NETWORKS CHINA GAAP SUITEAPP

Dashboard Navigation Menu Report Generation Page

China Chart of Account Page China COA Mapping Page

DEPLOY NETSUITE ADD-ONS FOR CHINA FINANCIALS

PART 2: GOLDEN TAX SYSTEM INTEGRATION (FAPIAO)

GOLDEN TAX SYSTEM INTEGRATION

If you are dong business in China, you need to be familiar with “Golden Tax”, the system used by the Chinese government to monitor and control the tax paid on business transactions (VAT).

This means that any business providing goods or services that are subject to China’s value-added tax are legally required to issue VAT invoices, known as “fapiao” ���� using the Chinese government-certified “Golden Tax System” (GTS). This system consists of software, electronic printing and specialized numbered invoicing paper designed to prevent counterfeiting.

Companies with entities in China therefore need to apply for permission from the Tax Authority to issue VAT invoices (fapiao) using the Golden Tax System, and must also purchase the software and devices that are authorized to print fapiao.

Chop of issuing entity

Amount in Chinese

numerals (capital case)

Service item

Fapiao number

Chop from tax

authority

Above:'sample'“Fapiao”'Invoice'Printout'

WHEN TO INTEGRATE NETSUITE WITH GOLDEN TAX

If your company is issuing a large number of VAT invoices in China for goods and services sold every day (50+), this can create a heavy workload for your finance team when it is time to record this data in your accounting system. It may be necessary to automatically synchronize the invoice data in your Golden Tax system with your NetSuite system. This can help you achieve the following benefits:

•  Eliminate the risk of human error

•  Time costs savings by reducing the manual workload of your finance team

•  Facilitation of company audits and real team, accurate finance reports

Trigger Networks has developed a Golden Tax Integration Module in NetSuite to enable batch printing of China VAT Fapiaos capabilities and recording of VAT info in NetSuite. This solution enables automated 2-way synchronization between NetSuite and China’s “Golden Tax” VAT printing system via a Web-API-based connector.

To#learn#more#about#our#Golden#Tax#Integra2on#Solu2on#and#receive#a#detailed#FAQ#about#“Golden#Tax”#VAT#Invoice#management,#please#contact#

your#Trigger#Networks#representa2ve#or#email#sales@triggerasia.com#

TRIGGER NETWORKS CHINA “GOLDEN TAX” VAT INTEGRATION SOLUTION

China Invoice Item Data Data To Be Mapped To Invoice

China Invoice Customer Data Invoice Reconciliation Report

RETIRE LOCAL CHINESE ACCOUTING SOFTWARE LIKE YONYOU AND KINGDEE.

NETSUITE CAN REPLACE THESE ENTIRELY

WHAT ARE YONYOU AND KINGDEE?

Yonyou and Kingdee are the two most widely used Chinese ERP/accounting system brands. Each system’s core offering is a financials management module (GL, AR/AP etc.) that they have complemented over the years with additional modules for CRM, HCM, SCM, manufacturing, etc.

Yonyou and Kingdee are widely used in China; the functionality and user experience of each system is designed with Chinese accounting standards and practices in mind, and each facilitates preparation of China GAAP compliant tax reports. Most international ERP systems (including NetSuite) do not offer out of the box functionality to support certain essential aspects of financials management in Mainland China. As a result, many users of global ERP systems such as Oracle and SAP still use Yonyou or Kingdee in parallel with their global system of record for their China operations.

OPTIONS FOR NETSUITE USERS IN CHINA To manage financials in compliance with China GAAP, NetSuite users with China operations have to choose between:

a.   Retaining their existing Yonyou or Kingdee accounting system and automating financial data transfer to NetSuite for rolled up consolidated financial reporting

b.   Replacing Yonyou or Kingdee entirely with NetSuite using customized applications developed on NetSuite’s platform that provide the required functionality for China financials management

TRIGGER NETWORKS’ RECOMMENDATION: RETIRE YONYOU AND KINGDEE AND REPLACE WITH NETSUITE

Our position is that there is no significant advantage for NetSuite users to continue the use of Yonyou or Kingdee in China. Many NetSuite users in China have replaced these systems entirely with NetSuite with no loss of critical functionality for financials management. The combination of Trigger Networks’ NetSuite-native China GAAP reporting solution and Golden Tax system connector makes the functionality for China financials management offered by Yonyou and Kingdee redundant.

NetSuite is an all-in-one global financials management system. Just as NetSuite users can replace legacy systems for western subsidiaries, such as Sage, Quickbooks and other applications, so too can NetSuite replace Chinese accounting applications based on outdated, unscalable single-tenant software technology.

LOCALIZING FOR CHINA FINANCIALS: APPROACHES COMPARED

OPTION #1 BENEFITS CHALLENGES

RETAIN YONYOU OR KINGDEE AND CONSIDER INTEGRATION WITH NETSUITE VIA SOFTWARE CONNECTOR

•  Continuity: no onboarding program required to introduce staff to new system. Chinese finance staff are generally already accustomed to using these systems for financials management

•  No significant increase in end user workload during the short term.

•  Running multiple systems in parallel incurs additional maintenance and management time costs, as all upgrades on Yonyou and Kingdee must be performed manually.

•  Yonyou and Kingdee are based on older C/S technology, so they are much more difficult to customise and integrate with other systems. This means they are not future-proof systems that may create future bottle-necks if system requirements change.

•  Yonyou and Kingdee do not offer true real time reporting as they require separate databases for multiple locations. This means that even local Chinese teams do not have full visibility on critical business data, let alone global HQ.

•  There has been a lot of negative feedback from users on Yonyou and Kingdee’s reporting functions due to data integrity issues and manual data cleansing requirements before financial data can be rolled up to consolidated reports. This often means an overall higher workload for end users over the long term.

•  For China Golden Tax VAT Invoice Integration, neither Kingdee or Yonyou offer significant advantages compared with implementing connector directly to NetSuite

LOCALIZING FOR CHINA FINANCIALS: APPROACHES COMPARED

OPTION #2 BENEFITS CHALLENGES

REPLACE YONYOU OR KINGDEE AND EXTEND NETSUITE FUNCTIONALITY WITH SUITEAPPS FOR CHINA REQUIREMENTS

•  You can reduce the number of systems managing your critical financial data and processes to one. Numerous companies in China have already replaced Yonyou and Kingdee with NetSuite entirely with no issues.

•  Managing your business entirely on NetSuite makes it easier to deploy new operations management processes for China (CRM, manufacturing, SCM, project management etc.) with no need to deploy functionality across multiple, separate systems.

•  Customized processes to suit unique business requirements are much easier to achieve on NetSuite’s flexible cloud platform than with Yonyou and Kingdee’s outdated C/S software architecture.

•  No need to worry about compatibility issues when each separate system is upgraded.

•  NetSuite is designed specifically to manage global financials and consolidated reports

•  Although mapping solutions allow generation of China GAAP tax reports, NetSuite chart of account management processes not follow China GAAP, so Chinese staff need time to grow accustomed the the new system and its logic, which may require a change management program.

•  Running two systems in parallel may be necessary until the transition and data migration is complete.

REPLACING YONYOU + KINGDEE WITH NETSUITE: CASE STUDIES

•  Replaced Yonyou, a home-grown order management system and Quickbooks in their U.S Subsidiary

• User of Trigger Networks’ China GAAP reporting SuiteApp

• Implemented sophisticated inventory and order management solution on NetSuite

BIDE PHARMATECH

• Replaced Kingdee and home-grown cloud-hosted purchasing management system

• User of Trigger Networks’ China GAAP reporting SuiteApp

• Uses NetSuite to run complex expense management and purchasing processes

US PHARMACOPEIAL CONVENTION

• One of the earliest NetSuite users in China

• Has run all critical financial and business processes on NetSuite since 2002

• User of Trigger Networks’ China GAAP reporting SuiteApp

ICD SECURITY SOLUTIONS

INVOLVE THE CHINA TEAM AS EARLY AS POSSIBLE DURING THE

GLOBAL REQUIREMENTS BUILDING STAGE

INVOLVE YOUR CHINA TEAM EARLY Many global ERP implementation projects are planned in phases, focusing on one geographical region at a time. NetSuite OneWorld rollouts are no exception; users with headquarters in the US or EMEA and offices in China often implement NetSuite for their HQ first and rollout in China later. This is a sensible approach, as phased rollouts make complex projects more manageable.

However, based on our experience, even if the rollout is phased by region, we advise companies to involve their China teams and local NetSuite partner as early as possible. Ideally, China stakeholders should participate in the global requirements discovery phase of the project, even if the implementation and onboarding phases for China are executed later.

There are several reasons for this. First, though NetSuite can help companies to develop standard management processes for all global offices, China has a unique business environment and culture, so it is important to understand whether your standard operations management processes can be scaled to cover your China offices. China also has complex accounting regulations that need to be taken into consideration when you are setting up your charts of accounts and other aspects of financial management on NetSuite.

INVOLVE YOUR CHINA TEAM EARLY (CONTINUED) Another important reason to involve the China team as early as possible is that it makes it more likely to achieve buy-in by the China team by the time the China rollout phase begins. A big mistake that a lot of companies make with global ERP implementations is to deploy the system for the region where their HQ is based, then suddenly announce to other regional teams that they need to use this ERP system as well. The longer companies wait to involve teams in China and other key global regions the more difficult it may become to persuade them of the purpose and value of the new ERP system. This is especially true if your China team is already accustomed to using locally developed software applications to manage operations in China.

What is more, many NetSuite users find that involving the China team early in a NetSuite rollout project is an excellent opportunity to strengthen ties between teams in different regions. Involving key regional team members early on in a crucial global project like a NetSuite implementation is a great opportunity for global teams to collaborate and achieve a shared sense of the company’s global mission and goals. It will also be taken as a sign of respect to local users and emphasize at an early stage that their opinions and feedback are taken seriously by the company as a whole.

If key management level colleagues in China can participate in the discovery phase of a global rollout of NetSuite, it is easier to educate them of the benefits of NetSuite, which provides a healthier basis for beginning the China phase of a NetSuite OneWorld implementation.

BE AWARE OF UNIQUE SOFTWARE USER HABITS IN CHINA AND

THEIR IMPACT ON THE STAFF ONBOARDING PROCESS

CHINA IS DIFFERENT: INTERNET AND SOFTWARE USAGE HABITS COMPARED

TECHNOLOGY# REST#OF#THE#WORLD# CHINA#

Online#Search# Google,'Bing' Baidu,'Sogou'

Video# YouTube,'Vimeo' Youku,'Tudou,'IQiyi'

Mobile#Messaging#Apps# WhatsApp' Wechat'

Social#Media# Facebook,'TwiAer' Wechat,'Weibo,'Renren'

EQCommerce#Marketplaces# Ebay,'Amazon'' Taobao,'Tmall,'JD'

ERP/Accoun;ng' SAP,'Oracle,'NetSuite,'Sage,'Quickbooks' Yonyou,'Kingdee'

THE CHALLENGE OF CHINA’S UNIQUE SOFTWARE ENVIRONMENT

In China, many mainstream software and internet applications are developed in China for Chinese people, and are generally only available in Chinese. Many global mainstream internet or software applications have a Chinese counterpart; Chinese people use Wechat in place of WhatsApp and Facebook, Weibo instead of Twitter, Baidu instead of Google, Youku instead of YouTube and T-Mall instead of Amazon.com.

Business software is no exception. Instead of QuickBooks and SAP, Chinese users have been using locally developed accounting software systems like Yonyou and Kingdee for many years and are highly accustomed to using these systems for their daily work.

In this environment, highlighting the benefits to Chinese users of replacing locally developed applications with NetSuite can be a challenge. NetSuite is overall a superior solution to local Chinese accounting systems in terms of standard functionality, flexibility and scalability, but the user experience is significantly different from what Chinese finance professionals are used to, as Kingdee and Yonyou were designed specifically to manage China accounting, whereas NetSuite is a global finance management system. What is more, certain advanced modules for NetSuite are not yet fully translated into simplified Chinese, which may present a challenge to user adoption in China in some cases.

NetSuite users therefore need to be conscious of the cultural context of an international ERP product implementation in China and develop effective onboarding plans to ensure Chinese staff smoothly transition from local Chinese-developed business software applications to NetSuite.

BE SENSITIVE TO THE IMPACT OF RAPID BUSINESS EXPANSION ON

YOUR CHINA TEAM’S WORKLOAD DURING IMPLEMENTATION

MANAGING YOUR CHINA TEAM’S INCREASED WORKLOAD One factor that can affect the progress of NetSuite implementations in China is the workload pressure of local team members. Most foreign companies in China set aggressive growth targets for their China operations, so most NetSuite users implement their China subsidiary during a period of rapid business growth.

As the diagram overleaf shows, ERP implementations anywhere in the world typically create a short term increase in workload for the team, as they train themselves to use the system proficiently and transition away from legacy systems. In an environment where business is growing by 20% a year or higher, a NetSuite implementation can multiply the workload pressure on Chinese staff. NetSuite users in China can overcome this challenge by setting expectations in advance� closely monitoring system usage habits and offering meaningful incentives to encourage correct user behaviors during workload intensive stages of the implementation.

To give an example of the kind of incentives that have been successful, some NetSuite user companies in China have been known to award bonuses of up to one month of salary to staff that demonstrate proper use of their NetSuite system!

Meaningful incentives and effective management of work expectations can help NetSuite users manage the challenge of increased workloads during the rollout of NetSuite for their China operations.

THE WORKLOAD “HUMP” OF ERP ROLLOUTS Below is a representation of typical workload trends over time during the rollout of a new ERP system. This hump is often even more acute during China implementations, especially for NetSuite users in China, which tend to be in high-growth mode while they are roll out their NetSuite for China.

BE PREPARED FOR THE EFFECT OF HIGH STAFF TURNOVER ON THE

ROLLOUT OF NETSUITE IN CHINA

PREPARE FOR THE EFFECT OF HIGH STAFF TURNOVER

In China, the turnover rate among knowledge worker professionals is especially high. This is due to a combination of factors, including a small talent pool and an increased tendency, especially among young Chinese professionals, to job hop frequently to achieve a higher salary level.

This can have a major impact on ERP implementations as the chance of key ERP stakeholders leaving before implementation is complete is relatively high.

NetSuite user companies need to prepare for this possibility with pre-emptive measures, including:

•  Adequate incentives to encourage retention among key project stakeholders

•  If possible, broadening the project team to include more members who can pick up slack in the event that some team members leave.

BROADEN THE PROJECT TEAM AND INVOLVE MORE CHINA STAFF

DURING THE SYSTEM REQUIREMENTS BUILDING STAGE

BROADEN THE PROJECT TEAM There are significant advantages to involving more people the project team for your NetSuite implementation in China. In addition to buffering against the effects of high employee turnover in China, it also helps companies to understand a more diverse range of perspectives that can improve the quality of the implemented system. Companies that involve more staff from different departments in the project gain much better insights into how actual business conditions in China may impact the viability of certain system functions, for example: vendor management practices, China labor laws, payment processes, China shipping regulations, tax management and reporting, etc. What is more, the larger the initial project team, the easier it is in the long term to help the entire China team become proficient and comfortable using NetSuite, which can greatly facilitate the onboarding process.

The Importance Of Effective Project Governance During The China Rollout

While it is beneficial to broaden the project team to gather further requirements and opinions, it is essential that requirements building and feedback is managed through an effective project governance process. Any requirement raised by any member of the project team in China or abroad must be signed off by the project’s designated executive sponsor before it is shared with the implementation consultant. Effective project governance processes are crucial for NetSuite China implementations and can help to resolve intra-company or inter-departmental conflicts, which can ensure the integrity of your NetSuite implementation in China.

What is more, NetSuite implementations are significantly smoother in our experience when the project’s executive sponsor attends every major project meeting and is consistently available for feedback on all major issues.

EDUCATE YOUR CHINA TEAM ON THE VISION BEHIND THE NETSUITE

IMPLEMENTATION PROJECT

EDUCATE YOUR TEAM ON THE PROJECT VISION

Companies that have successfully implemented NetSuite in China have gone to great lengths to share the vision behind the implementation project, specifically: how NetSuite can help the business grow in China, and how NetSuite rollout will support the global business goals of the company.

In our experience, companies that make extra efforts to educate their China team on the vision behind the project using a carefully designed communications program are able overcome challenges to end user adoption of NetSuite (increased short term workloads, software usage habits etc.) much more easily than those who do not. Companies can successfully communicate the vision behind a NetSuite China project by:

•  Ensuring regular, direct communication by the executive team themselves

•  Setting up a team of system advocates, or “champions” to promote the benefits of the system to their colleagues in each department

SUPPORT

MEASUREMENT

GO-LIVE PREPARATION

TRAINING

COMMUNICATIONS PLAN

CONFIRM PROJECT VISION AND OBJECTIVES

Above:''communica;ng'the'project'vision'through'a'carefully'planned'change'management'program'is'vital'to'successful'user'onboarding'

COMMUNICATING THE PROJECT VISION: A CASE STUDY

Labbrand Consulting, a leading brand consultancy based in Shanghai faced the challenge of encouraging their staff to use a newly deployed CRM solution based on NetSuite. For many of their staff, this was their first experience of using a CRM system and represented a significant change to their daily work habits. Working with Trigger Networks, Labbrand was able to design an onboarding program that combined a sophisticated internal communications plan with a comprehensive system training program.

To support this initiative, Labbrand set up a core team of “champions”, who acted as advocates for the new CRM system and took responsibility for promoting the vision behind the CRM project and its benefits to the rest of Labbrand’s staff. The system went live in 2014 and has enabled Labbrand to achieve major productivity gains, including halving the time taken to generate quotes, and providing the customer with a sophisticated lead-scoring qualification process that allows sales staff to identify work priorities more easily.

Establish a Clear Project

Vision

Robust Training

Program and Internal

Marketing Plan

Team of “Champions” to Promote the System

Successful Rollout!

REVIEW SYSTEM BLUEPRINTS WITH THE CHINA TEAM TO ENSURE A FULL

UNDERSTANDING OF REQUIREMENTS

REVIEW PROJECT BLUEPRINTS AND ENSURE FULL UNDERSTANDING

The Importance of “Over-Communication”

NetSuite users companies that repeatedly review, solicit feedback for and confirm understanding of project requirements documentation with their China team are less likely to encounter resistance among system end users during the onboarding process. Companies that adopt this approach are also less likely to experience unexpected issues related to system usage after GoLive.

Specific approaches used successfully by NetSuite users in China include:

•  Repeated internal meetings to review system requirements documentation before implementation beings

•  Mandatory response to feedback requests for all relevant system requirements from all major and minor project stakeholders

•  Consultation with each department to understand the impact of all relevant requirements.

LEVERAGE THE NETSUITE IMPLEMENTATION AS A PERSONAL

DEVELOPMENT OPPORTUNITY FOR YOUR CHINA STAFF

NETSUITE ROLLOUTS AS A PROFESSIONAL DEVELOPMENT OPPORTUNITY

Chinese professionals that participate in a NetSuite implementation get the opportunity to participate in the rollout of a mature, modern cloud-based ERP system. In this respect NetSuite project participants have the chance to experience the cutting edge of business management systems for midsize businesses. It is rare for professionals in China to experience this kind of project as as the customer base of SaaS ERP systems like NetSuite is smaller in China than in other regions.

Market trends show that the cloud is going to be the major delivery model for business management systems in the future, a fact reinforced by NetSuite’s recent high-profile acquisition by the Oracle Corporation. From a professional development point of view, participating in a NetSuite implementation is therefore extremely advantageous to team members in China, as they are afforded an early chance to experience the implementation of an ERP system that is based on the dominant software technology of the near future.

Oracle’s'acquisi;on'of'NetSuite'in'2016'was'one'of'the'most'important'signifiers'to'date'of'the'future'dominance'of'cloud'ERP'

WORK WITH A WORLD CLASS NETSUITE PARTNER WITH AN

EXPERIENCED BILINGUAL TEAM BASED IN MAINLAND CHINA

WORK WITH A WORLD CLASS CHINA–BASED NETSUITE PARTNER

A team composed of of both fluent Chinese and English speaking NetSuite consultants is an indispensable resource for any company wishing to deploy NetSuite for their China operations. The strategies and best practices outlined in this E-Book can be implemented much more easily with the support of:

1.  Chinese-speaking consultants available to provide onsite discovery meetings and training, as well as ongoing support in the native language of system end users based in China.

2.  Fluent English speakers who can coordinate smoothly with the global HQ NetSuite project team members

Because of the challenges to achieving successful user adoption in China, many NetSuite user companies can benefit from working with a partner that offers the following services in addition to NetSuite system configuration

1.  Staff onboarding program and change management program design + consultation

2.  Training program design and execution

3.  Comprehensive annual support plans that allow continuous customization and improvement to your system in China

4.  Other added value ERP-related services

NetSuite teams composed of both fluent Chinese and English speakers are also well-placed to handle multi-regional implementation programs across that include not only China, but also areas where English is a primary business language, if NetSuite users wish to conduct an APAC-wide implementation rollout.

EXPECTED OUTCOMES:

HOW NETSUITE CAN ACCELERATE YOUR SUCCESS IN CHINA

DEPLOYING NETSUITE FOR CHINA: OUTCOMES

While there are certain challenges to implementing NetSuite in China Companies that choose to extend their NetSuite deployment to support their China operations can expect highly favorable outcomes once implementation is complete.

To take just one example: companies that are expanding rapidly into China’s interior do not need to wait for office infrastructure to be set up. Using an internet connection to access NetSuite, users have been known to start running operations in second and third tier cities from a hotel room!

Overleaf are more examples of some of the capabilities that NetSuite users in China have achieved by working with Trigger Networks to apply the strategies outlined in this E-Book. These are just a few examples of the success stories achieved among NetSuite users in China that have applied these best practices.

• Improved operational efficiency 25% since upgrading from MYOB to NetSuite.

• Since going live in June 2012, NetSuite has supported 19% revenue growth for Anisa

• Streamlined production of 22 million cosmetic brushes a year at Tianjin manufacturing base.

ANISA COSMETICS

• Implemented NetSuite to manage finances of 5 subsidiaries in Greater China

• Part of larger program to replace 17 separate ERP systems across 36 global entities in 17 countries with a single NetSuite instance

• Customised solution to meet the unique requirements of their model agency business model

ELITE MODEL MANAGEMENT

• Full integration between CRM and financials enabled automation of billing revenue recognition processes

• Replaced Sugar CRM and complex excel-based process management workflows

• Solution facilitates future scalability and international expansion

CHINA NET CLOUD

DEPLOYING NETSUITE FOR CHINA: OUTCOMES

ABOUT TRIGGER NETWORKS THE LONGEST SERVING NETSUITE SOLUTION PARTNER IN MAINLAND CHINA

ABOUT TRIGGER NETWORKS:

•  As-is business process auditing and optimization recommendations

•  Business process requirements mapping

•  Cloud ERP system configuration and deployment

•  Staff ERP onboarding program design consultation

•  NetSuite system training (general & advanced users)

•  NetSuite-native bespoke system workflow design and development

•  Industry solution bundles for NetSuite

•  China localization solutions for NetSuite including:

!  Automated generation of China GAAP tax reports (A “Built for NetSuite” verified Native SuiteApp)

!  China golden tax integration for NetSuite

!  China e-commerce platform integration

!  China payroll for NetSuite

Trigger Networks has helped NetSuite customers to deploy highly effective solutions for their China operations since 2006, and our team includes colleagues who have used NetSuite since 2001. Our core services include:

“If you are planning to deploy NetSuite for your operations in China, you ABSOLUTELY MUST work with Trigger Networks”

GARY, CHINA VP AT ANISA INTERNATIONAL

THANKS FOR READING!

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